룸, 킹사이즈침대 1개, 금연, 온수 욕조 | 책상, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

라마다 바이 윈덤 해리스버그/허시 에어리어 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 553개 이용 후기 중 189개" "
평점 8 - 좋아요. 553개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 553개 이용 후기 중 84개" "
평점 4 - 별로예요. 553개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 553개 이용 후기 중 104개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

VINAY

가족 여행
별로예요: 숙박 시설 상태 및 시설
shower had no hot water. Toilet was not flushing properly
2024년 5월에 1박 숙박함

8/10 - 좋아요

Sherry 님, London

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot tub was a great place to relax after hiking the Appalachian trail. The breakfast was sub par.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

noel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eso
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 25일
Dear Noel,Thank you so much for taking the time to leave us a 5-star review. We're thrilled to know you enjoyed your stay with us. Our team works hard to ensure our guests have an exceptional experience. We hope to welcome you back soon!Warm regards,Hotel Management

10/10 - 훌륭해요

jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff but price is up
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 25일
Dear Jane,Thank you for your 5-star review. We're thrilled that our staff made a positive impression on your stay. Regarding your concern about our prices, we strive to provide the best value considering the quality of services and amenities we offer. We hope to welcome you back soon. Your satisfaction is our top priority.Warm regards,Hotel Management

10/10 - 훌륭해요

Kath

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The price was good. Reception staff great. Our bathroom door was dirty with finger marks highly visible and hair stuck to it on both sides. the flooring throughout the room was dirty as our feet were black after walking on it , this included the bathroom floor. The tub renovation was poorly done. The beds were comfortable and well made and clean.
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 25일
Dear Kath,Thank you for your valuable feedback. We're thrilled to hear you found our rates reasonable and staff welcoming. We sincerely apologize for the cleanliness issues you encountered. Your comfort is our top priority, and we assure you we're taking immediate steps to address this. We're glad you enjoyed our comfortable beds. We look forward to welcoming you back for a more seamless experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Isabel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 25일
Dear Isabel,Thank you for the wonderful 5-star rating of our hotel. We're thrilled to know you enjoyed your stay. Your feedback is greatly appreciated and it motivates us to continue delivering exceptional service. We look forward to welcoming you back for another memorable experience!Warm regards,Hotel Management

10/10 - 훌륭해요

Shantell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the staff they are amazing I didn’t like not having enough time to get in the pool.
2024년 5월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 21일
Dear Shantell,We're delighted to hear that you found our staff amazing! We strive to create a warm and welcoming environment for all our guests. We're sorry to hear you didn't have enough time to enjoy our pool. On your next visit, we hope you'll be able to take full advantage of all our amenities. Thank you for choosing our hotel. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 - 훌륭해요

jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff but the prices are up
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 25일
Dear Jane,Thank you for your 5-star review. We're thrilled that our staff made a positive impression on your stay. Regarding your concern about our prices, we strive to provide the best value considering the quality of services and amenities we offer. We hope to welcome you back soon. Your satisfaction is our top priority.Warm regards,Hotel Management

2/10 - 너무 별로예요

johnathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad hotel was filthy and dirty and staff did not care staff was also very creepy starting at me sexually up and down in the pool area I will not be heading back !!
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 21일
Dear Johnathan, We're deeply sorry to hear about your experience. Your comfort and satisfaction are our top priorities, and we regret that we fell short. Please accept our sincere apologies for any discomfort you felt. We're taking your feedback seriously and will address your concerns with our team to ensure our guests always feel respected and valued. We hope to have the opportunity to restore your confidence in our hotel in the future.Warm regards,Hotel Management

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel was very clean. Some damage to the building itself, but they clearly kept it very clean and had great customer service.
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 20일
Dear Richard,Thank you for your positive review. We're thrilled to hear you appreciated our cleanliness and customer service. We acknowledge your feedback about the building and assure you we're continuously working on improvements. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

