외관
예약 가능 여부 확인

머큐어 호이안 여행 후기

4 out of 5
머큐어 호이안
321 Cua Dai Street, Hoi An, Quang Nam

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 39개 이용 후기 중 14개" "
평점 8 - 좋아요. 39개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 39개 이용 후기 중 5개" "
평점 4 - 별로예요. 39개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 39개 이용 후기 중 0개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Roger 님, UK

좋아요: 직원 및 서비스
Our 2nd visit to Mercure in How An
Considering we paid to be upgraded to a superior room, we must admit to be disappointed both with cleanliness and the bed sheet changes. We paid needlessly and was not happy with doing so, no manager was around to discuss & the girl who signed us our could hardly speak english a big shame!!! It was our wedding anniversary & they were advised of this as we wanted to eat in the hotel as it was our second visit we were promised to be spoilt on our anniversary it did not occur. In fact there was no facility for us to eat as the kitchen was closed. There were noticeable bugs on the corridor on the top floor which were not moved, and in fact increased. Staff had been given notice to finish as the hotel was closing for refurb, and so many were chatting and dissinterested in visitors. I will say breakfast was fabulous the cook and some of the waitresses worked very hard, yet there was a lot of nonsense & chit cha going on in the kitchen. Disappointed in some ways as we had specifically come back here as
2018년 2월에 20박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay here the staff were friendly an easy bike ride into Ancient Town.
2017년 12월에 5박 숙박함
답변 제공: Masa - General Manager 님, 2018년 1월 11일
Dear guest, Thank you for giving us your feedback of stay. I hope our hospitality and services make you feel coming back again. Best Regards

8/10 - 좋아요

とらきち 님, ベトナム、ハイフォン

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
中心部にほど近い清潔感のあるホテル。
スタンダードクラスの部屋を予約し、二泊しましたが、広さや設備に問題は無く快適でした。ただ、シャワーの水量が少ない、ドアの締まりが悪い、タオルのほつれなどが気になりました。朝食は美味しく、従業員もフレンドリーで親切でしたが、交代する時の引き継ぎが上手く出来ていないのか、お願いした車の手配などに行き違いが2度ほどありました。
2017년 10월에 2박 숙박함
답변 제공: Masa - General Manager 님, 2017년 10월 20일
とらきち　様 この度はメルキュールホイアンをご利用いただき、誠にありがとうございました。 ご指摘の通り、設備、サービスとさらに向上させていく次第であります。 またのご宿泊、お待ち申し上げております。 小林

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay at Mercure Hoi An
An excellent stay, very helpful service from all staff. Comfortable and stylish hotel. Good pool. Excellent spa. Convenient location for old town, beach, and very good local restaurants.
2017년 9월에 7박 숙박함
답변 제공: Benjamin Dupont 님, 2017년 10월 20일
Dear Michael, Thank you for choosing Mercure Hoi An during your visit in Hoi An. It is glad to read your feedback that you enjoyed your stay with us. We look forward welcoming you again soon. Best Regards Masayuki Kobayashi

10/10 - 훌륭해요

Greg 님, New Zealand

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great pool
This hotel had a great pool which is essential if you are travelling with kids. Even though we booked for 3 people there was only 1 bed and I had to pay a lot extra to get a bed moved in. I think this is an Expedia problem - you shouldn't be able to book a room for 3 people with just one double bed in it. Great hotel tho and would definitely go back.
2017년 10월에 5박 숙박함
답변 제공: Masa - General Manager 님, 2017년 10월 20일
Dear Greg on, Thank you for posting your kind review on Expedia. I hope you have received separate email from me regarding explanation of extra bed. However we are glad to know that your family enjoyed your stay with us and look forward welcoming you again soon. Best Regards Masayuki Kobayashi

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel great pool
This is a nice hotel with a great breakfast. It's a little far away from the town but the offer free bikes and it does not take too long to walk. The taxis are also very cheap
2017년 8월에 3박 숙박함
답변 제공: General Manager 님, 2017년 8월 29일
Dear Anonymous, Thank you for staying with Mercure Hoi An during your visit to Vietnam and posting your kind feedback. I hope you enjoyed your stay with us as well as in Hoi An and look forward welcoming you again. Best Regards Masayuki Kobayashi

10/10 - 훌륭해요

ZILING

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
Very friendly staff,good location and nice swimming pool.however, the decoration is a little bit old, coffee maker was leaking and there is few choice of breakfast. Overall, still good
2017년 7월에 4박 숙박함
답변 제공: Benjamin Dupont 님, 2017년 8월 18일
Dear ZILING, Thank you for staying with Mercure Hoi An and posting your kind feedback. All of our staff look forward welcoming you again soon. Best Regards Masayuki Kobayashi

