Find hotels near Hampstead Theatre, London from ₩72,350

"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"Good staff"

"There were hardly any amenities at all in our room aside from the bare essentials and a coffee pitcher. No ice, no fridge etc. There was also very poor ventilation. A shower would make the room VERY muggy, which was uncomfortable and unclean. No window to open. I rate this so low was due to an experience that we had with a particular staff member. We had gotten a noise complaint and a staff member came up. I opened the door and immediately apologized, saying that we had gotten back late and had to pack our things to leave, not realizing the time. He was very hostile, telling me that there was no point in speaking quietly now because he knew that we had been noisy, even though I admitted it and apologized he continued to say it again and again, cutting me off. He asked how many people were in the room and I said 3. He asked how many adults and I said 3. There had been a mistake with our booking so it came up as 2 adults and 1 child, but the hotel was generous and let us stay in one room. But he told us that one of us had to go, mind you we are three young girls alone in a big city, so naturally I panic and plea with him not to kick us out. When I asked where we would go he said it wasn’t his problem. He continued to threaten until he then forced us all to promise we’d be quiet. We checked out the next day and reported him. I give two stars is because of the lovely lady at the desk who we spoke to about the incident, who seemed genuinely concerned for us and was very sweet."

"Fabulous hotel. Would highly recommend."

"left early, no chance to eat breakfast"

"Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!"

"Did not use parking or breakfast. Location was near paddington station. Great for accessing rest of London "

"Good plenty choices "

"It’s good"