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머큐어 세인트 올번스 노크 여행 후기

4 out of 5
머큐어 세인트 올번스 노크
Watford Road, St Albans, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 401개 이용 후기 중 112개" "
평점 8 - 좋아요. 401개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 401개 이용 후기 중 89개" "
평점 4 - 별로예요. 401개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 401개 이용 후기 중 15개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Hotel management 님, 2021년 6월 5일
Thank you for your response , Kind Regards,

8/10 - 좋아요

timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 3박 숙박함
답변 제공: Hotel managment 님, 2021년 6월 5일
Dear Timothy, Thank you for your review Kind Regards

4/10 - 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a pleasant hotel
This place is not ready for the public yet, the room is very dated, the windows are very old and damaged, the carpet was disgusting, the bed sheets were not changed from the previous visit. The shower was not comfortable either. The gym was good, and the staff seemed friendly, but the hotel needs a major uplift to justify the room rates they are charging
2021년 4월에 2박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear Daniel, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

4/10 - 별로예요

Neil

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Took 4 room changes to eventually get one which was of a reasonable quality
2021년 4월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear Neil, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good team of staff. Well kept property and rooms. Suites are worth the upgrade.
2020년 12월에 1박 숙박함
답변 제공: P 님, 2021년 3월 19일
Thank you very much. We are looking forward to welcoming you again!

4/10 - 별로예요

e

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A long 18 nights
Unfortunately this is a very tired hotel. The cleanliness was poor and it took me 3 days to get my room cleaned after workmen had been in, leaving dust over my bed and table. I appreciate it was during lockdown but the hotel offered no concessions or help. I had to go out and buy a microwave for my room
2021년 1월에 18박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 - 괜찮아요

Dieter

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2.5 not 4 Star
For the room only as I had no meals, not 4 star more 2.5 at most. Negative - Tired rooms: carpet looks dirty, crack in sink room 214, 1 bar (zero) phone signal O2 and 3, no socket near bed for phone Plus - Staff amazing, free paking, nice big 40" TV
2020년 12월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear Dieter, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear guest, thank you for the review. Best regards

10/10 - 훌륭해요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manager helpful
The manager was excellent nothing was to much trouble very friendly the staff in the bar area where lovely will be going back soon
2020년 12월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear Ian, thank you for the review. Best regards

6/10 - 괜찮아요

avril

Ideal for what we wanted, close to at Albans town centre for shopping and the snow dome.
2020년 12월에 2박 숙박함
답변 제공: Hotel management 님, 2021년 6월 5일
Dear Avril, Thank you for your response Kind Regards,

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Easy to find and access All straightforward no hassle Polite helpful friendly staff Would definitely stay there again
2020년 12월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear Melanie, thank you for the review. Best regards

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Average Hotel
Average hotel, some areas looking tired and dated, smelly carpets in corridors
2020년 11월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
WiFi constantly dropping out. Asked for cornflakes and a banana for breakfast, got shredded, no banana.
2020년 11월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 - 괜찮아요

William

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
It was good. The food was good and the rooms were clean but I do feel like the hotel has an old-fashioned feel. As in, you don’t feel like you’re in a 4 star hotel - maybe 3. I went on a solo trip - it was definitely good for my getaway. A little bit far from St Albans town but all good still enjoyed myself
2020년 11월에 1박 숙박함
답변 제공: Marian 님, 2021년 5월 14일
Dear William, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2020년 11월에 3박 숙박함
답변 제공: Paulina 님, 2020년 11월 8일
Thank you for your feedback, I assure you we are working hard to ensure our guests experience is always positive, I do hope you come back and see us again. Kind regards

10/10 - 훌륭해요

G 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a really lovely last minute stay pre-second lockdown. The staff were all extremely friendly and polite, and it was great to use the pool and spa facilites - all of which were working and clean.
2020년 11월에 1박 숙박함
답변 제공: paulina 님, 2020년 11월 6일
Thank you so much for a lovely review.We are happy we've met your expectations. We are looking forward to welcoming you in the future!

6/10 - 괜찮아요

Julie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not returning again
The rooms need a HUGE improvement, ceiling paint is falling off, the furnitures need replacement, the tea kettle is leaking, the floor makes noice when walking, carpet needs replacing. The spa facilities are good but one of the member of staff was racist. The corridors smell like dead rat, the beds are uncomfortable.
2020년 10월에 2박 숙박함
답변 제공: Paulina 님, 2020년 11월 6일
Dear Julie, thank you for the review. I will pass your comments to management. I am sorry you found one of the staff member racist. I will raise that issue with Health and Leisure Manager. I hope your comments will help us to improve the facilities in the future. Best regards

8/10 - 좋아요

Zoe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Paulina 님, 2020년 10월 23일
Dear Zoe, thank you for your feedback, I assure you we are working hard to ensure our guests experience is always positive, I do hope you come back and see us again. Kind regards

4/10 - 별로예요

carl

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 12일
Hi Carl, Thank you for leaving your feedback. We value all guests feedback.

4/10 - 별로예요

Josh

별로예요: 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Josh, thank you for taking the time to feedback. Apologies if the hotel was not to your liking. We do hope that you may consider returning in the future.

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent staff & service - good C19 precautions
2020년 9월에 2박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Kevin, thank you so much for your feedback it is very much appreciated! I do hope we will see you again :)

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy
The room/hotel did not look as it did in the photos. When I initially rang up the hotel I was told both the jacuzzi and pool were opened but when I got to the hotel only the pool was opened. The room I stayed in was not appealing either and the shower was broken, it sprayed water everywhere. The receptions were hardly at the front desk and there was a wedding reception there that had more than 6 persons after the bride had left. This went on until 2am.
2020년 9월에 1박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
I'm afraid our sauna and Jacuzzi have been closed following government advice. I have passed on comments regarding shower to maintenance please accept our sincere apologies. Weddings for up to 30 were allowed at this time, government advice changed after this date. If you would like to discuss further please do contact us

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Coping well, and a good choice
2020년 9월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Jennifer, thank you so much for your feedback. We really appreciate it. We hope to see you back in the future :)

4/10 - 별로예요

Maria 님, Windsor

출장 여행
별로예요: 직원 및 서비스
Didn’t like the receptionist was quite abrupt when I checked in .
2020년 9월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Maria, thank you for the feedback. we apologise for the experience you had whilst at the hotel, we will pass the comments on to our relevant managers.

6/10 - 괜찮아요

Alison

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
great staff, terrible nights sleep
Staff were friendly and helpful. The public areas of the hotel are fine but the bedroom was just shabby and dated. The carpet was worn, peeling door in the bathroom and you could feel the springs in the mattress. Food in the bar in the evening was simply awful.
2020년 9월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Alison, Thank you for taking the time to leave feedback, it is always appreciated. I am glad that you were impressed with our staff. However I do apologise that you did not enjoy the food, these comments will be passed onto the relevant team members.

8/10 - 좋아요

John

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Staycation during Covid-19 Restrictions
Our stay was during early September so Covid-19 restrictions were still in force meaning there was no servicing of the rooms. Restaurant choice for breakfast was poor as only allowed cereal, toast or cooked breakfast (made up in the kitchens). Majority of facilities in health spa were not open or in use so pricing should have been reduced in our opinion. Overall the hotel would have been excellent save for the current restrictions, would like to go back when "normality" returns and enjoy the full offering
2020년 9월에 3박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
Thank you so much for your review and understanding of restrictions in current circumstances. I do hope you come back and see us again soon

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel , clean and safe
2020년 9월에 2박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Simon, thank you so much! This is great feedback, hope to see you again!

8/10 - 좋아요

Katie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Staff could be friendlier
2020년 9월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Katie, I thank you for your feedback. I am sorry you felt the staff were not friendly, we always have fantastic reviews on our staff and take pride in our staff members. However your comments will be passed on. Thank you.

2/10 - 너무 별로예요

jakub

단체 여행
좋아요: 청결 상태, 객실의 편안함
False advertising
Absolutely disappointed that even when government allowed for over 3 weeks pool's to re open this hotel still advertising facilities as spa but when arrived been told that none are open... On same day Marcure in Watford had spa operational. No discount been given even with false advertising
2020년 8월에 1박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Our pool and gym are open Thanks for letting us know.

8/10 - 좋아요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
we had nice time. Hope you will soon open leisure centre in fool bloom :)
2020년 9월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Anita, thanks for your feedback! Hopefully we will see you back when there is more 'normality' and you can enjoy the full experience.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Just Ok
Staff were fantastic, really friendly and helpful. Breakfast was ok, had a choice of cereal, toast etc. Was told that it was just traditional cooked breakfast if you wanted hot food. Reduced menu on evening meals but this was to be expected and not an issue. Disappointed with overall cleanliness given the current situation. Hair on bed, dust and room safe still had items left in it from previous guests. I’m wondering if the cleaning team are given enough time to deep clean each room. Visited the pool, the changing rooms were tired looking and a bit grubby.
2020년 8월에 2박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Thank you for your understanding, team at the time were restricted on hours, I do hope you come back and see us soon,

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice stay
Hotel staff was very friendly and helpful the room was clean but the only thing that was disappointing is the price of drinks in the bar everything else was good
2020년 8월에 2박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Ian, thank you for your feedback it is very appreciated. I am glad you were impressed with our staff and hope to see you back in the future!

