High Black Forest, Baden-Württemberg hotel rooms at the Independent

"I am very disappointed with our stay for 2 nights. First, I arrived at 1:30pm and can’t get into front entrance door at all because I need a code which I did not receive until 2:37pm. I was waiting outside of the front door. One of the lady work happen to pass by and saw us (me & my husband) with 2 luggages waiting outside and asked why I don’t get inside and said I should receive the code which I did not. She brought me to the receptionist, immediately the receptionist told me I still owe city tax without any greeting. I had prepaid my 2 nights of room & board months ago and the first thing you see me is asking for 7 euros of city tax, give me a break, please. Secondly are the water temperature and pressure not consistent and stable. I end up not washing my hair for 2 nights of my stay because I was waiting in the shower too long for the water temperature and pressure to be stable. I guess it depends on how many people are taking showers the time we showered. I do not recommend the B&B at all. "

"Clean room, good size one bedroom! Staff looked over our shoulder to make sure all dishes, cups cleaned and dry out! Felt insulated!"

"What a fantastic place to stay! The staff really look after their guests and make you feel cared. Highlights include their spa that includes a dry and wet sauna, as well as a place to lounge. Breakfast is plentiful, and includes access to sparkling water (a personal highlight for me). They have a sommerlier on staff, and the fridge is stocked with wonderful wines and beer for purchase at a reasonable price - as well as the proper glassware! The downside was not having a fridge in the room and the pillows were less lofty than we were used to. I wish that we stayed an extra night! "

"The room was nice and tidy, and the area was great. The customer service was extremely slow. We did not get an email about how to check in and had to call up to get access to the room. After 3 days of emailing around to various people, I finally got in contact with someone, but still yet to receive a check in email. There was also reference to a folder in the apartment that supposedly had check out instructions, this did not exist either. "

"Good sized rooms and a huge bathroom. Very Clean and well maintained. We even had a balcony opening up to great surrounding views. "

"This is a beautiful place. Gorgeous landscaping, plenty of places to sit or walk the trails. Very clean. We didn't like the shower in our room, and there were quite a few stairs to our elevator which was difficult with luggage. I really would have stayed longer if we could. The pool was nice and I had a good massage. "

"They took advantage of my illness and acted inhumanely. On the day of arrival at the hotel, I had food poisoning and vomited in the bathroom. At checkout, they charged me €900 for cleaning the bathroom. It was horrific and inhumane – even though the room was cleaned and we stayed there for a whole week, they claimed they would have to close it in order to clean it. Liars, exploiters, and inhumane."

"Food was great! Room is god too. Poor mobile phone signal. Many trucks due to building extension work. Will be perfect after the wirk is completed! Great spa and swimming pool."

"Clean, spacious, power shower, everything worked, light, sunny, peaceful, on beautiful square, and next to very popular pizzeria"