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홀리데이 인 익스프레스 피츠버그 이스트 - 몰 에어리어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 434개" "
평점 8 - 좋아요. 1000개 이용 후기 중 350개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 113개" "
평점 4 - 별로예요. 1000개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 48개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice being remodeled
2024년 4월에 1박 숙박함
답변 제공: Helen (GM) 님, 2024년 4월 15일
Thank you! We're glad you like the new look. We've put a lot of effort into making our space even more comfortable and inviting for our guests. If there's anything specific you're enjoying or if you have any suggestions, feel free to let us know!

2/10 - 너무 별로예요

Rajesh

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The holiday inn was under renovation, the outside of the hotel was dirty and has bad smell. Lot of noise while sleeping in the room. Hotel is under renovation and it created lot of inconvenience for families with kids.
2024년 3월에 1박 숙박함
답변 제공: Helen (GM) 님, 2024년 4월 15일
I'm sorry to hear about your experience at the Holiday Inn. Renovations can indeed be disruptive, especially for families with children, and we apologize for any inconvenience caused. Your feedback is valuable, and we'll make sure to address these issues with our team to improve our guests' experiences during renovations. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future once the renovations are complete. If you have any further concerns or feedback, please feel free to share.

10/10 - 훌륭해요

Dan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Dillon

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
A number of the construction workers onsite for the renovations occurring on the first level were staying on our same floor - level 2. They were literally screaming, hollering, and partying all night long. Whether they are simply that loud or the walls are extra thin, we could hear them over the TV turned up to full volume. This last until about 1:00am, which was less than ideal because I had a 6:00am wake up time the following morning. Even the following morning - I'm assuming because some of these contractors were sleeping off the party the night before - there was a straight 15-20 minutes of knocking a nearby room door. A coworker was trying to wake the culprits up by banging on their door with no regard for any hotel guests nearby. I understand the convenience of having contractors doing work on the building staying onsite, but there should be a more concerted effort to have them separated from paying hotel guests.
2024년 3월에 1박 숙박함
답변 제공: Helen (GM) 님, 2024년 3월 30일
I sincerely apologize for the disturbance caused by the construction workers staying on your floor. Your comfort and rest are of the utmost importance to us, and it's unacceptable that you were unable to enjoy a peaceful night's sleep due to noise from other guests.I will immediately address this issue with our management team to ensure that steps are taken to prevent such disruptions in the future. This may include reassigning rooms for construction workers to a separate area of the hotel or implementing stricter noise policies to maintain a quiet and relaxing environment for all guests.Please accept our apologies once again, and if there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We value your feedback and will work hard to ensure that your next visit is more pleasant.

10/10 - 훌륭해요

Abdullah Al

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed one night at the hotel. Check in was easy and quick. The hotel has three floors, so it was easy and fast to take the stairs, although there is an elevator. Shower was nothing fancy which I appreciated. Some hotels modernize the showers so much you need an engineering degree to figure out how it works. Bed was clean and soft. People across the hall had loud music blaring but we could not hear anything in our room. I liked that there was a sign indicating quiet hours between 11pm-6am. There is free parking in front of the hotel but spaces are a little tight for SUVs and trucks. We had a good stay here.
2024년 3월에 1박 숙박함
답변 제공: Helen (GM) 님, 2024년 3월 27일
Thank you for your detailed feedback! We're delighted to hear that you had an enjoyable stay with us. We're glad that you found the check-in process smooth and that our three floors layout and easy stair access suited your needs. It's great to know that you appreciated the simplicity of our shower setup and the cleanliness and comfort of our beds. We understand the importance of a peaceful environment, so we're pleased that our quiet hours policy helped ensure a restful night despite the noise from neighboring guests. We'll also take note of your feedback regarding parking space availability for larger vehicles. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 - 좋아요

Taylor

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay for a weekend of shopping!
2024년 2월에 1박 숙박함
답변 제공: Helen (GM) 님, 2024년 3월 27일
We're thrilled to hear that you found our hotel to be a perfect place for a weekend of shopping! Our convenient location and comfortable accommodations aim to provide an ideal base for guests looking to explore the shopping opportunities in the area. Whether you're seeking trendy boutiques, department stores, or specialty shops, we're glad that our hotel served as a convenient and enjoyable place to rest and recharge between shopping excursions.

