필로우탑 침대, 객실 내 금고, 책상, 암막 커튼

힐튼 비치프론트 리조트 & 스파 힐튼 헤드 아일랜드 여행 후기

4.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1052개 이용 후기 중 493개" "
평점 8 - 좋아요. 1052개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1052개 이용 후기 중 149개" "
평점 4 - 별로예요. 1052개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1052개 이용 후기 중 82개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Mathew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice walking trails
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What’s with the RESORT FEE tacked on a day later with no prior notice or explanation? I accept being charged to park my own car, but these junk fees are now completely out of control. I hoped a place as nice as your would be above this. I’ve used Expedia to book and pay for more than a few hotels and this is the first time I’ve seen a charge like this. Might be the last time I use Expedia.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

rick

단체 여행
좋아요: 숙박 시설 상태 및 시설
The beds in hotel are very uncomfortable. We also were disappointed that the room service was not consistent. And, thirdly our duvet insert had brown and feather cotton clumps that were ridiculous gross!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Sunay

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Chandavy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Resort view room was a view of another building’s roof. No other complaints.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Kimberly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has completely FALSE ADVERTISMENT, I will never book at this hotel again!! First off, they charged my card and denied doing it, second off, the 1st day we got their,the ceiling was leaking in the room,they moved me to another room,which they lied about the Ocean view,it was partial ocean .. Lets just put it this way, once my card was charged,and it shouldn't have because my room was already paid for and they had already taken the Holding Fee, and the Front desk lied and act like they didn't know where the charge came from, that right there helped made my mind up , NOT TO BOOK THERE ANYMORE!! Also the TV did not work and the actual door to the room kept having malfunctions!! Basically my whole stay there I had to keep calling Front desk to fix something, and a vacation stay, I shouldn't have had to do that.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Charysse 님, Buford

2024년 4월에 4박 숙박함

4/10 - 별로예요

Meghan

가족 여행
별로예요: 직원 및 서비스
The property decor was modern but unfortunately the cleaning and care rendered that unimportant. Rooms and areas were dirty and not well kept. The staff was also extremely inattentive. We called Guest service 4 times: broken glass in bathroom upon check-in, faulty lock on the main door, question about spa hours and inquiring on a package. THEY DIDN’T ANSWER THE PHONE ONCE. Stay somewhere else.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Manal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

James

2024년 4월에 3박 숙박함

4/10 - 별로예요

Jeannie

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best thing about this property was their beds other than that the service was horrible... If you could get a drink you were lucky they are either watering down their alcohol or minimally pouring one server served my 16 year old daughter an alcoholic beverage she didn't even catch a buzz and she's not a drinker we realized after the fact that she didn't get a virgin pina colada the bathroom was continually out of toilet paper tissue and hand towels the view is decent however the shade takes over majority of the pool area... 3/4 of the surrounding pool area is given to anyone who wants to buy a seat/ cabana so it's like being on an airplane again the pool was freezing and not heated couldn't even comfortably get in it.... seriously disappointing first time in the Hilton Head South Carolina area definitely wouldn't recommend or go back so many more beautiful accommodating places really hesitated to write this review because I always prefer compliments and positive vibes but this just needed to be put out there they need to improve so here's to that
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Sonsechria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family of four (teens) we had an amazing time
2024년 4월에 2박 숙박함

8/10 - 좋아요

saket

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the property is next to beach
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Richard 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Patricia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great hotel
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice beach area with close pool and bar area.
2024년 3월에 2박 숙박함

8/10 - 좋아요

William G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

John A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent in every way
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Noni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect weekend getaway.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Very friendly and helpful.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Dale

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location on the beach!!!!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

frederick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very peaceful
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sharene C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Very friendly and helpful.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Noni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect weekend getaway.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Clyde

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except maid service. Does housekeeping not make beds anymore?
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Heath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to the ocean
2023년 12월에 3박 숙박함

4/10 - 별로예요

Barbara 님, Little Neck

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I feel they treated us badly. I booked the trip with Expedia on my Discover card. When I got to the Hilton I hadn’t brought my Discover card to put on hold so I gave them my Citicard. They charged me over $1,879 saying they never received payment from Expedia. After 3 days of refusing to refund my money they only gave me a partial refund. We also had a problem with housekeeping. They didn’t clean the room a few times, they didn’t even give us clean towels. Also when I told them the top bed covers were terribly stained they said it was because when they get washed the stuffing clumps. David Wilkins, the property manager promised us a $350 credit due to this which we never received, I realize they took over the resort from Marriott a few weeks early but they used this as an excuse for every thing.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Rodolfo

좋아요: 청결 상태
2024년 3월에 1박 숙박함

8/10 - 좋아요

Rhonda L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Mai

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vijay was at the reception, he is the best.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 28일
Dear Mai, Thanks for the wonderful review and for taking the time to compliment our hardworking team. We are delighted to know you received outstanding service from Vijay and that they took great care of you. We appreciate you choosing Marriott Hilton Head Resort & Spa and we look forward to having you as a guest again!Thank you,Hotel Management

8/10 - 좋아요

Stanley 님, Asheboro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. I wish they would pay a little more attention to detail when they are cleaning the rooms.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 22일
Dear Stanley, Thank you for reviewing your stay at Marriott Hilton Head Resort & Spa. It is great to know that you had an overall pleasant experience. We have noted your feedback about cleaning concerns and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. Thank you again; we hope we have the chance to welcome you back in the near future!Thank you,Hotel Management

