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Holiday Suites Hotel & Spa

3.0 star property
Holiday Suites Hotel & Spa delivers comfort steps from Hoan Kiem Lake, where guests sip complimentary coffee while planning explorations to nearby O Quan Chuong

Choose dates to view prices

Travelers find Holiday Suites Hotel & Spa ideally positioned near Hoan Kiem Lake with thoughtful touches like lobby coffee and reliable WiFi. The restaurant serves authentic local cuisine, and the multilingual staff—praised by guests—helps arrange dry cleaning and other services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service
  • 24/7 front desk

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Policies

Check-in

Check-in time starts at 2 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for VND 340500.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 650000 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: VND 340500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Holiday Suites Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Holiday Suites Hotel & Spa?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Holiday Suites Hotel & Spa?

Check-out is at noon.

Does Holiday Suites Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 650000 per vehicle applies.

Where is Holiday Suites Hotel & Spa located?

Located in Old Quarter, this hotel is within a 10-minute walk of Quan Chuong Gate, Hoan Kiem Lake, and Hanoi Old Town Night Market. St. Joseph's Cathedral of Hanoi and West Lake are also within 1 mi (2 km). Hanoi Railway Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.8

Cleanliness

7.0

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 1 out of 7 reviews

Reviews

Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Breakfast is nice.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Big room with great AV and amazing host

The staff were soooo nice and took care of us. He was genuinely nice and not nice just for tips. Stayed there twice.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Very good experience. The staff were so nice and helpful. Good beds and very close to everything in Hanoi
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Very good! We ended up staying at this hotel 3 times on our travel. We tried 3 different rooms. All very good.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Marzieh Boroujeni

Helt normalt tre stjerner hotell. Midt i sentrum med mye folk og trafikk. Spennende å oppleve dette også. Koselig personale og hjelpsomme. Til og med de bestilte taxi til meg gjennom internett for å være billig for meg. Det likte jeg veldig. Rommet jeg fikk var ganske stor og selvom var vindu mot gata med mye lyd og lukte steike mat fra gata, men jeg klarte å holder ut 8 dager. Prisen var grei. Selv om kom til en annen hotell med en 100 kroner dyrere men veldig flott hotell. Vil du være i sentrum, billig hotell er dette rent og passer fint. Takk til de hyggelige personale.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Kaisei

Stayed 3 nights in Feb 2023