외관

수퍼 8 바이 윈덤 웨스트 멤피스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 웨스트 멤피스
901 Martin Luther King Dr, West Memphis, AR

이용 후기

6.4
평점 10 - 훌륭해요. 1001개 이용 후기 중 169개" "
평점 8 - 좋아요. 1001개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 196개" "
평점 4 - 별로예요. 1001개 이용 후기 중 168개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 174개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Jeremy

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The motel room was in a bad state of repair. Window couldn't be shut and secured. Only had one curtain. Breakfast was ONLY waffles and coffee. There was nothing else. I was allowed to cancel my following nights stays.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Ann

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had such a bad odor (stale cigarette ???). The rooms were marked "no smoking," but due to insufficient cleaning/ventilation, the odor was about unbearable. When I went to put on my night clothes on the next night at a different stop, they still stunk so badly I couldn't bear to wear them. I was told there was a new owner that was redoing the rooms, but the place to start would be a thorough deep cleaning of each room and the carpets, etc. There were flies in the room and fruit flies as well. I asked for a fly swatter but they didn't have one, apparently. My room backed up to the truck stop, so I had the noise of semis coming and going and running their APUs. This hotel needs major cleaning and updating. There was no coffee in the morning because there were no coffee filters... I cannot recommend anyone stay at this facility.
2024년 3월에 1박 숙박함

4/10 - 별로예요

dahlilA

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were two men that seemed to appear every time I came out of my room. I confronted one about it and I never saw him again. The clerk literally said my room number loudly after I asked her not to say my room number out loud because the man that kept showing up was just sitting in the lobby when I first arrived. She stated he was a regular. I felt very uncomfortable the entire time. A lot of people that stay here are very sketchy.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Mohammed 님, Mangaf

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Annette

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff was great A . The hallways had wet paint signs, the vending machines were broken but for the price of the room it wasn't a bad experience. The room itself was nice and clean.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Geovanny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing good
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Chris

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BAD!
TERRIBLE! Ive never had a bad experience with a Super 8 hotel, until I stayed at this one. Several outlets didnt work. Very little water pressure in the shower. The front desk stated they are in the process of renovation. The only advantage was it is just off of I 40. I will NEVER stay at this hotel again!
2024년 1월에 1박 숙박함

4/10 - 별로예요

RYAN

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Initially placed in a room with no heat, window open, no blinds, and light fixtures taken off the wall. Placed into a new room with smoke detector take down, "but there's one in the hallway." Entire smoke-free hotel smelled of cigarette smoke. "Complimentary breakfast" was a granola bar and coffee.

2/10 - 너무 별로예요

anthony

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
the blinds did not close completely and a alarm going off all night.
2024년 1월에 1박 숙박함

4/10 - 별로예요

jacques

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
hotel a eviter
2024년 1월에 1박 숙박함

8/10 - 좋아요

Constance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Agnieszka

2023년 12월에 1박 숙박함

8/10 - 좋아요

Derrick

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jenny

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
300 for a room that had burns already all over
We stayed one night, as soon as I walked in I see big burn marks on cover. The next morning I leave and around noon get notification I’ve been charged another 250 from hotel. I go up there and they try saying a because my boyfriend took a cup out of my car that had cigarette ashes in it and threw it in the garbage in the room that already had the burn marks on bed!!! That’s why we got charged. I asked to speak with manager or get managers number and was told no!!!
Time stamp of photo proves we just checked in.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unprofessional desk attendant, Roaches in room
Unacceptable accommodations. Hotel.com should not list this property,
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Richard, I am sorry for any inconvenience you have had. Our property is under renovations, we understand that all may not be up to everyones standard. That is why we are renovating. As far as roaches or anything else if you would have came to the front desk and mentioned we would have refunded or moved you. We take that very serious. I am sorry you had a bad experience with us and we sincerely apologize.

8/10 - 좋아요

J Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Going back again
Very nice
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Mr. Russell, Thank you for your kind words. We appreciate your business. Have safe travels!!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's an old run down establishment so it was as clean as humanly possible. I went for breakfast at 0820 (breakfast 0600-0900) all they had were granola bars ...what?
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi, Im sorry you had a bad experience with us. We did just add all new beds and furniture to all rooms of the property. We have started painting as well. I am sorry you missed all of the new stuff. Our breakfast consists of 1 prepackaged item, 2 flavors of juice, and coffee all day. We do have a nice ihop next door and a dennys across the street. We do have to follow super 8s guidelines for breakfast. I am very sorry for any inconvenience. Thank you for your business.

