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SCP 힐로 호텔 여행 후기

3.5 out of 5
SCP 힐로 호텔
126 Banyan Way, Hilo, HI

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 636개 이용 후기 중 381개" "
평점 8 - 좋아요. 636개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 636개 이용 후기 중 53개" "
평점 4 - 별로예요. 636개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 636개 이용 후기 중 16개" "

9.2/10

청결 상태

9.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Mibeom

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 2월 9일
Aloha Mibeom, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VFront Desk Agent

8/10 - 좋아요

HEEJUNG

2023년 7월에 1박 숙박함
답변 제공: SCP Hilo Hote 님, 2023년 7월 26일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Ban

2023년 6월에 1박 숙박함
답변 제공: SCP Hilo Hotel 님, 2023년 7월 16일
Aloha Ban,Thank you for staying with us. We appreciate your feedback.Mahalo, Guest Services

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변에 공항이 있어서 밤 시간 이외에는 주기적으로 큰 소음이 있는 것과 시설이 조금 낡은 것을 제외하고 나머지의 것들은 상당히 만족했습니다.
2023년 1월에 3박 숙박함
답변 제공: Emily S, Front Desk 님, 2023년 1월 23일
Aloha! Thank you so much for your kind review! I hope we get to host you again soon!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
위치는 좋으나 시설이 너무 안좋았어요. 리셉션도 감각있고 서버도 친절했으나.. 미로같은 방에, 건물도 여러개인데다가 연결되어 있어서 한번 들어가면 나오지 못하고, 한번 나오면 들어가기 어려운 구조였어요.. ㅠㅠㅠ 룸컨디션도 너무 옛날 거였고요. ㅜㅜ 객실 리모델링이든 구조를 변경하긴 해야할 것 같아요. ㅠㅠ 주차장도 너무 멀고 엘베도 없어서 무거운 캐리어들고 왔다갔다 하기 힘들었어요.
2023년 1월에 2박 숙박함
답변 제공: Emily S, Front Desk 님, 2023년 1월 21일
Aloha! Thanks for your review, and for the constructive feedback. We appreciate it.

10/10 - 훌륭해요

Sounman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good overall
Overall, very good property. My first impression was not that great. The room was small and old. But after a 2-night stay, I think this property was one of the best hotels I ever stayed. You can snorkle just in front of the hotel, fantastic service, and great location. I highly recommend this property especially for family trip.
2022년 12월에 3박 숙박함
답변 제공: SCP Hilo 님, 2023년 1월 7일
Aloha Sounman,Thank you for staying with us and sticking it out! We appreciate that you enjoyed your stay and hope you come back and visit with us again.Mahalo! Priscilla

10/10 - 훌륭해요

HYUN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
힐로 숙소는 다 거기서 거기라 이정도면 매우 좋읗
2022년 6월에 4박 숙박함
답변 제공: SCP Hilo 님, 2022년 6월 12일
Aloha Hyun, Thank you for staying with us. We appreciate your feedback. Mahalo, Priscilla

10/10 - 훌륭해요

daeju

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
scp후비
저는 역치가 낮아서 그런지 청결 환경 다 괜찮았다고 생각합니다. 하지만 고급호텔과는 느낌이 조금 달라서 고급지거나 엄청 깨끗해보이진 않을 순 있어요. 하지만 저에겐 훌륭했습니다. 다만 흠이라면 앞에 호수가 하나.있는데 가족들끼리 캠핑을 자주오는 곳 같아요. 소음이 좀 있어서 예민하신분들은 잠을 설칠 수 있어요. 전 피곤해서 잘자긴 했네요
2022년 6월에 3박 숙박함
답변 제공: SCP Hilo 님, 2022년 6월 10일
Aloha Daeju, Thank you for your feedback. We are happy you enjoyed yourself and hope you will come back and visit with us again. Mahalo! Priscilla

10/10 - 훌륭해요

Colleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love love this property. It has a calm serene environment, lots of free activites and gear. Everyone we cam in contact with was genuinely friendly and very efficient. The only things i would change is no airplain fly overs and no traffic at night. I would definitely stay here again
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Dong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a beautiful hotel! I will use it again when I come visit Hilo in the future.
2024년 4월에 3박 숙박함
답변 제공: Kiana V 님, 2024년 5월 3일
Aloha Dong, Mahalo for leaving this review! We appreciate your feedback and look forward to hosting you again soon. A hui hou, until we meet again.

