2/10 - 너무 별로예요
Ana
가족 여행
2025년 9월 2일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived around 10 P.M. after a long day of travel. Check-in staff were polite, but the hotel itself was disappointing. The hallways had stained carpets, and our room looked rushed—stains on the walls, crumbs in corners, and even broken toys left behind.
The biggest issue was the sofa bed meant for our youngest child. When we opened it, we found multiple stains (some looking like blood), crumbs, and a damp, musty odor. It was completely unusable. When I called the front desk, we were told the hotel was sold out and the only option was to send someone to “clean it.” My child was too upset to use it and had to sleep with us. The next day I requested a room change or at least extra bedding, but was told none were available.
Breakfast was also poor quality. Items like cinnamon sticks and sausage patties were frozen in the middle, suggesting they were microwaved. Staff apologized but offered no solutions.
While the employees we interacted with were courteous, the lack of cleanliness, poor food quality, and no resolution to serious concerns made for an uncomfortable stay. This property needs much better management. Sadly, we will not be returning.
Ana
2025년 8월에 2박 숙박함