4/10 - 별로예요

Lakiva

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room window couldn’t close and trucks where on the other side where if wanted to could see in. My room no breakfast as stated . Low toilet paper an it barely flushed . No tv guide
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Lakiva, I am very sorry for the inconvenience you may have had. All of our windows do close and lock, we have a light breakfast, Not a continental. We also have plenty of toilet paper in stock and keep the rooms stocked, we would have given more if you did not have what you needed. All of our toilets flush as a toilet is supposed to. I am very sorry we did not have a tv guide for you. I am very sorry for any issues you may have had. We wish you safe travels.

10/10 - 훌륭해요

J Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place and value. Close to many things
Very good newly remodeled.. safe friendly clean.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi J Russell, We really appreciate your business and your kind words. Please come stay again. Safe travels.

4/10 - 별로예요

Todd

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Coert

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very old building. You can hear people walking above your floor.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Coert, I am very sorry for any inconvenience this may have caused. Have safe travels.

8/10 - 좋아요

Brigid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Located near a lot of truck stop access, right next to overnight semi-parking. Because of this was a bit loud at all hours. Also while under construction they just had what they said was "grab n' go" breakfast, which was really just coffee and granola bars.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was okay, just stayed 1 night. Would go there again
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Cynthia, Thank you for your kind words. We hope to see you again soon. Safe Travels!!

4/10 - 별로예요

Barbara

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place was near the highway. Truckers all around. I booked this place because it was cheaper and close to where we wanted to get on for next day travels. Shower had hole in it. No smoke detector in room. I did tell management in the morning and she said she didn’t know. I called to see if my $50 refund was returned and told the night girl too! She said she didn’t know either. I was told they were doing renovations! I thought they would have offered my money back. Didn’t sleep well. Left in morning as soon as we got awake.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스
The breakfast is just a granola bar and coffee, but I didn't expect much. It is what it is. It's a cheap hotel and the rooms are clean.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Jason, Thank you for you stay with us. We hope to see you again soon. Safe Travels!

2/10 - 너무 별로예요

Diane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a disappointment! I've stayed in other Super 8's and was expecting a low budget experience but this one wins the prize for poor service, false advertising and misspent money.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Diane, I am very sorry for any inconvenience. We are a budget hotel, as all super 8s. But we are very sorry our service was not up to your standard. I apologize for any issues you may have had as well. We do not have false advertising tho, We advertise as a budget friendly property in a convenient location. We are in the middle of renovations and have all new furniture and bedding now. We have painted most of the property and new flooring installed. We would like for you to stop by again in the future and check it out. Maybe we can change your mind. Safe Travels.

2/10 - 너무 별로예요

Justin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Someone walked into my room with a key while I was sleeping naked. I woke up and they ran out of my room?
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Justin, We do not have anyone going into rooms unless it is housekeeping or maintenance. They always knock before they enter. I am sorry if you did not answer when the knocked, they do open the door. Either to clean the rooms or do Maintenance if needed. As all hotels will do. Safe Travels!

4/10 - 별로예요

Renee

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The staff was wonderful!! Very helpful and friendly. The room was dirty and smelled bad. Almost as if it were a former smoking room and they didn't do anything to get rid of the smell. Bed was uncomfortable and the sheets looked dirty. Some dirty spots on 2 of the towels.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Renee, Our staff appreciates your kind words. We just installed all new beds and furniture. We do have a no smoking policy. some people do break the rules and we try hard to get the smells out, I am very sorry it was not gone completely. The new beds come with all new sheets. Please come stay again and check out the progress we are making. Thank you and have Safe Travels!

