Shangri-La Hangzhou

Choose dates to view prices

A hotel with outdoor seating, covered by umbrellas, and a well-maintained garden. - Shangri-La Hangzhou (Hangzhou)

A modern hotel room with a sofa, armchairs, a glass coffee table, and a dining area with a view of the mountains. - Shangri-La Hangzhou (Hangzhou)

A spacious dining area with high ceilings, arched doorways, and a central bar. - Shangri-La Hangzhou (Hangzhou)

A grand lobby with a central round table, ornate railings, and a chandelier. - Shangri-La Hangzhou (Hangzhou)

A terrace, a garden, and a playground are just a few of the amenities provided at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Very good

Popular amenities

Parking included
Free WiFi
Restaurant
Air conditioning
Gym

₩149,892 total

includes taxes & fees

Aug 23 - Aug 24

Room options

Check availability for these dates

Tonight

Aug 1 - Aug 2

Tomorrow

Aug 2 - Aug 3

All rooms

1 bed

2 beds

Showing 12 of 12 rooms

Hypo-allergenic bedding available, minibar, in-room safe, desk

Garden Deluxe Room - Near Lake

Sleeps 2
1 King Bed
Free WiFi

Deluxe Room - Mountain-View

Sleeps 2
2 Twin Beds OR 1 King Bed
Free WiFi

Deluxe Lodge Enjoyment

Sleeps 2
2 Twin Beds OR 1 King Bed
Free WiFi

A hotel room with a large bed, two chairs, a desk, and a television.

West Wing Lakeside Gardenview King

Exceptional

Garden view
36 sq m
Sleeps 3
1 King Bed
Free WiFi

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Hillview King

Very good

Hill view
36 sq m
Sleeps 3
1 King Bed
Free WiFi

West Wing Lakeside Gardenview Twin

Exceptional

Garden view
36 sq m
Sleeps 3
2 Twin Beds
Free WiFi

A hotel room with a bed, a desk with a computer, a chair, a small table, and a window with curtains.

West Superior Hillview Twin

Good

Hill view
36 sq m
Sleeps 3
2 Twin Beds
Free WiFi

West Wing Executive Suite

Partial lake view
52 sq m
Sleeps 3
1 King Bed
Free WiFi

A hotel room with a large window, two chairs, a small table, and a desk with a telephone and papers.

West Wing Horizon Lakeside Gardenview King

Very good

Lake view
36 sq m
Sleeps 3
1 King Bed
Free WiFi

Twin Room, Garden View, Lakeside (West Wing Horizon)

Lake view
36 sq m
Sleeps 3
2 Twin Beds
Free WiFi

West Wing Horizon Hillview King

Hill view
37 sq m
Sleeps 3
1 King Bed
Free WiFi

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

West Wing Horizon Hillview Twin

Hill view
36 sq m
Sleeps 3
2 Twin Beds
Free WiFi

About the neighborhood

Located on a lake, Shangri-La Hangzhou is in Xihu, a neighborhood in Hangzhou. Wulinmen Wharf and Yunxi Zhujing Scenic Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Wulin Night Market and Hangzhou Jiali Center. Traveling with kids? Consider Xiling Seal Engraves Society and Hangzhou Botanical Garden. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Hangzhou travel guide

78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

West Lake
6 min walk - 0.5 km
Hangzhou Botanical Garden
7 min walk - 0.6 km
Su Di Causeway
10 min walk - 0.8 km
Autumn Moon Over the Calm Lake
15 min walk - 1.3 km
Zhejiang University Yuquan Campus
17 min walk - 1.4 km

Getting around

Huanglong Cave Station
3 min drive
Hangzhou Station
19 min drive
Hangzhou (HGH-Xiaoshan Intl.)
45 min drive

Restaurants

金沙厅
16 min walk
Shang Palace 香宫
1 min walk
Coffee Garden
1 min walk
The Bar at The Four Seasons Hotel
19 min walk
Starbucks
5 min walk

About this property

Shangri-La Hangzhou

Luxury family-friendly hotel by the lake
Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
- Free self parking
- Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
- Express check-out, express check-in, and wedding services
- Guest reviews give good marks for the overall condition
Room features
All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
- Childcare services and free infant beds
- Hypo-allergenic bedding and rollaway/extra beds (surcharge)
- Bathrooms with shower/tub combinations and free toiletries
- 37-inch flat-screen TVs with cable channels
- Wardrobes/closets, electric kettles, and daily housekeeping

Similar properties

Pool
Spa
Parking included
Free WiFi

₩178,974 total

includes taxes & fees

Aug 26 - Aug 27

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle on request for a surcharge
Train station pick-up shuttle (surcharge)
Free self parking on site
Limited onsite self parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
2 restaurants
A bar/lounge
Coffee and tea in common areas
Snack bar/deli

Things to do

Bicycle rentals
Health club
Hiking/biking trails
Playground

Family friendly

Children's toys
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Refrigerator on request
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
Conference center (9,688 square feet of space)
Meeting rooms

Outdoors

Barbecue grill
Garden
On a lake
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

1 building
6 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

37-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator on request

More

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Individual decor
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 350.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 184 per person
Airport shuttle fee: CNY 600 per vehicle (one-way)
Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Children under 12 years old are not allowed in the swimming pool without adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of Aug 1, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on Aug 23, 2026 start from ₩128,552, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Yui Fei Temple and West Lake. Xiling Seal Engraves Society and Solitary Hill are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Ask a question

Shangri-La Hangzhou Reviews

8.4

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities

Verified review

10/10 Excellent

Sherry

May 25, 2026

Great location. Breakfast was fabulous. Friendly staff.

