야외 수영장

애스턴 앳 파파케아 리조트 여행 후기

3 out of 5
애스턴 앳 파파케아 리조트
3543 Lower Honoapiilani Rd, Lahaina, HI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1329개 이용 후기 중 514개" "
평점 8 - 좋아요. 1329개 이용 후기 중 543개" "
평점 6 - 괜찮아요. 1329개 이용 후기 중 166개" "
평점 4 - 별로예요. 1329개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1329개 이용 후기 중 48개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jae Hwan

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 3박 숙박함

8/10 - 좋아요

kim 님, seoul

좋아요: 객실의 편안함
편안한 리조트
가성비대비 괜찮은 호텔,오션뷰라 해서 기대를 많이 했는데 막상 가보니 가든뷰인듯하다. 주변에 대형슈퍼가있고,abc마트가 있어 장보기가 아주 편하다. 가아나팔리라는 명성에비해 리조트에 비치가 없어 바다에서 놀기는 좀 나쁘다. 청소는 했는지 않했는지 모를 정도로 쓰래기만 치워 주는 수준이다. 청소를 왜 받는지 모르겠다.
2018년 1월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
환상적이고, 독립적이고, 주변이 조용하고 리조트가 너무 이뻐서 완전 대만족!!
2017년 6월에 3박 숙박함
Aloha, Thank you so much for sharing you review and for staying with us at the Aston at Papakea Resort. We are so happy to hear you enjoyed your stay and hope you captured many memories of our beautiful island of Maui. Mahalo

2/10 - 너무 별로예요

PARK 님, KOREA

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
아직까지도 기분 나쁨
이용전 두차례에 걸친 카드 결제, 익스피디아에서 제시한 금액보다 훨씬 많은 금액이 설명도 없이 청구되어 여행을 다녀온 후에도 정말 찜찜하다.

8/10 - 좋아요

김진석 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격 대비 최고 숙박 시설
호텔이 아닌 리조트(콘도형)였기에 거실, 주방이 넓음. 그에 비해 방과 화장실 크기는 작았으나 사용에 불편함은 없는 수준. 돌아오는 길에 장봐서 고기 굽고 요리 먹는 즐거움이 있음. 그릇, 수저, 냄비 등 웬만한 주방용품 구비 완료. 마우이 재방문 시 다시 방문 의사 있음. 단, 마무이 동쪽으로 여행 갈 경우 다시 돌아오는데 많은 시간이 걸림.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
평가대로, 깨끗하고 편했습니다

8/10 - 좋아요

gyungshin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 시설 모두 너무 좋음
가격 대비 위치 시설 모두 너무 좋았습니다. 이번엔 남편과 둘이 다녀왔지만, 다음에 가족 모두 함께 가고 싶습니다.^^

2/10 - 너무 별로예요

Edison

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
These units are individually owned, they are old, rusty with old mattress. Front desk is just for checking in and out. For any question or concern you are on your own.
2024년 3월에 4박 숙박함
답변 제공: Kelly Coppock 님, 2024년 4월 2일
Dear Edison,Mahalo for taking the time to share the review. We certainly understand your concern and would have loved to help you with the issues you’ve faced had you booked directly with us. Since the reservations were made at a privately owned unit, we recommend reaching out to them to make sure your concerns are addressed. We hope you book directly with us the next time you plan for a vacation so we can ensure a seamless experience.With Aloha,Kelly Coppock General Manager

10/10 - 훌륭해요

Kimberly

2024년 3월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2024년 4월 16일
Aloha Kimberly! Thank you very much for taking your time to rate your stay! We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

sopheak

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice
2024년 3월에 6박 숙박함
답변 제공: Aston at Papakea 님, 2024년 4월 16일
Aloha Sopheak! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo,Aston at Papakea Resort

10/10 - 훌륭해요

Letitia

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2023년 11월 27일
Aloha Letitia! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

Jasmeet

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice place to stay
2023년 7월에 5박 숙박함
답변 제공: Aston at Papakea 님, 2023년 8월 4일
Aloha Jasmeet! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

Tara

좋아요: 청결 상태, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Aston at Papakea 님, 2023년 7월 28일
Aloha Tara! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

Kimberly

2023년 7월에 6박 숙박함
답변 제공: Aston at Papakea 님, 2023년 7월 21일
Aloha Kimberly! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