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!
Great location, love the free beach bungalows and the hotel pool. Rooms really clean and beautiful big bath to relax in. Highly recommend.
2017년 6월에 4박 숙박함
답변 제공: Masayuki Kobayashi 님, 2017년 7월 6일
Dear Guest, Thank you for sharing your experience. We are glad to know that you enjoyed your stay with us. We look forward welcoming you again. Best Regards General Manager

8/10 - 좋아요

GL 님, UK

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel
nice hotel located between the beach and the old town, half hour walk from each, excellent friendly staff, good breakfast, clean well maintained rooms a little dated perhaps, still comfortable however.
2017년 5월에 7박 숙박함
답변 제공: Masayuki Kobayashi 님, 2017년 7월 6일
Dear GL, Thank you for posting your kind review. We will keep improving our facilities and services and would like to welcome you again. Best Regards General Manager

6/10 - 괜찮아요

mike

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Nice friendly staff.
Room was very basic for money and noisy on the road. Breakfast very basic too. Internet broke down.
답변 제공: Masayuki Kobayashi 님, 2017년 6월 1일
Dear mike, We apologize for any inconvenience regarding for the internet connection during your stay, it was due to problem by main supplier and took about 1-2 hours to recover their problem. I look forward welcoming you again soon. Best Regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
ホテルはとてもきれいで朝食もおいしかったです。 スタッフの方はとても親切で安心できました。 ただ、部屋のドアの立て付けが悪くちゃんと締まりませんでした。 アメニティは4つ星という割にシャンプーなどが良くなく残念でした。 部屋にはアリがいて、ベッドにまで登ってきてしまい気持ち悪かったです。
답변 제공: Benjamin Dupont 님, 2017년 5월 29일
お客様へ この度はメルキュールホイアン・ロイヤルをご利用頂き、誠にありがとうございました。 アメニティーに関してですが、現在サプライヤーと話し合いをしており、数か月以内に順次、変更していく事になるかと思います。アリの件につきましても、ペストコントロールの業者及びハウスキーピングスタッフに確認をさせます。 又のお越し、お待ちしております。 小林

10/10 - 훌륭해요

Roger 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Uncompromised comfort with cheap price
Breakfast food is yummy. Staff are helpful in providing local knowledge and when emergency. One staff Phuc helped out to wrap my father's bleeding hand when accident arose. Chic decor. Price is among the cheapest of all Accor hotels.
답변 제공: Masayuki Kobayashi 님, 2017년 4월 24일
Dear Roger, Thank you for spending a time posting your kind review. I will make sure passing your message to Phuc which encourage his motivation improving his service level further. we look forward welcoming you again. Best Regards General Manager

8/10 - 좋아요

prographica 님, Danang

좋아요: 청결 상태, 직원 및 서비스
Small nice hotel to visit and spend time
Small nice hotel with restaurant and pool. It has normal hotel room and villa type, I recommend to stay in Villa type, because normal hotel room is just like other hotel building room. Villa has in-front pool and restaurant so that it is like really private garden and nice dining at your side. If you are thinking just want to stay at hotel should think about this villa, because there is many beach side place, but it is too large and many people staying with, so not quite. But this villa can get silence and at-home time.
답변 제공: Masayuki Kobayashi 님, 2017년 2월 4일
Dear prographica, Thank you for posting your kind feedback. I am glad to know that you enjoyed our relaxation and cozy atmosphere of hotel and had a great holiday with us. We have noted your comments of bath room issue and will take an action. All of our team look forward welcoming you soon again. Best Regards Masayuki Kobayashi

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
市街地からは遠いがコスパはよい
市街地からは遠いが、部屋の中は小奇麗でした。
답변 제공: General Manager 님, 2017년 2월 21일
この度はメルキュールホイアンにご宿泊頂き、誠にありがとうございました。旧市街から0.8キロ位の距離がありますが、次回は無料の貸自転車、無料のシャトルバスのご利用をお勧め致します。タクシーでも200円以下となります。 これからも、サービス、施設共により快適なご滞在ができるよう、スタッフ一同、努力していく次第です。 又の御滞在、お待ちしております。 小林- 総支配人

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 2월 21일
Thank you for giving us a great rating. All of our staff look forward welcoming you again soon. Best Regards Masayuki Kobayashi

