숙박 시설 정면
예약 가능 여부 확인

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
3200 S Hermitage Road, Hermitage, PA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 442개 이용 후기 중 95개" "
평점 8 - 좋아요. 442개 이용 후기 중 148개" "
평점 6 - 괜찮아요. 442개 이용 후기 중 103개" "
평점 4 - 별로예요. 442개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 442개 이용 후기 중 36개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 4월 4일
Thank you so much for such wonderful feedback!

8/10 - 좋아요

Rosemary

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 4월 4일
We value your feedback! Hope to see you again soon!

6/10 - 괜찮아요

JANET

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Deficient breakfast and poor utensils
2024년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 3월 5일
Please let us know how we can improve our breakfast to your standards. I am disheartened to hear this ruined your whole stay. Please email us with suggestions.

8/10 - 좋아요

Diana

2024년 2월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 4월 4일
We value your feedback and hope to see you again soon!

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lady at front desk was very nice. Decent breakfast with waffles, muffins, eggs, sausage, juice, etc. Older hotel but was clean.
2024년 2월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 3월 5일
I am pleased you enjoyed your stay! Beyond excited to hear you also enjoy breakfast & my staff made an impression on you! We look forward to seeing you the next time you are in Hermitage PA!

8/10 - 좋아요

Sydney

2024년 1월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 4월 4일
We value your feedback and hope to see you again soon!

8/10 - 좋아요

Syed

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 3월 5일
Thank you for your feedback!

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was having some remodeling and some hallways had stacks of materials. They were not in the way but you knew things were changing. What did surprise me was how quiet everything was. Limited cable tv.
2024년 1월에 1박 숙박함
답변 제공: Morgan Scott 님, 2024년 3월 5일
We are remodeling! I love hearing our materials weren't in the way and everything was quiet for you!

10/10 - 훌륭해요

Sheralee 님, Longmeaoow

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Dionnie

2023년 12월에 2박 숙박함

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

marlow

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great star for the price!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Faye L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
It was clean and well maintained as far as maintenance. Majority was very friendly.
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Edwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 12월 11일
We greatly appreciate your positive feedback!

2/10 - 너무 별로예요

Kimberley 님, Hershey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the weirdest stay I’ve ever had. Where as the room I was staying at wasn’t fabulous, and there was no heat in the hallways, the sheets were clean. The shower ceiling was falling down into the shower. I went to the gym on the third floor and was shocked. It really looked like it was abandoned… plastic wrap, tape on doors, no heat wallpaper, literally falling off the walls. I was actually afraid the building that collapse when I saw the third floor. It didn’t but I was very happy to get out of there.
2023년 11월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 12월 11일
I'm sorry you thought the building was abandoned but the 3rd floor is currently undergoing renovation and that is why there is plastic and tape on the doors.

10/10 - 훌륭해요

Robin

2023년 6월에 2박 숙박함

8/10 - 좋아요

richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
tolite ran all night
2023년 11월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 12월 11일
I appreciate you bringing this concern to my attention. The situation has been addressed accordingly.

4/10 - 별로예요

jennifer 님, menominee

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was filthy. The hair dryer didn’t work. We wanted a soda and all the soda machines in the hotel were not working. The staff was very friendly, but unfortunately we will not be staying there on our next visit
2023년 11월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 12월 11일
I am so sorry to hear that your room wasn't cleaned to your expectation. I have shared your comment with my housekeeping department to ensure these concerns get addressed. As for the soda machine, we use a 3rd party vending company and their machine was having an issue at the time during your stay. I do apologize for the inconvenience.

10/10 - 훌륭해요

Randall

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 12월 11일
We greatly appreciate your positive feedback!

10/10 - 훌륭해요

Ed

2023년 10월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 10월 28일
Thank you for staying with us and looking forward to having you in your future journey.

10/10 - 훌륭해요

Daniel

2023년 10월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 28일
Thank you for staying with us and making us part of your journey.

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place needs a total face lift. Wall paper is pealing and could be from the 1990's. Bathroom was even worse. Carpet, probably should have been replaced 10 years ago. Other reviews mention a smell, yes it does have an old smell. Safety... questioning at the moment as the side door, at 10 pm, anyone can enter, guess you dont need a key. Honestly, the pictures online gave me hope but you get what you paid for I guess. Staff was nice though.
2023년 9월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 1일
We are currently undergoing renovations, because yes we do need a face lift! As for security, all of our entryways are keyed access only unless it was braced open by another guest in which I apologize for if that was the case. I am pleased and warmed hearted that my staff treated you kindly! We appreciate the honest feedback!

