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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Downtown Ottawa's vibrant scene unfolds at this central hotel where comfort meets convenience, just steps from the city's best attractions

Choose dates to view prices

The Metcalfe Hotel in Ottawa's heart offers meals at Cocotte bistro and in-room WiFi. Features include a hair salon, library, and multilingual staff to help guests navigate the city. Its central location is consistently praised by visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is ₩333,427
₩404,570 total
includes taxes & fees
May 31 - Jun 1

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on May 31, 2026 start from ₩333,427, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1231 out of 1600 reviews
Rating 8 - Good. 259 out of 1600 reviews
Rating 6 - Okay. 60 out of 1600 reviews
Rating 4 - Poor. 32 out of 1600 reviews
Rating 2 - Terrible. 18 out of 1600 reviews

Reviews

Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. The restuarant can be busy so reserve or roll the dice on a walkup if peak time.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel of choice when staying in Ottawa. Location is very central, rooms are well outfitted and staff is excellent!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Favourite place to stay in Ottawa. Great location, rooms are perfect, very clean and the beds are insanely comfortable. We come and stay here every time we visit Ottawa.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness
Very clean staff were very nice Restaurant really good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfy beds and excellent restaurant on site. Highly recommend.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and has a great location. An added bonus is the restaurant in the lobby, Cocotte. Incredible!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - excellent staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked at this hotel for work a few months ago, and enjoyed it so much I booked it myself this time around when I was visiting Ottawa. The location is perfection, walking distance from everything you may find yourself needing. Excellent staff, & amazing food!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. Very close to the Parliament buildings, river and canal and Bytown Market. And very affordable and convenient parking nearby at the City Hall lot. The breakfast was excellent and the staff were very responsive and warm. A great place to stay!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Always helpful. Restaurant was consistently excellent.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Andrea Florina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic location! Staff were wonderful! The room was very clean, quiet and comfortable…we had a great stay! We will be back!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Catarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have been to. From cleanliness to the staff everything was great!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, we loved the interior. Room was spacious and clean. Staff was friendly and on the ball. We will definitely stay here again. Thank you!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Aki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, hotel, lobby and superb customer service.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! The restaurant, the location and the staff are top notch.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome boutique hotel! Gym could be better maybe a Peloton bike ? Otherwise great spot to stay when visiting Ottawa
Stayed 1 night in Apr 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to everything
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Silvia Saveria

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with excellent staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!! Great location! Really friendly and welcoming staff!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
This place is super cute, staff was welcoming and helpful. Rooms were clean and comfortable. Definitely will be back!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful! The room was spotless and the staff was very attentive.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Anju

Great staff nice quaint hotel and good resto in the hotel!
Stayed 1 night in Dec 2025