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"We had a very pleasant stay overall. The service was truly excellent and made a big difference in our experience. Tim at the front desk was incredibly kind and helpful during check-in. Our conversation was interrupted a few times because there were quite a few kids in the lobby, but he handled the situation calmly and professionally and made us feel very welcomed and respected as guests. Later on, Tara and Henry were also extremely helpful in arranging a suite upgrade for us and communicating with us throughout the process. Their responsiveness and kindness were genuinely appreciated. The hotel’s location is fantastic. It is only about a 2-minute walk to the U of T dental faculty building, which made our stay very convenient. We upgraded to a suite, which was nice and spacious. The living room has a pull-out sofa that worked well for our needs. One small thing to note is that the elevator area can be quite busy and the elevators run frequently throughout the day and night. From the living room you can hear the elevator noise and airflow when they move up and down. However, once inside the bedroom it was very quiet, and we slept well. Overall, we had a great experience thanks to the wonderful staff and convenient location. We would happily stay here again."

"Clean room, friendly staff, great breakfast for free, in the heart of the city"

"The hotel was pretty great other than the heating glitching and wouldn’t turn off during the night. A service animal was with us and the hotel was great about it. "

"For such an expensive hotel, would have expected a bit more!"

"The room is clean, and the staff is nice. The location of the hotel is very convenient. "

"5 star across all boards"

"It was really nice and as described"

"No washcloths. But yes internet was fine. Lol At a boy, A I!"

"They will charge you more money for your stay saying the bedroom you booked is in another building then you have to pay more either for a falls view or for river view. They will charge you more fees like property fees and telling you deal with your booking provider. Be ready for not sleeping because you can hear everything from the other rooms, heater doesn’t work "