4/10 - 별로예요

RICHARD

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are in beat up condition
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 14일
Dear Richard,Thank you for your feedback. We are truly sorry to hear that our room conditions did not meet your expectations. Your comfort and satisfaction are of utmost importance to us. We have taken note of your comments and will certainly address these concerns. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Hotel Management

4/10 - 별로예요

Mo

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms are clean but very poorly designed. The light switches in the tiny room have sensors so anytime I got out of my bed the lights suddenly went on. And they dont go off until at least 10 minutes of no movement unless you manually shut the swit h off so basically there was no way I was getting any sleep due to lights constantly going on and off. I had to call management and they put tape around the sensors so it would stop going on every time I moved. Also, the only outlets by the bed are on the sides of the bedposts which are right against the wall and not moveable so I had no way of fitting my plug into the non-existent gap. Pretty frustrating as I like having my phone next to me before bed.
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 8일
Dear Mo, We appreciate your detailed feedback. We're sorry to hear about the inconvenience caused due to our room design. We are currently reviewing our lighting system and outlet placements. Your experience will help us enhance our guest comfort. We hope for another opportunity to provide a more enjoyable stay. Warm regards,Hotel Management

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was nice except other guess took over areas like the pool and hot tub and wouldn't allow other people to us the area!!
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 7일
Dear Michelle,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay overall. We regret the inconvenience caused by other guests at the pool and hot tub. Your comfort is our priority and we're committed to improving our services to ensure all guests can enjoy our facilities. We hope to welcome you back soon for a more enjoyable experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Jolynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 8일
Dear Jolynn,Thank you for the 5-star rating! We're delighted to see that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests and it's always encouraging to hear positive feedback. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

6/10 - 괜찮아요

Jackelin 님, Harrisburg

2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 7일
Dear Jackelin,Thank you for taking the time to rate our hotel. We see there's room for improvement and we would love to hear more about your experience. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you back for a more delightful stay in the future.Warm regards,Hotel Management

4/10 - 별로예요

Chad

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
There are so many great amenities available here that aren’t found at nearby locations. My favorites were a hot-tub in the room and free breakfast. The only downsides were that the amenities need some upkeep. The hot tub in the room was not deep cleaned and still had hair and soap scum residue on the fixtures and sides of tub. The woman at the front desk was friendly but very pushy about submitting a 5 star review before I could leave.
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 5일
Dear Chad,Thank you for your feedback. We're glad to hear you enjoyed our unique amenities. We sincerely apologize for the issues you experienced with the hot tub and we appreciate you bringing this to our attention. We also take note of your feedback regarding our front desk service. We strive to improve our guest experience and your comments are crucial in this process. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 - 괜찮아요

Chandra

2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 25일
Dear Chandra,Thank you for taking the time to rate your stay with us. We're sorry to see that we didn't completely meet your expectations. We're always striving to improve our guest experience and would appreciate any feedback you could provide. We hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,Hotel Management

8/10 - 좋아요

Amber

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 22일
Dear Amber,Thank you for taking the time to rate us! We're glad to see you've enjoyed your stay at our hotel. We are always striving to provide the best experience for our guests and would love to hear any feedback you may have. Looking forward to welcoming you back soon!Warm Regards,Hotel Management

10/10 - 훌륭해요

Amarilys

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 21일
Dear Amarilys,Thank you for rating us with a 5-star! We're thrilled to know that you had an exceptional experience at our hotel. We hope to see you again soon and have the opportunity to provide you with the same level of service and hospitality. Your satisfaction is our top priority!Warm regards.Hotel Management.

10/10 - 훌륭해요

Capella 님, woodhaven

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 21일
Dear Capella,Thank you for taking the time to rate us with a 5-star review! We are thrilled to know that you enjoyed your stay with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back soon!Warm regards,Hotel Management

8/10 - 좋아요

Beverley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were polite and efficient. The large king room seems to have been misconfigured. While sitting on the sofa, it was impossible to watch tv as it was in a different area in front of the bed.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 30일
Dear Beverley,Thank you for your valuable feedback. We're delighted to hear you found our staff polite and efficient. We apologize for the inconvenience caused due to the room layout. Your observation is important to us, and we will certainly consider it for future improvements. We look forward to welcoming you back soon for an even better stay.Warm Regards,Hotel Management

8/10 - 좋아요

Megan

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Check in was decent enough, had some issues understanding the desk clerk. Room was very nice. Only issue was there were several brown bugs that were crawling up the wall by the jacuzzi and one was on the chair. Bed was okay comfort wise, it wasnt the most comfortable ive ever slept on but it worked for the night. The jacuzzi had some scratches in it and after running the jets and draining the water it left a nasty brown residue on the floor of the tub. I dont think the jets are being cleaned like they should be. Check out was quick and painless. Overall my husband and I had a decent night celebrating his birthday.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 29일
Dear Megan,Thank you for choosing our hotel for your husband's special day and for sharing your feedback. We're glad you enjoyed your stay overall, but we're sorry to hear about the issues you encountered. Rest assured, we've noted your concerns about cleanliness and we're taking immediate action. We're committed to improving our services for an even better experience next time. We look forward to welcoming you back!Warm regards,Hotel Management

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a nice place to spend a night
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 29일
Dear David, We're thrilled to hear that you found our hotel a nice place to spend the night! It's our aim to provide a comfortable and pleasant stay for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back to our hotel in the near future. Thank you for choosing us!Warm regards,Hotel Management

10/10 - 훌륭해요

Shantell

2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 5월 16일
Dear Shantell, Thank you for leaving us a 5-star rating. We're delighted to know your stay at our hotel was to your satisfaction. It's guests like you that make our job wonderful. We look forward to welcoming you back soon for another fantastic experience!Warm regards,Hotel Management

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La instalaciones son muy buenas, me gusto mucho
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Dear Henry,We're delighted to hear that you enjoyed our facilities! Your positive feedback means a lot to us. We strive to provide our guests with an exceptional experience, and it's encouraging to know we were successful in your case. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management

10/10 - 훌륭해요

Phillip

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful rooms, very good hotel!
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Dear Phillip, We're thrilled to hear that you enjoyed your stay and found our rooms to be wonderful! Here at our hotel, we strive to provide the best accommodations for our valued guests. Your kind words are greatly appreciated and we look forward to welcoming you back in the near future. Thank you for choosing us for your stay.Warm regards,Hotel Management

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and very quiet, convenient location right next to 81, staff very friendly and accommodating
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 21일
Dear Emily,Thank you for the wonderful review! We're delighted to know you enjoyed our clean, quiet rooms and convenient location. It's heartening to hear our friendly staff could enhance your stay. We look forward to hosting you again at our hotel. Warm regards,Hotel Management

10/10 - 훌륭해요

Keonna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 21일
Dear Keonna,Thank you for choosing our hotel and for your positive feedback. We're thrilled to hear you found our hotel to be very nice. Our team works hard to ensure our guests have an exceptional experience. We hope to welcome you back in the future for another great stay.Warm regards,Hotel Management

8/10 - 좋아요

Peta

Clean and friendly
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Dear Peta,Thank you for sharing your experience with us. We're delighted to know you found our hotel clean and our staff friendly. It's our top priority to provide a comfortable and welcoming environment for all our guests. We look forward to your next stay with us, where we hope to exceed your expectations and earn that fifth star. Warm regards,Hotel Management

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Foul place, absolutely disgusting! Mold in rooms, empty drug bags in parking lot! Very dirty
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Alexis,We are truly sorry to hear about your recent experience at our hotel. Please accept our sincerest apologies for the inconvenience you faced. Your feedback is crucial to us and we assure you that we are taking immediate actions to address your concerns. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 - 너무 별로예요