Christine

2023년 7월에 4박 숙박함
답변 제공: Aston at Papakea 님, 2023년 8월 4일
Aloha Christine! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very responsive staff!
2023년 6월에 8박 숙박함
답변 제공: Aston at Papakea 님, 2023년 7월 17일
Aloha Thomas! Thank you very much for your wonderful review. We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

William

2023년 6월에 4박 숙박함
답변 제공: Aston at Papakea 님, 2023년 7월 17일
Aloha William! Thank you very much for your wonderful review. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

denise

2023년 6월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2023년 7월 17일
Aloha Denise! Thank you very much for your wonderful review. We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

Guy 님, San ramon

2023년 4월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2023년 6월 10일
Aloha Guy! Thank you very much for your wonderful review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 - 괜찮아요

Meredith

2023년 4월에 8박 숙박함
답변 제공: Lyn Molina 님, 2023년 6월 7일
Dear Meredith,Mahalo for taking the time to review your stay. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Lyn MolinaGeneral Manager

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 객실의 편안함
2023년 4월에 6박 숙박함
답변 제공: Aston at Papakea 님, 2023년 5월 7일
Aloha Jessica! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

Annie Lam

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 5박 숙박함
답변 제공: Aston at Papakea 님, 2023년 5월 7일
Aloha Annie Lam! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 - 괜찮아요

frank niewiadomski, KATHERINE NIEWIADOMSKI, INDIGO

가족 여행
좋아요: 편의 시설/서비스
The property and grounds were great but the unit we rented there was tired and needed updating. Watch for extra taxes and cleaning fees attached as well.
2023년 3월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2023년 4월 4일
Aloha Katherine, thank you for sharing your review. Your valuable feedback is also greatly appreciated as it helps us to improve our guest experience, and we will share your comments with our management and owners of the units. We apologize for any inconveniences you encountered but hope to welcome you again in the future. Mahalo.

8/10 - 좋아요

Heino

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed in the unit was terrible. It was like trying to sleep on a marshmellow. The rest of our experience was great
2023년 3월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2023년 3월 26일
Aloha Heino! Thank you very much for your review. Wee apologize for the inconvenience of the bed. However, we are so glad you enjoyed a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 - 좋아요

cheryl

2023년 2월에 19박 숙박함
답변 제공: Aston at Papakea 님, 2023년 4월 22일
Aloha Cheryl! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to visit. The ocean front, rooms are wonderful. We look forward to stay again.
2023년 3월에 3박 숙박함
답변 제공: Aston at Papakea 님, 2023년 3월 14일
Aloha John! Thank you very much for your wonderful review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 객실의 편안함
2023년 2월에 9박 숙박함
답변 제공: Aston at Papakea 님, 2023년 3월 6일
Aloha Robert! Thank you very much for your wonderful review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 - 괜찮아요

Guy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The amenities in our room was bare minimum! Nothing like our previous trips to Papakea!
2023년 2월에 10박 숙박함
답변 제공: MJ 님, 2023년 3월 4일
Aloha and thank you for sharing your review. Your valuable feedback is also greatly appreciated as it helps us to improve our guest experience, and we will share your comments with our management. We apologize for any inconveniences you encountered but hope to welcome you again in the future. Mahalo.

6/10 - 괜찮아요

Charlene

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We were checked into a room with NO running water. Wasted 1st night and hrs of 2nd day trying to resolve issue. No help onsite after 5pm. LOST valuable time! Less ameneties for 3X the cost compared to prior stays.
2023년 2월에 6박 숙박함
답변 제공: MJ 님, 2023년 3월 4일
Aloha and thank you for taking the time to share your review. We are very sorry to hear that your overall stay was less than exceptional and apologize for the state in which you found your room. We appreciate your valuable feedback as it allows us to continually improve. We hope to welcome you for a more enjoyable stay in the future. Mahalo.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 객실의 편안함
Great get away
We had a studio on the water and it was perfect! Loved that there’s no daily cleaning while you’re there. Loved hearing the ocean. And it was very quiet!
2023년 2월에 5박 숙박함
답변 제공: Aston at Papakea 님, 2023년 2월 22일
Aloha Rowena Balleza! Thank you very much for taking time to rate us. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

Flavia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful garden, great apartment, quiet place
2023년 2월에 10박 숙박함
답변 제공: Aston at Papakea 님, 2023년 2월 22일
Aloha Flavia! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 - 훌륭해요

Judith A

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my 3rd stay at this property over a 20-year period. I always enjoy the grounds, which are still beautifully landscaped and maintained. We shared a 2 bdrm/2 bath condo on the 2nd floor of the H Bldg with an ocean view. The condo had been updated and was well-equipped, clean, and tidy. Front desk staff and concierge were friendly and helpful. This resort is a great value, with adequate onsite parking and convenient to a nice range of dining options within walking distance. An added bonus in January is that whales can easily be seen from the waterfront.
답변 제공: Aston at Papakea 님, 2023년 1월 18일
Aloha Judith A, Thank you for taking your time to rate us and leave a review. We are glad that you and your family have enjoyed your stay with us. We can't wait to welcome you back to Papakea Resort. Mahalo!

6/10 - 괜찮아요

TA MING

Only 2 bag of welcome coffee , if need extra have to buy , It’s not like the way hotel or resort policy , also have to pay by cash
답변 제공: MJ 님, 2023년 1월 13일
Hello Ta Ming. Thank you for sharing your review with us. We are disappointed to learn that your accommodations were less than satisfactory and apologize for the areas in which we failed to comfortably meet your needs. Your valuable feedback is appreciated as it helps us to know how to best improve, and we do hope for another opportunity to provide you with a wonderful vacation here at Aston at Papakea that we are dedicated to providing for our guests.

6/10 - 괜찮아요

Greg

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Great location, but unit not clean, they charge so much money for cleaning and it wasn’t clean. Kitchen not equipped- just few plates , one little pan !
답변 제공: Aston at Papakea 님, 2023년 1월 7일
Aloha Greg, we apologize for the inconvenience. We wished you reported your issues with the room with us during your stay so we can try our best to make it right for you. Apart from the unit, we hope you made some great memories on the property and on the island of Maui. Mahalo.

8/10 - 좋아요

Douglas Leroy

답변 제공: Aston at Papakea 님, 2023년 4월 22일
Aloha Douglas! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

2/10 - 너무 별로예요

Yang

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stuffs in kitchen are missing/broken. Bathroom looks terrible.
답변 제공: Aston at Papakea 님, 2022년 12월 31일
Aloha Yang, we apologize for the inconvenience. We wished you reported your issues with the room with us during your stay. Apart from the unit, we hope you made some great memories on the property and on the island of Maui. Mahalo.

6/10 - 괜찮아요

yakov

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Cons:No beaches, no food on property, cleaning charges while no cleanings during our stay Pros: apartment owners are very thoughtful and kind
답변 제공: Aston at Papakea 님, 2022년 12월 5일
Aloha Yakov, so sorry to hear that you were not satisfied with our property and services. Papakea used to have sandy beaches but mother nature decided to take it away from us, which we cannot do anything about. Even though there are no restaurants on our property, but there are many options right across the street, down the road, food trucks nearby. The housekeeping fee is not for services during your stay. It is called Checkout Cleaning Fee, as to cleaning your unit for the next arrival after you checkout. Mahalo.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was beautiful, most of the staff very friendly, and the studio condo was beautiful and very clean! The bed in the room was very uncomfortable and another bigger blanket in the room would have been nice. Could certainly use a little updating in that regard.
2022년 10월에 7박 숙박함
답변 제공: LReis 님, 2022년 11월 1일
Aloha Michael, We are glad you enjoyed your stay with us and taking the time to share your review. We will take into consideration of the comments your provided for improvement. Mahalo

8/10 - 좋아요

Christy Michelle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ocean front views was spectacular. The room was nice, slightly outdated but that’s OK. The unexpected fees upon check in were not good.
2022년 10월에 8박 숙박함
답변 제공: LReis 님, 2022년 10월 26일
Aloha Christy Michelle, Thank you for taking the time to share your review. We are glad to know you enjoyed our location and beautiful view. We look forward to the opportunity to welcome you back.Mahalo

10/10 - 훌륭해요

Christine

좋아요: 청결 상태
A reasonably priced, lovely oceanfront condo. Quiet, family-friendly, lots of amenities and activities. For example, when we got there, they were having a free mai tai party at one of the pools! Highly recommend!
2022년 9월에 3박 숙박함
답변 제공: Aston at Papakea 님, 2022년 9월 14일
Aloha Christine, Thank you for sharing your review. We are glad to hear that you enjoyed your time with us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 4박 숙박함
답변 제공: Aston at Papakea 님, 2023년 1월 18일
Aloha Patricia, Thank you for taking your time to rate us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo.

