I am so happy you had a good time. Hope you have a great day.

Barry, this was very nice thank you for taking the time to give us your feed back. Hope you have a great day.

We would love to have you. Hope you have a great day.

Keena, I hope we can make the next stay even better! Best wishes.

Thank you for staying with us! We are happy to see a great review.Look forward to having you stay again.

Thank you James we work hard to make all our guest feel welcome. We hope to see you again.

Thank you for staying with us we are happy to see you and your pet enjoyed your stay. Look forward to having you all back.

I am so happy we could help you with that issue. Hope you had a safe trip home. It was our pleasure.

Dear Lishan,I am sorry you did not enjoy your stay with us this past weekend. We have made many improvements over the past year such as new bed linens, in-room coffee makers, new room locks, updated Wi-Fi and a green amenity program. Our bed linen is cleaned and folded commercially. Please feel free contact me at the hotel to discuss how we could have worked your more enjoyable. I hope you will consider staying with us to meet your expectations.Sincerely,

Thank you very much for sharing your experience with us we look forward to your next stay.

Thank you Ryan, I am happy to say we have been doing a lot to this hotel. We did just upgrade our Breakfast and still more to come. Have a great night. Thanks again

Dear Paul,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your comments regarding Jay and our breakfast attendant. We look forward to your return!Best Wishes,

Dear JoLyn,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your 5 out of 5 rating and hope to see you again at our hotel.Warm Regards,

Thank you Jonghan, we work very hard here to make all our guest feel welcome. Its was great having you here with us hope to see you again.

I am very happy to hear that. We work very hard to make all our guest feel welcome. Have a great day

Thank you for staying with us I'm happy to see you had a great time.

Der Rah,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites and for leaving us a nice rating. I hope you will consider staying with us again the next time your travels bring you back to the Berkshires.Warm Regards,

Dear Albert,Thank you for leaving us such a nice rating on your recent review of your stay at Best Western Plus Berkshire Hills Inn & Suites. We look forward to having you stay with us i the future.Best Wishes,

Dear Mr. Scholz,Thank you for returning to Best Western Plus Berkshire Hills Inn & Suites. For the very reason you described, we instruct the staff to leave the TV's on weather or sports. However, if a guest requests, we will change the channel per the request.I hope you will consider returning and let us know if the channel is not showing a program you wish to watch.Sincerely,

Dear Debra,Thank you for staying with us this past week. I apologize you had issues with your heat when you checked in. Please feel free to contact me at the hotel if there were other issues we need to work on for a more pleasant experience for our guests.Sincerely,

Stephen,Thank you for staying with us and writing a review of your stay. It is nice to read you found our beds comfortable. I apologize for the smell of the refrigerator. I have addressed this with the housekeeping staff. While we cannot stop the behavior of other guests, when we are made aware of, the situation, we do address the situation immediately. I fully agree that there should be no smoking of any kind in this hotel. I am sorry this impacted your stay in a negative way.Sincerely,

Dear Theresa,We are sorry you were not satisfied with our hotel and did not stay with us. After viewing two rooms, it was obvious we could not find a room you would enjoy for a night's stay. That is why we allowed you to cancel your reservation without penalty.Sincerely,

Thank you Lawrence, it was great having you here with us. Hope you had a safe trip home, see you next time.

Thank you Shawn it was great having you here with us at Best Western Berkshires Inn, Hope to see you again soon.

