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엠버시 스위트 바이 힐튼 애틀랜타 알파레타 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 애틀랜타 알파레타
5955 North Point Parkway, Alpharetta, GA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 643개" "
평점 8 - 좋아요. 1003개 이용 후기 중 217개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 74개" "
평점 4 - 별로예요. 1003개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 33개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

HEE JUNG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함
답변 제공: Cheryl C. 님, 2023년 12월 15일
Thank you Hee Jung! We appreciate your loyalty and are delighted you had an excellent experience at our hotel. We hope you'll be back soon!

6/10 - 괜찮아요

Pyeongkwon

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
조식에 셀러드바가 없어요.
2023년 5월에 3박 숙박함
답변 제공: Cheryl C. 님, 2023년 5월 28일
Thank you for your feedback! Our breakfast doesn't typically carry salad bars but we will take your comment under consideration!

6/10 - 괜찮아요

Pyeongkwon

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Cheryl C. 님, 2023년 5월 28일
Thank you for taking the time to rate our hotel. I responded to your original review and we will take your suggestions under consideration.

10/10 - 훌륭해요

Wes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome Stayy!!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Boris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 28일
Thanks so much for your excellent rating, Boris! We appreciate you and hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Tracy

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice and clean. The happy hour was very good. I enjoyed the drinks and snacks. Breakfast was amazing with the exception of a rude employee named Patricia or Paticia. She was very rude and many customers was complaining about her. She was Latina and seemed to be racist towards blacks. Others were allowed to get omelets for other people if they had the card. I had my husband's card and she told me that i would have to go to the back of the line to order his omelet. She shut down a section of the breakfast area on the dot even though people were still in line getting omelets. That meant they couldn't get drinks, butter, napkins, waffles, fruit, etc. She closed the door and wouldn't let anyone in except a white woman who wanted more coffee. She also tried to tell people who were already in line that they could not get their omelets. A young man working, I believe his name was Pasquale or started with a P and another young lady cooking omelets were very nice and accommodating. He told the young lady who was cooking the omelets to go ahead and make the omelets for the people who were already in line. She previously wasn't going to because she said she had to follow Patricia’s orders.
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 28일
We're glad to hear that you found our hotel nice and clean and enjoyed our happy hour and breakfast offerings. However, we're truly sorry to hear about your negative experience with one of our staff members. This behavior is completely unacceptable and does not align with the values we uphold at our hotel. We will address this matter with our team immediately to ensure that all of our guests receive the respectful and courteous service they deserve. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

Jakeira

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Estella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 19일
Estella, we're delighted to hear that you had a fantastic experience! Thank you for the top rating. If there's anything specific you loved about your stay or any suggestions you have for us, we'd love to hear them. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Nikhia

2024년 4월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 1일
Thank you for the 5-star rating! If there's anything specific you particularly enjoyed during your stay, we'd love to hear about it!

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt like a number instead of a guest. Arrived at 3 PM was told … may not have our room ready. Even tho the people next to us and the people behind them were not told that!! they were checking in also. Same type room, check in is at 4 yet I received an email that morning telling us that we could check in at 10 AM for an extra $25 so apparently there was a room ready then.
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 14일
We apologize for the inconvenience and the inconsistency in communication regarding your check-in experience. Your feedback is valuable, and we will address this issue to ensure a smoother check-in process for our guests in the future. We strive to provide personalized and attentive service to all our guests, and we regret that we fell short of your expectations on this occasion. We hope you'll give us another opportunity to earn your loyalty in the future.

8/10 - 좋아요

Neal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I didn't think it would be as loud as it was during the stay. I was hoping to just relax before getting back to this week, but the noise coming from the first floor area was unbearable at times. Other than that, everything was fine.
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 14일
Neal, we're sorry to hear that the noise disrupted your relaxation during your stay. Your comfort is important to us, and we apologize for any inconvenience caused. We'll take your feedback into consideration as we strive to improve our guests' experiences. If you decide to stay with us again in the future, please let us know if there's anything we can do to ensure a more peaceful stay for you.

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is clean and rooms are spacious. Breakfast was amazing with a lot of options and my kids enjoyed the food. Price was good as well.
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 14일
Cynthia, we're delighted to hear that you enjoyed your stay with us! Providing a clean and spacious environment, along with a delicious breakfast, is always our goal. We appreciate your positive feedback and hope to welcome you and your family back again soon!

10/10 - 훌륭해요

HIEU

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was alittle old and suite was small for family of six however the beds were comfortable. Breakfast was excellent 5 stars.
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 3일
Hieu, we appreciate your feedback regarding your recent stay with us. We're glad to hear that you found the beds comfortable and enjoyed our breakfast offerings. Your comments are valuable to us, and we'll use them to improve the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Roderick

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice hotel and the indoor pool is a Major plus. My kids really enjoyed it.
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
Roderick, we're delighted to hear that you and your kids enjoyed your stay and made good use of the indoor pool! Thank you for your positive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Itohan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 3일
Thank you for your kind words! We're delighted to hear that you found our hotel beautiful. We strive to provide a welcoming and pleasant environment for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!

10/10 - 훌륭해요

Le'Shaye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant 3 day stay!!!
2024년 3월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
We're thrilled to hear that you had a pleasant 3-day stay! If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We're here to ensure you have a wonderful experience whenever you stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

toshiki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front staff was very nice and professional. Thank you so much, Ms. May! The room was very spacious. The location was very good. As usual as Embassy's group, they served awesome breakfast!
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
Toshiki, we're delighted to hear that you had a positive experience during your stay with us! Ms. May will be thrilled to receive your appreciation. It's great to know that you found the room spacious, enjoyed the convenient location, and appreciated our delicious breakfast offerings. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!

10/10 - 훌륭해요

Della

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was wonderful
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
Della, we're thrilled to hear that you enjoyed our breakfast offerings! Providing a delicious and satisfying breakfast is one of our top priorities, and we're glad to know that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful breakfast experience!

6/10 - 괜찮아요

Lilit

좋아요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
Thank you for your rating, Lilit! We hope you'll visit us again and give us an opportunity to earn a higher rating!

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Microwave doesn’t work in room 606.
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the microwave not working in room 606. Our maintenance team will be notified immediately to address and resolve the issue. Thank you again!

6/10 - 괜찮아요

Kelly

출장 여행
좋아요: 청결 상태
Pelaton bike in gym is broken. I found some ants in my room crawling on desk.
2024년 3월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 29일
Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the broken Peloton bike in the gym and the presence of ants in your room. We will address these concerns promptly to ensure a more comfortable experience for our guests. Your feedback is appreciated, and we hope to welcome you back for a better stay in the future.

8/10 - 좋아요

temeka

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They only had one set of elevators for a busy weekend crowd. The bathmat in the tub floor needed removing and my mattress pad was stained. