외관

베스트 웨스턴 플러스 하이어워사 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 358개 이용 후기 중 182개" "
평점 8 - 좋아요. 358개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 358개 이용 후기 중 35개" "
평점 4 - 별로예요. 358개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 358개 이용 후기 중 10개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Greg

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Pool needs cleaned. Breakfast was very good. Staff was helpful.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Greg,We appreciate your feedback on the pool. It's great to hear you enjoyed our breakfast and found our staff helpful. Your comments will help us improve our services for future guests.

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
good staff and seemed to be well kept
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Jason,We appreciate your positive feedback about our staff and hotel maintenance. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay.

10/10 - 훌륭해요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick and easy. The receptionist was friendly and helpful; she greeted warmly. Room was clean and comfortable. Slept great. Breakfast was good. Had to wait for older man employee to check out; he could have smiled. ;)
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Debra, Thank you for sharing your recent experience at our hotel. We're glad to hear that you enjoyed the quick check-in process, clean room, comfortable stay, and good breakfast. Your feedback about the checkout experience has been noted for improvement. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

John

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The night staff were very friendly and helpful. Breakfast was great!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello John,We are thrilled to hear that you enjoyed the friendliness of our night staff and our breakfast offerings during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service all around
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Roy,Thank you for your kind words about our service! We strive to provide exceptional service to all of our guests and it's wonderful to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another great experience.

10/10 - 훌륭해요

Bobby

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Bobby,We're thrilled to hear that you had a fantastic stay with us! If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Dewey

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pol was down again for repair 3 time elevator was dirty carpet wasn’t vacuumed all weekend Breakfast was average same liquid scrambled eggs sausage and waffles yogurt machine was broke had a few donuts I don’t expect a dine in restaurant meal but biscuits and gravy or maybe pancakes. For the price that I’m paying a nite 160.00 is getting up there in price for small town Hyawatha Ks.
답변 제공: Manager 님, 2023년 12월 23일
Hello Dewey, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We apologize for any inconvenience caused by the pool closure and the condition of the elevator and carpets. Your observations will be shared with the relevant departments to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Only had an issue with the fridge. Made a high pitch beeping noise so we had to unplug just to sleep.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Samantha,We appreciate you choosing our hotel for your stay. We apologize for any inconvenience caused by the issue with the fridge. We encourage guests to contact our management team directly so that we can address any concerns during their stay. Thank you for bringing this to our attention, and we hope to welcome you back in the future for an even better experience.

4/10 - 별로예요

Tammie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
cold dry food no milk Loud party outside in parking lot both Friday and Saturday night needed more towels was only aloud 2 it's hard to use the a hot tub and shower with 2 towels
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Tammie ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice we will be staying again 🙂
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Alan,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

N.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room and staff.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello N.,Thank you for sharing your experience with us. We appreciate the input referring to our staff and room. Please do come see us again.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Nancy,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks from England
I am answering for my son Gray who had the room. we booked the room for our son and granddaughter from England. We booked four nights. They had flight delays and did not arrive as planned. I notified the hotel of a late arrival. Then they had another delayed so again I notified the hotel. As they didn't arrive on the day scheduled I had to book them in to save the room knowing we would lose one night. The reception staff under my problem and was very understanding and helpful in handling. My son was very pleased with the accommodation and was surprised at the size and condition. They asked me to thank everyone for their hospitality in making their visit very enjoyable and will probably see you when they visit the US again.
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and room. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 - 괜찮아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, bathrooms clean. Staff attentive
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Barbara, We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 - 괜찮아요

brian

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: tracy 님, 2023년 8월 29일
Thanks for taking time to give us a rating, if there is a specific thing we could improve on could you please let me know.