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon séjour
Personnel plutôt attentionné, chambre propre, piscine assez grande propre et sympa. À 25 mins à pied du pont japonais, l'hôtel propose qques navettes pour le centre ville et la plage sinon taxis aisément disponible. Qques restos et magasins à proximité.
답변 제공: General Manager 님, 2017년 2월 21일
Dear Bon séjour, It is glad to know you enjoyed your stay with Mercure Hoi An. Please feel free to contact me when you have a chance visiting Hoi An Again. Best Regards Masayuki Kobayashi

8/10 - 좋아요

Roger 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not far from ancient city but close to restaurants
Beautiful pool. Comfortable and clean rooms good sized smaller hotel. Only minor gripe was getting pool side beverage and not always cleanup. Would not hesitate to stay there again
답변 제공: Masa 님, 2017년 2월 21일
Dear Roger, Thank you for posting your kind comments. All of our staff are trying to improve our services to welcome you again. Best Regards Masayuki Kobayashi

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel but
Nice hotel but bell boy very cheeky keeps harassing me and my girlfriend for a private car to the airport so he can get extra cash Also lied about not having buses in the town to the airport, would not recommend for couples
답변 제공: Masa 님, 2017년 2월 21일
Dear Guest, Thank you for sharing your comment with us. I apologize for any uncomfortable behavior by my staff. I will check and take necessary actions. Best Regards Masayuki Kobayashi

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Relación calidad precio desastrosa
Las instalaciones del hotel están bien, pero la habitación era viejísima, sin terraza y con vistas a un tendedero, Quisimos cambiarla y no nos dieron opción (teniendo el hotel reservado con dos meses de antelación). Las consumiciones dentro del hotel a precio de España, así como todos sus servicios y el desayuno bastante lamentable.
답변 제공: Masayuki Kobayashi 님, 2016년 7월 28일
Dear Anonymous, It is with sincere regret that we note your dissatisfaction with our service and facilities. Regarding for the terrace, our standard room does not have a terrace but superior & junior suite does. We are pleased to change the rooms as long as room is available. I believe it was high occupancy date during your stay with us. Please kindly accept my apologies and look forward welcoming you again. Best Regards General Manager

8/10 - 좋아요

John 님, Newcastle

좋아요: 직원 및 서비스, 객실의 편안함
A relaxing holiday
Dear John, It is highly appreciated if you can brief with us a little more details of your experience for us to improve our facilities & service. Best Regards General Manager

6/10 - 괜찮아요

minh 님, nha trang

trung bình
khách san không được tốt lắm
답변 제공: General Manager 님, 2017년 2월 21일
Dear trung binh, Thank you for posting your feedback. It is regret to know that you did not satisfy your stay with us. It is highly appreciated if you can share with me a little more details. Best Regards Masayuki Kobayashi

4/10 - 별로예요

Rhona 님, Canada

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here.
i stayed at this hotel 3 yrs ago and loved it. But it has changed ownership to the Mercure chain and is in disarray. Unpleasant 4 days with 2 booked rooms- 3 room changes for both our parties due to water/ plumbing problems. It was unnervingly cold in our last 2 rooms - we wore our coats in the room at all times. The staff, although lovely, had no clue how to work the temperature controls. Despite an upgrade the second day to a room with running water, the new room had the same problem. While showering on the last day I was left wet and half clean. My friend's room burst a pipe in the ceiling flooding the bathroom and soaking all his personal items with dubious water. The wireless often goes off necessitating calls to reboot their system. We paid full price for accommodation that was misrepresented as 4 star and I got was a lengthy description of their plumbing problem and an apology via email from the manager (he was away when I asked for him and paid the bill). It was like ordering pizza and getting one with just toppings, no crust "because the baker was sick". Totally unacceptable, especially considering I paid twice the price it cost in 2013 and this property is listed as a 4 star resort.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
期待外れでした
アコーグループになったということで期待していたが、期待外れだった。 従業員がチップを欲しそうだった。　　　タオルセットの追加を頼んだが結局持ってきてくれていなかった。　　　トイレ・シャワー室の排水が悪く水が流れていかなかった。
답변 제공: Benjamin Dupont 님, 2016년 3월 26일
拝啓 この口コミを投稿していただきありがとうございます。私はあなたの経験があなたの期待と一致していないことを聞いて申し訳ありません。私たちは水の排水に問題をおかけして申し訳ございません。この問題は、実際に今解決されています。私はあなたが私たちにあなたをバック歓迎する機会を与えることを願っています。 もう一度私たちの謝罪を受け入れてください。 ありがとう。 ベンジャミン・デュポン - ホテルマネージャー このメッセージは、電子的に翻訳されていることに注意してください Benjamin Dupont - Hotel manager Please note that this message hasbeen electronically translated.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Benjamin Dupont 님, 2016년 4월 9일
Thank you for your 5* ratings.

