이그제큐티브 스위트, 킹사이즈침대 1개 | 1 개의 침실, 오리/거위털 이불, 미니바, 객실 내 금고

샹그릴라 허페이 여행 후기

5 out of 5
샹그릴라 허페이
No. 256 Suixi Road, Luyang District, Hefei, Anhui

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 27개 이용 후기 중 13개" "
평점 8 - 좋아요. 27개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 27개 이용 후기 중 1개" "
평점 4 - 별로예요. 27개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 27개 이용 후기 중 0개" "

9.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
프런트 직원의 업무 미숙
프런트 직원이 너무 미숙해서 많은 시간을 낭비했습니다. 조식부페도 중국기업체 연수가 있어서 그런지 음식이 부족했고 테이블 정리도 늦어져 청결하지 못했다.
답변 제공: General Manager 님, 2016년 12월 6일
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We sincerely apologize for the unsatisfactory experience encountered during your stay. Rest assured that these issues have been addressed with the Manager concerned for immediate attention to prevent similar recurrence. In addition,your constructive criticism will be utilized as a training topic for our staff to focus and improve on the overall service efficiency.Thank you for sharing this with us as it is only through valuable feedback that we are able to continue to improve on our services and facilities.We look forward to welcoming you back to our hotel again. Thank you!

8/10 - 좋아요

조태성 님, 서울

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
굿~~~^^
차가 많이 막힙니다..
답변 제공: General Manager 님, 2016년 12월 6일
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 - 좋아요

huan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

4/10 - 별로예요

Nawaf

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good. As comfort as always.
2019년 12월에 1박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2020년 3월 17일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태
不会再住了
住过最糟糕的同级酒店了,不是说它的设施,设施等硬件条件还是很好的,而是合肥这家的管理和服务,太不够专业化了。入住手续办的特别慢,订了两间,有一间找半天找不到订单;然后房间所在整个楼层的走廊上无论早上晚上,充满着无法散发开的烟味,每次出门都是折磨,难道酒店不会告诉客人不要在走道上抽烟吗?或者把其他客人安排在别的无烟的楼层?下次不会入住这里了。
2019년 12월에 1박 숙박함
답변 제공: 合肥香格里拉大酒店 님, 2020년 3월 17일
尊敬的宾客您好,非常感谢您入住合肥香格里拉大酒店,并且与我们分享入住体验。为您带来的不便,我们深感抱歉。对于您所提到的状况,我们已反馈给相关部门,酒店管理层非常重视。再次向您的惠顾与建议致谢!

8/10 - 좋아요

Alex

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 4박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2020년 3월 17일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태
2019년 11월에 2박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2020년 3월 17일
Dear guest, thank you for taking the time to share your valuable feedback with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

Yuk Fung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and good service
2019년 9월에 2박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2019년 10월 28일
Dear Yuk, Greetings from Shangri-La Hotel, Hefei! Thank you for taking time to provide us the feedback on your recent experiences with our hotel. We look forward to welcoming you back to Shangri-La Hotel, Hefei in the not-too-distant future. We’ll be more than willing to serve you again. Thank you and best regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Shangri-La Hefei 님, 2019년 4월 1일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

6/10 - 괜찮아요

YEONG BIAN

좋아요: 청결 상태, 직원 및 서비스
2019년 3월에 1박 숙박함
답변 제공: Shangri-La Hefei 님, 2019년 3월 25일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good housekeeping and friendly staff. Good breakfast spread. No USB connection points for charging mobile devices. No wires provided for charging devices. Need to be more modern and keep up with times.
2019년 3월에 2박 숙박함
답변 제공: Shangri-La Hefei 님, 2019년 3월 18일
Dear guest, thank you for taking the time to share your valuable feedback with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

