외관
예약 가능 여부 확인

홀리데이 인 익스프레스 힐튼 헤드 아일랜드, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 힐튼 헤드 아일랜드, IHG 호텔
2 Tanglewood Drive, Hilton Head Island, SC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 384개" "
평점 8 - 좋아요. 1000개 이용 후기 중 300개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 159개" "
평점 4 - 별로예요. 1000개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 66개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

HEEYOUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for family
It was good
2021년 3월에 2박 숙박함

4/10 - 별로예요

Marie-Eve

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
L hôtel était en construction et ceci ne m avait pas été avisé lors de la réservation Et on me charge en double la chambre à chaque nuit ; malgré mes avis et leurs promesses de corriger la situation rien n est fait
2024년 5월에 4박 숙박함
답변 제공: Kym GM 님, 2024년 5월 20일
We regret that you had issues with the construction Please reach out about the charges so we can fix for you

10/10 - 훌륭해요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Friendly staff informed us at check in about ongoing construction. Lobby is torn up but property is clean and very accessible. Clean and comfortable room. Nice pool. Breakfast was good. Staff very accommodating. Close to beach. With staff having set proper expectations we had a very nice stay.
2024년 5월에 2박 숙박함
답변 제공: Kym GM 님, 2024년 5월 20일
Thank you Ryan

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
thank you!

10/10 - 훌륭해요

Dakota

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I understand during the week the place is under construction, but overall the place was great and I’m a hotel snob. It was close to everything. The pool was great with lots to do around the pool. I would highly recommend.
2024년 5월에 2박 숙박함
답변 제공: Sonia S. King, Front Office Manager 님, 2024년 5월 6일
Hi Dakota,Thank you for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Nakeitha

연인과의 여행
Nice area and very close to the beach
2024년 5월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Appreciate it!

6/10 - 괜찮아요

Hien

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The construction is very noisy, i cannot sleep. They awake me.
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Construction daily between 8 am and 6pm but not on the weekends. Sorry you were bothered

10/10 - 훌륭해요

Jennifer 님, Arden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfectly walkable to multiple restaurants and bars and of course the beach. Everything there was so clean and everyone was friendly. We loved the breakfast in the morning. It was fresh, tasty and hot well and included so it couldnt gave been any better. We cat wait to book again
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Thank you

4/10 - 별로예요

Holly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
4/24 Hotel undergoing major renovations, so major they shouldn't be selling rooms. Room itself was dated and tired. Brief interaction with front desk staff was unpleasant (my initials weren't "defined enough" on consent form?)
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Thanks Holly. Really sorry about the front desk staff member response - wow. Renovations to the hotel will continue and we know you are going to love the end product!

10/10 - 훌륭해요

Hunter

연인과의 여행
좋아요: 편의 시설/서비스
Always excellent!
2024년 4월에 2박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
YAY!

2/10 - 너무 별로예요

Nestor

연인과의 여행
별로예요: 편의 시설/서비스
I reserved a king size bed with a pool side view. Expedia over booked the king size room and we ended up with a downgraded room after check in. This is very unsatisfactory and started my weekend getaway very poorly
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Our appologies Nestor.

8/10 - 좋아요

Jim

가족 여행
좋아요: 직원 및 서비스
The room was great and the location was great, no issues at all. Easy walk to Coligny Square and the park. The hotel was under renovation and there was a smell associated with it due to hotel renovations.
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Thanks Jim!

10/10 - 훌륭해요

Sam

연인과의 여행
The facility was under construction but other than that we had a great stay. Easy walk to the beach, eats & shopping. Great place to stay.
2024년 4월에 2박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
thanks Sam!

10/10 - 훌륭해요

Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was building work going on which made a superb location look a bit less than pretty. However it had no impact on our stay.
2024년 3월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
YAY! Construction is never fun, and appreciate that you can look above that and have a great stay!

6/10 - 괜찮아요

Berhe

It’s under renovation and we did know until checked in
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
We are doing our best to get the information about the construction out to our guests no matter how you book the hotel. Expedia is informed. Sorry that you were not.

10/10 - 훌륭해요

Anne 님, Charleston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Yay!

10/10 - 훌륭해요

Anne 님, Charleston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 4월 16일
Hi Anne,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay with us and look forward to seeing you again soon.

6/10 - 괜찮아요

Laura

2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
It will get better!

8/10 - 좋아요

jason

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 4월 16일
Hi jason,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay with us and look forward to seeing you again soon.

8/10 - 좋아요

Jill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place, but under construction. Our first room was leaking, I heard dripping throughout the night, but were so tired from driving. When we woke up, we saw there were several leaks in our room. Over the coffee area, over the vanity area, and over the A/C unit. We called the front desk and nobody came, so I grabbed housekeeping, and she got a gentleman there to see all the leaks. They did offer to move us to a different room, which we did, of course. Nothing was offered for the inconvenience or getting our stuff wet. Tara at the front desk was very friendly every time we encountered her throughout our stay. 4/10/24 - 4/14/24 Jill & Tedd Morrison
2024년 4월에 1박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Thanks Jill!

8/10 - 좋아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to beach
2024년 4월에 4박 숙박함
답변 제공: Kym GM 님, 2024년 5월 16일
Thanks for the nice rating Nancy!

4/10 - 별로예요

Erika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BEWARE IF THIS HOTEL…!!! EXPEDIA DID NOT MENTION THIS HOTEL IS UNDER RENOVATIONS ! Here is what was terrible: Construction: this hotel is going through construction. The lobby is non existent with water, leaks and drywall everywhere. Super unsafe and creepy looking Parking is a problem. The hotel does not have enough parking spaces so if you get back to your hotel pass 8 you will not find a parking space you will have to park in the front desk area that is exactly and be ready to walk 1/4 of a mile in the dark where there are alligators in the surrounding. The cleaning service is poor. They did not clean our room on our last night so we had to come back to a dirty room. Wet and dirty towels and blankets. Also we asked for an extra blanket and they never brought it. If this is okay in your books then you will be okay but I personally will never return to this hotel. And Expedia failed in letting me know that this hotel was going through construction!!!
답변 제공: Kym GM 님, 2024년 5월 16일
We regret that our booking partners are not sharing the information about our construction. We will be done in a couple of months and it is going to be beautiful!

6/10 - 괜찮아요

Tim

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Under construction
답변 제공: Kym GM 님, 2024년 5월 16일
Yes we are! Very exciting improvements in the works!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The construction
2024년 3월에 5박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 21일
Hi Michael,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay. Once the renovations are completed, we hope to see you again.

6/10 - 괜찮아요

Micaela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very quiet. Family friendly area.
2024년 3월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 18일
Hi Miceala,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Inconvenience and breakfast was lacking
2024년 3월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 12일
Hi Julie,Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you may have experienced during your stay. Once the renovations have been completed, we certainly hope you consider staying with us again.

2/10 - 너무 별로예요

Robert

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed on the first floor. One of our beds was broken and when I unknowingly sat on the edge I fell. I reported this twice. Although the hotel is under construction I was most bothered by how I felt dirty my entire stay. The room had a terrible dampness that made the trip terrible. The console between the beds was even tilted down. I’m really shocked they would even bother to utilize that room. 107
2024년 3월에 3박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 12일
Hi Robert,Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you may have experienced during your stay. Once the renovations have been completed, we certainly hope you consider staying with us again.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 12일
Hi David,Thank you so much for your feedback, we really appreciate it.

6/10 - 괜찮아요

Dena

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 12일
Hi Dena,Thank you so much for your feedback, we really appreciate it.

2/10 - 너무 별로예요

Scott

2024년 2월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 3월 21일
Hi Scott,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again.

2/10 - 너무 별로예요

genaro

2024년 2월에 2박 숙박함
답변 제공: Sonia S. King, Front Office Manager 님, 2024년 2월 12일
Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you experienced during your stay. It is always our goal to exceed the expectations of our guests.

10/10 - 훌륭해요

Bridget

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Sonia S. King, Front Office Manager 님, 2024년 2월 12일
Thank you so much for your feedback, we really appreciate it. Weare delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Ilona 님, Shelton

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Sonia S. King, Front Office Manager 님, 2024년 2월 7일
Thank you for your feedback, we really appreciate it. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 - 훌륭해요

Selena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was under renovation but didnt affect my stay at all on the weekend. Very convenient to Coligny Plaze and a mile away from the Sea Pines Gate.
2024년 2월에 2박 숙박함
답변 제공: Sonia S. King, Front Office Manager 님, 2024년 2월 7일
Thank you for your feedback, we really appreciate it. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 - 훌륭해요

Dontori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 1월 22일
Hi Dontori,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

8/10 - 좋아요

Josh

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Nice other than construction during our stay.
2024년 1월에 3박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2024년 1월 8일
Hi Josh,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

