조감도

유니코이 스테이트 파크 & 로지 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 799개 이용 후기 중 330개" "
평점 8 - 좋아요. 799개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 799개 이용 후기 중 113개" "
평점 4 - 별로예요. 799개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 799개 이용 후기 중 45개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Candace

The headboard was not connected to the bed or wall, just sandwiched in between. The breakfast buffet was good. The evening dinner in the Tavern was ok, not great by any means with one bartender waiting on tables.
2024년 5월에 2박 숙박함
답변 제공: Susan Baxter (Front Desk Manager) 님, 2024년 5월 20일
Your feedback is important to us, and we will carefully consider your concerns in our upcoming meetings. We're delighted that you enjoyed our amenities, and we're committed to making your future visits even more enjoyable. Thank you for choosing Unicoi State Park & Lodge for your stay.

10/10 - 훌륭해요

Melany

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 5월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 5월 12일
Gracias por visitar nuestro parque y albergue. Nos alegra mucho saber que disfrutó de su estancia con nosotros. ¡Esperamos que nos visite nuevamente en un futuro próximo!

10/10 - 훌륭해요

Daniela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar muy lindo y tranquilo, y es como para conectarse con la naturaleza
2024년 4월에 1박 숙박함
답변 제공: Tony T. 님, 2024년 4월 29일
Hello,WE are delighted that you have enjoyed your stay with us as well our nature. We look forward to see you soon in nthe near future.

10/10 - 훌륭해요

Gretchen

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Property is clean but rundown on the outside, rooms were fine on the inside. Convenient location for visiting the town of Helen.
2024년 4월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 4월 24일
Thank you for visiting our park and lodge. We hope that you enjoyed your stay with us, and we appreciate your valued feedback.

10/10 - 훌륭해요

Fernando

.
2024년 4월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 4월 24일
Thank you for visiting our park and lodge. We are glad that you enjoyed your stay with us, and we hope you will consider a return visit!

10/10 - 훌륭해요

MOHAMMAD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 4월 17일
Thank you for visiting our park and lodge. We are delighted to hear that you enjoyed your stay with us. We hope you will visit us again!

8/10 - 좋아요

Virginia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a beautiful, quiet area.
2024년 4월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 4월 17일
Thank you for visiting our park and lodge. We hope that you enjoyed your stay with us and will consider a return visit!

10/10 - 훌륭해요

Colleen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great except better coffee on sight
2024년 4월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 4월 17일
Thank you for visiting our park and lodge. We are so glad to hear that you enjoyed your stay with us. We hope you will visit us again in the near future!

4/10 - 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 3월 26일
Thank you for visiting our park and lodge. It sounds like you may not have had a great stay. We would welcome any feedback you might have on the specific items that we did not deliver a great experience for you. It would help us improve our service, and we can address this with our management team. Thank you.

6/10 - 괜찮아요

Amanda

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I brought my daughter here for a fun trip- beautiful location! However, the first night it rained, and our ceiling was leaking water onto one of the beds. I tried calling the front office but no one answered. When I went to the front desk in the morning, he was not surprised and said he hears it all the time. So, I asked for another blanket to be brought since the one for that bed had water stains. When we got back to the room later that evening, there was a thin blanket left and the stained one was still on the bed. I tried calling the front again, but eventually just gave up. Also, do not pay the $17 per person for breakfast. The food is decent at best and the setup was sorely lacking. Dirty coffee mugs, plates no where near the food, and the man didn’t know if the coffee was regular or decaf but gave it his best guess. I really wanted to like it here, but it was just alright.
답변 제공: Front Desk Staff 님, 2024년 3월 25일
I'm truly sorry to hear about your experience and I want to assure you that I will look into this matter for you. We take great pride in creating wonderful memories for our guests, and it's truly disheartening to hear that you weren't satisfied. Please know that we are committed to making things right and hope to rectify this during your next stay. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Cecilia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 3월 24일
Thank you for visiting our park and lodge. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon on a return visit!