10/10 - 훌륭해요

bec 님, aus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and big swimming pool
Great friendly staff Great location close to the ancient town walking distance or catch the hotel shuttle bus
답변 제공: MercureHoiAn 님, 2016년 1월 29일
Dear 'bec', Thank you for posting this 5* rating after your stay at Mercure Hoi An Royal, it's rewarding for the team to read that you describe as "great friendly staff". happy you find also our location to be great. Thank you and we hope to see you again. Benjamin Dupont - Hotel Manager

8/10 - 좋아요

henri 님, paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel très confortable
Très bel hotel, bien situé entre la vieille ville et la plage. Très jolie piscine, staff très sympathique, petit-déjeuner agréable. Chambre confortable et élégante. Seul bémol: les couloirs, plutôt jolis avec leurs carrelages, sont très bruyants. Portent qui se ferment, voix. Heureusement que la clientèle est calme. Dans l'ensemble, très bien et à un prix imbattable.
답변 제공: BenjaminD-HotelManager 님, 2016년 2월 3일
Cher 'henri' Nous vous remercions d'avoir pris la peine de partager votre experience. Nous sommes ravis de lire que vous avez apprecie votre sejour au Mercure Hoi An Royal. En esperant d'avoir le plasir de vous revoir. Sincere salutations Benjamin Dupont - Directeur de l'hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
とても素敵なホテルです
改装されてとてもきれいでした。特にお部屋も良かったです。 スタッフも親切で特に問題はありませんでした。ただし、朝のレストランのスタッフは例外です。
답변 제공: Hotel Manager 님, 2015년 12월 15일
親愛なるゲスト、 *メルキュールホイアンロイヤルに滞在し、5で私たちを評価した後、このレビューを投稿する時間を割いていただきありがとうございます 我々は再びお会いしたいと考えています。 ベンジャミン・デュポン - ホテルマネージャー Please note this message was electronically translated. Benjamin Dupont - Hotel manager

8/10 - 좋아요

Mark 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Resort style hotel near town
The hotel itself was well appointed with a great pool, breakfast was also good. The staff were friendly and helpful overall throughout our stay. Transfers to the beach are included which is a great bonus, the hotel has an arrangement with a beach bar there, usually I'd avoid such set ups viewing them as a bit of a rip off, but actually it wasn't it worked really nicely and I'd recommend. It is worth noting that the hotel offers free bike rental which is a great way to explore the nearby old town. However, be advised that by taking the bike you are fully liable for $150 if anything happens to it - ours were stolen from the town despite being locked and on a busy street. This isn't the hotels fault, but one to consider before taking the bike - it was $300 we didn't plan on spending! One odd thing about the room is that the toilet is in the shower area, more an oddity than an issue!
Dear Mark, Thank you for taking the time to post this review after your stay at Mercure Hoi An Royal. It is good to read that you had a great stay with us and appreciated our service. We hope to see you again. Best regards, Benjamin Dupont - Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great hotel
Great hotel not far away from City centre! Excellent service, swiming pool!
답변 제공: Benjamin Dupont 님, 2016년 1월 16일
Thank you for your review, we appreciate the compliments and we hope to see you again. Best regards

8/10 - 좋아요

Morty 님, Melb, Vic

좋아요: 청결 상태
A little out of Old Town in a non-descript area.
Hotel food was below standard generally, hotel is also a bit tired, was undergoing needed work while we stayed at most times of the day. We upgraded to a poolside room which was better than standard.
답변 제공: Hotel Manager 님, 2015년 8월 31일
Dear Melb Vic, Thank you for your staying with us and posting this review. With our new chef joining the team we believe that our food is moving toward improvement. We apologize for the disagreement during your stay, and hope to see you again. Thank you and best regards Benjamin Dupont – Hotel Manager

6/10 - 괜찮아요

dianne 님, melbourne, australia

좋아요: 객실의 편안함
hotel was pleasant and but a little dated.
The hotel staff were okay, however upon arrival a staff member wanted us to shop at his sister's business and was quite pushy. Is made us uncomfortable. The hotel could have been better equiped if they had air conditioning in the restaurant and bar. Staff also overcharged us for taxi fares, quoting higher prices and asking us to pay them directly in cash and not to the drivers. Staff need to be more customer focused.

