Could not check in at the time stated. Very inexperienced staff, Room was dark and dingy. Unsafe very dimly lit narrow stairs leading to room, loose door handle on inside of bedroom door. Bed room toilet very difficult to flush. Bed very uncomfortable. Food over cooked and dry. Bar prices extortionate. Returns to hotel at 11.30 pm to find it all locked up, Our Key did not fit the entrance door. After spending 3 hours trying to gain entry by ringing hotel line, no answer, banging on doors trying to wake someone eventually found a tiny side door that was hidden away behind a gate was open . Eventually got to Our room at 2.30am. Not impressed at all! Looking for a refund!
Upon arrival at the hotel, we had been allocated a room called Pistachio. This room is roadside and above the kitchen, so thereโs traffic noise and noise from the kitchen which starts very early. The floor in the room is very uneven and all the furniture is on a very significant slant. The next morning we asked at reception and luckily we were able to move rooms and were allocated room Spearmint. This room was lovely, overlooked the car park and the beer garden area. Thereโs no air con but a pedestal fan is provided. Room was clean and the staff are very friendly and helpful. The bar and restaurant are both excellent, the food quality is superb. I would recommend this hotel and would stay there again but definitely not in room Pistachio.
Large attractive room with comfortable bed, well appointed but being an older building could do with some maintenance. We slept well and enjoyed dinner and breakfast. Staff are friendly, some are very laid back. Parking was easy. Internet worked well. We would stay again.
Great property, good food, good beers, great staff. Place was very sympathetically renovated a few years ago, but now needs a bit of attention. Not much, but some very cracked and peeling paint, delaminating plywood under the gutters etc etc. Would make all the difference if those sort of odd jobs were taken care of.
The welcome was very friendly as was the Service. The room was sizeable with plenty of space and some nice unique decor. There were a couple of areas that need a little maintenance and just a dab of paint to tidy up here and there.
Location was ideal for us although it is located next to a fairly busy road if road traffic is something that annoys you. Overall, for us, it was a pleasant stay for what we were looking for.
There was a very cosy feel to the hotel and the room. Breakfast was great, with lots of variety and staff were friendly and helpful. We had dinner in the pub on the first night and the meals were delicious.
The room was fairly comfortable but it could do with some updating/replacing of items. The mattress was past it's best (resulting in an uncomfortable sleep on the first night) and the taps were loose, with drainage not working great.
However we'd certainly return again.
The room was extremely spacious and had some character to it spoiled a little with painted beams but thats ultra critical. The water ran out so we couldnt have a hot shower one evening, even tho there didnt seem to be lots of guests. But we thought overall it was good value, the staff in the restaurant and bar were very good and the breakfasts and evening meal we had were excellent.
A pleasant stay in an ideal location for work. My room was comfortable and nicely presented with the amenities needed for an overnight stay. I had a bath which was lovely, but perhaps not suitable for those preferring a shower. Food was very good quality, and the service was good. staff were friendly.
The pub itself is very good. Food and service excellent. Our room was very tired and inneedof updating. The worse thing was the bed, which had a coil sprung mattress which was one of the most uncomfortable we have ever slept on. We were offered a room change for the second night, but it was Christmas day and we had to travel into Henley for the day so couldnโt wait long enough for a room to be ready for us. In addition, we had originally been told we would have a ground floor room - ideal as we were bringing our dachshund, who cannot walk down a long flight of stairs. We were put in an upstairs room with an external fight if metal stairs. The non slip surface was in a poor state of repair snd the stairs were slippery. Not ideal in any scenario, but very hazardous carrying an 12kg dog!
We were given the Muscat room 18 in the annex upstairs. Luckily for us the weather was dry ish as the steps would have been quite slippy as the antislip treads had worn away. That needs attention soon. The light at the top of the stairs was out so at night it was dark. That needs attention. The room itself was a bit tired but ok. The bed mattress could do with replacing as it was soft and squeaky.
Good points
All the staff we encountered were excellent
The food we had, dinner first night breakfast next 2 nights was excellent. Overall fair value for what we paid. Not sure if there were rooms renovated.