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Zhejiang Xizi Hotel

4.5 star property
Guests at Zhejiang Xizi Hotel enjoy West Lake views from their windows while taking advantage of indoor and outdoor pools and convenient gourmet dining options.

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Zhejiang Xizi Hotel offers an upscale retreat in West Lake's scenic heart. Unwind at the marina, savor meals at two restaurants, or rejuvenate in the sauna. Enjoy free WiFi and on-site shopping for added convenience.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 280.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 for adults and CNY 90 for children
  • Rollaway bed fee: CNY 280.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Zhejiang Xizi Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Zhejiang Xizi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Zhejiang Xizi Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Zhejiang Xizi Hotel?

Check-out is at noon.

Where is Zhejiang Xizi Hotel located?

Located in Xihu, this luxury hotel is within a 5-minute walk of West Lake and Leifeng Pagoda. Wushan Night Market and Broken Bridge are also within 3 mi (5 km). Wushan Square Station is 22 minutes by foot and Houchaomen Station is 24 minutes.

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Reviews

Reviews

9.2

Wonderful

9.0

Cleanliness

9.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 58 out of 87 reviews
Rating 8 - Good. 26 out of 87 reviews
Rating 6 - Okay. 1 out of 87 reviews
Rating 4 - Poor. 0 out of 87 reviews
Rating 2 - Terrible. 2 out of 87 reviews

Reviews

Verified

10/10 Excellent

Tianyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Westlake
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star hotel, amazing property gardens & lake view

Amazing hotel, very comfortable spacious room with a luxury feel. Great location with enormous beautiful lakeside gardens and walk way around west lake. Highly recommended.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Excellent grounds and location, pity the rooms...

This is no doubt a gorgeous property, and with a great location right beside West Lake so perfect for people looking for idyllic strolls beside the lake or a jog in the morning in beautiful surrounds. The letdown however were the rooms - they were unfortunately slightly dated. Should the rooms be refreshed i would have no qualms choosing this hotel whenever I come to Hangzhou
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
公園内にあり、敷地は広すぎるくらいで、とても静かで敷地内の散策を楽しめます。コンシェルジュも細やかな対応をしてくれます。ただ、設備がやや古く、繁華街から離れている点は不便を感じました。
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in Hangzhou

This was an amazing hotel on beautiful grounds and the perfect place to stay in Hangzhou. Would love to go back. Everyone from the staff was accommodating and helpful. Highly recommend.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Hotel is located on a large lakeside historic property. Staff is excellent, the breakfast buffet is great. However it is a dated resorted, the room furnishings bear no resemblance to the photos. Bathrooms showing some age. Not within walking distance, it is a secure, secluded resort. An excellent value and well worth staying there!
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

HAIJING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel has nice garden, historic building and excellent West Lake view. Very friendly and well trained staff, delicious food.... we had good time in this hotel, and will recommend it to other friends who like to go to HangZhou.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

LYT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Friendly and helpful staff.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境優美，西湖近在咫尺。下午的賓館導覽很好。 但園内的指示不清晰，出租車司機都迷路了。可以改進一下。
Stayed 2 nights in Nov 2019
Verified

8/10 Good

MrTseng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but service is great. Dining was way too expensive which was not match what I got. Food had too much sugar and overly charged as well as breakfast fee. I was treated really well by a staff Mr Lu, he helped me plan the day trip and connected me to driver who did amazing service , he also helped me got tickets to a famous night show which I enjoyed a lot. this one day trip in Hangzhou gave me great impression . I strongly recommend this hotel for its location, service
Stayed 2 nights in Nov 2019
Verified

8/10 Good

YongHe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right at XiZi lake, walking distance to most sightseeing places, especially Leifeng Pagoda. The landscape of the hotel may be the best in XiZi lake due to much less tourist. The facilities are kind out of date as it was built years ago.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views of West Lake. Immaculate grounds. Concierge services are excellent.
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店的位置就在西湖邊上，下午四點有一個小時的園區導覽解說，服務人員都很友善及擁有良好的訓練，用歺環境很舒適！很適合渡假，來杭州的首選！
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! The location is super convenient if you’d like to be close to west lake. It’s technically within west lake area. Enjoy west lake view when walking around the hotel. It’s walking distance, within 10 mins, to Leifeng pagoda, which is one of the most popular tourist sites. Staffs are extremely friendly and helpful here, they helped me getting tickets to shows and recommended many local food. I will stay here again.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Dudu

Liked: Staff & service, property conditions & facilities
Great surrounding like staying in a park next to the West Lake. In the middle of the center of the city but away from the crowds.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

SIYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족했습니다.

전반적으로 깨끗하고 직원들도 모두 친절했습니다. 보안 시설도 아주 좋고 산책로도 아름답고 편안했습니다.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Rong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
体验感很棒，坐拥西湖美景，私密性很好，还有武警把守，空气很新鲜，有满树的柿子，一眼望去的龙井，还有野鸭松鼠。
Stayed 1 night in Jul 2019
Verified

8/10 Good

Hao

Liked: Cleanliness, staff & service, room comfort
Overall is nice. And the location is the best.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glorious views of the lake

The grounds of the hotel are vast and beautifully landscaped. Staying there felt like a lovely retreat. The grounds meet up with one end of the wide, beautiful, shaded 2-mile causeway that stretches over a good portion of West Lake. Don’t miss it. Also, we took the 6:30 p.m. hourlong boat ride from the hotel. We were astonished and delighted by getting up close to the water and light show, which we hadn’t known about. The hotel staff bent over backward to help us in every way. The restaurant food was very good. We loved our stay.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
美しく整備された、敷地内の庭園からの西湖の景色が最高で、満足しました。スタッフの対応、部屋の調度類や清潔度も文句なしでした。
Stayed 1 night in Jun 2019
Verified

8/10 Good

Tze wei

Liked: Staff & service
Disliked: Property conditions & facilities

Tick most of the boxes but the rooms.. disappoint

Amazing place, history and location.. rooms were very disappointing.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
屋況稍嫌舊式普通，但外部環境超讚，可避開觀光客，享受房客專屬的清幽西湖美景。
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service
ｄホテル自体は古いですが、環境がいいです。
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location! Beautiful view of west lake! Delightful garden design! I have always relaxed and enjoyed to stay at XiZi, especially the staffs are very friendly and helpful. I also enjoy the breakfast very much. It's delicious! Emily Chen, the restaurant manager, and Diana make me feel very welcoming.
Stayed 5 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
チェックアウトが7:00からだったこと。
Stayed 2 nights in Mar 2019