2/10 - 너무 별로예요

Amber

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
got told one thing by one employee and another thing by other, rooms was outdated burn holes everywhere, stains everywhere.
답변 제공: Morgan Scott General Manager 님, 2023년 10월 1일
I am so upset that this happened to you and left you with a bad experience at my property. I will hold a meeting with the staff to make sure everyone is on the same page. As for stains and burn holes, we are replacing all linen but that is no excuse and I understand that. I will take this review and make some changes so this doesn't happen again in the future. We hope you consider staying with us again so we can provide you spectacular service.

10/10 - 훌륭해요

Naomi

2023년 9월에 2박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 1일
Thank you so much for your postive feedback!

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 객실의 편안함
Stop for one night - great!
I'm not sure why there werent more guests here because it was a good stay! The desknperson on check-in was friendly and helpful! Our room was clean, the bed comfortable, different types of pillows, frig, microwave, coffee maker, large TV. We even went to the breakfast area to play cards. There was a sofa and cocktail table too. The breakfast was "our favorite" with waffles, bread, hard eggs, yogurt, cold cereal and juice. Great stay for $67!
2023년 9월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 1일
We are beyond excited to hear you enjoyed your stay! Please visit us again soon!

10/10 - 훌륭해요

Mary

2023년 9월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 1일
Thank you for such positive feedback!

8/10 - 좋아요

christopher

좋아요: 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: Morgan Scott 님, 2023년 8월 26일
We appreciate your feedback!

6/10 - 괜찮아요

Natalia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Convenient, close to the highway
2023년 8월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 8월 26일
Glad you enjoyed your stay!

6/10 - 괜찮아요

Madhusudan

2023년 8월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 13일
Thank you for staying with us and making us part of your Journey !!

2/10 - 너무 별로예요

Lakisha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy hotel
The rooms had so much moisture and the smell was awful. The wall paper was coming off the wall and when I touched it the wall was so wet that I could push it in. I asked to move rooms, I was moved to another room a few doors down and this room I went to pull the covers back and the sheets were not changed (see photos below). I asked to have my room changed again and we moved a few doors down again and we couldn’t adjust the temperature of the room Because the knob was broke, the covers were dirty (I did ask for clean ones and she gave us one, we asked for another and was told they would bring it to our room but no one brought it), the wallpaper peeling, pictures had so much condensation on them that I would not be surprised if this hotel has mold behind the walls. My son left his iPad and I call the hotel and coincidentally they did not see an iPad when I know for sure my son left it there but we were already at the airport once we noticed he didn’t grab it after pulling it out that morning. Just overall a very unclean, smelly, hotel. They required a $100 deposit and I couldn’t see for what because the whole visit was an inconvenience to me. I was tired from traveling with my family and had to move rooms twice due to uncleanliness and on top of that to have a housekeeper that was not honest about finding an iPad.
Picture above the bed
Wall by the bed
Sheets
2023년 8월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 10월 1일
I am so beyond sorry that this has happened to you at my property. I am sharing this review with all of my staff because this is beyond unacceptable. I hope you consider staying again in the future after our renovation.

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay…the bed was comfortable, it was quiet and the staff was friendly and helpful. Can’t ask for more than that.
2023년 8월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 8월 26일
Wonderful! Thank you for your positive feedback!

10/10 - 훌륭해요

Humberto Lionel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel for a weekend getaway!
Was central to visit family and sightseeing around the area. Grocery and eating places nearby.
2023년 7월에 3박 숙박함
답변 제공: Morgan Scott 님, 2023년 8월 26일
I love to hear that! Glad you enjoyed your experience!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good. The room was clean. Staff was nice. Overall if I have to do this again I would stay here again.
2023년 7월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 8월 26일
Wonderful! You are always welcome here at the Quality Inn!

8/10 - 좋아요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bathroom and beds were clean. Wallpaper coming off the wall and matress was good for a one night stay. This was good for a in and out needing somewhere to sleep that was clean.
2023년 6월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 7월 2일
Thank you so much for your feedback! The wallpaper is being addressed in our renovation that we are undergoing right now!

6/10 - 괜찮아요

Jodi

2023년 6월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 7월 2일
Thank you for your feedback but I would like to know why you rated us a 3 out of 5.

8/10 - 좋아요

Jennifer 님, Coventry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay, last minute, super friendly receptionist, clean room and breakfast was good.
2023년 5월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 6월 1일
We value your positive feedback! It means the world to us here at the Quality inn. We look forward to being a part of your next journey to PA

6/10 - 괜찮아요

greg

좋아요: 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 7월 2일
Thank you for your feedback

