헤일소언 호텔 검색: 지금 예약 가능한 인기 숙소

“Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

“Everything was great 👍”

“We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again.”

“Breakfast was great & so we're staff. Accommodation was a bit tired. Carpets ruffled & paving & steps were loose”

“Lovely hospitality, nice food, nice room and very friendly staff. It might be an idea to inform the chef that a poached egg is not served with a lot of water swilling round the toast, otherwise marvellous. Convenient location”

“The receptionist and staff was really helpful and kind. Proactive and supportive”

“전체적으로 마음에 들었읍니다.”

“Highly recommendable ”

“Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and...

“Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

“무료 Wifi, 무료 주차, 무료 조식 등 각종 편의 시설이 무료로 제공되면서도 괜찮은 것 같았다. 호텔직원들도 친절하고 조식도 깔끔하게 괜찮았다. 도자기 마을 (Stoke-on-Trent), 세익스피어 생가 (Startford-upon-Avon), 코츠월드 (Bourton-on-the-Water) 등을 방문하기에 적절한 숙소인 것 같다.”

“Staff were excellent”