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Bayhomes Metropolis Serviced Apartment

3.5 star property

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At Bayhomes Metropolis Serviced Apartment, you can look forward to a terrace, a shopping mall on site, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Restaurant
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About this property

Bayhomes Metropolis Serviced Apartment

  • Family-friendly apartment near Hoan Kiem Lake
  • You can look forward to a terrace, a shopping mall on site, and a garden at Bayhomes Metropolis Serviced Apartment. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a children's club (surcharge)
    • Smoke-free premises and an elevator
  • Room features
  • All 50 rooms include comforts such as premium bedding and air conditioning, in addition to perks like separate dining areas and bathrobes.
  • Other amenities include:
    • Memory foam beds and sofa beds
    • Bathrooms with deep soaking tubs and bidets
    • LCD TVs with cable channels
    • Wardrobes/closets, balconies, and separate dining areas

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 2 percent for credit card payments

There is no front desk at this property

Guests must contact the property for check-in information

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 4 per vehicle
  • Self parking fee: VND 500000 per day
  • Housekeeping is available for an additional fee
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Does Bayhomes Metropolis Serviced Apartment have a pool?

Yes, this property has an outdoor pool.

Is Bayhomes Metropolis Serviced Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for VND 500000 per day.

What time is check-in at Bayhomes Metropolis Serviced Apartment?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Bayhomes Metropolis Serviced Apartment?

Check-out is at noon.

Does Bayhomes Metropolis Serviced Apartment provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–11:00 PM on request. A fee of VND 4 per vehicle applies.

Where is Bayhomes Metropolis Serviced Apartment located?

This family-friendly Hanoi apartment building is located on a lake, within 1 mi (2 km) of Vincom Center Metropolis and West Lake. Hoan Kiem Lake is 2.7 mi (4.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.6

Cleanliness

10

Location

7.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 2 out of 9 reviews
Rating 2 - Terrible. 1 out of 9 reviews

Reviews

Verified

4/10 Poor

Ka Kei Jason

Disliked: Cleanliness, staff & service, room comfort
My 4 days stay at this apartment but were told by their management that cleaner only clean the place every 3 days, even the cleaner did come after my request but no new towels. I will not recommend anyone to book this apartment
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치도 좋고, 레지던스 내부기도 깨끗하고 좋았습니다. 아이들이 다시 또 오고 싶다고 하네요.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay except last day of departure.

Had an awesome 2 night stays with this property, everything is great n fine except the day of departure, was waken up at 7am by housekeeping staff thinking guest has left and wanted to clean the apartment. Can understand if it's like 10am-12noon. 7am is kind of unacceptable timing unless aware guest has early morning departure. I will be back again.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
새로운 집으로 이사와 설레이는 첫날 밤같은 느낌을 주는면 기존 살던 누군가의 손때 묻은 가구들 풍기는 이번 여행을 행복한 꿈꾸게 합니다.
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

nobuhiro

Disliked: Communication
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

SEOYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Kuo Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Verified

4/10 Poor

KG

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 8 nights in May 2019
Verified

8/10 Good

TAKEHIKO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in May 2019