โI will be coming back here when I'm in London. I am more than satisfied with the experience!
1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa.
2. The...
โEverything about this hotel is A+. The rooms are gorgeous, the property is immaculate, the food is delicious and the staff could not have been more helpful and friendly. I want to live there. Forever. โ
โLoved the location -near Baker street. And the hotel felt more like somebody's home:small and tidy. Staff was really friendly. But never expected the courtyard room on the first floor was actually a floor down from the lobby which left me with a photo of trees plastered on wall instead of a window. I was not informed of that from the website and That was a big minus.โ
โThe service was exceptional. On the second morning I was woken by the sounds of construction taking place in the room above mine. It went on for hours. When I informed the staff at reception, with my permission they moved my things to a suite while I was out. I was traveling alone so the suite wasn't essential, but I appreciated the gesture. All of the staff was very kind and welcoming. A steak ordered from room service at 2 AM exceeded expectations. A great experience overall. โ
