Verified
10/10 Excellent
Amanda
Oct 27, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Amanda
Stayed 4 nights in Oct 2024
Aparthotel
Five Star Westlake
4.0 star property
Choose dates to view prices
Photo gallery for Five Star Westlake
Five Star Westlake offers upscale amenities in prime Hanoi. Start your day with a generous breakfast buffet, then enjoy the indoor pool, children's pool, or sauna. Free bicycles available for exploring nearby attractions like Hoan Kiem Lake and Ho Chi Minh Mausoleum.
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
- Pool
- Breakfast included
- Kitchen
- Parking included
- Free WiFi
- Air conditioning
The current price is ₩90,113
₩90,113
₩102,188 total
includes taxes & fees
May 22 - May 23
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About this property
Five Star Westlake
- Upscale aparthotel near West Lake
- Near Ho Chi Minh Mausoleum, Five Star Westlake provides a free breakfast buffet, a playground, and laundry facilities. For some rest and relaxation, visit the sauna. In addition to an outdoor entertainment area, guests can connect to free in-room WiFi.
- You'll also enjoy perks such as:
- An indoor pool and a children's pool
- Free self parking
- Free bicycle rentals, a roundtrip airport shuttle (surcharge), and local meal delivery service
- Luggage storage, tour/ticket assistance, and an elevator
- Room features
- All guestrooms at Five Star Westlake have thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
- Extra conveniences in all rooms include:
- Bidets, hair dryers, and toothbrushes and toothpaste
- 40-inch Smart TVs with cable channels
- Wardrobes/closets, eco-friendly cleaning products, and kitchens
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Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Access code, front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
- Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 5)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Pool access available from 6:00 AM to 9:00 PM
Frequently asked questions
Does Five Star Westlake have a pool?
Yes, this property has an indoor pool and a children's pool. Pool access is from 6:00 AM–9:00 PM.
How much does it cost to stay at Five Star Westlake ?
As of May 21, 2026, prices found for a 1-night stay for 2 adults at Five Star Westlake on May 22, 2026 start from ₩90,113, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Five Star Westlake pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Five Star Westlake ?
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.
What time is check-out at Five Star Westlake ?
Check-out is at noon.
Does Five Star Westlake provide a shuttle to the airport?
Yes, there's an airport shuttle that runs 6:00 AM–1:00 AM on request. A fee of VND 400000 per vehicle applies.
Where is Five Star Westlake located?
Located in Tay Ho, this aparthotel is 0.6 mi (0.9 km) from West Lake and 3 mi (4.8 km) from Hoan Kiem Lake. Hanoi Botanical Garden and Embassy of Japan are also within 1 mi (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.2
Amenities
9.8
Property conditions & facilities
Rating 10 - Excellent. 18 out of 22 reviews
10 - Excellent
18
Rating 8 - Good. 3 out of 22 reviews
8 - Good
3
Rating 6 - Okay. 1 out of 22 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 22 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 22 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
Carlos
May 27, 2025
Liked: Cleanliness, amenities
The convenience of having a kitchen and a laundry machine in the apartment was great. Hotel also really good - although not best location
Carlos
Stayed 2 nights in May 2025
Verified
10/10 Excellent
Richard A
May 31, 2024
Liked: Cleanliness, room comfort, communication
Best Apartment Hotel in Hanoi, Vietnam
It was amazing, large and very clean room. Staff was also very nice and helpful to our needs. I will definitely return and tell my friends and family to make this place their first choice
Richard A
Stayed 3 nights in May 2024
Verified
10/10 Excellent
Anthony
Sep 15, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was very friendly and very helpful
Anthony
Stayed 4 nights in Sep 2025
Verified
10/10 Excellent
ERIC
Oct 19, 2025
Liked: Cleanliness, room comfort, communication
Nice experience !
ERIC
Stayed 5 nights in Oct 2025
Verified
10/10 Excellent
My
Jul 28, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and attentive staff
My
Stayed 8 nights in Jul 2023
Verified
6/10 Okay
YOSHINORI
Oct 10, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Good
YOSHINORI
Stayed 3 nights in Sep 2024
Verified
10/10 Excellent
Yasufumi
Jan 20, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
部屋は清潔で明るく、スタッフも丁寧
Yasufumi
Stayed 2 nights in Jan 2026
Verified
10/10 Excellent
Yong han
May 27, 2024
Liked: Cleanliness, room comfort, communication
이용후기입니다
갑자기 일정이 바뀌어 급하게 얻은 잠자리… 지친 몸을 쉬기에 너무 좋았습니다 저녁에 도착해서 호텔 밖은 할렘가 같았고 매트리스 토퍼가 조금 불편했지만 조식이 이 모든걸 묻어버렸습니다 베트남에 5일 있다보니 음식이 질려갈 쯤이였지만 그렇지 않다해도 아주 맛있고 정갈했으며 집밥 처럼 편했습니다 다음에 하노이에서 숙박을 한다면 바로 이 곳입니다
Yong han
Stayed 1 night in May 2024
Verified
10/10 Excellent
Han
Feb 17, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
レビューがまだなかったから心配だったのだけど、Google mapのレビューを見てとてもよかったので、予約した。
結果、大正解。スタッフは親切、施設はクリーンに保たれ、部屋には洗濯機もあってとても便利！
またハノイにくるときには必ず泊まりたい！
Han
Stayed 1 night in Feb 2023
Verified
10/10 Excellent
Hitoshi
Feb 22, 2025
Liked: Room comfort, communication
Hitoshi
Stayed 1 night in Feb 2025
Verified
10/10 Excellent
MITSUTOSHI
Feb 22, 2025
Liked: Cleanliness, room comfort, communication
MITSUTOSHI
Stayed 2 nights in Feb 2025
Verified
8/10 Good
Michel
Feb 4, 2025
Liked: Cleanliness, room comfort, communication
Michel
Stayed 3 nights in Jan 2025
Verified
10/10 Excellent
MITSUTOSHI
Jan 19, 2025
Liked: Cleanliness, room comfort, communication
MITSUTOSHI
Stayed 5 nights in Jan 2025
Verified
10/10 Excellent
Silvio
Oct 20, 2024
Liked: Cleanliness, room comfort, communication
Silvio
Stayed 7 nights in Oct 2024
Verified
10/10 Excellent
Richard
Sep 16, 2024
Liked: Cleanliness, amenities, communication
Richard
Stayed 9 nights in Sep 2024
Verified
8/10 Good
Dae Seob
Aug 29, 2024
Liked: Cleanliness, room comfort, communication
Dae Seob
Stayed 3 nights in Aug 2024
Verified
10/10 Excellent
Vivy
Jun 23, 2024
Liked: Cleanliness, room comfort, communication
Vivy
Stayed 1 night in Jun 2024
Verified
10/10 Excellent
MITSUTOSHI
Jun 9, 2024
MITSUTOSHI
Stayed 1 night in Jun 2024
Verified
8/10 Good
Tomonori
May 1, 2024
Tomonori
Stayed 2 nights in Apr 2024
Verified
10/10 Excellent
MITSUTOSHI
Jun 21, 2023
Liked: Cleanliness, room comfort, communication
MITSUTOSHI
Stayed 2 nights in Jun 2023