B&B in Virginia

"Late night arrival, so skeleton staff? But grateful person behind the desk helped me with my bags to my room! Room was on high floor with a nice view, but the very heavy unhealthy air hit me hard as I entered. However, the room was very clean and tidy otherwise and I greatly appreciated the Bodum kettle in the room to make tea and coffee. Will say that memory foam mattresses really do need to be turned more often by housekeeping. The way hotel rooms are set up with phones, etc, typically set up on one side of the bed or the other, of course that’s the side everyone sleeps on. As for property amenities, I was surprised that the offerings (mostly drinks) after hours at the little “store” off the lobby were so few. The other odd thing is that tho the floor signs indicated a vending machine area, that area was a gaping, empty expanse. The desk attendant said they don’t have vending. So…? I have stayed at other Graduate Hotels, so I was a little disappointed, but I would absolutely give the brand another go. "

" Always a great staff always helpful. Front desk personnel is awesome."

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "

"Clean room. Bartender was a really nice guy. "

"Clean. Great location. I wish the indoor pool was heated since our stay was in March. "

"Rooms are clean,staff is great and the amenities offered are amazing!"

"This experience fell far below the standard that was advertised and expected. First, I scheduled a timeshare presentation and paid the required $49 fee. After confirming my slot, your team canceled it, stating the time was no longer available, yet my payment has not been refunded. This is unacceptable, as the cancellation was not initiated by me. Second, one of the main reasons I booked this unit was for the in-room jacuzzi tub. However, the hot water only filled about one-quarter of the tub before turning cold. Maintenance confirmed the unit has only a 50-gallon water heater, making it impossible to use the tub alongside basic needs like showering or washing dishes. This rendered a key advertised amenity unusable and forced us to ration hot water, which is unreasonable for a paid stay. Additionally, the unit was not properly cleaned upon arrival. We found dirty silverware, a moldy sandwich left in the microwave, hair throughout the unit including the bathtub, and floors that were visibly dirty and not vacuumed. These conditions are unacceptable and clearly indicate poor cleaning standards. The shared amenities were also disappointing, as the pool and hot tub were consistently overcrowded, often wall-to-wall with guests, making them difficult to enjoy. Finally, I made multiple attempts to contact management and received no response or follow-up."

"Great stay. "

"Rude staff "