10/10 - 훌륭해요

William

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for your business

4/10 - 별로예요

David A

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing Working Hotel!!!
Our stay was Absolutely Terrible!!! It had no elevator and no cart to carry your baggage on. When we got to the room, it had no telephone so we were forced to use ours for everything ... Even to call the front desk, housekeeping or maintenance. The hotel advertises free breakfast and wifi. It had neither!!! Imagine, booking a hotel for a week long business trip, when you're expecting a hot breakfast before leaving for convention meetings ... And there is NONE!!! It gets worse. What about getting back to your hotel room, Hoping To Connect to Their FREE Wifi ... And NEVER being able to the Entire Week!!! Since my PC and Cellphone, are both supplied by the same business carrier. We had No Cellphone reception either!!! The only time we did, was when we were away from the hotel. After a long day of meetings and conferences, you want to get back to the room and comfortably enter information onto your computer ... But, we Could Not!!! The trip was a BUST and we would like to be compensated for our inconveniece!!!
2023년 11월에 7박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi David, We do have a cart for guest to use. We have phones in all rooms, Our wifi is working daily and is all newly updated. I am sorry if you could not connect, but our staff would have been happy to help you connect to it. We do have a light breakfast, not a continental breakfast. As far as you not having cellphone reception, that is out of our control. We do not have control over your service providers. I am very sorry you had a bad experience. You stayed a week and did not complain or bring anything to the attention of our staff. We are very sorry you had issues and wish you would have gave our staff a chance to fix any issues. Safe Travels!!

2/10 - 너무 별로예요

Sandra

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad areas and service
Unclean noisy
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Hi, I am sorry for any inconvenience you may have had. We are a very quiet property and clean. We are undergoing renovations at the moment. Any and all noise from that is kept to a minimum. Once again i am very sorry for the inconvenience. Please come back after the renovations and we will make sure your stay will be great. Thank you. The photo you have attached is not our property by the way.

4/10 - 별로예요

Meosha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Hi Meosha, I am sorry for any issues you may have had that did make this a 5 star experience. Please come back and we will do our best to make it that way for you.

6/10 - 괜찮아요

Harlan

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Great nights sleep, but nothing more.
The whole place was kind of dirty and really smelled like marijuana, although it was supposed to be a non-smoking hotel. Did not have breakfast, and that was why I had selected this hotel. The bed is extremely comfy. Despite being near truckstops, not a lot of noise.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Hi Harlan, 1st id like to apoligize for the inconvenience you may have had. We are in the process of a much needed renovation. We are a non-smoking property, some of our guest do not respect that and we do charge them and do our best to remove any smell. We do have all new furniture coming the 1st of december, and we are painting and installing new flooring as well. Please come stay again and we will make sure you have a 5 star experience. thank you.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This motel is our first choice for staying in the West Memphis area. Our room is clean, comfortable and pleasant. Bed is very comfortable with clean linens, affording a restful sleep. Shower operates properly and bath linens are adequate. No in-room coffee maker but plenty of coffee available in the lobby during breakfast hours. Staff very friendly, courteous and helpful.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Hi David, We Really Appreciate Your Kind Words. Thank you so much. We look forward to seeing you again. Safe travels.

4/10 - 별로예요

Antonio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fuir
Ce que l'on ne vous montre pas sur les belles photos : - le parking à camions derrière l'hôtel - La proximité de l'autoroute - les autres chambres Les équipements sont dans un état d'usage avancé, le "petit" déjeuné fourni qui se résuma à un café et une barre de céréales, la fréquentation de l'hôtel, les fumeurs de canabis dans les couloirs et bien d'autres.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for your stay.

2/10 - 너무 별로예요

Jose

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
I am sorry for any inconvenience. Thank you and have a nice day

6/10 - 괜찮아요

Betty 님, Splendora

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is fine if you just stay for the night. It’s out dated. Smells like cigarette smoke everywhere. It says breakfast on website but it’s coffee and granola bar. This is not your normal Super 8 it is a franchise so don’t expect Super 8 grade. It’s a truckers hotel.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Hi Betty, I am sorry for any inconvenience you may have had at our property. We are a Franchise, like all super 8s. We are in the middle of a much needed renovation. We cater to all guests the best possible way we can. We are a non-smoking property, But some guest do not respect that and we do handle that the best we can. We will have all new furniture the 1st of december and will make this property like it should be. We really appreciate you staying with us and would like you to give us another chance. Thank you and have agreat day.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly people and quiet
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Hi Joseph, Thank you for your kind words. We strive to have great customer service. Have a great day and safe travels!!

10/10 - 훌륭해요

Roman

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Thank you for you great review. Safe Travels.

6/10 - 괜찮아요

Janet

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Hi Janet, Thank you for your review. Please have safe travels!

