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수퍼 5 인 여행 후기

2 out of 5
수퍼 5 인
2171 Dundas Street East, Mississauga, ON

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 482개 이용 후기 중 153개" "
평점 8 - 좋아요. 482개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 482개 이용 후기 중 71개" "
평점 4 - 별로예요. 482개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 482개 이용 후기 중 65개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 23일
Dear Lisa,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

scott

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We had an emergency and had to leave immediately... We could not get a refund ... Person at the front desk could not help... Bad customer relations
2024년 5월에 1박 숙박함
답변 제공: Mandeep 님, 2024년 5월 20일
hello , thanks for reaching us out . I was the one dealing with you when you checked out had an emergency i refunded you your deposit immediately but the reservation was through third party website and it was non-refundable also we must have considered something if you wanted to cancel before check in but after check in there are no refunds but you still can talk to Expedia if they could help you out but as i mentioned earlier there are no refunds for non refundable reservation .

10/10 - 훌륭해요

Laurencio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 19일
Dear Laurencio,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Joshua

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I did not receive my damage deposit back even though the hotel was left cleaner than I found it, good location and good price but am confused why I didn’t receive back my deposit
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 17일
Dear Joshua,We're glad you appreciated our location and pricing. Regarding your damage deposit, we have taken note of your comments and will review and investigate them further. Please allow us some time to verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Douglas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 11일
Dear Douglas,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

4/10 - 별로예요

Laith

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Laith,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We acare about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 - 훌륭해요

Karan

좋아요: 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 8일
Dear Karan,Thank you for choosing to stay with us and for your appreciation by granting us a 5 out of 5 rating. We are committed to delivering an exceptional experience for every guest and adding value to your visit. We anticipate the opportunity to serve you even better and are excited to welcome you back. Serving esteemed guests like you is our honor.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jordana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For what it is, which is a convenient, cheap motel, this place doesn't have any flaws. The staff is always helpful. There's never any problems anytime I've stayed. It certainly not family motel or a five star final thought for me to go and stay before I get on the plane it's perfect.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 5일
Dear Jordana,Thank you for sharing your wonderful experience! We're delighted to hear that you found our motel to be convenient and flawless during your stay. Our dedicated staff strives to provide exceptional service to all our guests, and we're thrilled that you found them to be helpful. We appreciate your recognition of our commitment to excellence, and we look forward to welcoming you back before your next flight!Sincerely, Hotel Manager

4/10 - 별로예요

Joel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was given a dirty room with wet towels on the floor and urine in the toilet
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 4일
Dear Joel,We're truly sorry for the unacceptable condition of your room upon arrival. This falls well below our standards of cleanliness and guest satisfaction. Please accept our sincerest apologies for the inconvenience and discomfort this has caused you. We'll immediately address this issue with our housekeeping team to ensure such oversights are not repeated. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Piyush 님, Surrey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was filling up with the smell of cigarette smoke every day. When I checked out, I explained this to the member of staff, but he still accused me of smoking and lying about it, without considering the fact that there is an interconnected ventilation system. Only after pleading my innocence, and explaining that I neither drink nor smoke, did he agree to return my deposit. What a strange experience, and certainly my last one at Super 8.
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Piyush,We apologize for the misunderstanding and the inconvenience you experienced during your stay. Your feedback is concerning, and we take it seriously. We'll investigate the issue with the ventilation system and address any smoking-related concerns to ensure a comfortable and smoke-free environment for all our guests. We regret that your experience fell short of expectations.Sincerely, Hotel Manager

8/10 - 좋아요

Mr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Mr.Thank you for your feedback! We're glad to hear that you had a good experience during your stay. If there's anything specific that we could improve upon to earn that extra star next time, please let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스
Friendly staff, affordable, clean. Roofs could use updating
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 28일
Dear Daniel,Thank you for your positive feedback and perfect rating! We're delighted to hear that you found our staff friendly, our rates affordable, and our hotel clean. We appreciate your suggestion regarding the updating of our roofs, and we'll take that into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Christal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Christal,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

4/10 - 별로예요

ricky

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dirty towels
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 28일
Dear Ricky,We apologize for the cleanliness issues with the towels during your stay. Providing fresh and clean amenities is essential to us, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our housekeeping team to ensure immediate improvements. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Sheila,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience and found our place to be nice. We appreciate your positive comments and are grateful for your support.We hope to have the opportunity to welcome you back in the future and provide you with another exceptional stay. Thank you for choosing our hotel and for taking the time to leave a positive review.Sincerely, Hotel Manager

8/10 - 좋아요

Beverly

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Beverly,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chantal

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrivée à 1h du matin suite à un vol de correspondance cancellé, accueilli par un commis d’une arrogance comme j’en ai rarement vu. Il a tout de suite constaté qu’il y avait une erreur de date à ma réservation fait 30 minutes plus tôt, il a immédiatement poursuivi: « appelez Expedia, ils vont m’appeler mais je refuserai la modification. » Il m’a donc fait payer une seconde nuitée pour me donner accès à ma chambre si salle que j’ai dormi avec mes vêtements. Un couvre-lit taché de blanc séché (if you know, you know), des poils dans les serviettes, une vieille odeur de cigarette masqué par du patchouli, et j’en passe. Bref, j’aurais dû dormir sur les bancs de l’aéroport. Ça m’aurait évité de payer 300$ pour un motel insalubre et j’aurais été mieux traitée. **J’ai appelé le service à la clientèle d’Expedia; ils ont contacté l’hôtel et le même Commis leur a effectivement refusé toute modifications à ma réservation.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 25일
Dear Chantal,We were disappointed to read about the experience you had during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize with all the points you mentioned in your review. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. I hope you reconsider.Sincerely, Hotel Manager

8/10 - 좋아요

Alex

2024년 4월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 5일
Dear Alex,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 - 좋아요

Terri

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Terri, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Dave

출장 여행
좋아요: 숙박 시설 상태 및 시설
Convenient
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Dave,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel convenient during your stay. Ensuring convenience for our guests is important to us, and we're delighted that we could meet your expectations in this regard. Your satisfaction is our priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

8/10 - 좋아요

Ruby

좋아요: 청결 상태
Its good close to airport for us
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Ruby,Thank you for your feedback and for rating your stay a 4 out of 5! We're glad to hear that you found our hotel good and conveniently located near the airport for your needs. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

4/10 - 별로예요

Lissety

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overprice Towels are rough Soap and shampoos are low quality Front desk girls are amazing
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Lissety,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding the towels and amenities. We appreciate your kind words about our front desk staff, and we'll pass along your compliments to them. We'll also take your comments into consideration as we strive to improve our services. Sincerely, Hotel Manager

10/10 - 훌륭해요

ifeanyi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good. Service was good
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear ifeanyi,Thank you for your perfect rating! We're delighted to hear that you had a positive experience during your stay with us and that our service met your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Rama

좋아요: 편의 시설/서비스
Excellent
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Rama,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Gurdeep

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Gurdeep, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

JOHN

출장 여행
좋아요: 직원 및 서비스
Heater fan noisy
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear JOHN,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noisy heater fan in your room. Please rest assured that we will address this issue promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for a better stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

IMAKILOYE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, it is very good, safe, and has good surroundings for grocery.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear IMAKILOYE,Thank you for your positive feedback! We're glad to hear that you had a very good and safe experience during your stay with us. It's great to know that you found the surroundings convenient for groceries. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Ajay pratap

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Privacy
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Dayna

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pillows were paper thin and yellow, smears and dirty all over walls, yellow outdated appliances, first fridge did not work.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Dayna,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Rest assured, we will address the issues you mentioned regarding the pillows, cleanliness, and appliances to ensure a better experience for our future guests. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Darlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Darlene,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you found our hotel to be a great place to stay. Your satisfaction means everything to us, and we're delighted that you had a positive experience with us. We look forward to welcoming you back for another wonderful stay in the future! We're here to ensure you have a memorable experience every time you stay with us!Sincerely, Hotel Manager