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time back since lockdiwn & found things changed a little but the service just as good.
2020년 8월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Carl, lovely to always have returning guests! Thank you so much for your lovely feedback!

8/10 - 좋아요

Sue 님, Birmingham

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
They had very good Covid-safe systems in place. Room clean and comfortable. Bathroom a little bit dated, needs freshening up
2020년 8월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi Sue, Thank you for taking the time to leave feedback of the hotel. We really appreciate the comments. Hopefully we will see you return to our hotel.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms very basic and outdated. Not that clean and in need of some repair.
2020년 8월에 1박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

M

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Go elsewhere
It wasn't in St Albans, it was a couple of miles outside. The pool was shut, and it was run down. Night light in the hall didnt work and wasnt replaced as requested
2020년 8월에 3박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lovely building but rooms very tired, could hear people walk past all night, car park busy with car wash, good staff.
2020년 8월에 1박 숙박함
답변 제공: Reservations 님, 2020년 10월 2일
Hi, thank you for your feedback, we will pass comments on.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 8월에 1박 숙박함
답변 제공: Kelly 님, 2020년 10월 5일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a small misunderstanding with our reservation. The friendly staff did a great job of helping to resolve the problem. We were very grateful and had a lovely stay, seeing our family for the first time since lockdown. Definitely recommend - we’ll be back!
2020년 7월에 2박 숙박함
답변 제공: Kelly 님, 2020년 8월 3일
Thank you for taking the time to leave a lovely review, really means a great deal to the team, We are delighted you enjoyed your stay and we hope to see you again soon

8/10 - 좋아요

Timothee

2020년 7월에 1박 숙박함

8/10 - 좋아요

Glynn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No problems Staff very polite and helpful
2020년 7월에 1박 숙박함
답변 제공: Kelly 님, 2020년 7월 17일
Thank you so much for taking the time to leave a review, this means a lot to our team, hope to see you again soon

8/10 - 좋아요

Davy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One overnight stay. Good place. Worth the money.
2020년 7월에 1박 숙박함
답변 제공: Kelly 님, 2020년 7월 16일
Thank you so much for your feedback, hope to see you again soon

10/10 - 훌륭해요

Medo 님, Manchester

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The feel was luxurious the room clean and tidy with plenty of space for two will definitely use again
2020년 6월에 1박 숙박함
답변 제공: Kelly Ballard 님, 2020년 6월 25일
We are delighted you enjoyed your stay with us, thank you for taking the time to leave a review, we look forward to welcoming you back soon

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
Could not have been better
2020년 3월에 2박 숙박함
답변 제공: Kelly Ballard 님, 2020년 3월 30일
Dear Matthew, We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially in the current circumstances as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon, stay safe and well.

10/10 - 훌륭해요

AmandaS 님, St Ives

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have just had a one night stay at the Mercure St Albans Noke, and it was excellent. The staff were all very friendly and professional, and the room was clean and comfortable. The food in the Bar was superb and great value for money. Breakfast was amazing, with a huge array of choice, from Full English, cereals, fresh fruit and yogurts, pastries and even a pancake making machine! We would highly recommend the Hotel and will definitely return when in the area.
2020년 3월에 1박 숙박함
답변 제공: Reservations 님, 2020년 3월 23일
Dear Amanda, Thank you for your kind review. We are happy to hear that you enjoyed your stay at our property and we hope to welcome you back soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very good service clean and very good location . Rooms we s good size and bed very comfortable.
2020년 3월에 1박 숙박함
답변 제공: Reservations 님, 2020년 3월 16일
We are glad you had a wonderful stay with us. I will pass your feedback to them team.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value hotel
Really good value hotel with nice facilities.
2020년 3월에 1박 숙박함
답변 제공: Reservations 님, 2020년 3월 16일
Thank you for your feedback. We are glad that you enjoyed your stay with us.

10/10 - 훌륭해요

Carl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Reservations 님, 2020년 3월 10일
Dear Carl, We are glad you enjoyed your stay. We hope to welcome you again soon!

8/10 - 좋아요

Shelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Reservations 님, 2020년 2월 17일
Hi Shelley, thank you for the review! I hope you will return to the hotel again, thank you for choosing our hotel!

8/10 - 좋아요

Leanne 님, Cheshire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were Lovley cleanliness of the hotel. Love check out times.
2020년 2월에 2박 숙박함
답변 제공: Reservations 님, 2020년 2월 12일
Thank you for your kind feedback. We are glad to hear you had a great stay with us, and we hope to welcome you back soon.