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Hanoi Emerald Waters Hotel & Spa

4.0 star property

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Located close to Hoan Kiem Lake and Hanoi Old Town Night Market, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services, and a fireplace in the lobby. Indulge in a Swedish massage, aromatherapy, and a body treatment at EF Massage & Spa, the onsite spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner, and happy hour. Free in-room WiFi and a bar are available to all guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Family Quadruple Room

Minibar, in-room safe, individually decorated, desk

Family Quadruple Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Heating
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Heating
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Memory foam bed
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Honeymoon Suite, City View

Minibar, in-room safe, individually decorated, desk

Honeymoon Suite, City View

Highlights

Balcony
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Heating
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, City View

Family Room, City View | Minibar, in-room safe, individually decorated, desk

Family Room, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Heating
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Heating
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Balcony

Suite, Balcony | Balcony view

Suite, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Yard
Balcony
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Spring water bathtub
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Connecting

Minibar, in-room safe, individually decorated, desk

Connecting

  • Sleeps 4

View all photos for Suite(Honeymoon)

Minibar, in-room safe, individually decorated, desk

Suite(Honeymoon)

  • Sleeps 2

View all photos for Suite with Balcony

Minibar, in-room safe, individually decorated, desk

Suite with Balcony

  • Sleeps 2

View all photos for Family Room With City View

Minibar, in-room safe, individually decorated, desk

Family Room With City View

  • Sleeps 3

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

  • Sleeps 2

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

  • Sleeps 3

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

  • Sleeps 2

View all photos for Deluxe Double Room (No View)

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room (No View)

  • Sleeps 2

View all photos for Deluxe Twin Room (No View)

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room (No View)

  • Sleeps 2

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About the neighborhood

Located in Old Quarter, a neighborhood in Hanoi, Hanoi Emerald Waters Hotel & Spa is in the entertainment district and near a boardwalk/promenade. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Goethe-Institut Hanoi are also worth visiting. Visit our Hanoi travel guide
Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake showing a monument, heritage architecture and a lake or waterhole
    Hoan Kiem Lake
    3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre which includes night scenes, performance art and nightlife
    Thang Long Water Puppet Theatre
    5 min walk - 0.5 km
  • Evening view in Hanoi, Vietnam
    Hanoi Old Town Night Market
    7 min walk - 0.6 km
  • Hanoi Opera House showing theater scenes and heritage architecture
    Hanoi Opera House
    10 min walk - 0.9 km
  • St. Joseph Cathedral showing heritage architecture, markets and heritage elements
    St. Joseph's Cathedral of Hanoi
    13 min walk - 1.2 km

Getting around

  • Hanoi Long Bien Station
    5 min drive
  • Noi Bai Intl. Airport (HAN)
    38 min drive

Restaurants

  • Authentic Hotel
    2 min walk
  • Bánh Mỳ Bà Dần
    1 min walk
  • Cơm rang, Phở Xào
    1 min walk
  • Bánh xèo Zòn
    1 min walk
  • The Gourmet Corner
    1 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Luxury upscale hotel near Hoan Kiem Lake
Near Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services, and a fireplace in the lobby. Treat yourself to a Swedish massage, aromatherapy, or a body treatment at EF Massage & Spa, the onsite spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner, and happy hour. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-in, a front-desk safe, and free newspapers
  • An elevator, concierge services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 50 individually decorated rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Cribs/infant beds, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salmon Run

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2016
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fireplace
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for VND 0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 230000 per person
  • Airport shuttle fee: VND 432000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 432000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Hanoi Emerald Waters Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hanoi Emerald Waters Hotel & Spa doesn't offer parking.

What time is check-in at Hanoi Emerald Waters Hotel & Spa?

Check-in begins at 2:00 PM.

What time is check-out at Hanoi Emerald Waters Hotel & Spa?

Check-out is at noon.

Does Hanoi Emerald Waters Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 432000 per vehicle applies.

Where is Hanoi Emerald Waters Hotel & Spa located?

Located in Old Quarter, this luxury hotel is within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street and Hoan Kiem Lake. Hanoi Old Town Night Market and Hanoi Opera House are also within 15 minutes. Hanoi Railway Station is 24 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hanoi Emerald Waters Hotel & Spa Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Location

9.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 753 out of 965 reviews
Rating 8 - Good. 186 out of 965 reviews
Rating 6 - Okay. 21 out of 965 reviews
Rating 4 - Poor. 3 out of 965 reviews
Rating 2 - Terrible. 2 out of 965 reviews

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.
Stayed 5 nights in Aug 2025

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with unbeatable location. The rooms were clean and comfortable. Breakfast was good. You can order eggs in any style and pho a la carte. However, the staff was by far the best part of the hotel. They were very accommodating and helpful with their recommendations. The spa was also excellent and especially cheap for hotel guests (35% off).
Stayed 4 nights in Dec 2025

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Lovely hotel and amazing staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.
Stayed 1 night in May 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Estel Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff are very hospitable
Stayed 3 nights in Apr 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and location

We had the top floor front facing room with king bed and balcony Comfy bed, very clean hotel and friendly staff! Breakfast was good Loca was excellent, in old quarter walking distance to the lake and other activities. But a bit off from the center so not super loud
Stayed 2 nights in Mar 2025

10/10 Excellent

Inhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff!!!

All the staff members were very helpful! Thank you!
Stayed 5 nights in Jan 2025

10/10 Excellent

Philip

Liked: Staff & service, amenities, property conditions & facilities
Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again
Stayed 5 nights in Mar 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.
Stayed 1 night in Jan 2025

10/10 Excellent

SURINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
Stayed 7 nights in Nov 2023

10/10 Excellent

Helen

Liked: Staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Decent but there are better options

Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional.
Stayed 1 night in Apr 2025

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeris Ling Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean and perfect location

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

would recommend

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
Stayed 1 night in Nov 2023

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, very nice and helpful staff who go out of their way to help. Room was clean, shower a bit temperamental. Great breakfast.
Stayed 5 nights in Feb 2026

10/10 Excellent

Phuong

Liked: Cleanliness, amenities, property conditions & facilities
The room that we stayed was very spacious and neat. The staffs were very helpful. They were always available when we needed assistance. The breakfast had a lot of healthy choices. The location of the hotel is also great. I noticed in Hanoi, some streets are one-way streets that would make it hard for taxi drivers for pickup and drop off. This hotel locates on a two way street. I would definitely recommend this hotel and will come back when I go to Hanoi on my next trip.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and staff 😊

10/10 Excellent

Tich

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”. Strongly recommend this hotel for location, staff professionalism & service!
Stayed 1 night in Oct 2022

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect
Stayed 5 nights in May 2023