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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

Choose dates to view prices

Nestled near Hoan Kiem Lake, The West Hotel & Spa offers a tranquil retreat with a free breakfast buffet and sports massage at the onsite spa. Unwind with in-room WiFi, dine at the restaurant, and take advantage of luggage storage, concierge services, dry cleaning/laundry services - all made possible by the helpful staff that previous guests rave about.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Blackout drapes/curtains
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Blackout drapes/curtains
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Quan Chuong Gate - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬2 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Treat yourself to a sports massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), concierge services, and smoke-free premises
  • Luggage storage, tour/ticket assistance, and an elevator
  • A front-desk safe and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at The West Hotel & Spa have comforts such as fireplaces and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Designer toiletries, showers, and hair dryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 1 mi (2 km). Hanoi Railway Station is 23 minutes by foot.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 177 reviews
Rating 8 - Good. 46 out of 177 reviews
Rating 6 - Okay. 7 out of 177 reviews
Rating 4 - Poor. 9 out of 177 reviews
Rating 2 - Terrible. 4 out of 177 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Hong

Liked: Property conditions & facilities
Staff is nice
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.
Stayed 2 nights in Sep 2025

8/10 Good

Hong

Liked: Cleanliness, staff & service
Thank you to all staffs
Stayed 1 night in Nov 2025

8/10 Good

CORY GLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, helpful, and prompt. Rooms were clean and comfortable. Weekend night markets are right on your front step! Would stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay!
Stayed 2 nights in Oct 2025

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Amenities
The staff was nice. The bathroom was not new, shower was a bit faulty, low water pressure. The lobby is very small. Hotel associated car service arrangement kept getting delayed from original departure time.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in old quarter! ( in front of hotel is where the night market occurs on weekends) Breakfast has variety of items and delicious. Staff were very kind and professional and friendly. Speaks English well. Room is spacious and clean. I would like to stay again when I visit Hanoi.
Stayed 4 nights in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, friendly , took an interest in you and made you feel special. A great little hotel run by great people.
Stayed 2 nights in Jul 2025

6/10 Okay

Darla

Liked: Staff & service
This hotel is in the hart of all the shoping and food but it is noisy
Stayed 2 nights in Aug 2025

8/10 Good

TAICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Sep 2025

10/10 Excellent

Barhana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing!!!! Their service is 10 out of 10!
Stayed 1 night in Jul 2025

10/10 Excellent

Clara

Liked: Staff & service, property conditions & facilities
Staff is very friendly. Buffet breakfast good. Location very convenient.
Stayed 1 night in May 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to the lake, the stores and the restaurants.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Central spot, double glazed windows kept the busy street noise away
Stayed 3 nights in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent

Excellent staff, breakfast is ok.The room is clean, the hot water is not warm enogh. The snacks in the room were expired, we ate one without noticing until after and had to pay for it. Leo is a great kid!
Stayed 3 nights in Aug 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small compared to the photos! Located on a very convenient location. Hotel has a very odd layout to get to the rooms. Staff are very nice. We had an early flight and we left the hotel at 4:15. They packed our group of 13, to-go breakfast bags.
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is in a great location in Hanoi, on top of everything. The road turns into a market at weekend, was no problem at all and great to have on your doorstep. Mick the manager is very helpful as is Leo and the rest of the team. Room was lovely and we stayed in Room 401 with a great view of street from balcony. Plan to visit Hanoi in April next year and would definitely book again.
Stayed 6 nights in Jul 2025

10/10 Excellent

oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to main attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. They recommended local food spots to eat at and offered us an early check in
Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Staff & service, room comfort
Just in the center of old town, walking distance to most things
Stayed 3 nights in Apr 2025