Dear Chad,Thank you for the 5 star rating. We are happy to hear you had wonderful stay and found your room to be clean and updated. I'm happy to hear our amazing staff took great care of you and were very helpful. We hope to see you again when your travels bring you back to Helena! Sincerely,Karlee Fleming Director of Sales DoubleTree by Hilton Helena Downtown

Dear Jami,Thank you for taking the time to complete our survey. We are happy to hear you had a great stay outside of our pool and hot tub being down due to resurfacing and painting. Hopefully you will give us another chance to Make it Right for you!Sincerely,Karlee FlemingDirector of SalesDoubleTree by Hilton Helena Downtown

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We have spoken with the agent that checked you in and explained the importance of how to treat our guests. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

Thank you for the 5 star review. We are very happy you enjoyed your stay here at our hotel. We hope to see you again in the not to distant future,

Thank you for taking a moment to share your experience. I am glad to hear enjoyed our location for being able to check out everything our downtown has to offer from shops, restaurants and breweries. We are also happy to hear you found your room to be very clean and comfortable. We look forward to having you visit us again.Sincerely,KarleeDirector of SalesDoubleTree by Hilton Helena Downtown

Dear Anonymous,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and our location. We hope to see you again soon.Sincerely,Karlee FlemingDirector of Sales

Dear C. Grae, Thank you for taking the time to complete our survey, I am happy to hear you enjoyed your stay with us and that our friendly staff made you feel welcomed at our property. I am also glad to hear you were pleased with the cleanliness and comfort of your guest room. We hope to see you again soon. Sincerely, Karlee Fleming Director of Sales DoubleTree by Hilton Helena Downtown

Dear Sherry, Thank you for taking the time to review our property. I am happy to hear you found our hotel to be perfect and the location superb. I have brought your issue about the cold food to our chef's attention. We do look forward to seeing you again soon. Sincerely, Karlee Fleming

Thank you for taking the time to complete our survey, I am glad to hear you enjoyed your stay with us and felt welcomed by our friendly staff. I am pleased to hear you found our property to be in a perfect location. Thank you for staying with us in Downtown Helena, MT we hope to see you again soon!