6/10 - 괜찮아요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
One of the reasons we chose this hotel, was to take advantage of the indoor pool and hot tub. They were not available until the last day before we left, and the pool was too cold to use.
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Wendy, Thank you for reviewing your stay. We apologize for not meeting your expectations with our indoor pool and hot tub. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area. We would love to have you back the next time you are in Hilton Head.Thank you,Hotel Management

2/10 - 너무 별로예요

Fatimata

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated and dirty. Terrible smell. Water smelled like sewer and tasted weird. Toilet water was yellow. Hotel rooms smelled bad. Our balcony door did not lock. Food options terrible.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Dear Fatimata, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of your room. Your comfort is paramount to us, and we regret not meeting your expectations. We are also sorry that you felt our menu was limited. Rest assured, your comments will be addressed appropriately to enhance our services and offerings. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Thank you,Hotel Management

10/10 - 훌륭해요

yolanda 님, Charleston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great getaway!
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Yolanda, Thank you for sharing your feedback regarding your recent stay at Marriott Hilton Head Resort & Spa. We are delighted to hear that your expereince was exceptional. We look forward to the pleasure of welcoming you back in the future.Thank you,Hotel Management

10/10 - 훌륭해요

Judy

단체 여행
2024년 1월에 11박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 23일
Dear Judy, It is wonderful to know you enjoyed everything about your time at Marriott Hilton Head Resort & Spa and that we exceeded your expectations. We appreciate your kind rating and hope you will be able to stay with us again soon.Thank you,Hotel Management

8/10 - 좋아요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You absolutely CANNOT beat the view!!! Rooms could use updating.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 21일
Dear Mary, Thank you for choosing to stay with us at Marriott Hilton Head Resort & Spa. We are happy to read you loved our breathtaking views. However, we regret not meeting some of your expectations. We understand your comments regarding the need to remodel our rooms, and your notes will be considered as we plan for future updates and for freshening up our property. We are grateful for the feedback and hope we have the opportunity to serve you again.Thank you,Hotel Management

10/10 - 훌륭해요

Ricky

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Dear Ricky, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Marriott Hilton Head Resort & Spa, and we look forward to welcoming you back soon. Thank you,Hotel Management

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Management 님, 2024년 1월 12일
Dear Thomas, Thank you for staying at Marriott Hilton Head Resort & Spa and for the excellent review! We are committed to ensuring a memorable experience for every guest, so it's always great to receive comments like yours. We appreciate you choosing us and look forward to seeing you again soon.Thank you,Hotel Management

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Given the name and the type of property it needs a little TLC. Not bad but this was once a jewel. Return it to its former glory.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Diane, Thank you for the honest review regarding your recent stay at the Marriott Hilton Head Resort & Spa. While we are pleased to hear you enjoyed your overall visit, we are sorry you felt our resort needed updating. Your notes will be considered as we plan for future updates and for freshening up our property. We are grateful for the feedback and hope we have the opportunity to serve you again.Thank you,Hotel Management

10/10 - 훌륭해요

David 님, East Falmouth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay did not disappoint. The staff were very professional, kind and helpful. The hotel was meticulous. Great all around.
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear David, Thank you for being our guest at Marriott Hilton Head Resort & Spa and for the excellent review! We are delighted to know you were pleased with our well-maintained property and courteous associates. We appreciate you choosing us and look forward to your return visit.Thank you,Hotel Management

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Tina, Thank you for staying at Marriott Hilton Head Resort & Spa and for the excellent rating! We are committed to ensuring a memorable experience for every guest, so it is always great to receive appreciation like yours. Thank you again for choosing us and look forward to seeing you again soon.Thank you,Hotel Management

10/10 - 훌륭해요

francois

Nice and beautiful
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear Francois, Thank you for staying at Marriott Hilton Head Resort & Spa and for the excellent review! We are thrilled to know you enjoyed your stay with us and liked our well-maintained property. We appreciate you choosing us and look forward to seeing you again soon.Thank you,Hotel Management

10/10 - 훌륭해요

Ralph

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 4일
Dear Ralph, We are delighted you enjoyed your stay at Marriott Hilton Head Resort & Spa. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to Hilton Head.Thank you,Hotel Management

10/10 - 훌륭해요

Lesly 님, Miami

2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 1일
Dear Lesly, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Marriott Hilton Head Resort & Spa; we hope to see you again soon. Happy Holidays and Happy New Year!Thank you,Hotel Management

8/10 - 좋아요

James

2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 7일
Dear James, Thank you for choosing Marriott Hilton Head Resort & Spa. We are glad that we met your expectations during your visit to the city; it was a pleasure having you as our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Hotel Management

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 16일
Dear Anthony, Thank you for choosing Marriott Hilton Head Resort & Spa and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back in the future.Thank you,Hotel Management

10/10 - 훌륭해요

dipakkumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying at this resort Very nice place great location
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 9일
Dear Dipakkumar, We are delighted to read this was your second stay with us. We appreciate you for letting us know how satisfied you were with our ideal location and well-kept property. Thank you for your review, and we look forward to your next visit to Marriott Hilton Head Resort & Spa. Thank you, Hotel Management