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent front desk, service, nice, clean and well appointed room, lovely grounds with huge Koi, pond and garden, and a very nice pool courtyard. There is a park along the water just across the street where it is nice to take a walk and families have picnics in the evening. The restaurant on the property has decent food and nice service. The motel offers many free extras and has a focus on kindness towards people and the environment.
2024년 4월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 5월 3일
Aloha Diana, First and foremost, mahalo for taking the time to share your feedback with us. We are grateful that you chose to stay with us at SCP Hilo and we love to hear about our guests’ experiences. Mahalo for staying with us, where Every Stay Does Good. Every time you choose to stay at an SCP Hotel, you are consciously helping to make the world around us a better place. We hope to host you again.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, reasonable price, great location!
2024년 4월에 1박 숙박함
답변 제공: Kiana v 님, 2024년 5월 3일
Aloha David, Mahalo for leaving this review! We are happy that you had a pleasant experience and hope to host you again! Thank you for staying with us at SCP Hilo.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Kiana V 님, 2024년 4월 29일
Aloha Lisa, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana V

10/10 - 훌륭해요

Shantell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The old Hilo Seaside Hotel on the corner of Kalanianaole Highway and Banyan Drive, across Reed's Bay prime location central to Hilo staples like Ken's and The Ponds Restaurants. The hotel itself consists of buildings with a central tropical courtyard or the swimming pool. Small gym, bikes to borrow, a mediation and common area. The room was clean and cozy. Much effort made in reducing carbon footprint by having the ability to open windows instead of only air conditioning.
2024년 4월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 4월 24일
Aloha Shantell, Mahalo nui for taking the time to leave this kind review! We are so happy to hear that you enjoyed your stay with us at SCP Hilo. We look forward to hosting you again soon. A hui hou, until we meet again.

10/10 - 훌륭해요

Tierra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is super sweet and helpful!!
2024년 4월에 7박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 4월 24일
Aloha Tierra,Thank you for staying with us. We appreciate the feedback and hope to see you again one day!Mahalo, Guest Services

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and serene hotel. Staff was so nice n easy restaurant on site. Laundry facility clean and new, love the easy online pay. Only complaint, please put coffee machines in rooms!
2024년 4월에 4박 숙박함
답변 제공: Kiana V 님, 2024년 4월 19일
Aloha Ryan, Mahalo for taking the time to share this feedback with us. We are happy to hear that you had a pleasant experience. We understand the inconvenience due to not having a coffee machine in the guest rooms. We are currently in the process of reviewing our in-room amenities and your feedback will be highly considered. Mahalo for staying with us at SCP Hilo, we hope to host you again soon.

10/10 - 훌륭해요

Monica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful boutique hotel surrounded by luscious plants and good location - easy drive to downtown farmer's market, waterfall, and coffee shops.
2024년 4월에 1박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 4월 19일
Thank you for staying with us. We appreciate the feedback.

8/10 - 좋아요

SHOICHI 님, Nagoya, moriyama

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 4월 19일
Thank you for staying with us. We appreciate the feedback.

10/10 - 훌륭해요

karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a welcoming boutique hotel with the open air feel of an old Hawaii resort. Lots of tropical gardens, wood featured walls and floors. Lovely pool and reception areas. Rooms are basic and not quiet but the open air features made it all worth it. Bed was sufficient. Very Clean. Beautiful bay views and coi pond to sit by. Easy walk to town and airport so close. Such attentive staff. I will totally stay here again.
2024년 4월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 4월 15일
Aloha Karen,Mahalo for taking the time to leave such a kind review. We are so happy to hear that you enjoyed our common areas and that you found our property to be clean and convenient. Mahalo for staying with us at SCP Hilo, hope to host you again soon. A hui hou Kiana VGuest Services

10/10 - 훌륭해요

karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 4월 15일
Aloha Karen, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Services

4/10 - 별로예요

Harley Clayton 님, burnaby

2024년 4월에 4박 숙박함
답변 제공: Kiana V 님, 2024년 4월 15일
Aloha Harley, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Servies

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 4월 14일
Thank you for staying with us. We appreciate the feedback.

