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스파크 바이 힐튼 힐튼 헤드 아일랜드 여행 후기

2.5 out of 5
스파크 바이 힐튼 힐튼 헤드 아일랜드
11 Lemoyne Avenue, Hilton Head Island, SC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 910개 이용 후기 중 311개" "
평점 8 - 좋아요. 910개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 910개 이용 후기 중 162개" "
평점 4 - 별로예요. 910개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 910개 이용 후기 중 56개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

William

별로예요: 청결 상태
2024년 4월에 1박 숙박함

4/10 - 별로예요

Phil

연인과의 여행
The people at the property were very kind. There was no outside markings to show where the property was so it was somewhere difficult to find without GPS. The only difficulty was there was no hot water the whole time we were there so we were unable to shower. That is a real downer. I thought a refund was due, but didn’t ask for one.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Julie 님, Hollywood

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
No hot water for 24 hrs. Staff was nice (especially Angela). Property is oddly situated and could use more/better amenities
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Marilinda

좋아요: 직원 및 서비스
The room smells & there is no view.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Mika

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Their card reader was down when we checked in. The customer service person at the front desk stated he would call when the system was back up. No biggie, I had already prepaid for the room online. Wait till 11pm at night when he began banging violently on the glass window at our room. He banged the door so hard it scared my 71 year old mother who was staying with us. Woke us up for a 10.00 parking charge that had to be paid immediately. Excuse me..... but I think it would have been just fine to wait until morning. He called the room phone and my spouse and I walked to the office to pay AGAIN in the middle of the night! I exclaimed how upset I was at his behavior and that none of us could fall back asleep. In which he started shouting at us that we were "Not respecting him" I stated that he was wrong for ruining our night and that that his behavior was unnecessary. I can not believe you have such a reckless person on your staff!!!! You can also hear all of your neighbors any one walking up the stairs, this place sounds like a bowling alley.
2024년 3월에 1박 숙박함
답변 제공: Chad M. 님, 2024년 3월 21일
I will investigate this matter immediately and will handle accordingly. Thank you for bringing this to my attention

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property very clean staff was great didn't like location but I will stay again
2024년 3월에 2박 숙박함
답변 제공: Chad M. 님, 2024년 3월 21일
Thank you for your feedback. We are glad you enjoyed your stay with us

6/10 - 괜찮아요

stacy

가족 여행
별로예요: 직원 및 서비스
Most of the staff just kind of did their own thing. Constantly sitting talking on their phones some of them were quite rude. I was surprised considering this was a Hilton property. The rooms were clean. Location was good to.
2024년 3월에 7박 숙박함
답변 제공: Chad M. 님, 2024년 3월 21일
Thank you for your feedback. I will look into the agents being on their phone as that is not allowed.

2/10 - 너무 별로예요

Lee

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Manager was very rude when checking in. Need customer service training. Facilities need cleaning. Not enough lighting at night - not safe.
2024년 3월에 1박 숙박함
답변 제공: Chad M 님, 2024년 3월 21일
Thank you for bringing this to my attention. On the day of your check in I was out. Please contact the hotel so I can investigate.

10/10 - 훌륭해요

Kim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was perfect couldn’t ask any better ! Fast efficient and friendly! Awesome
2024년 3월에 1박 숙박함
답변 제공: Chad M 님, 2024년 3월 21일
Thank you! We are glad you enjoyed your stay!

4/10 - 별로예요

Doug

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No name on building. Needs to have a lot more work done to it. Breakfast consisted of bagels and muffins. Door on room had no bottom seal, put towel on floor to keep bugs out.
2024년 2월에 3박 숙박함
답변 제공: Chad M. 님, 2024년 3월 21일
Thank you for your feedback. We have recently installed the door sweeps on the doors. Unfortunately, we are awaiting approval from the town of Hilton Head to install the sign. The city has very strict guidelines on the appearance of the buildings on Hilton Head. Thank you for your feedback

2/10 - 너무 별로예요

Charles

2024년 2월에 1박 숙박함
답변 제공: Chad M. 님, 2024년 3월 21일
We apologize for the inconvenience you had during your stay. Please contact us so we can learn more. Thank you

2/10 - 너무 별로예요

Will

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful
2024년 1월에 1박 숙박함
답변 제공: Chad M. 님, 2024년 3월 21일
I'm sorry to hear your stay was not enjoyable. Please contact the hotel so that we can learn more. Thank you

