바(숙박 시설 내)
예약 가능 여부 확인

베스트 웨스턴 브롬 그레인지 여행 후기

3 out of 5
베스트 웨스턴 브롬 그레인지
Norwich Road, Brome, Eye, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 282개 이용 후기 중 68개" "
평점 8 - 좋아요. 282개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 282개 이용 후기 중 56개" "
평점 4 - 별로예요. 282개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 282개 이용 후기 중 17개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, great staff, lovely food and nice comfy bed and spotless room. Amazing
2024년 4월에 1박 숙박함
답변 제공: Kali 님, 2024년 4월 9일
Thank you for your lovely review. All reviews help us to improve.Hope to see you again.

2/10 - 너무 별로예요

Shelley

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely appalled with this hotel, we booked the room with the hot tub to arrive and check in. Then to be shown to our room and there was a sign saying jacuzzi out of order. We was not informed of this before our stay. We booked this weekend away because we needed a weekend away and it was completely ruined by lack of communication from this hotel. We were offered a room change which we accepted but it put a complete downer on on break. I will be contacting the hotel chain directly
2024년 3월에 3박 숙박함
답변 제공: Kali 님, 2024년 4월 1일
Hi Shelley. I am very sorry that you were not informed that the jacuzzi was out of order. The price was lowered due to the jacuzzi not being in use. We start our refurb tomorrow in the bridal suite so i can assure you this wont happen again. Thank you for accepting the room change and free drink for yourself and your partner. I will let you know once our refurb has been done and will give you the option to re-visit. I wish you a great week ahead. Kind regards

4/10 - 별로예요

Mrs Linda

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very tired and had mould issues in the bathroom tv not working, rooms not very warm, my sisters room (not booked through Expedia) had a major water leak under the floor tiles in the bathroom we did complain the next morning as it was to late when we arrived, the staff where absolutely brilliant they couldn’t do enough for us they managed to put us in some much better rooms even though still very tired, the rooms need major refurbishment to warrant the cost…. It was only the staff that stoped us asking for a refund or some sort of compensation.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Christine

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
My room was not clean, curtains hanging from pole, holes in walls, kettle needed descaling. Bathroom ... base of toilet dirty, looked like urine or faecal stains. Floor tiles when walked on had water comeing up through them. Gap under main door you could see daylight and the draft was quite bad. Complaint made to staff who were very helpful and did move me as I'd asked but not until the next day.
2023년 11월에 2박 숙박함
답변 제공: Kali kounnis 님, 2023년 11월 29일
I am very sorry that your room was not up to standard. I am pleased that my staff were able to move you to an alternative room. This couldn’t be done on the day you arrived as we were fully booked. We have taken your feedback on board and we are now working on the faults that have been bought to our attention. I do hope that in future you will consider staying with us again so we can make your experience a good one .

8/10 - 좋아요

Richard

2023년 11월에 1박 숙박함
답변 제공: Kali 님, 2023년 11월 20일
Thank you Richard for the 8/10 review . We hope to turn that to 10/10 on your next stay.

10/10 - 훌륭해요

R W

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Happy 12th Birthday
Very positive experience from start to finish. The staff were all very welcoming and friendly, couldn't do more to help. We ate in the restaurant in the evening, they accommodated the children, breakfast was lovely the next morning. The same member of staff looked after us for both meals and he was a real credit to the hotel, so friendly and polite and couldn't do enough to help.
2023년 11월에 1박 숙박함
답변 제공: Kali 님, 2023년 11월 5일
Thank you very much for your kind review . We look forward to seeing you again soon .

8/10 - 좋아요

william

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was easy to find. Julie, receptionist, was very welcoming and upgraded us without being asked. Room was nicely furnished and decorated but the bathroom was very small.
2023년 10월에 2박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you for your kind review .

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a pleasure staying there and staff were very friendly. The room was spacious and comfortable. I would recommend people staying there.
2023년 10월에 2박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you for your kind review . We are glad you enjoyed your stay and hope to see you again soon .

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will be back
Excellent service staff were amazing could not be more helpful, warm and friendly atmosphere very welcoming
2023년 10월에 3박 숙박함
답변 제공: Brome Grange Team 님, 2023년 10월 9일
Thank you David,We look to welcoming you back soon!

4/10 - 별로예요

Olga

2023년 10월에 1박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you Olga .

