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릴랙스 인 앤 스위트 여행 후기

2 out of 5
릴랙스 인 앤 스위트
4200 Lake Land Boulevard, I-57 Exit 184, Mattoon, IL

이용 후기

6.4
평점 10 - 훌륭해요. 152개 이용 후기 중 26개" "
평점 8 - 좋아요. 152개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 152개 이용 후기 중 33개" "
평점 4 - 별로예요. 152개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 152개 이용 후기 중 32개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

4.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

4/10 - 별로예요

David

별로예요: 숙박 시설 상태 및 시설
Room was suppose to have mini fridge, and microwave. It didn't have mini fridge like it stated. Bedspread was stained. We ask for a new Bedspread and about a mini fridge. They never got back to us and our food went bad. The air didn't work very well and we were hot all night Then we got woke up at 7.30 from a smoke alarm going off. I called and ask what was going on and was told they had a mishap with the smoke alarm. Our complaints, we feel are validated. What makes it okay with anyone to pay the charged amount to walk in to a 19in. Tv, the soap dish, and couple other things that fell or was removed from ahower, no shampoo, conditioner, a tiny bar of hand soap to ahower with, no coffee pot, no plastic cups, ....Nothing!! The description of rooms should not be falsified, i suggest taking it down or state the truth. We will not go back here ever again and think we should be given atleast a partial refund. Very disappointing in this booking. I pray that things get better for the owners, but 2 employees in housekeeping, total for that entire hotel is not going to fix anything and if the proper items can not be provided, then maybe it opened too soon. Hope all improves as we wouldnt want others to have this experience.
답변 제공: Brand Experience Team 님, 2023년 6월 6일
Hi David,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good place for the money
2023년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 23일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet friendly staff would stay again
2023년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 3월 15일
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 - 괜찮아요

Jane

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room is cold
2023년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 6일
Hi Jane, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 - 괜찮아요

Tracy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
The pictures on the website are clearly outdated. The room was run-down. There were holes in the ceiling and the bathroom wall. Although the sheets were clean, the mattresses were worn out and not comfortable. The hotel is basically in the middle of a field. The parking lot is behind the building, not viewable from the street. There was a sign on the inside of the door that instructed us to keep the door locked at all times for our safety. It is not a place for families or women traveling alone.
2022년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 12월 2일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 - 너무 별로예요

Jesse

2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 10월 5일
Hi Jesse,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

4/10 - 별로예요

Dave

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ustabe place
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 10월 5일
Hi Dave,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 - 좋아요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 10월 5일
Hi Cindy,Thank you for positively rating your stay!Lilith#Team6

8/10 - 좋아요

Cindy

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 10월 5일
Hi Cindy,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 - 너무 별로예요

James 님, Spring Hill

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here not knowing the area or the hotel! The hotel was in real bad shape! The bed spreads were stained and dirty, the flooring was coming apart the shower curtain had mildew all over it. There was mold on the ceiling and my wife cut her leg on a piece of metal sticking out from the bed! If it weren’t for us being exhausted from driving 14 hrs. We would have left!
2022년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 8월 16일
Hi James, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

2/10 - 너무 별로예요

millard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spill hot sauce on a sheet and you get no air cond
After staying here nearly a week with multiple rooms on the night we had to book another room we were given a room without ATV and another room with no air conditioning even though it was 90ﾟ out all because one of my employees spilled hot sauce on a sheet the day before and was told by management to give us the bad rooms we'll not be back staying at the super 8 across the street tonight how about you take $20 out of my there's automatic deposit for the night we spilled hot sauce and give me back The $173 I spent to spend on 2 rooms that were inadequate thank you
2022년 7월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 7월 20일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 - 별로예요

Clarence

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Low budget motel
Front desk lady was super nice. Hotel itself not so much. Bed and pillow were not comfortable. Shower had no water pressure and was very short. Person above us was up all night walking across floor and dropping things. Strange folks walking around. At edge of town w only McDonald's close to get food.
2022년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 6월 10일
Hi Clarence, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

6/10 - 괜찮아요

Colleen

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Super friendly staff. Room was clean. Couldn't get the heat to turn on so it was pretty cold night. In the morning upon waking up, it was as if someone was smoking in our room all night. Exhaust from the interstate right behind the building? Your guess is as good as mine!
2022년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 4월 11일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Looking for an inexpensive no frills motel, this is it kind, clean comf$ortable room. Nothing else no food, no coffee.
2022년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 4월 11일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

2/10 - 너무 별로예요

May 님, Henderson

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not know the area when we made the reservation. It was not pleasant. It was raining and the floors got soaking wet/ muddy because there was nothing to wipe the shoes/floors with. It was not as clean as it should have been . I won’t stay there again. It was very depressing
2021년 12월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 4월 11일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 - 너무 별로예요

James

2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 6월 10일
Hi James, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 - 좋아요