Stayed 2 nights in May 2026

Verified review

10/10 Excellent

Zhenglin

Mar 31, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent local delicacy during paid breakfast. Excellent service and trip planning. We had some good experience entering destinations skipping the queue.

Stayed 2 nights in Mar 2026

Verified review

10/10 Excellent

Francesca Maria

Apr 22, 2025

Lovely staff and excellent location

Stayed 1 night in Apr 2025

Verified review

10/10 Excellent

Emily

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!

Stayed 1 night in Jul 2025

Verified review

8/10 Good

Roy

Oct 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is great, cross street is the lake. Staff is very friendly.

Stayed 2 nights in Oct 2024

Verified review

10/10 Excellent

Hong

Nov 15, 2024

Liked: Cleanliness, staff & service

Convenient location.

Stayed 2 nights in Nov 2024

Verified review

10/10 Excellent

Hongfei

Nov 1, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is next to the lake and one of the best parks in Hangzhou.

Stayed 2 nights in Oct 2023

Verified review

8/10 Good

David

Dec 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.

Stayed 4 nights in Dec 2025

Verified review

10/10 Excellent

Devin

Jun 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.

Stayed 3 nights in May 2025

Verified review

8/10 Good

Wei Liang

Nov 13, 2024

Liked: Cleanliness, staff & service, amenities

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.

Stayed 4 nights in Nov 2024

Verified review

10/10 Excellent

William

Oct 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.

Stayed 2 nights in Oct 2024

Verified review

10/10 Excellent

Tianyi

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.

Stayed 2 nights in Dec 2024

Verified review

8/10 Good

Darren

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

Verified review

8/10 Good

Maurice

Nov 11, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.

Stayed 3 nights in Oct 2023

Verified review

10/10 Excellent

Annie

Apr 15, 2026

Liked: Cleanliness, staff & service, amenities

Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel.

Stayed 3 nights in Mar 2026

Verified review

10/10 Excellent

LINGLING

Jul 17, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The building was built in the 1950s, so that’s the style. The location is perfect, with the lake right in front of your eyes. Rooms are solid built and quiet which is hard to achieve with modern buildings. Once you shut the balcony door you can’t hear the hustle and bustle outside. Breakfast is great with a gorgeous view of the lake. If one is looking for a modern hotel this is not the recommended one. But if one is interested in history and wants to stay at the same hotel a lot of world leaders stayed at, one may feel he/she is reliving the history here. Love the lotuses in the lobby by the way, very summery.

Stayed 3 nights in Jul 2026

Verified review

10/10 Excellent

jim

Nov 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location.

Stayed 2 nights in Nov 2024

Verified review

10/10 Excellent

Marcia

Mar 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a beautiful hotel on the lake with many wonderful memories.

Stayed 2 nights in Mar 2024

Verified review

10/10 Excellent

Sheung Lap

Dec 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again

Stayed 2 nights in Oct 2025

Verified review

10/10 Excellent

Xiaosong

Oct 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best location

Stayed 11 nights in Oct 2023

Verified review

8/10 Good

YAN

Nov 14, 2023

Liked: Cleanliness, amenities

Very nice location, 5 minutes walk from Gushan Park.

Stayed 3 nights in Nov 2023

Verified review

10/10 Excellent

Micheal

Oct 10, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property. Across the street is the path to the lake. Definitely would stay here again.

Stayed 2 nights in Oct 2023

Verified review

10/10 Excellent

naresh

Nov 27, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location, quality of service!

Stayed 4 nights in Nov 2024

Verified review

10/10 Excellent

YAT CHEONG

Dec 30, 2025

Liked: Cleanliness, staff & service, amenities

Good

Stayed 2 nights in Dec 2025

Verified review

8/10 Good

Guo

Aug 26, 2023

Liked: Staff & service

Great

Stayed 3 nights in Jul 2023

Explore a world of travel with Expedia

Flights to Zhejiang
Standard Link for Flights to Zhejiang

Zhejiang Vacations
Standard Link for Zhejiang Vacations

Car rentals near Zhejiang
Standard Link for Car rentals near Zhejiang

Zhejiang Vacation Rentals
Standard Link for Zhejiang Vacation Rentals

Shangri-La Hangzhou

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Garden Deluxe Room - Near Lake

Garden Deluxe Room - Near Lake

View all photos for Deluxe Room - Mountain-View

Deluxe Room - Mountain-View

View all photos for Deluxe Lodge Enjoyment

Deluxe Lodge Enjoyment

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

View all photos for West Wing Hillview King

West Wing Hillview King

View all photos for West Wing Lakeside Gardenview Twin

West Wing Lakeside Gardenview Twin

View all photos for West Superior Hillview Twin

West Superior Hillview Twin

View all photos for West Wing Executive Suite

West Wing Executive Suite

View all photos for West Wing Horizon Lakeside Gardenview King

West Wing Horizon Lakeside Gardenview King

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

Twin Room, Garden View, Lakeside (West Wing Horizon)

View all photos for West Wing Horizon Hillview King

West Wing Horizon Hillview King

View all photos for West Wing Horizon Hillview Twin

West Wing Horizon Hillview Twin

You may also like

The Silk Lakehouse, Shangri-La Hangzhou

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Shangri-La Hangzhou

Similar properties

Sofitel Hangzhou Westlake

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property class

Frequently asked questions

Have a question?

Reviews

Shangri-La Hangzhou Reviews

Very Good

8.4

9.0

8.6