10/10 - 훌륭해요

Nikhil

2024년 4월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 5월 3일
Aloha Nikhil, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again).

8/10 - 좋아요

Harriette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the ideas & practices & philosophy of SCP.
2024년 3월에 5박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 4월 10일
Aloha Harriet,Thank you for staying with us. We appreciate the feedback and hope to see you again soon.Mahalo! Guest Services

10/10 - 훌륭해요

Quan

2024년 3월에 1박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 4월 21일
Thank you for staying with us! We appreciate the feedback.

10/10 - 훌륭해요

Larry

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had such a homey feel. Coffee mugs and wine bottle glasses. And the staff was very friendly and helpful.
2024년 3월에 9박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 3월 29일
Aloha Larry,Thank you for staying with us and leaving your thoughts. We hope you find your way back to us again.Mahalo - Guest Services

8/10 - 좋아요

Malia 님, Honolulu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very enjoyable one night stay at SCP! Loved the coffee in the lobby and live music at night! Great location and walking distance from the bay and different restaurants!
2024년 3월에 1박 숙박함
답변 제공: SCP Hilo Hotel 님, 2024년 3월 29일
Thank you for staying with us. We appreciate the feedback and hope we are able to host you again.Mahalo - Guest Services

10/10 - 훌륭해요

evan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly local staff and thoughtfully decorated peaceful place to stay.
2024년 3월에 2박 숙박함
답변 제공: Erica 님, 2024년 3월 21일
Mahalo Evan, we hope to see you again in the near future.Take care

8/10 - 좋아요

Christine

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 3월 18일
Aloha Christine, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana V

10/10 - 훌륭해요

Hana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything!!
2024년 3월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 3월 18일
Aloha Hana, Mahalo for taking the time to leave this 5-star review! We are grateful you chose to stay with us at SCP Hilo and hope to have the pleasure of hosting you again soon. Mahalo nui!

8/10 - 좋아요

Christian

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby and grounds of the property are beautiful. The staff is super friendly. Although we didn’t use the bikes and the paddle boards, having them as an option for free is nice. The pool area is really neat as were the Koi ponds. We spent many hours out on our balcony watching the fish. I do have to agree with some other reviewers with the conditions of the rooms. It does look like they took an old hotel and just slapped some new paint on the rooms. The bathroom wasn’t updated and there was other peoples hair clung to the walls. I felt like the room and the hallways could be cleaner. Also don’t expect a large TV in the rooms. They are 32 inches at best. The beds are very comfortable and it was nice to be able to have the option of air conditioning. I did like that our stay helps the community but I thought the price was a little high once I seen the condition of the room.
2024년 3월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 3월 18일
Aloha Christian, First and foremost, mahalo for taking the time to share your experience. We appreciate and value your feedback. We understand if our rooms did not meet your comfort preferences. We are currently in the process of reviewing our rooms and in-room amenities and your feedback will be highly considered. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again.

8/10 - 좋아요

Don

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for the price
2024년 3월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 3월 18일
Aloha Don, Mahalo for leaving us this review! We hope that you enjoyed your stay, if there is anything we could have done to improve your experience, please let us know. We hope to host you again soon.

8/10 - 좋아요

deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff, beautiful gardens, attractive lobby, live music at night. Found the rooms were very basic and shower/tub far too small for my teenage son but unit was clean and convenient.
2024년 3월에 3박 숙박함
답변 제공: Kiana V 님, 2024년 3월 11일
Aloha Deborah, Mahalo for taking the time to share this review. We appreciate and value your feedback. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon. A hui hou, until we meet again.

10/10 - 훌륭해요

benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing!! A bit away from downtown Hilo, but easy drive (1.5 miles) Would def return
2024년 3월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Benjamin, Mahalo for taking the time to leave us this 5-star review! We are so happy to hear that you had a pleasant experience with us. Mahalo for choosing to stay with us SCP Hilo, we hope to host you again soon. A hui hou, until we meet again.

10/10 - 훌륭해요

Doreen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff Great pool / outdoor space So clean Laundromat was convenient Awesome evening entertainment Wonderful find in Hilo Keep up the great work SCP!
2024년 2월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Doreen,Mahalo for taking the time to leave this 5-star review. We are so happy to hear that you enjoyed our live local music and found our hotel to be comfortable! We hope to have the pleasure of hosting you again. A hui hou, until we meet again.