8/10 - 좋아요

Kim Ngan 님, Sweden

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
The location is far from the centre than we expected! Our room is noisy due to neighbor and rooms are small. The bus service is good and people are nice!
답변 제공: Benjamin Dupont 님, 2015년 10월 24일
Dear Kim Ngan, Thank you for taking the time to share your feedback after you stay in our hotel. We are sorry for the small inconvenience you have encounter but hope that the the service of our staff can remain a part of your good memories from Mercure Hoi An Royal. We hope to see you again and for more space we would recommend to book a junior suite by the pool. Best regards, Benjamin Dupont - Hotel Manager

10/10 - 훌륭해요

David 님, Genf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Eines der besten 4 Sterne in Hoi An
Gute Lage, guter Service, toller Pool. Kostenlose Fahrräder. Besser als die meisten 4 Sterne Hotels in Hoi An (außer vielleicht das Essence). Was nett wäre ist ein kostenloser abholservice vom Flughafen. Die Taxis hier sind nervenaufreibend und versuchen immer einen übers Ohr zu hauen - nicht ein guter Start in den Urlaub.
답변 제공: Benjamin Dupont 님, 2015년 10월 24일
Lieber David, Vielen Dank für Ihre neueste Beurteilung nach dem Aufenthalt im Mercure Hoi An Königlichen. Wir freuen uns zu lesen, dass Sie die Lage, Service, Pool und kostenlose Fahrräder genossen haben. Wir hoffen, Sie wieder zu sehen. Bnejamin Dupont - Hotel Manager

8/10 - 좋아요

Sandra 님, Albury/Wodonga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in Hoi An
I reviewed this hotel on Trip Advisor a couple of days into our stay and we were even more impressed by the end of the stay. The most impressive thing about the hotel is the attitude of all the staff. Being a spa addict I was particularly impressed by the professionalism and friendliness of Mai and all her staff in the hotel spa. Great value for money.
답변 제공: Benjamin Dupont 님, 2015년 9월 12일
Dear Sandra, Thank you so much for once again sharing your feedback on your stay at Mercure Hoi An Royal. It's very rewarding for the team to hear such positiveness from the voice of our guest. We hope to have the chance of welcoming back. Thank you and kindest regards, Benjamin Dupont - Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, good serive, i love the pool. But far from An Bang beach, just have shutte bus 2 times/ day.
답변 제공: Benjamin Dupont 님, 2015년 9월 12일
Dear Sir, Madam, Thank you for you review, we are happy that you found our staff friendly, good service and loved the pool. We have two different beach close to our hotel however due to weather changes we now recommend An Bang Beach which is nicer but a bit further away then Cai Dai. Thank you and best regards. Benjamin Dupont - Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bel hôtel , personnel très accueillant
Très bel hôtel avec très belle piscine. Personnel très accueillant et serviable. La chambre est bien décorée, très propre. Transport gratuit mis à disposition à certaines heures, très pratique. Nous avons pu manger en dehors des heures de repas grâce au personnel très compréhensif !

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely relaxing stay
Amazing pool and restaurant food....just need to update the rooms to match the downstairs decoration. The communal area are lovely...bed was comfortable but rooms a little basic and my room 205 had a window overlooking an outside walkway. My view was a very nearby blank wall with staff walking back and forth looking in so had to keep my curtains closed. The pool however is spectacular so make sure you get another room

8/10 - 좋아요

Dutch couple 님, Kuala Lumpur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel worth staying in.
Hotel conveniently located between beach (by bicycle) and historic town centre (by foot). Friendly staff who will leave you with a birthday cake, if it is that time of year for you. Nice swim pool and good room comfort, although breakfast could be a bit better. Certainly value for money.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ikke mye å pirke på
Vi sjekket inn sent på kvelden, og ble møtt av en sovende resepsjonist og en mørk lobby. Rommet var rent og romslig, men ikke mye til utsikt, da denne var inn i en vegg. Spa-avdelingen hadde godt utvalg, og gode priser. Det regnet en dag, og de delte ut paraplyer til gjestene når vi skulle ut. Pluss for shuttle til stranda. Vi sjekket ut på natta for å dra til flyplassen, og vi ble snendt med to esker hver med frokost de hadde tilberedt for oss. En god tanke, men da det hadde kommet seg et par hundre bananfluer i hver eske, trakk dette ned inntrykket igjen...