Alexis

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went in bathroom barefoot, came out with my feet hlack from the dirty floors. Bathroom was gross. Mold growing in grout. Hair in shower. Broken faucets broken trash cans. Rude staff. Drug bags all over parking lot. Pool levels are way to high to the point of burning skin!! Limited clean laundry. Will NOT be going back
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Alexis, We're deeply sorry for the unsatisfactory experience you had at our hotel. We take your feedback seriously and are committed to enhancing our cleanliness standards and staff training. We assure you that your concerns will be addressed promptly. We hope you will reconsider and give us another chance to provide a better experience.Warm regards,Hotel Management

8/10 - 좋아요

Maria H

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Muy bien todo
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Maria H,Thank you for your positive feedback. We're delighted to know that you had a good stay with us. Your satisfaction is our top priority and we're thrilled we could meet your expectations. We look forward to welcoming you back for another wonderful experience.Warm regards,Hotel Management

2/10 - 너무 별로예요

Jackelin 님, Harrisburg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 17일
Dear Jackelin, We're sorry to see your 1-star rating. We strive for the satisfaction of our guests and it seems we missed the mark this time. We'd love to hear more about your experience so we can make improvements. Please feel free to share your thoughts with us. We hope for another opportunity to deliver a more enjoyable stay in the future. Warm regards,Hotel Management

4/10 - 별로예요

Andre

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom was not clean
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Andre,We sincerely apologize for the issue you faced during your stay. We pride ourselves on providing a clean, comfortable environment for our guests, and it appears we fell short in your case. Please rest assured that your feedback has been shared with our housekeeping team to prevent such incidents in the future. We hope to have the opportunity to welcome you back for an improved experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Naisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean and everyone was very friendly.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Naisha,Thank you so much for your lovely 5-star review! We are thrilled to hear that you had a pleasant experience and appreciated the cleanliness of our hotel and the friendliness of our staff. We strive to provide a welcoming environment for all of our guests and your feedback is greatly appreciated. We look forward to welcoming you back in the near future!Warm regards,Hotel Management

8/10 - 좋아요

Dolores

Good service, clean room
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Dolores,Thank you for choosing our hotel and for your positive feedback. We are thrilled to hear that you appreciated our service and cleanliness, as we strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back in the near future for an even better experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Alex

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place , great experience
2024년 4월에 4박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Dear Alex,Thank you for taking the time to share your fantastic review! We're overjoyed to hear you had a great experience at our hotel. Your words truly brighten our team's day. We strive to provide a unique and memorable experience for our guests, and we're glad we succeeded with you. We look forward to welcoming you back soon. Warm regards,Hotel Management

10/10 - 훌륭해요

Nikita

2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 5월 2일
Dear Nikita,Thank you for taking the time to rate us! We're thrilled to see that you've given us a 5-star rating. We hope you had an enjoyable stay at our hotel. We'd love to hear more about your experience so we can continue to provide excellent service. Looking forward to welcoming you back soon!

6/10 - 괜찮아요

Silia

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear Silia,Thank you for taking the time to rate your stay at our hotel. We are sorry to see that we didn't fully meet your expectations. Your feedback is essential in our continuous efforts to improve our services. We hope to have another opportunity to welcome you back for a more satisfying experience.Warm regards,Hotel Management

2/10 - 너무 별로예요

Anna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to pull out desk to hook cable to tv and everything was connected with filthy extension cords. One tiny trash can in the entire room for three people. Light on bed was broken and hanging. Tried calling front desk several times and it was always busy.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Dear Anna,We deeply regret your recent experience at our hotel. We strive to offer a comfortable stay and it seems we fell short in your case. We're taking your feedback seriously and will address the issues you've pointed out. We're sorry for any inconvenience and appreciate your patience. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 - 좋아요