Dear Debra,Thank you for staying with Best Western Plus Berkshire Hills. We appreciate your comments on our property and the staff. We hope you will consider staying with us again should your travels bring you back to the Berkshires.Warm Regards,

Dear Newton,Thank you so much for your business and taking some time to write such a generous review on your experience.We hope to have you join us again in the futureBest Regards:Sunjay DesaiGuest Services TeamBWP Berkshires

Dear Amy,Thank you for being a recent guest with us and taking some time to write us such a generous review. Thank you for going into detail about your experience and letting us know how much you enjoyed breakfast, the cleanliness of your room and our staff service.Please join us again soon.Best Regards:Sunjay DesaiGuest Services TeamBWP Berkshires

Dear Minerva,Thank you for taking the time to rate our hotel. So sorry you did not enjoy your stay. Please feel free to reach out to me to explain how we could have provided a better experience for you.Sincerely,

Dear Kathryn,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites. We appreciate you rating us a 5 out of 5!Best Wishes,

Dear Francie,Thank you for your business and taking the time to write such a generous review. We are happy to hear that you found our staff always to be so kind and helpful to you!Please come up and join us again soon!Best Regards:Sunjay DesaiGuest Services Team

Dear Wai Ming,I am sorry to see that you did not enjoy your experience at our hotel. Should you wish to add any comments, please feel free to call me.Sincerely,

Dear E. Richard,We are glad to read you enjoyed your stay at Best Western Plus Berkshire Hills Inn & Suites. Thank you for your positive comments regarding our staff and location.Warm Regards,

Dear M,Thank you for staying at Best Western Plus Berkshire Hills and leaving us such a positive review. Hope you will stay with again should your travels bring you back to the Berkshires!Warm Regards,

Dear Donald,Thank you for staying at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your "5 out of 5" rating!Best Wishes,

Dear Joanne,I am happy to read you and your pup had a great stay at Best Western Plus Berkshire Hills Inn & Suites. We appreciate your comments regarding our staff and 24 hour coffee. I hope you will consider us for a future trip should your travels bring you back to the Berkshires.Warm Regards,

Dear Melanie,Thank you for your recent stay with us and taking time to give us a perfect 10/10 rating. We very much value your business and feedback hope to see you again soon.

Dear Anonymous,Thank you for your recent stay with us and taking time to give us a perfect 10/10 rating. We hope to see you again soon.

Dear Wencheng,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites and for giving us a 10 out of 10 rating! We hope to see you again the next time your travels bring you back to the Berkshires.Warm Regards,

I am so sorry that had happened. It was a full house, do try and keep the noise down.If this ever happens again please inform front desk they will do everything they can to help.

Dear Robert,Thank you for being a recent guest with us. We appreciate your business and for you taking some time to give us a perfect 10 out 10 rating. We are very pleased to have served you and we hope to see you again soon.Best Regards:Sunjay DesaiGuest Services TeamBWP Berkshires

Awesome Daniel we love having you. See you next time thanks for the great feed back.

It was our pleasure Glenn. Hope to see you again soon.

Hope you had a fun and safe trip. See you next time

Dear Delwyn,Thank you for being a recent guest with us and taking some time to write such a generous review. Thank you for letting us know that our hotel is a stand out in your eyes and that our staff goes above and beyond to help, we are glad to know we are on the right track in providing excellent services to all!Please join us again soon!Best Regards:Sunjay DesaiGuest Services TeamBWP Berkshires

Dear John,Thank you for being a recent guest with us and taking some time to do a ratings review, we really appreciate the score you gave us.Best Regards:Sunjay DesaiGuest Services Team

Dear Christine,Thank you so much for being a recent patron with us as well as taking some time to write us a generous review. We hope to have you come join us again in the future.Best Regards:Sunjay DesaiGuest Services TeamBWP Berkshires.

Dear Deborah,Thank you so much for being a recent guest with us, we appreciate your business. Thank you as well for taking some time to write such a through and thoughtful review. We are pleased to hear that our port cache was helpful to you in unloading, that our staff was super helpful to you and that you found breakfast to be wonderful. We will look into our food warmers for the heating issue and consider adding in some gluten items for the breakfast, sorry those items were no available to you.We hope you will consider joining us again in the future.Best Regards:Sunjay DesaiGuest Services Team

Thank you so much, we are glad you had a good time.Hope to see you soon.

Thank you Kimberly. Hope you had a safe trip home. See you on the next one.