Probably the best hotel I have every stayed in. Exceptional facilities, they had provided absolutely everything you could possibly want or need.Including a full range of pillows, size and comfort in your room.Bath pillows. Very hi tech hotel. Restaurant ordering on Ipads ! 5 star it definately is, where I would question a few of the 5 stars I have previously stayed at. It also had the Chinese award for best business hotel in China !
Food was incredible in all restaurants and did include a Western Menu / Restaurant too.
Beautiful spacious room with the best quality cotton bedding ever. The luxury of this hotel made my mad few days travel and business around that region a much better experience.
BUT it is a Chinese hotel, well you are in China. Well equiped for the Western Traveller but on occasion be prepared for a few staff that do not speak English, but they were always quick in responding and finding someone who did to help.
The gardens in the hotel gave lovely respite to the mad china outside, and although I did not get any time to explore, the location apparently, within walking distance of the West Lake, is one of the most beautiful in this part of China.Lakes / walks and Temples.