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Shangri-La Hangzhou

Property class: 4.5

Choose dates to view prices

A terrace, a garden, and a playground are just a few of the amenities provided at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ₩135,594
₩158,103 total
includes taxes & fees
Sep 13 - Sep 14

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding available, minibar, in-room safe, desk

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room - Mountain-View

Hypo-allergenic bedding available, minibar, in-room safe, desk

Deluxe Room - Mountain-View

  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding available, minibar, in-room safe, desk

Deluxe Lodge Enjoyment

  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for West Wing Lakeside Gardenview King

A hotel room with a large bed, two chairs, a desk, and a television.

West Wing Lakeside Gardenview King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Hillview King

8.0 out of 10
Very good
(3 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Lakeside Gardenview Twin

A hotel room with two beds, a desk, a television, and a view of the outdoors.

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for West Superior Hillview Twin

A hotel room with a bed, a desk with a computer, a chair, a small table, and a window with curtains.

West Superior Hillview Twin

7.6 out of 10
Good
(5 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for West Wing Executive Suite

A hotel room with a sofa, armchair, TV, and a desk with a lamp.

West Wing Executive Suite

  • Partial lake view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Horizon Lakeside Gardenview King

A hotel room with a large window, two chairs, a small table, and a desk with a telephone and papers.

West Wing Horizon Lakeside Gardenview King

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Twin Room, Garden View, Lakeside (West Wing Horizon)

  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for West Wing Horizon Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Horizon Hillview King

  • Hill view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Horizon Hillview Twin

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

West Wing Horizon Hillview Twin

  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Located on a lake, Shangri-La Hangzhou is in Xihu, a neighborhood in Hangzhou. Wulinmen Wharf and Yunxi Zhujing Scenic Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Wulin Night Market and Hangzhou Jiali Center. Traveling with kids? Consider Xiling Seal Engraves Society and Hangzhou Botanical Garden. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Hangzhou travel guide
Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    6 min walk - 0.5 km
  • A forest path with stone steps surrounded by greenery and trees.
    Hangzhou Botanical Garden
    7 min walk - 0.6 km
  • Xiling Seal Engraves Society
    7 min walk - 0.6 km
  • Autumn Moon Over the Calm Lake
    15 min walk - 1.3 km
  • Zhejiang University Yuquan Campus
    17 min walk - 1.4 km

Getting around

  • Huanglong Cave Station
    3 min drive
  • Hangzhou Station
    19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • 金沙厅
    16 min walk
  • Shang Palace 香宫
    1 min walk
  • Coffee Garden
    1 min walk
  • Starbucks
    5 min walk
  • 新新饭店
    10 min walk

About this property

Shangri-La Hangzhou

  • Luxury family-friendly hotel by the lake
  • Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Free self parking
    • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • Express check-out, express check-in, and a front-desk safe
    • Guest reviews give good marks for the overall condition
  • Room features
  • All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
    • Bathrooms with shower/tub combinations and free toiletries
    • 37-inch flat-screen TVs with cable channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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₩166,425 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Family friendly

  • Children's toys
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (9,688 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of Aug 18, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on Sep 13, 2026 start from ₩135,594, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Yui Fei Temple and West Lake. Xiling Seal Engraves Society and Solitary Hill are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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