8/10 - 좋아요

Sarom 님, belmont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was as a lovely stay! The pool is beautiful, they have lots of common area space to take advantage of, staff is friendly and accommodating. We took a short walk and saw sea turtles right in the pond! If I had one complaint it would be how loud it is from your room (we were in an essential room, garden view), if someone is walking by or a neighbor opens/shuts their door it sounds like it’s your door and/or they are talking literally right outside. It startled me a few times, particularly when the house keeping cart comes by. Luckily I had headphones, but I believe they also have sound machines you can ask the front desk for given that some of the rooms come with them.
2024년 2월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Sarom, Mahalo for taking the time to share your feedback with us. We love hearing about our guests experiences and share them with our team. We are happy to hear that you had a lovely stay. We understand the inconvenience that you experienced due the noise during your stay. We will review your feedback to ensure a more peaceful environment for our guests. Mahalo for staying with us at SCP Hilo, we hope to host you again soon.

8/10 - 좋아요

Evony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was helpful and friendly. Hotel had a lot of wonderful activities available!
2024년 2월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Evony, Mahalo for taking the time to share your experience with us. We are so happy to hear that you found our front desk team to be friendly and helpful and that you enjoyed our hotel amenities! Mahalo for staying with us, we hope to host you again soon.

2/10 - 너무 별로예요

Shannon

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I COULD NOT SLEEP! This place is soooooo loud. I've stayed at so many places over many years and this is by far the loudest. You can hear everything. Everything, cars running, cars moving, doors opening and closing, neighbors coughing, neighbors walking, glasses setting down, toilets flushing, talking voices, crying voices, cleaning throats, yawning, tables and chairs moving. The next morning we still heard it all AND it was the hotel staff YELLING conversations with each other in a foreign language. FOR HOURS. My family is exhausted with awful head aches this morning.
2024년 2월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Shannon, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I have emailed you separately in hopes to make up for your experience. We apologize for the inconvenience due to the noise during your stay, we will review your feedback to ensure a more peaceful environment for our guests. Please email us back, our hope is to make amends.

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a very good stay, staff very friendly and helpful, easily accessible amenities (hot water and coffee at front desk 24/7, utensils, canned beverages, water bottle refill station), and clean room. Definitely would recommend if you need a convenient place to stay in the Hilo area (within walking distance to Ken's)!
2024년 2월에 4박 숙박함
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Nicholas, Mahalo for taking the time to leave this 5-star review! We are so happy to hear that you had a pleasant experience with us and look forward to hosting you again soon. Mahalo for choosing SCP Hilo. A hui hou, until we meet again.

6/10 - 괜찮아요

Melinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice koi pond. bed good. Did not realize there would be no TV.
2024년 2월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 2월 24일
Aloha Melinda, Mahalo for taking the time to share your feedback with us. We have contacted you separately to make up for your experience. We hope to hear from you soon, mahalo.

8/10 - 좋아요

Joe

2024년 2월에 1박 숙박함
답변 제공: Erica 님, 2024년 3월 21일
Mahalo Joe, we hope to see you again soon.Take care

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, beautiful vista and park across street. Very friendly staff
2024년 2월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 2월 24일
Aloha Angela, Mahalo for taking the time to leave us this kind review! We are grateful you chose to stay with us and are happy to hear that you enjoyed your experience. We hope to host you again soon.