6/10 - 괜찮아요

Karthik

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad shower, the nozzles was clogged. Spring Mattress was very rough and the smell of 🚬 SMOKE was suffocating
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Hi Karthik, I am sorry for any inconvenience you may have had. We do not have smoking rooms, We still do have people that choose to smoke and damage the rooms, and we do our best to rid the smell. It can be tough. I am very sorry. We do have new mattresses on order as well as all new furniture. We would like for you to give us another chance to show you the progress. Thank you for your honest review and have safe travels!!

4/10 - 별로예요

Christopher

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room had not been updated since the turn of the century. Mirror had signs of rust. Mising shelves in the bathroom. Seemed very run down. They also put a $50 deposit hold on your card. The only issue i had is that they did not refund it the next day as promised. I had to dispute the charge with my bank. The room wasnt worth the $56.75 i spent on it.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Christoper, I am very sorry for any issues you had during your stay with us. We are in the process of remodeling our property. All deposits taken on a card are returned by our property on day of check out, the bank that processes the transaction can take 5 to 7 business days to process. Once again i am very sorry we did not meet your requirements and i hope you will give us another chance in the future. Safe travels!!

2/10 - 너무 별로예요

Sonny

출장 여행
별로예요: 편의 시설/서비스
Only orange juice and coffee for breakfast No food Will never book here again
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Sonny, I am sorry for any inconvenience you had at our property. We do have orange and apple juice available every morning, coffee is available all day, and our brand super 8 requires us to have 1 prepacked food item for breakfast. We are limited to what we can offer. Safe travels and we hope to see you in the future. Thank you.

8/10 - 좋아요

schasta

가족 여행
좋아요: 직원 및 서비스
Motel was under modernization. Otherwise fine.
The motel was under modernization. Staff was friendly and helpful. Breakfast only coffe. There was smoking in the rooms, beside us, in a non smoking motel, and some of other guest had big loose dogs runing around. Not a good thing. Owner was very nice, and total hot, 😘, and that help the stay. You are wellcome in Denmark. When the motel is finish, its gonna be great.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Schasta, We really appreciate your feedback. Safe Travels!!

10/10 - 훌륭해요

ralph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic. Great staff and maintenance crew. Great for truckers
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Ralph, Thank you for your great feedback. We look forward to seeing you in the future! Safe travels!!

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eine sehr unsaubere und unsichere Unterkunft. Das ganze Haus roch nach Rauch . Die Zimmer waren sehr alt. Zum Frühstück gab es Kaffee der ungenießbar war und irgendwelche Müsli Riegel
답변 제공: General Manager 님, 2023년 10월 5일
Thank you for your feedback.

2/10 - 너무 별로예요

Staci

별로예요: 청결 상태, 숙박 시설 상태 및 시설
First of all I prepaid for my room when i get there they ask for additional money i pay it no problem. I get upstairs (no elevator) and my bathtub looks horrible. Complimentary breakfast granola bars coffee and juices highly disappointed.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Staci, I am very sorry for any inconvenience you had during your stay with us. We are a 2 story property, no elevator was installed when built. We do not ask for additional money after a pre pay. We do however require a room incidental deposit as listed on our website. Fully refundable if there is no damage. We do offer a light breakfast, orange or apple juice, Coffee, and 1 prepacked item. We are an economy stay hotel and are limited to what we can offer for breakfast. Thank you for your stay and we hope to see you again. Once again i am very sorry for any inconvenience.

2/10 - 너무 별로예요

Tawanda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled like old spice and had Roaches in the bathtub. I told the attendant I couldn’t stay in that room or the hotel. Instead of him trying to refund my money he grabbed his phone and keys & went to go look he took photos and said it was no bugs in there I said how dare u call me a lie and they have legs they can definitely crawl… I left and went & booked another room & management have not reached out to me nor have a received a refund yet…, but I’m waiting until it post on my account so I can dispute cause I didn’t even sit down in there …. Beware Old & Insects also RUDE
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Tawanda, I am very sorry for an issuses you incurred during your stay. We do our very best to keep all smells limited, if you did smell someones body spray walking around we cant control that. I am sorry. We do refund without question if there is an issue a guest may have as long as issue is legitimate. If you would like call the hotel and ask to speak to Ross. I am the general manager and I will do my best to resolve any issue I can. Thank you.

2/10 - 너무 별로예요

Corey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I need a refund
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Corey, Im sorry you feel that way. Please call the hotel and lets see If i can help you. Thank you.