Minibar, in-room safe, desk, blackout drapes

Reviews of Hanoi Street Hotel

2 out of 5
Hanoi Street Hotel
No 1A Cam Chi str , Hang Bong, Hoan Kiem, Hanoi

Reviews

8.2

Very Good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 13 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

PAUL

I booked room with breakfast but once I arrived came down for breakfast but I was informed I booking didn't include breakfast very disappointing I very rarely went down after hearing that I opted too eat out very disappointing
Stayed 10 nights in Nov 2023

4/10 Poor

Tiana

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location but didnt get the welcome drink it said I would so assumed that the coke in the mini fridge was it but then just ended up being charged for the coke. So you dont get a welcome drink and the beds are rock soild - so uncomfortable to sleep
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from the city area. Quiet location and friendly staff
Stayed 1 night in Nov 2019
Response from Ms Van - Hotel Owner on Dec 22, 2019
Dear Guest, Thank you so much for staying with us at Hanoi Street Hotel. We appreciate your review and hope to welcome you back to stay at our hotel. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, location excellent for all our activities. Basic but good breakfast. Helpful staff.
Stayed 2 nights in Jun 2019
Response from Ms Van on Jul 10, 2019
Hello Guest, Thank you so much for staying and giving us a positive review. Providing best services is our duty and we were so happy knowing you enjoyed your recent stay with us at Hanoi Street hotel. We hope to serve you again in near future. And don't forget to recommend us to your friends. Best regards, Ms Van Hotel Owner

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in old quarter and close to station
Good size rooms, very friendly staff, good breakfast (great coffee)
Stayed 1 night in Mar 2018
Response from Ms Van on Mar 31, 2018
Hello Guest, Thank you so much for staying with us. We're so happy knowing that you loved your recent stay at Hanoi Street Hotel. Your good feedback made our day. Your good experience is our small success that keeps us moving forward in serving our guests better. We hope that next time we will have a chance to meet you again at Hanoi Street Hotel with your family and friends. We wish you all the best in life. Best regards, Ms Van Hotel Owner

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Friendly, helpful staff. Good location in the old quarter.
Dear Rhys, Thank you so much for staying and giving us the review. We are very happy you enjoyed your stay and time with us. And we hope for more chances to serve you and your family again in near future. Once again, thank you for everything. Best regards Ms Giang Hotel Manager

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice, helpful staff. Good location.
Dear Rhys, Thank you so much for reviewing us on expedia! We are so happy to know that you enjoyed and had good time staying with us at Hanoi Street Hotel. Your satisfaction is our successful in providing our customers with good services. We hope that we'll will have more chances to serve you, your family and friends at Hanoi Street Hotel. Once again, thank you for everything and have a good time in Vietnam! Best regards, Ms Giang Hotel Manager

6/10 Okay

SIKDER

Nice hotel, good location...
Nice hotel and good location. We really enjoy our staying there.
Response from General Manager on Feb 8, 2017
Hello Sikder, Thank you so much for your review. We are very happy because you enjoyed your time staying here with us. Your lovely feedback will motivate us for better and better services. We hope for your returning to Hanoi Street Hotel. With best regards, Ms Giang Hotel Manager

4/10 Poor

Siew beng, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Disappointed as i was expecting better Service and breakfast from inaccurate reviews. Taxi driver from airport couldn't find the location of the hotel and dropped us nearby. We took another taxi from there and this second taxi driver couldn't find the hotel too. Beer from some of the neighborhood shops charged almost double the price compare to shops in the old quarter.
Response from General Manager on Sep 13, 2016
Hello Sir, First of all, we would like to thank you for your review about our hotel. It is very important for us as any feedback always makes us better. We all hoped that you had good time staying at our hotel and being satisfied with our services. Unfortunately, it is it seems not meet your expectation. As this is our family hotel, we have different business spirit than other commercial hotels. Many customers come back to us as they feel like home while staying. We don’t charge for a cup of tea, a cup of coffee or a beer, we would love you to try our season fruits. That makes customer feel comfortable when they come back to us after long walking day. We are trying to serve breakfast to customers with our local foods. You have exactly what other Vietnamese people eat and in a same way. We trust that it is the best way to experience and explore new cultures. You are not happy with our location when taxi could not come in. We think differently, it is actually our location advantage. We are still located in very center of the city, but much less noisy than other streets. Our street is very unique and a pride of Hanoi people. It would be very noisy if you stay in main road with thousand cars running during days and nights. You would have much better local food experience if you asked our receptionist where to eat, they are many good restaurants at reasonable price close by the hotel. But it is also our mistake that we did not ask if you need help. That’s a lesson learn for us. Once again, thank you for your feedback. It makes our services better. All the bests,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great guesthouse with good location
Stayed one night stopover at Reykjavik. Happy with the guesthouse, and good location to eating places and museums.
Response from General Manager on Aug 23, 2016
Hello Guest, Thank you so much for staying at Hanoi Street Hotel on your trip. I hope you enjoyed and felt happy staying with us. I'm happy for your review. It's motivation for us to keep our services better and better. Thank you again for everything. I hope I will have chances in near future to serve you at Hanoi Street hotel. Best regards,