10/10 - 훌륭해요

John

출장 여행
Great hotel
Great stay, clean comfortable and really friendly staff.
2023년 9월에 2박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you for your kind review John

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Great location
2023년 8월에 1박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you Sarah . Hope to see you again soon .

10/10 - 훌륭해요

Anthony

2023년 8월에 1박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you Anthony . Apologies for the late response. Brome grange is now under new management and will continue to monitor and respond to reviews .

8/10 - 좋아요

angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff.Clean and quiet .
2023년 8월에 2박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you for taking time out to leave us a review . All feedback is highly appreciated. Hope to see you again soon .

8/10 - 좋아요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you John .

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great locu
Great location, nice quiet room. Fully stocked tea and coffee facilities.
2023년 7월에 2박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
We appreciate your feedback . Thank you Deborah . Hope to see you again soon .

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Convenient, Good service, but TLC needed
Hotel is very conveniently located for my reason to stay but (outside) rooms are in need of a bit of TLC. Thumbs up to the housekeeping team, and for the cleaning and replacement of items, they get a big thumbs up compared to likes of Travelodge/Premier Inn.
2023년 7월에 4박 숙박함
답변 제공: Kali 님, 2023년 10월 31일
Thank you for your kind review . Brome grange is now under new ownership and management but happy to let you know that our fantastic housekeeping team remain the same . We hope to see you soon

6/10 - 괜찮아요

Emma

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Chloe

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Freddy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay and great staff!
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great. Only thing that would of been better is if they had served lunch as well as breakfast and dinner
2023년 3월에 1박 숙박함

8/10 - 좋아요

Lee

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very friendly and helpful staff. No hot water first night but subsequently moved to another room which was great. No further problems
2022년 12월에 2박 숙박함

8/10 - 좋아요

olaitan

2022년 11월에 3박 숙박함

8/10 - 좋아요

olaitan

2022년 10월에 1박 숙박함
답변 제공: Finley 님, 2022년 10월 30일
Dear Olaitan,Thank you for your feedback, it is very important to us.We do hope to see you again soon,Kind Regards,The Reception Team

10/10 - 훌륭해요

Gareth

2022년 10월에 1박 숙박함
답변 제공: Finley 님, 2022년 10월 30일
Dear Gareth,Thank you very much for your feedback it is very important to us.We do hope to see you again soon,Kind Regards,The Reception Team

10/10 - 훌륭해요

Mike

2022년 10월에 1박 숙박함
답변 제공: Finley 님, 2022년 10월 30일
Dear MikeThank you very much for your feedback it is very important to us. We do hope to see you again soon.Kind Regards,The Reception Team

4/10 - 별로예요

Glenn

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 10월 3일
Dear Glenn,Thank you for leaving a review regarding your stay with us. Your feedback is important to us.We hope to welcome you back in the future.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked 2 nights for a visit to BSB snetterton, hotel was well located, clean, comfortable, good food and helpful, friendly staff
2022년 9월에 2박 숙박함
답변 제공: Reception 님, 2022년 9월 16일
Thank you for your positive comments

8/10 - 좋아요

Paidamoyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Reception 님, 2022년 9월 16일
Thank you

6/10 - 괜찮아요

Darren

2022년 8월에 1박 숙박함
답변 제공: Reception 님, 2022년 9월 16일
Thank you

8/10 - 좋아요

Gavin

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay.
Well appointed, large rooms, with comfortable beds. Bathroom was a little dated, unlike the rest of the room, and shower over the bath left a little to be desired by modern standards.However, pricing was reasonable so can't complain too much! Service was quite slow in the restaurant at both breakfast and dinner. Breakfast was fine. Dinner was not the best food I've ever had but by no means bad. Disappointed that a service charge was automatically added to the bill without my knowledge at dinner. A little off the beaten track and need to be able to drive to get to the nearest town.
2022년 8월에 2박 숙박함
답변 제공: Reception 님, 2022년 9월 16일
Thank you for your comments

6/10 - 괜찮아요

Keith

좋아요: 객실의 편안함
Great Expectations ?
Quite basic rooms, nothing special. Comfortable bed good. Dining room a real shock for the evening meal, dull and depressing; It was light outside and it had large windows and curtains, but all curtains were closed and little lights were on. The dining room was dark and without atmosphere - not pleasant to enjoy a meal in. Food average. Breakfast was in the same room, but this time with the curtains open - so marginally better. But a lack of essential items spoilt it; no fruit juice whatsoever and the chef was unable to produce the porridge requested; we heard that they ran out of milk ! No receptacle to place spent tea bags.
2022년 7월에 2박 숙박함
답변 제공: Reception 님, 2022년 9월 16일
Sorry to hear about your experience.