8/10 - 좋아요

Carol

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Carol,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Jane

좋아요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Jane,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome experience
Everything was great! The pool area smelt like they maybe needed to bleach the drains or something but other than that, it was an awesome experience. The breakfast was totally great!!!!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Melissa,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 - 좋아요

Paul 님, Saint Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed with my family overnight for a road trip. The place was very clean and comfy and the people were generally kind and accommodating. Would definitely return is ever in the area again.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Paul,Thank you for sharing this experience with us. We truly value you feedback with regards to our area. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 - 좋아요

Toni

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Toni,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Overall ok
Overall ok, compared to other options in town.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My kids complained about the wifi but that was all.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Michelle,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our wifi . Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean & well-maintained. Beds were comfortable & breakfast options were very good
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hi Jennifer,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Ronald,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 - 훌륭해요

Dawna

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Dawna,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 - 훌륭해요

DANISE 님, INDEPENDENCE

가족 여행
Friendly helpful clean wuiet well maintained excellent location
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 17일
Hello DANISE,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Jeff

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Jeff,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I have only two complaints. First was that we was a little less than an hour early and they charged me a fee which I have never had done before. Second the shower head was so high up on the wall that I had to stand on the edge of the tub in order to do any adjusting. Other than thise two things the place was very nice.
2023년 5월에 5박 숙박함
답변 제공: Manager 님, 2023년 6월 13일
Hello Heather, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 - 훌륭해요

gail 님, Lexington

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello gail,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in with Lindsey was quick and friendly. My room was clean and housekeeping even left me a nice note to add a warm touch. McDonalds is next door so that was really convenient.
2023년 5월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thanks for the review

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No thanks.
2023년 5월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thank you

6/10 - 괜찮아요

Nancy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property needs a good cleaning of their rooms and general areas. Front desk staff not too friendly and not always available.
2023년 5월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thanks for your feedback. We will work on getting this done.

10/10 - 훌륭해요

Peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty plants and paintings in the lobby.
2023년 5월에 2박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thank you.

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking lot 1/2 closed
Was a good place to Stay but parking was horrible since 1/2 the parking lot was closed and my husband does construction and the cement was ready .
2023년 5월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
I apologize, the guys who done the work stated we had to keep it closed.

10/10 - 훌륭해요

ANDREW

2023년 4월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thanks Andrew!!

8/10 - 좋아요

Debbie

2023년 4월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thanks Debbie.

8/10 - 좋아요

Christopher

2023년 3월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thanks

6/10 - 괜찮아요

Roger

별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: tas 님, 2023년 5월 25일
thanks for your feed back.

10/10 - 훌륭해요

Todd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 3 nights it was quiet the bed was comfortable shower was hot
2023년 3월에 3박 숙박함
답변 제공: tas 님, 2023년 5월 25일
Thanks

10/10 - 훌륭해요

Yinyi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot breakfast with plenty to choose from. Quite and clean. The receptionist is really friendly. Overall, have a pleasant stay.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Yinyi,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We hope to see you again in the future.

10/10 - 훌륭해요

Alanna

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean & quiet.
2023년 2월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Alanna,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again in the future.

10/10 - 훌륭해요

Sterling

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: tas 님, 2023년 2월 22일
Thanks for great rating!

10/10 - 훌륭해요

Dean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great facility, good staff. Friendly and helpful.
2023년 2월에 2박 숙박함
답변 제공: tas 님, 2023년 2월 22일
Thanks for giviing us great review.

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Jane,Thank you for taking the time to share. We appreciate your feedback regarding our property. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

Alberto

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff and very nice note left for us in our room when we arrived
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Alberto,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 - 훌륭해요

Marty

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean modern hotel with friendly staff. Will definitely stay again when in the area
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant and comfortable stay.
The room was basic but clean and had everything that we needed. The breakfast was very good and we loved the hot drink station(sorry, can't remember what it is called). All staff that we encountered were very nice and friendly. We did have some billing issues but noones fault. I am still working to get it straightened out. We will probably stay again when in town visiting family.
2022년 12월에 3박 숙박함

6/10 - 괜찮아요

Kim

출장 여행
좋아요: 객실의 편안함
Business stay one night
2022년 12월에 1박 숙박함

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

8/10 - 좋아요

Debbie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing i didnt like was when we checked in they charged us more for the dog fee then when they first said it was when i made the reservation.
2022년 11월에 2박 숙박함