2/10 - 너무 별로예요

Derek

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got in pretty late and needed just one night. The rooms are located away from check in. We park in a literal construction zone which we ignore as we walked up. The building is literally falling apart, no real walls up in elevators. And again fine but at that rate, those rooms should just be closed off and not for customers to use. We settle in and get our kids to sleep as is it late. We go to lock the door and the door do not LOCK at all. When I say AT ALL, the latches don't even line up to go into one another to secure. We have a full video of us literally going into the room no key card or anything! And again we find this out close to midnight as our children are already asleep and it's freezing out. So we honestly just dealt with it for the night and used that pathetic top latch to make sure no one was able to break in. I can send the video for your reference but I suggest you let this hotel know that room 427 and likely all the rooms in this tower are unsafe. We were in a rush to get back home and had to leave otherwise I would have went and raised hell in the lobby. This was an absolute waste of money and I will also be leaving a full review on any other site to let others know to avoid this place at all costs. Also when we were trying to leave the construction parking, they were unloading concrete and there is only ONE way out of this area. So we sat there called lobby no answer. Employee on golf cart said to knock on trucks door to ask them to move....UNPROFESSIONAL
2024년 1월에 1박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2024년 1월 8일
Hi Derek,Thank you for your feedback, we really appreciate it. We apologize for any inconveniences you may have experienced. Please note there is information concerning our renovations on all websites. Also know that we use feedback such as yours to continue to train our staff for better service.

6/10 - 괜찮아요

Christina

2023년 12월에 2박 숙박함
답변 제공: Kym GM 님, 2024년 1월 24일
Thank you Christina. We recognize that the construcition on property is not fun for guests. We know that the end result will be worth it!

10/10 - 훌륭해요

Fidencio E.

2023년 12월에 1박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2024년 1월 8일
Hi Fidencio E.Thank you so much for your feedback, we really appreciate. We are delighted you enjoyed your stay and look forward to seeing you again soon.

2/10 - 너무 별로예요

Sherman

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close until you complete remodel
Place is under construction but the room was dated and repairs completed in bathroom looked like a handyman completed very noticeable and tacky . Construction will wake you in the morning disclaimer isn’t given until you check in
2023년 12월에 5박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2023년 12월 31일
Hi Sherman,Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you experienced during your stay. Please know we strive to exceed the expectations of our guests.

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great stay very comfortable good breakfast and hours
2023년 12월에 1박 숙박함
답변 제공: Terra 님, 2023년 12월 25일
Hi Janice,Thank you for choosing to stay here on Hilton Head Island at Holiday Inn Express. We appreciate you taking time to give us a review and sharing your feedback. It is great to hear you had a wonderful stay and we were able to accommodate your needs. We look forward to a future return and the great customer service we provide.

10/10 - 훌륭해요

RAMAN

2023년 12월에 2박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2024년 1월 22일
Hi RAMAN,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

6/10 - 괜찮아요

Karen

2023년 12월에 1박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2023년 12월 18일
Hi Karen,Thank you so much for your feedback, we really appreciate it.

2/10 - 너무 별로예요

Louis

2023년 12월에 2박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2023년 12월 13일
Thank you for your feedback, we really appreciate. We apologize for any inconveniences you may have experienced during your stay. We always strive to exceed the expectations of our guest. Please know we use feedback such as yours to continue to train our staff for better service.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2023년 12월 13일
Thank you for your feedback, we really appreciate. We are delighted you enjoyed your stay and look forward to seeing you again soon.

8/10 - 좋아요

Melissa

2023년 11월에 1박 숙박함
답변 제공: Terra 님, 2023년 12월 25일
Hi Melissa,Thank you for choosing to stay with us here on Hilton Head Island at Holiday Inn Express. We appreciating you taking time to complete a review and glad you a great stay with us.

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very clean. The hotel was being renovated but it didn’t really affect our stay. Nice outdoor pool. The breakfast which was included was good. The only detriment was you had to either walk or drive to the main check in building for breakfast or to go to the gym.
2023년 11월에 3박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2023년 11월 23일
Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Kimberly

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2023년 11월 23일
Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Ernie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sonia S. King, Front Desk Manager 님, 2023년 11월 23일
Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Lila

2023년 11월에 1박 숙박함
답변 제공: Sonia S. King, Front OfficeManager 님, 2023년 12월 13일
Thank you for your feedback, we really appreciate. We are delighted you enjoyed your stay and look forward to seeing you again soon.