6/10 - 괜찮아요

Joanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was very close to a main road and although the room was a distance away I was woken up with traffic noise at 4am with the radiator vibrating with each lorry. Food was average. Reception staff very friendly.
2022년 6월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Joanne Thank you for writing your review, we appreciate your feedback. Please accept my apologies for the road noise. I will pass your lovely comments on to our reception staff. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Rosemary

별로예요: 숙박 시설 상태 및 시설
Hotel was a bit tired. Breakfast staff could not cope with so many guests. The air freshener was so strong in my room, it made the coffee mugs taste of it.
2022년 6월에 2박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Rosemary Dear Georgina Thank you for writing your review, we appreciate your feedback. I will pass these comments onto the correct departments so we can address these issues. Please accept my apologies. We hope to welcome you back in the near future.

8/10 - 좋아요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Simon Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

8/10 - 좋아요

Francis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very friendly staff great warm check in
2022년 5월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Francis Thank you for writing your review, we appreciate your feedback. I will pass your kind comments onto our Reception Team. We hope to welcome you back in the near future.

4/10 - 별로예요

Hannah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outdated hotel with expensive breakfast
Outdated hotel where they charge you a small fortune (£20 per person!) for a severely limited buffet breakfast... Save your money and go elsewhere or at least save some money and have breakfast out in Diss. The room and bathroom was very outdated.
2022년 5월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Hannah Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

Darren

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Darren Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

Trevor

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was moved to an outside chalet/room (14) as there was a wedding party and my original room was next door to the main function room....I was told. I thanked the staff member for his consideration but wish sincerely he hadn't bothered moving me. The noise would have eventually stopped next to the function room, but it didn't in room 14. An incessant drone, dying down for a brief time then returning with a vengeance. Awful. This room should not be used !!
2022년 5월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Trevor Thank you for writing your review, we appreciate your feedback. Please accept my hugest apologies for the noise disturbance you encountered during your stay with us. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Stephen

출장 여행
2022년 5월에 1박 숙박함
답변 제공: Aimie, Reception 님, 2022년 6월 30일
Dear Stephen Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
We booked a double room "over looking the courtyard". On arrival we were told none of these rooms were available, being already allocated to others. We were given another room but this only had a 3/4 bed. When we tried the shower we found it to be broken with the temperature set on high, which as actually "scalding". It was only for the fact that my wife unhooked the shower head which stopped her getting burnt! Representations to reception fell on deaf ears with blame being allocated to the booking agency - 'Hotels.com' Terrible experience and would NEVER go back. Even considering boycotting Best Western - this hotel is affecting their reputation.
2022년 4월에 1박 숙박함

4/10 - 별로예요

Alison

별로예요: 청결 상태, 숙박 시설 상태 및 시설
poor condition of rooms, poor communication
Superior double room booked to stay on my husbands 40th birthday, entered the room and there were two single beds, staff said a mesaage was sent to request it be made into a twin ...... i did not sent any messages at all! Staff made it back to a double but it was the two singles pushed together and they were not mattresses designed for this use the ridges of mattresses seems made it uncomfortable in the middle. There was dust on the table, smears from cleaners attempting to clean head board, drip marks on splash board under sink, limescale and scum around shower door, hole in wall/skirting in bathroom, towel hook loose/hanging off wall.
2022년 4월에 1박 숙박함

8/10 - 좋아요

olaitan

2022년 4월에 3박 숙박함

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Economy accommodation in a convenient location. It is no-frills, and the bar and restaurant is over-priced, but the staff could not have been friendlier - helpful, engaging, and really welcoming. Wouldn’t hesitate to stay again if I was in need of a stopover.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 3박 숙박함

4/10 - 별로예요

SHARON

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good experience. Settee smelt and decoration in poor state. Right on the road so noisy. No sleep at all. Not good.
2022년 4월에 1박 숙박함

8/10 - 좋아요

Bryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay in nice rooms with good breakfast
Rooms were spacious and all nice condition Breakfast good quality ingredients Only problem was trying to get a taxi on the Sunday morning as not many working
2022년 3월에 1박 숙박함