2/10 - 너무 별로예요

Norm

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay at Sparks
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It took about 20 minutes to check-in because there was just 1 person at the desk, the comforter smelled like body odor, the remote did not consistently work, the property was under renovation and there was sawing right outside of our room at 8am.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Liazel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함

4/10 - 별로예요

Pam

가족 여행
별로예요: 편의 시설/서비스
The room had no microwave, coffee maker, or ice container in it. We were told that Best Western allowed them but was not available with Hilton. The staff was friendly.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

What's Next

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I did not like the smoking outside and renovation drilling in the morning woke me up.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Maria

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: Nicole 님, 2023년 11월 3일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location was nice! Close to everything
2023년 10월에 6박 숙박함

8/10 - 좋아요

Cecil

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 7박 숙박함

2/10 - 너무 별로예요

Amanda

2023년 10월에 3박 숙박함
답변 제공: Chad M 님, 2023년 11월 10일
We apologize that you had a negative experience. Please contact the hotel so we may learn more. Thank you

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a short walk to the beach and lots of dining choices within a 5 to 10 minute ride. It was clean and the breakfast was good.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Dorothy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing!
We originally booked a two night stay and had to check out after one night. I asked for a refund for the one night we did not stay. I spoke with the property as well as Hotel.com. No refund was given. Additionally, the room we stayed in had a stale basement smell.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Becky

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was Great Will stay at this location 😀
2023년 10월에 1박 숙박함

8/10 - 좋아요

Sean T

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and calm.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Urs

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Santana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

4/10 - 별로예요

Mark

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Chad M. 님, 2023년 9월 26일
We apologize that you did not enjoy your stay. Please contact the hotel to tell us more about your experience

10/10 - 훌륭해요

Ramon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the beach, shopping, groceries, dining. Bike/walking trails get you to all of the above. You can park your car when you get there and not drive it again until you leave. If you're happy with Caligny Beach, you're all set. If you want to visit the Sea Pines portion of Hilton Head, be advised you will need to purchase a gate pass. The room was clean. The staff was friendly and helpful. The free breakfasts were tasty and sufficient. No complaints.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Madeline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay for pretty good price!
We enjoyed our stay here! Nice that it included free breakfast! The pool was nice, no one ever seemed to be there which makes sense since only a 15 minute walk to the beach. The pool can be shady at times. The bed was so comfortable we loved it and the room was pretty good sized! Pet friendly is a bonus even though we didn’t stay with any. Love it!
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Derryl

연인과의 여행
No housecleaning on Sunday
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Billy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't know why people complain
Had a great stay. Staff was wonderful. Angie was so fun and pleasant, at check in. Would definitely recommend! If I had to find a complaint. They close the pool to early! LOL
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Odane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice and professional. Room was nice and comfortable
2023년 8월에 2박 숙박함

8/10 - 좋아요

Marina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks. It was very good.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Rebekah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Cole

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Mike

좋아요: 편의 시설/서비스
Good location breakfast was good for a buffet. A little hard to find in the dark but that’s not their fault, no street lights on Hilton Head. I thought it was just fine.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Trudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was very pleasant!
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was super close to the neighborhood beach access, clean, plenty of parking, cold a/c and free breakfast was a plus! The old tennis courts around the building are an eye sore but not visible from the street. Perfect for less than a 7 night stay during high season.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Jeanine 님, Broomall

가족 여행
좋아요: 직원 및 서비스
Ok, keeping in mind it’s a Best Western, even still, I was a bit disappointed. Checked in late after a torturous travel day. Staff was accommodating and friendly. Check-in was rather quick and easy. Parking is $10 (not sure if it’s a flat rate or a nightly rate. We only stayed one night). Access to our room was from outside, so we had to walk through the building and around the back to gain entry. There’s no other way to put it, but our room was just weird. It definitely used to be a storage unit of sorts, and did not feel at all like a typical room. It was a suite, so the size was nice, and it was open. It just smelled incredibly musty, like unbearably musty, and was so humid, so we weren’t really comfortable. I couldn’t wait to get out. Beach is nearby, so that was convenient, and they let you stay parked at the hotel past checkout.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Catherine

가족 여행
좋아요: 편의 시설/서비스
Old and shabby.
2023년 8월에 3박 숙박함

6/10 - 괜찮아요

Beatriz

연인과의 여행
별로예요: 직원 및 서비스
Terrible customer service by Angela at the front desks. Breakfast options, not good. Dead bugs in the bread are for two days in a row. Rooms was clean!
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Julie

별로예요: 직원 및 서비스
Staff was rude, very noisy at all times, had to pay for parking
2023년 7월에 3박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함