6/10 - 괜찮아요

Mary Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
I would tatevthis hotel as very low.
The hotel was very impressive upon entering. I was in a non smoking room,but the hallway was filled with scent of smoke, which I was told the smoke was filtering through the vents. Quality inn moved me to another room. The new room was very nice and free of smoke. The next day the whole hallway was filled with manajui smell. It lasted all night. I told the front desk and they told me it was a nonsmoking part of hotel and could not do anything about it. I really was not happy and this went on for rest of my stay.
2023년 5월에 4박 숙박함
답변 제공: Morgan Scott 님, 2023년 6월 1일
I apologize deeply for the unpleasant smoke smell. There wasn't much we could do until the guest who was smoking in the smoking area checked out, then they received charges for the damage. Also with you booking online, discounting couldn't be an option but if you would consider staying with us again, please contact me directly so I make up for the disturbances you experienced.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 객실의 편안함
Our event is louder than yours-Deal with it.
The hotel is clean and comfortable. It is what you would expect for the price. It is a bit outdated and needs some cosmetic help. I believe they are working on renovations. This is the second time we have stayed here. We did have an issue with noise this time around. There was an event taking place that was so loud that we could hear it over the TV in our room. When we called the front desk, we were told there was nothing that could be done. We had to "deal with it". The night clerk said she would not go in because she was afraid. It was a revival! I am sure the folks would have turned it down a few notches. The event went on all night. I received very little sleep. The puffy eyes and dark circles will be documented forever in my daughter's wedding pictures. Overall, the stay was as expected. However, we will think twice before staying again. It is a shame, because we will be staying in the area multiple times over the coming years. We were told we would be compensated for the lost night of sleep. There was a different clerk at the desk on checkout day so, nothing was actually done. The manager did apologize for the issue and said it would be addressed.
2023년 4월에 3박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 5월 2일
I understand you frustration on the whole situation. I am beyond apologetic that you have puffy eyes and dark circles in your daughter's wedding photos. I did however NOT forget about you. After we spoke, I saw you booked online and there was actually nothing I could have done modification wise, but please contact me directly when you are going to be in the area next and we will work this out! I appreciate you're understanding throughout this whole matter.

8/10 - 좋아요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonable price and convenient!!
2023년 4월에 2박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 4월 28일
Thank you for making us a part of your journey.

2/10 - 너무 별로예요

insook

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good
2023년 4월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 4월 20일
I'm sorry to hear you did not enjoy your recent stay with us. Please contact me at 724-981-1530 ex 171 so we can go over what your issues were so I can improve your next stay in Hermitage PA.

10/10 - 훌륭해요

Larry

2023년 4월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 4월 20일
We greatly appreciate and value your feedback!

10/10 - 훌륭해요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 4월 28일
Thank you for making us part of your journey.

2/10 - 너무 별로예요

Jaclyn

2023년 3월에 1박 숙박함
답변 제공: Morgan Scott General Manager 님, 2023년 4월 28일
Thank you for giving us feedback about your stay we will try to make our service better for your stay in future.

10/10 - 훌륭해요

Marlow

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Impressed with my stay
I was very impressed with the Quality Inn. The property and rooms were extremely clean. The property is older but very well maintained. I will definitely be back for another stay.
2023년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 3월 31일
We greatly appreciate your feedback and hope to see you the next time you visit Hermitage PA

10/10 - 훌륭해요

Crystal

연인과의 여행, 출장 여행
좋아요: 청결 상태
Comfortable/quietness!! Dislike for me was the smell/fragrance of Quality Inn itself and the room, an scent of candles burning; Air Freshener something besides the smell of multiple unpleasant scents would be preferred!!
2023년 3월에 3박 숙박함
답변 제공: Morgan Scott 님, 2023년 3월 31일
I value your feedback and will be looking into that for you!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I wont be returning
Non smoking room smelled like smoke, room wasnt clean and when you see visable soiled areas in the room you automatically think nothing was touched so I had to clean all the surfaces before being used and bathroom. Refigerator in room didnt keep items cool eventhough temp was set to max. Elevator closed on my arms hard, spilled what i was carrying seems like it needs updated big time. It was quiet and no disturbances.
2023년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 3월 31일
I deeply apologize you had that experience. I hope you consider giving us another chance to provide you with excellent service.

2/10 - 너무 별로예요

CHARANJIT

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No good,smells
2023년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 3월 31일
I am so disheartened by this. I am working diligently to fix that issue.

10/10 - 훌륭해요

Jeremy

2023년 3월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 3월 31일
Thank you for your feedback, it means the world to us.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Handicapped friendly
This was great we did not have a designated handicapped room however the bathroom had bars around the toilet and grab bars in the shower which made us very happy being handicapped. Thier was a lot of handicapped parking also. The one and only complaint I have is the size of the pillows. The pillows are like a quarter size of regular pillows. The breakfast was o.k. would have enjoyed if they had sausage or bacon available. They are remodeling the hotel and you can tell it is an older hotel. Even so we had a comfortable stay and would stay there again.
2023년 2월에 1박 숙박함
답변 제공: Morgan Scott 님, 2023년 3월 10일
We appreciate and value your feedback!