KE-JIUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Shangri-La Hefei 님, 2019년 3월 13일
Dear KE-JIUN, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
酒店很好,但我支付了税金却开不了增值税发票,是expedia的问题吗?宾馆讲他们还没有收到钱。 请问我该如何才能拿到可去单位报销的增值税发票?
2019년 1월에 1박 숙박함
답변 제공: 合肥香格里拉大酒店 님, 2019년 2월 14일
尊敬的宾客您好,非常感谢您入住合肥香格里拉大酒店,并且与我们分享入住体验。为您带来的不便,我们深感抱歉。请您在方便的时候与酒店联系,我们的同事会帮您解决您的问题。我们再次期待为您奉上愉悦的入住体验。再次向您的惠顾与建议致谢!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotellet er pænt og nyt (2019). Der er mange der taler engelsk, og de vil gerne hjælpe. Det er let at få en taxa.
2019년 1월에 4박 숙박함
답변 제공: Shangri0La Hotel, Hefei 님, 2019년 2월 14일
Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Cafe Wan and guestroom made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

Xiuyan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
It’s truly five stars hotel. I have returned to this hotel several times and will certainly continue coming back.
2018년 11월에 2박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2019년 2월 14일
Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien.
Le rapport qualité prix est, comme souvent en Chine, excellent. Les chambres sont grandes et très bien équipées, le service est impeccable, rien à dire.
2018년 10월에 1박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2019년 2월 14일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 - 좋아요

실제 이용하신 고객

2018년 9월에 1박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2019년 2월 14일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

CHUA SONG

It was very pleasant and enjoyable with the hallmark that comes with a first class hotel
2018년 7월에 2박 숙박함
답변 제공: Shangri-La Hotel, Hefei 님, 2019년 2월 14일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

Lai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Shangri-La Hotel, Hefei. 님, 2019년 2월 14일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

Kent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Super hotel som varmt kan anbefales,service og venlighed i top
답변 제공: Shangri-La Hotel, Hefei 님, 2019년 2월 14일
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

Ching Wei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
質感很好的酒店
客房的布局與隔音都很好。 前台與清潔服務人員禮貌周到
답변 제공: 合肥香格里拉大酒店 님, 2019년 2월 14일
尊敬的客人, 感谢您对我们的支持与肯定,此次入住,能够让您感到满意,我们深感荣幸。 温暖亲切的待客之道一向是香格里拉所推崇和为之努力的目标,我们会更加用心的向每一位客人提供舒适温馨的入住环境,同时,我们真诚期待您的再次光临。 祝愿您身体健康,开心快乐每一天。

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Really good experience stay here except waiting 1:30hours for check in.
답변 제공: General Manager 님, 2016년 12월 6일
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services and arrange more training to our front desk staffs to improve our service. We look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 6일
尊敬的客人, 感谢您对我们的支持与肯定,此次入住,能够让您感到满意,我们深感荣幸。 温暖亲切的待客之道一向是香格里拉所推崇和为之努力的目标,我们会更加用心的向每一位客人提供舒适温馨的入住环境,同时,我们真诚期待您的再次光临。 祝愿您身体健康,开心快乐每一天。

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 6일
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
very Good
답변 제공: General Manager 님, 2016년 12월 6일
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 - 좋아요

Jerome 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy Stay
Stay was quite good, but it doesn't have the exact feel of a usual Shangri-La (Hefei is not a main city in China). Limited mini bar options, most on the card were not actually present in the room. Bed was a bit hard for today's standards. But for this sort of city, it was great to find a Shangri-La & the hotel was new & modern. Will stay there again next time I visit the city.
답변 제공: General Manager 님, 2016년 12월 6일
Dear Jerome, Thank you for taking the time to share your valuable feedback with us.We sincerely apologize for the unsatisfactory experience encountered during your stay. Rest assured that these issues have been addressed with the Manager concerned for immediate attention to prevent similar recurrence. In addition,your constructive criticism will be utilized as a training topic for our staff to focus and improve on the overall service efficiency.Thank you for sharing this with us as it is only through valuable feedback that we are able to continue to improve on our services and facilities.We look forward to welcoming you back to our hotel again. Thank you!