8/10 - 좋아요

Donna

연인과의 여행
The lodge is amazing. The scenery was beautiful. The employees were very friendly. Breakfast was overpriced and not that good. When we got to our room the heat had not been turned on and it was freezing. The bathroom has no heat and was absolutely freezing the second that you turned off the shower. Not enough towels.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Donna, We're delighted to hear that you found the lodge amazing and the scenery beautiful, and that our employees made a positive impression with their friendliness. We regret that the breakfast did not meet your expectations in terms of value and taste. Your comfort is our priority, and we're concerned to learn that the heating in your room was not activated prior to your arrival, and the bathroom's temperature was uncomfortably cold. We're working to ensure our heating protocols are consistently checked. Additionally, we acknowledge the inconvenience you experienced due to an insufficient supply of towels. We're taking steps to make sure that our rooms are fully stocked with the necessary amenities for our guests' comfort and convenience. We appreciate your bringing these matters to our attention, allowing us the opportunity to rectify these issues and improve our services. Rest assured, we are dedicated to ensuring that all of our guests have a comfortable and enjoyable stay. We hope to welcome you back in the future for a more seamless and cozy experience. Regards,Bill Mish

6/10 - 괜찮아요

phyllis l.

가족 여행
The rooms were fine- one of the beds the mattress slopes and needs replaced. We went to the dining room for breakfast at 9am. Buffet was only option- $16 per person. It needed replenished and the food was cold. The coffee wasn't very good either. My brother said he got better food in the mess hall in Iraq! Very disappointing. The area is beautiful and we enjoyed our stay for the most part- just the dining room. We ate the rest of our meals in Helen and Cleveland.
2024년 2월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 3월 4일
Thank you for visiting our park and lodge and for providing us with your valued feedback. We are sorry to hear about your experience in our restaurant. I do know that we are currently making upgrades to our restaurant and food and beverage operation here, but that is no excuse for a less than great experience. Rest assured we will discuss your feedback during our management meetings, and we appreciate you letting us know about this.

10/10 - 훌륭해요

James 님, Umatilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear James, Umatilla, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super clean and nice updated lodge. Everyone at the property was super nice!
2024년 1월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 1월 29일
Thank you so much for visiting our park and lodge. We are so glad to hear that you enjoyed your stay with us! We hope that you will consider another visit in the near future.

10/10 - 훌륭해요

Robert

2024년 1월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 3월 4일
Thank you for visiting our park and lodge. We are delighted to hear that you enjoyed your stay with us. We hope you will visit us again soon!

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Pam, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

6/10 - 괜찮아요

Matthew

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Matthew, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Regards,Bill Mish

10/10 - 훌륭해요

Lewis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Lewis, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

10/10 - 훌륭해요

Twila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great view, updated room with all the comforts. Microwave in common area with wonderful seating indoor and outdoors also thru out the Lodge and all the buildings. Top notch breakfast included with eggs bacon sausage biscuits gravy melons fruits and all the breads all with great views and enormous seating areas. There is a small walk from parking to the 4 lodges but all are accessible with out steps.
2023년 12월에 3박 숙박함
답변 제공: Unicoi State Park and Lodge Staff 님, 2024년 1월 5일
Thank you so much for your feedback, we appreciate you choosing to stay with us. So glad to hear you enjoyed your stays and all the amenities we had to offer and would to see you return.

10/10 - 훌륭해요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the location very beautiful. Stafford's very friendly and nowadable about time
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Robyn, We're delighted to hear that the location of our establishment met your expectations and that you appreciated the friendliness and cleanliness during your experience with us. Maintaining a clean environment and providing a welcoming atmosphere are priorities for us, so it's incredibly rewarding to receive your positive feedback. We hope to have the pleasure of welcoming you back soon for another enjoyable visit. If there's ever anything we can do to make your next stay even better, please don't hesitate to let us know. Your satisfaction is our top priority! Regards,Bill Mish

10/10 - 훌륭해요

Robyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the location and it was very friendly and clean
2023년 12월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 1월 1일
Thank you so much for visiting our park and lodge. We are so glad to hear that you enjoyed your stay with us. We hope that you will consider a return visit!

10/10 - 훌륭해요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 1월 1일
Thanks so much for visiting our park and lodge. We are so happy to hear that you enjoyed your stay with us. We hope to see you again!

10/10 - 훌륭해요

María del Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: DRMChris 님, 2024년 1월 1일
Thank you for visiting our park and lodge and for providing us with your valued feedback on Hotels.com. We are so glad to hear that you enjoyed your stay. We hope you will visit us again!

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with our stay!!
We really enjoyed our stay here, it was clean and staff was very friendly. The down side for me was I couldn't have my dogs with me but I understand that is just their policy. Next time we are staying in the pet friendly cabins they have and hopefully have the same great experience.
2023년 12월에 3박 숙박함
답변 제공: DRMChris 님, 2024년 1월 1일
Thank you for visiting our park and lodge and for your valued feedback. We are so glad to hear that you enjoyed your stay with us. I'm sorry that you were not able to travel with your pets. We do allow pets in our cabins (additional fee applies). We also do have a few pet friendly lodge rooms, but it is possible that those were already sold out during your stay with us this past time. We hope you will visit us again, and when you do, please call us, and we can arrange for accommodations for you that will also allow for accommodating your pets.

8/10 - 좋아요

Brantley

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 12월 26일
Thank you for visiting our park and lodge. We hope that you enjoyed your stay with us and will consider a return visit in the near future!

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 12월 26일
Thank you so much for visiting our park and lodge. We hope that you enjoyed your stay with us and will consider a return visit!

10/10 - 훌륭해요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view from the room. Super clean. Has a restaurant at the lodge and Helen close by. Very convenient. Excellent service
2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 12월 26일
Thank you for visiting our park and lodge. We are delighted to hear that you enjoyed your stay with us. We hope to see you again in the near future!

10/10 - 훌륭해요

Robin M

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Robin M, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

10/10 - 훌륭해요

Keith 님, Winter Park

2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 1월 9일
Thank you for visiting our park and lodge. We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Ana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I went for three days and had a wonderful time. Very close to Helen. We went on 2 hikes and saw Ana Ruby falls which is also close. The hotel is very clean and everyone is very friendly. There is water and fruits in the lobby. Breakfast is not included but the prices at the restaurant are reasonable and it was delicious. I would recommend.
2023년 12월에 3박 숙박함
답변 제공: DRMChris 님, 2023년 12월 26일
Thank you for visiting our park and lodge. We are so glad to hear that you had a great stay with us. We hope you will consider a return visit!

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Dear Pam, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

4/10 - 별로예요

William

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 4박 숙박함
답변 제공: Unicoi State Park and Lodge Staff 님, 2023년 12월 8일
I'm so sorry you are not enjoying your stay and would like to know a little more about what happened. Thank you for feedback.

2/10 - 너무 별로예요

SHANNON 님, Vancleave

2023년 11월에 3박 숙박함
답변 제공: DRMChris 님, 2023년 12월 26일
Thank you for visiting our park and lodge. We are sorry to hear that you did not have a great experience with us during your stay. We would welcome any additional feedback that you might have on any specific items that lead to your rating of us. It would help us to address these items and improve.

10/10 - 훌륭해요

Cristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like how clean and convenient the room is. Staff are also very nice.
2023년 11월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 11월 27일
Thanks so much for visiting our park and lodge. We are so happy to hear that you enjoyed your stay with us. We hope you will visit us again in the near future!

10/10 - 훌륭해요

Johnna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here many times. I like that it is quiet and peaceful and close to town.
2023년 11월에 1박 숙박함
답변 제공: Unicoi State Park and Lodge Staff 님, 2023년 11월 29일
Thank you so much for choosing to stay with us again. We love having return guest come back. We appreciate you and your feedback.

2/10 - 너무 별로예요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Unicoi State Park and Lodge Staff 님, 2023년 11월 24일
We are so sorry for the inconvenience of your stay due to unforeseen circumstances.

8/10 - 좋아요

Beth

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Beth, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

10/10 - 훌륭해요

Jeffrey

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Jeffrey, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Carlos, Thank you for taking the time to rate our property. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nice and property was quiet.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Paul, Thank you for your feedback regarding the rooms and the tranquility of our property. We appreciate your recognition of the effort we put into maintaining a comfortable and peaceful atmosphere for our guests. If you have any specific suggestions or concerns, please let us know so we can address them promptly. We value your feedback and look forward to serving you again in the future. Regards,Bill Mish

2/10 - 너무 별로예요

Allison

2023년 10월에 2박 숙박함
답변 제공: Unicoi State Park and Lodge Staff 님, 2023년 11월 24일
We apologize for any inconvenience that may have occurred during your stay.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and peaceful. Property is showing its age but still very comfortable and well located.
2023년 9월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 11월 8일
Thank you for visiting our park and lodge. We are glad that you enjoyed your stay. We hope that you will consider a return visit in the near future!

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is exceptionally clean and decorated nicely. Most of the staff is polite. Lots of walking trails. I hated that the dinning room was not open. We had to eat in the TAVERN, the food was just ok and they were out of a lot of things. There's not a lot of options for food in the area, outside of Helen and Helen wasn't conveinient...traffic. Also, I wanted coffee and there wasn't any complimentary in the lobby, just the 4 cup maker in the room. That is not enough. The firepit is nice, just couldn't get to it because of other guest. They have nice swings in various places, but all the good outside views are blocked with buildings. They need more balconies and swings with views.
답변 제공: DRMChris 님, 2023년 11월 8일
Thank you for visiting our park and lodge and for providing us with your valued feedback. I will make sure that the general manager is aware of the items that you listed in your review so we can try to address these items.

4/10 - 별로예요

Brenda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property was nice and staff was nice and friendly. Food service was terrible. The restaurant was closed but not the website marketed it as open. Food service was Slooooooow! Once the food came it was good but it took about 45 minutes to get served in their tavern for dinner. The breakfast the next morning was a joke. There was no coffee no bacon no eggs on the buffet. It took 30minutes to get served coffee and just as long to get any food.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Brenda, Thank you so much for taking the time to share your experience at our property. We appreciate your positive remarks about our property and our staff; our team strives to provide a friendly and welcoming environment for all our guests. We're glad to hear that we were successful in doing so during your visit. However, we're genuinely sorry to hear about your experience with our food service. We pride ourselves on providing top-quality service to our guests, and it's clear from your feedback that we fell short in this area. We've taken note of this and will be sure to update our website accordingly to prevent any future confusions. Regards,Bill Mish

10/10 - 훌륭해요

Debra

2023년 10월에 1박 숙박함
답변 제공: Unicoi State Park and Lodge Staff 님, 2023년 11월 24일
Thank you for your feedback.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Kenneth, Thank you for taking the time to rate our park. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Bill Mish

10/10 - 훌륭해요

olga

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place with beautiful views
The location is perfect if you enjoy the nature. It looks great around fall/winter season. There is a fire pit outside the building which is perfect for hanging out and staying warm. The rooms are clean and well maintained. Each building has a lounge area on the first floor and it is very welcoming. I highly recommend this place for anyone, whether you want to bring your family or just a small get away for the weekend with your loved one.
2023년 10월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 10월 21일
Thanks so much for visiting our park and lodge and for your feedback. We are so glad that you enjoyed your stay with us. We hope you will consider a return visit in the near future!

8/10 - 좋아요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Four out of five stars.
Check-in was good. I didn’t realize my room was on the 2nd floor, so I asked if they had an elevator because my disabled mother couldn’t do stairs. They only have an elevator in the main building. So the hostess looked to see if there were any ground floor rooms available and there were. She changed it for me no problem. The room was in good condition, we did have to ask for additional coffee and toilet paper for the room. We enjoyed the breakfast buffet two times. The food was good and stocked. We wish they had more tea options, but that’s just nitpicking on our end. Service was super friendly and helpful. The shuttle to Helen didn’t start running until 1pm due to under staffing, so we just took our car. Had to pay for parking. When we returned, our keys didn’t work. Found out they only set us for one day but adding the night was quick and painless. We noticed our room was not serviced overnight so we had to ask for additional towels. Check-out was super easy. Everyone was very friendly and willing to help. Overall it was four out of five stars.
2023년 10월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 10월 19일
Thank you for visiting our park and lodge and for your valued feedback. It sounds like you enjoyed your stay overall but had a few issues that we sincerely apologize for. We hope that you enjoyed your stay enough to make a return visit. We would love to see you again!

10/10 - 훌륭해요

DOMINICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 10월 17일
Thank you for visiting our park and lodge and for your valued feedback. We are so happy to hear that you enjoyed your stay with us. We hope that you will consider a return visit in the near future!