4/10 - 별로예요

Lea

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I stayed in two different rooms. The more affordable one was dirty when I arrived (including fecal matter on the toilet seat, a weird looking dirty something next to the bed etc.). At that point I already had an issue with front desk staff making mistake charges on my card re: previous, directly booked nights and being incredibly difficult, ineffective and unfair about it. When I inquired with them they repeatedly said things like "let us explain to YOU agaiiiin" - when it was actually their mistake, plus a power outage that caused issues for other guests as well plus their bad communication around all of it that caused the issue. So when I got the new room (this time booked via Expedia to prevent any more weird charges), I wasn't in the mood to make a complaint with front desk staff again and just got disinfectant wipes from the gym and sorted it out myself. The place has a great concept and nice employees overall, they also gave me a discount for the whole confusion they caused. But the latter was *still* not resolved days after checking out and my bank had to be involved to sort it out and settled the account. Very frustrating and the cleanliness issue straight up disgusting. Good coffee shop diner as well as ocean nearby and nice pool though.
답변 제공: Kiana V 님, 2024년 3월 4일
Aloha Lea, First and foremost, we are grateful you took the time to write and submit a review about your recent stay at SCP Hotels. We certainly do not take feedback lightly and we share your experience with our team. At SCP we live by the values of Healthy, Kind and Green. Your interaction with one member of our team was very inconsistent with our values and standards of service, and this should not have happened. In response we have implemented a new training program to help ensure all SCP associates are well versed in the SCP value system and are consistently professional, courteous and helpful. It seems we missed our mark on maintaining our usual standards of cleanliness in your room. We've communicated your feedback to our housekeeping team to prevent such instances. We regret that you had a less-than-satisfying experience with us and we hope you will give us the opportunity to win your loyalty back.

10/10 - 훌륭해요

Kendra

연인과의 여행
좋아요: 편의 시설/서비스
Close to the water and the staff was very friendly!
2024년 2월에 3박 숙박함
답변 제공: Kiana V 님, 2024년 2월 24일
Aloha Kendra, Mahalo for leaving this review! We are happy to hear that you found our team to be friendly! Mahalo for staying with us, we hope to host you again soon.

8/10 - 좋아요

Justine C 님, MILILANI

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was welcoming. Food options nearby. Parking was a little tight and limited if you are out later.
2024년 2월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 2월 19일
Aloha Justine, Mahalo for taking the time to share this review. We are grateful that you chose to stay with us at SCP Hilo and hope to host you again soon. A hui hou, until we meet again.

10/10 - 훌륭해요

Lynn 님, Lynnwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very nice the staff there we so nice and helpful. It was clean. The restaurant next door had great food the staff was really nice too. I will absolutely stay here again.
2024년 2월에 4박 숙박함
답변 제공: Kiana V 님, 2024년 2월 16일
Aloha Lynn, Mahalo for taking the time to leave this review. We are so happy to hear that you found our team to be kind and helpful. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon.

8/10 - 좋아요

Stephen 님, DAVIS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NO microwave, or coffee maker in room. Noise level high because we were by the pool. Shower tub did not drain properly one time even backed up. Request for repair of broken light Was not fixed even though they said someone would come over. However they did fix the next day. Overall nice, helpful desk workers, liked the music several times a week.
2024년 2월에 7박 숙박함
답변 제공: Kiana V 님, 2024년 2월 16일
Aloha Stephen, First and foremost, mahalo for taking the time to write this review. We certainly do not take feedback lightly and share your experience with our team. We regret that you had a less-than-satisfying stay and hope to win your loyalty back. We are currently in the process of reviewing our in-room amenities and your feedback will be highly considered. We are grateful that you chose to stay with us. We hope to host you again soon.Mahalo.

10/10 - 훌륭해요

CYNTHIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room. Loved the ceiling fan in the room and the excellent lighting in the bathroom! Friendly staff.
2024년 2월에 2박 숙박함
답변 제공: Kiana V 님, 2024년 2월 13일
Aloha Cynthia,Mahalo for taking the time to leave this 5-star review! We are so happy to hear that you enjoyed your room and are grateful that you chose to stay with us. Mahalo for choosing SCP Hilo, we hope to host you again soon.

10/10 - 훌륭해요

Michael Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older buildings but fun place, feels like vintage Hawaii with some updated style. It has some activities that make your stay more memorable- live music, yoga, paddle boards, bikes, pool, nice common spaces. Also water, tea and coffee in the lobby.
2024년 1월에 10박 숙박함
답변 제공: Kiana V 님, 2024년 2월 9일
Aloha Michael,Mahalo for taking the time to leave us this review! We are so happy to hear that you enjoyed our guest amenities and hope to host you again soon. A hui hou, until we meet again.

10/10 - 훌륭해요

Lawrence 님, Fairbanks

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good.
2024년 2월에 1박 숙박함
답변 제공: Kiana V 님, 2024년 2월 9일
Aloha Lawrence, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VFront Desk Agent