10/10 - 훌륭해요

mudondo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was good
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear mudondo,Thank you for your perfect rating! We're pleased to hear that you found our service to be good during your stay. Providing excellent service is a priority for us, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another great experience in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Terah

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Terah,Thank you for your rating! We're delighted to hear that you had a positive experience overall. Your feedback is valuable to us, and we hope to have the chance to further improve and provide you with a five-star experience during your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were very friendly. Clean and quiet.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Lori,We're thrilled to hear that you found our staff friendly and your stay clean and quiet! Providing a welcoming and peaceful environment is important to us, and we're delighted that we could meet your expectations. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms need a Reno.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear David,Thank you for your feedback and for bringing this to our attention. We appreciate your honesty. Renovations are an ongoing consideration, and we'll certainly take your comment into account as we work towards improving our facilities. If you have any specific suggestions or areas you feel need attention, please feel free to share them. We value your input and hope to have the opportunity to enhance your experience in the future. Thank you for choosing us for your stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Neeka

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room itself was not great: the bathroom was old and stained, the towels were not all clean, the pillows were flat, the couch was vinyl and the coffee was terrible, but the worst was the noise. I had to put my headphones in to sleep and it was just a combination of all these aspects that made this a terrible stay. I will say the staff was kind.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Neeka,We apologize for the numerous issues you encountered during your stay. It's disappointing to hear about the condition of your room and the noise disturbance you experienced. Ensuring a comfortable and pleasant stay is important to us, and we regret that we fell short of meeting your expectations in this instance. We will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a much better experience in the future. Thank you for your feedback.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A good inexpensive stay, a solid, basic room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Rob,Thank you for your perfect rating! We're glad to hear that you found your stay with us to be a good value and that you appreciated our solid, basic room accommodations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

FANG DA

N/a
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 3일
Dear FANG DA,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

8/10 - 좋아요

ROMAN

좋아요: 청결 상태, 직원 및 서비스
Good for one night
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear ROMAN,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel suitable for a one-night stay. We appreciate your business and hope to have the opportunity to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Bola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and calm place to stay at
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Bola,Thank you for your excellent rating! We're pleased to hear that you found our place to be very nice and calm. Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kittaporn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Kitta,Thank you for your perfect rating! We're glad to hear that you had a nice experience with us. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, clean rooms (except for a dusty vent) good value for money. Comfy!!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Brandon,We're glad to hear you had a positive experience overall! Thank you for bringing the dusty vent to our attention; we'll make sure to address it promptly. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Selwyn

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is dirty, inside and out. Cigarette butts everywhere. Rooms are not clean. Area is sketchy, cars of people in ally by room entrance looked like hookers operating from hotel. Owners need to do some maintenance, give it a lick of paint, and add security.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Selwyn,We're sorry to hear about the cleanliness issues you encountered and the concerns about the surrounding area. Providing a clean and safe environment for our guests is our top priority, and we take your feedback seriously. We'll address the cleanliness issues with our housekeeping team and discuss security measures with the team to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Philip, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

Cindy

답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Cindy, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 - 좋아요

Marilyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Marilyn,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Michele , Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

8/10 - 좋아요

Sheree

출장 여행, 가족 여행
The property was fine except during the night it smelled of cigarettes.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Dear Sheree,Thank you for your feedback and for choosing our hotel. We're glad to hear that you found the property fine overall. However, we apologize for the inconvenience of the smell of cigarettes during the night. We take the comfort and well-being of our guests seriously, and we'll investigate this issue to ensure it doesn't happen again in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay next time.Sincerely, Hotel Manager

8/10 - 좋아요

mark

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Mark,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Terri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, very convenient and able to park outside of our room.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Terri,Thank you for your review! We're glad to hear that you enjoyed your stay and found our hotel convenient, especially with the parking outside of your room. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Lissety

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The staff is awesome Friendly and knowledgeable
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Lissety,Thank you for your review! We're thrilled to hear that you found our staff to be awesome, friendly, and knowledgeable. Providing excellent service is our priority, and we're delighted that our team made a positive impression on you. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager