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"My recent stay at the Omni Hotel was elevated to an unforgettable experience, thanks to the exceptional service provided by David, the concierge. From the moment we arrived, David’s warm, genuine smile and welcoming demeanor made us feel right at home. His professionalism, paired with his infectious enthusiasm, set the tone for an incredible visit. David went above and beyond to ensure our stay was perfect. Not only was he incredibly knowledgeable about the local area, but he also took the time to offer personalized recommendations for things to do, from hidden gem restaurants to unique local attractions we wouldn’t have found on our own. His suggestions were spot-on, adding so much joy and adventure to our trip. Whether it was securing reservations or sharing insider tips, David’s attention to detail and passion for helping guests made all the difference. He also facilitated a room upgrade for us (for a reasonable fee), and his friendly, transparent approach made the process seamless and pleasant. It wasn’t just about the upgrade—it was the way David handled everything with such care and professionalism that left a lasting impression. He truly embodies what world-class hospitality should be. David’s outstanding service, infectious positivity, and dedication to making our stay memorable deserve recognition. I have no doubt that his exceptional work ethic and commitment to guest satisfaction make him a prime candidate for a promotion. The Omni Hotel is lucky to have such a gem"

"We stayed at the Patton Cabin and it was exactly what we needed to relax and recharge. Caley is a wonderful host—thoughtful and welcoming. The cabin was perfect in every way, from the cozy swing outside to the heart-shaped jacuzzi tub inside. Peaceful, serene, and just what we were hoping for. We’ve already booked our next stay for November!"

"Great place! Later check out available! They are rebuilding restaurant inside but very nice place and people! Very helpful! The view is beautiful but uber does not work here "

"I called the staff prior to my visit and they were super helpful. Great and comfortable stay. "

"I booked a Queen via Expedia however it was definately a Full. That was a minor detail in a wonderful hotel. Completely AMA compliant in every room. Very clean, fresh and modern. A converted middle school. The roof top bar was wonderful with a 4-6 happy hour and beautiful views. We only had bar snacks but the restaurant looked really nice."

"Room was very clean and comfortable. Staff very helpful with directions to places to eat and Cass Mountain Railroad. Enjoyed very much"

"Attractive, quiet, convenient location, good food. "

"Clean and comfortable. Quiet and nice location. Exceeded my expectations. "

"I love they are pet and people friendly!!!!"