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Hotel Karen

5.0 star property
Travelers can recharge by the turquoise sea or challenge themselves with exciting activities, while enjoying gourmet Chinese cuisine and designer shopping

Choose dates to view prices

Hotel Karen offers a tropical paradise experience with crystal-clear waters and white sand beaches. Guests can unwind with cocktails at the poolside bar or visit the sauna after taking a boat tour through the surrounding waters.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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About this property

Hotel Karen

  • Luxury hotel on a private island
  • You can look forward to a marina, a poolside bar, and a grocery/convenience store at Hotel Karen. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. Enjoy the gym, as well as activities like boat tours. Free in-room WiFi is available to all guests, along with a terrace and designer stores on site.
  • You'll also enjoy perks such as:
    • A seasonal outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
    • Free self parking
    • Full breakfast (surcharge), free bicycle rentals, and an electric car charging station
    • Express check-out, multilingual staff, and 4 meeting rooms
  • Room features
  • All 98 individually furnished rooms have thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
  • More conveniences in all rooms include:
    • Pillowtop mattresses and down comforters
    • Designer toiletries and hair dryers
    • 43-inch LCD TVs with cable channels
    • Balconies or patios, wardrobes/closets, and children's slippers

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 3000.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 160 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Hotel Karen have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel Karen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Karen?

Check-in start time: 2:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Hotel Karen?

Check-out is at noon.

Where is Hotel Karen located?

Situated in Hangzhou, this luxury hotel is steps from Qiandao Lake, and within 9 mi (15 km) of Qiandao Lake Forest Oxygen Bar and Xiyuan Wharf. Shijatang Park and Qiandaohu National Forestry Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

10

Cleanliness

10

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

管家式服务，贴心周到

一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023