David

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 4월 11일
Thank you for positively rating your stay!! Nancy Y. #Team6

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
2021년 11월에 1박 숙박함

8/10 - 좋아요

James 님, Bay

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Water pressure in shower and needed a new mattress
2021년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 12월 8일
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 - 너무 별로예요

Jennifer

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Chris

별로예요: 직원 및 서비스, 편의 시설/서비스
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Laurie L

2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
This place was disgusting. Smelled like urine. Good thing we arrived late at night for a quick sleep otherwise we would have left. Junk all over the place and definitely some questionable people staying there.
2021년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 12월 8일
Hi Megan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 - 괜찮아요

Richard

단체 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Sad but True
Flies drove me crazy all night long and then the fire alarm went off @ 2AM, not much rest
2021년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 12월 8일
Hi Richard, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

6/10 - 괜찮아요

Douglas

좋아요: 객실의 편안함
별로예요: 청결 상태
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Quiet, I like the fact that it is close to the corn field. However, due to the technical issues, we got the smoking room instead of the nonsmoking room. Our rooms were not ready, dead flies all over the floor, and no hot water.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Amy

별로예요: 직원 및 서비스
We made a reservation and paid online only to find a sign on the door that said they were full.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Made a reservation when we arrived there was a note that sais. Sorry full pkace was locked up had to find another room
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Motel "Deep 6"
What a joke property. Slow and inept desk attendant, took 20 minutes to run my card. Then the "manager?" came in and informed me that there was no hot water. Couldn't get a plumber or a part.....was trying to fix it himself. Then took an additional 5 minutes to run a refund. Of course the attendant had to make three phone calls to complete the process. Stayed at this property a couple of years ago, found it marginal by Motel 6 standards then, was will to give it a try after 11 hours on the road.....never again!!! Total DUMP!!!!!!
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2021년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
Thank you for the perfect rating! Lilith #Team6

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and friendly.
2021년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

8/10 - 좋아요

Lynnette

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don’t judge a book by its cover
Check in clerk was so sweet! It was after midnight when we checked in and she was so very pleasant, which made check in so easy and smooth. She gave us a choice of which room we wanted. The hotel itself seems a “little” run down, the outside trash needed emptied some time ago. Once in the room, was surprised that it was as “nice” as it was from the outside looks. They have redone the flooring, which helped them a lot in appearance. The room itself was very clean, with bedding and surfaces. The phone was a push button old school phone (the upgrade of the rotary phone)…Just made me giggle a bit but nothing to complain about. It was a good stop for a nights rest during our road trip.
2021년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
Hi Lynnette, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Lilith #Team6

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was terrible
2021년 6월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 - 괜찮아요

James

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sweating in Mattoon
Air conditioning wasn’t working well and difficult to operate. My white towels had dark gray marks on some of them. Lampshades didn’t have securing nuts on them. Towel marks made me worried about cleanliness.
2021년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in staff was very helpful.
2021년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

6/10 - 괜찮아요

Jameer

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The entrance had a “off” odor as we walked in to register. The parking lot looked like an alley in need of serious repair. The attendant assigned us a room that upon entering the room that was already occupied. We turned around immediately, notified the attendant of her inattentive error and returned the key and left the premises! Hotels.com promptly returned our charge! Hope they never list this motel 6 again.
2021년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 4일
Hi Michelle, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
property somewhat isolated, housekeeper on duty for check-in
2021년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 5월 18일
Thank you for positively rating your stay! Lilith #Team6

4/10 - 별로예요

Kelly

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok for a quick stop to sleep.
Very run down and the whole property was filthy. Room was ok. Bed was clean but floor was dirty. Couldn’t walk without shoes or slippers. Needs a major cleaning.
2021년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 5월 18일
Hi Kelly, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No ice machine
2020년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 5월 18일
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID AT ALL COSTS.
The whole stay was horrible. I can deal with some things but this was just awful.We got to the room and it was dirty. So bad that we didn’t even stay, we slept in our truck. The towels were brown and that was just the beginning. We were all thinking ok it’s one night let’s get some rest and we will go somewhere else in the morning. My oldest daughter pulled down the sheet to find fresh blood on them. I looked under the other bed’s and found more, along with hair and just dirt you could tell hadn’t been cleaned or washed they just made the bed. After all that we went and slept in the truck. We were so tired and disgusted.
2020년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 5월 18일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 - 너무 별로예요

Stacks

별로예요: 청결 상태, 직원 및 서비스
The staff was disrespectful and the sheets was not clean.
2020년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2020년 11월 16일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 - 훌륭해요

Bertha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2020년 11월 16일
Thank you for the perfect rating!! Nancy Y. #Team6

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2020년 11월 16일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 - 별로예요

Rachel

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

a william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They were very helpful, and patient with me. I needed to redeem my reward night. and could not have done it, without their help.
2020년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2020년 9월 22일
Hi William, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6