8/10 - 좋아요

Ariel 님, Foster City

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been back to this property many times. We love it! It is very family friendly, has multiple pools, a putting green, and outside shuffle board court. Main issue is that units can vary. I suggest arriving early and checking the unit. Often we have had to request changes, which has never been a problem, but it based on availability.
2022년 4월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2022년 7월 16일
Aloha Casey Renee, Thank you for sharing your review and returning to stay at the Papakea multiple times. We are glad to hear that you enjoyed your time with us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo.

8/10 - 좋아요

Casey Renee

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This was our second visit to the Papakea. The pros are the room sizes, the grounds, in room washer/dryer, and the location. The cons are that there are no restaurants/bars on the property and no cleaning services included. We did have some issues in our room with bugs. They even ruined some of our food. But, we love the property and grounds
2022년 6월에 7박 숙박함
답변 제공: LReis 님, 2022년 7월 1일
Aloha Casey Renee, Thank you for sharing your review and returning to stay at the Papakea for the second time. Although we have no restaurant on property, our location is central to many eateries within walking distance. We wish we were made aware of the bug issue in your unit to assist you while you were here. We hope you enjoyed the rest of your time with us and we look forward to welcoming you again in the future.

6/10 - 괜찮아요

saundra

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
A208 unit is very disappointing.
2022년 6월에 5박 숙박함
답변 제공: Aston at Papakea 님, 2022년 6월 27일
Aloha Mrs. Saundra, We wish we were made aware of your dissatisfaction of A208 while you were here. We would have found an alternative accommodation for your stay to ensure your comfort. We greatly apologize for the inconvenience and hope you enjoyed the rest of your stay otherwise. Mahalo

6/10 - 괜찮아요

Kenneth

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Terrible communication through Expedia. I wanted a two-bedroom unit on one floor. What I got was with an unusable loft, thus wasted space. No way to see pics of the place beforehand, for which there is NO excuse! I rented a total of four units, and spent a lot of money for this disappointment.
2022년 6월에 7박 숙박함
답변 제공: LReis 님, 2022년 6월 23일
Aloha Mr. Kenneth, We wish we were made aware of your dissatisfaction while you were here. We would have found an alternative accommodation for your stay to ensure your comfort. We greatly apologize for the inconvenience and hope you enjoyed the rest of your stay otherwise. Mahalo

10/10 - 훌륭해요

Kelly P

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We loved everything about the property and the room, we do wish that the a/c unit wasn't so so loud. We would go again.
2022년 5월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2022년 6월 7일
Aloha Kelly, Thank you for taking the time to share your review. We apologize for the inconvenience with the AC. We hope you and your family enjoyed your stay and all that Maui has to offer. We hope to welcome you again. Mahalo

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 객실의 편안함
Papakea is great
A wonderful week of vacation at a great beach front property with friendly staff, nice condos, and great amenities.
2022년 4월에 8박 숙박함
답변 제공: LReis 님, 2022년 5월 2일
Aloha Stephanie, We are glad to hear that you enjoyed your time with us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo

10/10 - 훌륭해요

Susan

2022년 3월에 12박 숙박함
답변 제공: Aston at Papakea 님, 2023년 1월 18일
Aloha Susan, Thank you for taking your time to rate us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo

8/10 - 좋아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful spot! Walking distance to several nice beaches, without the crowded scene of the larger resorts to the south. Our unit had everything we needed, was quiet and comfortable, and the store and bus stop were right out front. Staff were all very friendly and helpful when needed.
2022년 3월에 7박 숙박함
답변 제공: Aston at Papakea 님, 2022년 3월 23일
Aloha Jeffrey, Thank you for taking the time to share your review. We hope you and your family enjoyed your stay and all that Maui has to offer. We hope to welcome you again. Mahalo

2/10 - 너무 별로예요

Alan H 님, Las Vegas

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Since each unit is individually owned, you never know what unit you will get. The first unit was in horrible condition. After 2 nights, they moved me into a different unit which was much nicer. Unfortunately, they do not show you pictures of the unit you will get. The photos are just generic stock photos.
2022년 1월에 4박 숙박함
답변 제공: LReis 님, 2022년 2월 22일
Aloha Alan, We apologize for the dissatisfaction you experienced in the first unit you checked into. You are correct, all units are individually owned and their personal preferences may differ from our guests. The photo's on our site are real units in our program, our business only offers pictures of each category view we sell and unfortunately do not advertise for each specific unit. Despite the inconvenience, we are glad to know the team found you another unit that best suited your comfort for the remainder of your stay. Again, we sincerely apologize for the start of your vacation and hope you were able to enjoy the rest of your time here on Maui. Mahalo