Limor 님, Richmond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great… would be nice to have Netflix option
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Dear Limor,Thank you for your positive review and your suggestion. We're delighted to hear you enjoyed your stay at our hotel. Your feedback about Netflix is appreciated and we'll certainly consider it for future improvements. We look forward to welcoming you back soon for another great stay.Warm regards,Hotel Management

10/10 - 훌륭해요

Shaylee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Dear Shaylee,Thank you for taking the time to rate our hotel with a 5-star rating. We are thrilled to know that you enjoyed your stay with us. Your rating serves as a great encouragement to our team. We hope to welcome you back soon and strive to make your future stays even more enjoyable.Warm regards,Hotel Management

10/10 - 훌륭해요

Candice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms and helpful staff.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Dear Candice,Thank you for your glowing 5-star review! We are thrilled you appreciated our clean rooms and helpful staff. It's always wonderful to hear when our commitment to cleanliness and service is noticed and appreciated. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

4/10 - 별로예요

sondra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pool capacity limit and rules were not adhered to. There was some mold in the bathroom. Garbage was not taken out of our room for 3 days and then only when we asked.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Sondra,We're sorry to hear about your experience. Your feedback is essential to us, and we're taking immediate steps to address these concerns. We'll ensure a better experience with the pool capacity, room cleanliness and service during your next stay. Thank you for bringing this to our attention, and we hope to welcome you back soon.Warm regards,Hotel Management

8/10 - 좋아요

Dileep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Dear Dileep,Thank you for taking the time to rate us with a 4-star review. We're thrilled to know that you enjoyed your stay. We are always striving to provide the best services for our guests and your rating is a testament to that. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

2/10 - 너무 별로예요

Stephanie

Worst staff. Hung up on my mom. I’m stuck driving a big rental truck and cannot go hands-free so she was trying to help me. Because the receptionist hung up on my mother and I had to sleep in my car. Worst staff ever.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Stephanie,We're sincerely sorry to hear about your experience. It's important to us that our guests feel welcomed and supported. We apologize if we failed to meet these expectations. We're currently looking into the situation to ensure it doesn't happen again. We hope you'll give us another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 - 좋아요

William 님, Bristol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good other than the continental breakfast it was not full and we went early to eat. Other than that it was a great stay.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 30일
Dear William,Thank you for sharing your experience with us. We're delighted to know that you had a great stay. We apologize for the inconvenience you experienced during breakfast. Your feedback is important to us and we will ensure improvements in our service. We look forward to welcoming you back for an even better experience.Warm regards,Hotel Management

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I gave staff and service a 3 star. It would have been a five star but while I checked out my husband grabbed 2 very mini muffins from the dining area that was still open it was like 9:30am. As he was walking out 2 staff members told him he couldn’t leave the room with them. The problem I have is with that is a half hour before that I went down and made an entire plate of food and grabbed OJ and walked right past the same staff and up to my room. No one said a word to me. Why? Other than that stay was 5 start service.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 29일
Dear Angela,Thank you for your valuable feedback. We're pleased to hear that you enjoyed your stay overall. We sincerely apologize for the confusion regarding our dining area policy. We aim to ensure all our guests have a consistent experience, and it seems we fell short this time. We will address this with our team for improvement. We hope to welcome you back for a truly 5-star experience soon.

8/10 - 좋아요

Joseph

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Dear Joseph,Thank you for choosing our hotel and for your 4-star rating. We're glad you enjoyed your stay. We're always striving to provide the best experiences for our guests, and your rating helps us do that. We hope to have the opportunity to welcome you back in the future for an even greater experience.Warm regards,Hotel Management

4/10 - 별로예요

Ariana

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I feel like it was dirty since i had my 2 babies with me they could have gave me a cleaner room. People were fighting in the hall right outside my door noisyness kept going on the whole night.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Ariana,We're truly sorry for the inconveniences you experienced during your stay. Your feedback is very important to us and we take it seriously. We assure you that we'll strive to make improvements in our cleanliness and noise control. We hope for another opportunity to provide you with a better stay.Warm regards,Hotel Management