8/10 - 좋아요

Ken

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Convenient location. Satisfactory facilities.
2024년 2월에 3박 숙박함
답변 제공: Helen (GM) 님, 2024년 3월 27일
hank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to provide exceptional service, and we're thrilled that you found our staff to be great. We're also glad that our convenient location met your needs and that you found our facilities satisfactory.

10/10 - 훌륭해요

Rod

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Joyce

좋아요: 청결 상태, 직원 및 서비스
They tried to charge me an extra $135 for using a third party to book my reservation.
2023년 12월에 2박 숙박함
답변 제공: Helen (GM) 님, 2024년 1월 7일
Sorry you felt that way. The only reason the price was 135.00 is because you extend your stay through the hotel, a holiday weekend.

10/10 - 훌륭해요

Ashley 님, Core

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Rosemary

2023년 12월에 1박 숙박함

8/10 - 좋아요

Scott

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very nice and clean, staff forms, extremely helpful and polite. They had a very typical American breakfast, coffee was delicious! I only wish hotels would start putting two sitting chairs in a row instead of just one. And I am very thankful this chair was not on rollers. My last experience in the hotel, I fell because the chair room away from me.
2023년 12월에 1박 숙박함
답변 제공: Helen (GM) 님, 2024년 1월 7일
We appreciate your positive feedback about the cleanliness, helpfulness of our staff, and the delicious coffee! It's great to know that you enjoyed your stay overall. Thank you for sharing your suggestion about having two sitting chairs in a row, and we'll certainly take that into consideration for future improvements. We're also glad to hear that the chair in your room was not on rollers, ensuring your safety. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Melissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Lisa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at other hotels in the Homestead Waterfront area and this one was the worst. The front desk staff was rude, the room was super small and dingy. The hotel is basically in the parking lot in front of big box retail. We were given a room on the ground floor with no option to change, so anyone could walk past and see into our room. I do not recommend this hotel. There are better options at the same price point.
2023년 12월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
I sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take your feedback seriously, and I want to assure you that we are committed to addressing the issues you raised. We will investigate the concerns with our front desk staff and take steps to ensure a more positive experience for future guests. Additionally, we appreciate your comments about the room size and location, and we will use this feedback to make improvements where possible. We value your input and hope to have the opportunity to make things right for you in the future. Thank you for bringing this to our attention.

8/10 - 좋아요

Alberto

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property has some flaws.
2023년 12월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
I appreciate your feedback about our property. We are constantly working to improve and provide the best experience for our guests. If you could provide more specific details about the flaws you encountered, it would be helpful for us to address and rectify those issues. Your satisfaction is our top priority, and we value your input. Please feel free to share more details, and we will take the necessary steps to enhance your future stays with us. Thank you for bringing this to our attention.

8/10 - 좋아요

Emily

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Alisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff.
2023년 11월에 2박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
Thank you for your positive feedback about our staff! We are delighted to hear that you found them friendly and helpful. Providing excellent service is our priority, and we appreciate you taking the time to share your positive experience. If there's anything specific that stood out to you or if you have any suggestions for further improvements, please feel free to let us know. We look forward to welcoming you back and ensuring your future stays are just as enjoyable. Thank you for choosing our hotel!

8/10 - 좋아요

Sybria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Great food options and lots of shopping
2023년 11월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
We're delighted to hear that you enjoyed our hotel's great location, as well as the variety of food options and shopping opportunities in the area. Providing a positive experience for our guests is our priority, and it's fantastic to know that you had a good time. If there's anything specific you particularly liked or if you have any suggestions for us to further enhance your experience, please feel free to share. We appreciate your feedback and look forward to welcoming you back on your future visits. Thank you for choosing our hotel!

8/10 - 좋아요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to a walk path alongside the river. Staff were awesome! Hotel itself needs work.
2023년 11월에 3박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
Thank you for your valuable feedback. We're thrilled to hear that you enjoyed the easy access to the walk path alongside the river and that our staff left a positive impression on you. We take your comments about the hotel itself seriously, and we'll use this information to prioritize and address necessary improvements. Your satisfaction is important to us, and we appreciate your insights. Thank you for choosing our hotel!

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Greg 님, Indiana

좋아요: 청결 상태
Easy check in
2023년 11월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
We're glad to hear that you had an easy check-in experience at our hotel. Ensuring a smooth and efficient check-in process is a priority for us, and we appreciate your positive feedback. If there's anything else you'd like to share or if there are specific aspects you found particularly helpful during your check-in, please feel free to let us know. We're here to make your stay as comfortable and enjoyable as possible. Thank you for choosing our hotel, and we look forward to serving you on your future visits!

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helen GM was wonderful!
2023년 11월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
hank you for acknowledging Helen, our General Manager, for her wonderful service! We're thrilled to hear that she made a positive impact on your experience. Providing excellent customer service is a key focus for us, and we appreciate you taking the time to highlight Helen's efforts. If there's anything specific you'd like to share about your interaction with her or if there are other aspects of your stay that stood out, please feel free to let us know. We value your feedback and look forward to providing you with exceptional service in the future. Thank you for choosing our hotel!

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Lori 님, New Springfield

좋아요: 편의 시설/서비스
Staff was very friendly and professional
2023년 11월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
We're thrilled to hear that you found our staff to be very friendly and professional. Providing excellent customer service is a top priority for us, and we appreciate your positive feedback. If there are specific team members you'd like to commend or if there are aspects of your interaction that stood out, please feel free to share. We value your input and look forward to providing you with the same high level of service on your future visits. Thank you for choosing our hotel!

2/10 - 너무 별로예요

Shyheim

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

vijay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, very neat and clean. Several good restaurants and shopping centers nearby.
2023년 10월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
We're delighted to hear that you enjoyed our excellent location and that you found our hotel to be very neat and clean. It's fantastic that you had convenient access to good restaurants and shopping centers in the area. If there are specific aspects of your stay or recommendations you'd like to share, feel free to let us know. We appreciate your positive feedback, and we look forward to providing you with a great experience on your future visits. Thank you for choosing our hotel!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great 1 night stay
Hotel was great room and breakfast was top notch.
2023년 10월에 1박 숙박함
답변 제공: Helen (GM) 님, 2023년 12월 10일
We're thrilled to hear that you had a great experience at our hotel! It's wonderful to know that you enjoyed both the room and the breakfast, and we appreciate your positive feedback. If there are specific elements of your stay that stood out or if you have any suggestions for us to maintain or improve our services, please feel free to share. We value your input and look forward to providing you with another top-notch experience on your future visits. Thank you for choosing our hotel!

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Diane

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was for the most part unfriendly and unhelpful. The nicest staff member was the one that hit me in the head to remove a bug from my hair. They were renovating the hotel, which I was not informed about ahead of time, so there were obstructions that were inconvenient, especially in the parking lot.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

kelly

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
That they served a hot breakfast (which was absolutely delicious). Only concern was that the rooms were very small.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Liam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No frills, but a good
2023년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms are not clean
Very confused by other review, the room was dirty, and the hotel in general was just not very clean. We did not feel comfortable even taking our shoes off and slept in our clothes. Checked out the next morning and moved to different hotel in the area.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Chris

2023년 9월에 2박 숙박함

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was going through some renovation which detracted a bit from the appearance. However the pleasant staff made up for the deficiencies!
2023년 9월에 5박 숙박함

8/10 - 좋아요

Arnis

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

yajie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

April

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice accommodations !
2023년 9월에 1박 숙박함

8/10 - 좋아요

Kenneth

연인과의 여행
좋아요: 청결 상태
Area was under reconstruction and cannot be properly evaluated
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable.
Room was very clean, with a very comfortable bed.
2023년 9월에 3박 숙박함