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윈게이트 바이 윈덤 해티즈버그 여행 후기

2.5 out of 5
윈게이트 바이 윈덤 해티즈버그
123 Plaza Dr, Hattiesburg, MS

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 295개" "
평점 8 - 좋아요. 1009개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 175개" "
평점 4 - 별로예요. 1009개 이용 후기 중 132개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 130개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Robert

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No shower head, so it was like showering with your garden hose also the faucet was detached and loose. The television didn’t work.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Denis

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room, staff was very pleasant, accommodating to my early arrive. Very good value for the price. Highly recommended.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Denis,We are thrilled to hear that you enjoyed our clean rooms and our friendly staff. Your satisfaction is important to us, and we are delighted that you found value in your stay. Thank you for recommending our hotel, it would be our pleasure to welcome you back in the future.

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great for an early check in. Property is in a great location. Price was good
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Courtney,We are pleased to hear that our staff facilitated your early check-in and that you appreciated our property's location. It's great to know that you found the price to be reasonable for your stay. Thank you for sharing your positive feedback with us.

10/10 - 훌륭해요

George 님, Little Rock

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello George,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Douglas 님, Livingston

단체 여행, 출장 여행
좋아요: 직원 및 서비스
Good value for the price. Safe and extremely convenient to shopping, dining and the university.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Douglas, We are thrilled to hear that you found our hotel to be a good value and enjoyed our convenient location near shopping, dining, and the university. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Dinah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great nice place. I was surprised that the property had some perks. For example, I was surprised and amazed of the Dove soap in the rooms. I didn’t have the peanut butter and jelly, but your property offers that after a certain time of day. Very nice facility. Staff is very nice too. They were welling to help me what ever I requested. For example, yesterday I asked the the person at the front desk if there was cups for coffee, he left from behind the desk to get me the coffee cups, he didn’t just point where they were at. And by the way, the coffee was delicious too. I would recommend this property.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Dinah,We appreciate your positive feedback and are glad you enjoyed our amenities such as the Dove soap and peanut butter and jelly offering. Our staff aims to provide excellent service, and we are pleased to hear they were helpful during your stay. We will share your kind words with the team, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enough everything about this property. I have to be back there in July and I will be booking my room there again. The bed were so comfy and soft that I just melted into the bed. The rooms and place was clean and cozy. The staff was really friendly.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Amy,We are delighted to hear that you enjoyed our comfortable beds, clean rooms, cozy atmosphere, and friendly staff during your stay. We look forward to welcoming you back in July for another wonderful experience!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was excellent! Very clean room, everything was in working order. I forgot my toothbrush, toothpaste, ear plugs and the front desk had these available. Breakfast was very nice, they had a wide selection for everyone.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Melissa,We are stoked to hear about your positive experience during your stay at our hotel. Our team takes great pride in offering clean rooms and a variety of amenities for our guests' convenience. It's wonderful to know that you enjoyed the breakfast selection as well. Should you have any future needs, feel free to reach out to our management team directly. Thank you for sharing your feedback with us.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The employee who checked me in was very friendly! My room was comfortable and clean!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Rebecca,We are delighted to hear that you appreciated our friendly service and found your room comfortable and clean. Our team strives to ensure that all our guests have an enjoyable stay. If you have any more feedback to share, we encourage you to reach out to management directly.

8/10 - 좋아요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estuvo bien, solo la tina tenía mucho cabello acumulado en el desagüe y el WI-FI no funcionó tan bien cómo queria
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Carolina,We appreciate your feedback and apologize for any inconvenience caused. Your comments will be shared with our team for review and improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Benjamin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the stay was great.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Benjamin,We're delighted to hear that you had a great stay with us! Your positive feedback is truly appreciated. If you have any other comments or suggestions for us, feel free to contact our management team. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall i loved it
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Reginald,We are thrilled to hear that you had an enjoyable stay with us! Your positive feedback is truly appreciated and we hope to welcome you back soon for another fantastic experience.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and the property was very good.
답변 제공: Manager 님, 2024년 4월 15일
Hello Richard,We're delighted to hear you had a positive experience with our staff and enjoyed our property. Your feedback is greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent! Property was very good.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Richard,We are delighted to hear that you found our staff to be excellent and enjoyed our property. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스
Great room. Terrible view.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Victoria,Thank you for sharing your feedback with us. We always aim to provide a comfortable stay for our guests. If you have any future concerns, please reach out to our team directly for further assistance.

6/10 - 괜찮아요

james

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property needs some attention. It is worn and dated. Staff was great. Weird feel to the area but had no issues. Bathroom was not cleaned very well.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello james,Thank you for sharing your feedback with us. We're delighted to hear our staff met your expectations. We appreciate your comments on the property and will share this with the management team for their review. We hope any future visits will exceed your expectations.

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice. All I wish is that they had a computer with a keyboard. Other then that I really enjoyed my stay. Host were all sweet and helpful ladies.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Reginald,We're glad to hear you enjoyed your stay with us and found our team to be sweet and helpful. Your feedback regarding the computer with a keyboard is duly noted for future improvements. We appreciate you taking the time to share your experience with us.

2/10 - 너무 별로예요

Trisha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Trisha,We're sorry to hear that your experience did not meet expectations. Please contact us directly to discuss any concerns you may have so we can address them accordingly.

10/10 - 훌륭해요

Kaleigh

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Kaleigh,We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Dsheika

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It was ok but there are small roaches on the desk funiture. No bed bugs or anything but there was also a smell
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Dsheika, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

kristen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello kristen,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team directly for further assistance.

10/10 - 훌륭해요

Glenn 님, Abbeville

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Glenn,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 - 좋아요

William

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good overall
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello William,We are delighted to hear that you had a good overall experience during your stay with us. Your feedback is appreciated as we are always striving to enhance our guests' experiences. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team directly. Thank you again for choosing to stay with us.

10/10 - 훌륭해요

Della

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Della,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. Your satisfaction is our top priority.

8/10 - 좋아요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and staff
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Rhonda,We appreciate your kind words about our hotel and staff. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for staying with us.

10/10 - 훌륭해요

Tavaris

2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Tavaris,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 - 훌륭해요

Felisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Felisha,We are delighted to hear that you found our hotel to be very nice. Thank you for taking the time to share your positive feedback with us. We hope to welcome you back as our guest in the future.

10/10 - 훌륭해요

Vinsentye

좋아요: 편의 시설/서비스
Great
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Vinsentye,We appreciate you taking the time to share your thoughts with us. Your feedback is valuable as we strive to improve our guests' experience. Please feel free to reach out to our management team directly to discuss your stay in further detail. Thank you for choosing our hotel for your accommodation needs.

8/10 - 좋아요

Caroline

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Caroline, We hope you enjoyed your stay with us! Please feel free to contact us directly with any additional feedback; we would love to hear from you. Safe travels and we look forward to welcoming you back soon!

4/10 - 별로예요

kholdz

가족 여행
The staff was amazing! Besides that - There is a 1” gap under the door for room 201, in which a camera can access inside the room. Additionally, there are cockroaches.
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello kholdz,We appreciate your kind words about our staff. Your feedback is valuable, and we encourage guests to contact our management directly to address any concerns like these for a swift resolution.

10/10 - 훌륭해요

Vernon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Receptionist was extremely professional and kind ! Staff was helpful on directions. Room was clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Vernon,We are amped to hear that our receptionist provided professional service and that our staff was helpful during your stay. Ensuring a clean room is one of our top priorities. Such kind of candid reviews is greatly appreciated as we strive to provide exceptional service to all our guests. Waiting to serve you again!

10/10 - 훌륭해요

Cordni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Cordni,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience at our hotel.

8/10 - 좋아요

Ena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convie
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Ena,Thank you for sharing your feedback. We strive to provide all our guests with a superior experience and regret any inconvenience. Should you wish to discuss your stay further, please contact our management team directly. Your comments are essential in helping us improve our services for future guests.

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Tamara,We're glad to hear you had a fantastic stay! Please let us know if there is anything we can do to make your next visit even more memorable.

10/10 - 훌륭해요

Joey

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Joey,We are glad to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon for another wonderful experience.

4/10 - 별로예요

shafi

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Heater didn’t work
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello shafi, We're sorry to hear about the issues with the heater during your stay. Your feedback is valuable to us, and we will address this matter with our maintenance team for improvement. For further assistance or future reservations, please don't hesitate to contact us directly.