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ハノイ駅から歩いて5分くらい。 色々と動くには便利で、地元料理を簡単に楽しむなら下はレストラン街なので楽です。
Stayed 3 nights in Nov 2023

8/10 Good

jean-rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bon rapport qualité prix pour Hanoi
Stayed 3 nights in Nov 2023

10/10 Excellent

MASAHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Mutsuko

Liked: Cleanliness, staff & service, property conditions & facilities
清潔で居心地良かったです。 見つけにくいところが-1。
Stayed 1 night in Mar 2023

8/10 Good

HENRIK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel uden en masse trafikstøj
Et fint hotel lige midt i et godt område med masser af spisesteder og butikker. Udvalget af morgenmad er ret begrænset, men det man kan få er godt - jeg fik flute med scramble egg, frugt, et glas juice og god sort kaffe hver dag i de 14 dage, jeg boede der.
Stayed 14 nights in Feb 2023

10/10 Excellent

Akira, tomakomai city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの一階が、コーヒーショップなので、上階までコーヒーのいい香りで、とてもリラックスできました。周りには、飲食店が豊富で食べる事に困りませんでした。旧市街なのに車やバイクの騒音もなく静かでした。
Stayed 1 night in Jan 2023

2/10 Terrible

goto

Disliked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
매우 친절하고 직원이 한국말로 설명해줘서 좋았습니다. 근처에 먹거리도 많고 이동하기 편해서 좋았습니다.
Stayed 4 nights in Jul 2019
Response from Ms Van on Jul 14, 2019
Dear Guest, Thank you so much for staying with us at Hanoi Street Hotel. We're so happy knowing that you enjoyed the stay. Your satisfaction is also our motivation in providing better and better services. We hope to serve you and your family again. We're looking forward to your next stay in Hanoi. Thank you again for everything. Best regards, Ms Van Hotel Owner

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフのサービスが素晴らしくまた行きたいと感じました
Stayed 3 nights in Apr 2019

8/10 Good

Toちゃん

部屋は広い。エレベーター利用、階段は狭くて螺旋。朝食は玄関前にテーブル出現。夜は静か。周囲に食堂多数、客の多さが味の目安。
Stayed 3 nights in Apr 2019

8/10 Good

KAWAYAN

Liked: Cleanliness, staff & service, room comfort
町中にあるコンパクトでありながら滞在には十分なホテル
あまり英語ができなくても丁寧に教えてくれるスタッフさんばかり! 朝食込みでも格安なので、すごくよいです。 ただ換気扇の音が夜気になるのが玉にキズ…
Stayed 3 nights in May 2017

8/10 Good

khal, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
staff very friendly
Hello Guest, Thank you so much for your support. Your happiness during your stay is our great success. We will keep trying our best to bring you better and better services. We hope to have more chances to serve you and your family here at Hanoi Street Hotel. Best regards, Ms Giang Hotel Manager

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable hotel at old quarter, Top!
Never met so friendy stuff. They were helping me by any request like buying a train ticket or recommendations for shops or restaurants. Thank you guys *****. Are you hungry there: just go outside and you will find good vietnamese food. Good starting point for sightseeings.
Response from General Manager on Dec 8, 2016
Dear Guest! Warmest greeting from Hanoi Street Hotel! Thank you so much for staying and giving us a review! We were happy to know that you enjoyed your stay with us and had wonderful time in your trip. Your satisfaction is our motivation to keep us moving forward for better service. We hope that Hanoi Street Hotel will be your choice when you return Hanoi next time. Best regards, Ms Giang General Manager

8/10 Good

Celia, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
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Response from Ms Giang on Oct 17, 2016
Merci d'être resté avec nous, nous faisons tout notre possible pour rendre nos clients heureux. Nous apprécions vos commentaires !

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel à l'accueil formidable..
Accueil formidable, emplacement excellent, au cœur d un quartier de petits restos, piétons, animés le soir, et pourtant chambre tout à fait au calme. Le personnel est aux petits soins, ils nous ont accueilli à 5h du mat (nous avons pu intégrer de suite notre chambre), nous ont loué une moto pas cher du tout, nous devions rester deux jours, nous avons prolonger de 3 nuits... Si je retourne à Hanoi, ce sera ici!
Response from Ms Van on Sep 10, 2015
Merci d'être resté avec nous, nous faisons tout notre possible pour rendre nos clients heureux. Nous apprécions vos commentaires !