10/10 - 훌륭해요

Carol

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Carol,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Gilbert

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay, friendly staff.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Gilbert,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a good stay and found our staff to be friendly. We strive to provide excellent service to all our guests and it's great to know that we were able to meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

2/10 - 너무 별로예요

Lisa

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room very small, no clock in the room, very out dated place for the price…
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Lisa, Thank you for your feedback. We apologize for any inconvenience caused during your stay. Our rooms are designed to provide comfort, while the absence of clocks aligns with our minimalistic approach. We appreciate your thoughts on the decor and will consider this during future updates. Feel free to contact our management team to further address your concerns.

6/10 - 괜찮아요

Donald 님, Long Beach

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Familiar with it through a sister Wingate by Wyndham property. Stayed at another sister property last night in Ridgeland, MS. It was excellent. This is a sister property apparently under same owner. However, I was surprised to be charged an "incidental" fee separate from my room booking charges, supposedly the incidental free is like a security deposit in case I damage their room. I was not aware of this when booking the room through Expedia. I do not think Expedia would have known about it either. For me to accept the room, upon my check in, previously not knowing this, I was forced to accept the incidental fee in order to get my room. I was so tired and exhausted, I went ahead with it. I am told that, after someone checks my room after I check out, they decide if they will hold my incidental fee or not. If I get my incidental fee returned, it may take 2 to 7 business days for it to be credited to bank account. This does not make me a happy customer. Maybe this is a new practice. Maybe they have had some recent problems from guests who damaged some rooms. How come I have to be penalized for their acts? I don't think this business practice is going to last long or they will have many customers complaining about it, and their business sales will drop. They need to find a smarter solution in my opinion. This leaves a bad taste in my mouth. I was really looking forward to staying here tonight, but not with this unexpected news.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Donald,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our incidental fee policy. As a precautionary measure, we have implemented this policy to ensure the well-being of our rooms and guests. We understand your frustration and will take your concerns into consideration. We strive to find ways to improve our guest experience and appreciate your input. We hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Charles

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Charles,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff we got to meet were all amazing and made us feel very welcome (they deserve an award).
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Matthew,Thank you for your kind words about our staff. We greatly appreciate your feedback and are delighted to hear that they made you feel welcome during your stay. We strive to provide exceptional service to all our guests and it is always wonderful to know when our efforts are recognized. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Ashley

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Ashley,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 - 괜찮아요

Cody

2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Cody, Thank you for choosing our hotel. We value your stay and appreciate your feedback. Please don't hesitate to contact us directly if you would like to share any specific feedback about your experience. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Maranda

가족 여행
21 st bday dinner
I went to see my daughter for her 21st bday. It was fun .. stay was nice Loved the asst mgr attitude…. Great experience..
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Maranda,Thank you for choosing our hotel to celebrate your daughter's 21st birthday! We're thrilled to hear that you had a fun and enjoyable stay. Our assistant manager will be delighted to hear that their attitude made a positive impact on your experience. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Maribel

출장 여행
Many good places around area. Issues with staff in maintenance room beside my room being loud at night.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Maribel, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the noise from our maintenance room. We strive to provide a peaceful environment for all our guests and we will address this matter with our team to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 - 괜찮아요

Temikia

출장 여행
Needs a lot work.
The coffee and juice machine did work. The breakfast was horrible. The Thursday night front desk clerk was no help, she didn’t have access to anything or so she said. There was no body wash in the room after changing rooms because the heat did not work in the first room.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Temikia, We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service, and we're sorry if we fell short of your expectations. We encourage you to reach out to our management directly to address your concerns and seek a resolution. We appreciate your feedback and value your business.

4/10 - 별로예요

Christopher

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Could be much better.
Only 1 towel set when checked in. Called guest services for more. Was told they didn’t have any. Then was told I could have 1 set but it was never delivered. False advertisement- No PBJ bar during the first night. Paper thin walls. I did not get a good nights rest either night. I heard EVERYTHING! Breakfast availability was limited. Customer Service needs improvement. Desk receptionist remained on the phone while taking care of guests.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Christopher, Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any inconvenience you experienced with regards to the towel set and the PBJ bar. Our team will take your comments into consideration for future improvements. We regret to hear about the noise disturbance you encountered and the limited breakfast availability. We appreciate your comments regarding customer service and will address this issue with our front desk team. We hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Shakia

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Shakia,Thank you for choosing our hotel for your stay! We're glad to hear that you had an enjoyable experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us so we can address any areas that may need improvement. We hope to welcome you back in the future!

6/10 - 괜찮아요

Macey

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Macey, We appreciate you taking the time to rate your recent stay at our hotel. We value your feedback and would like to hear more about your experience. Please reach out to us directly so that we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.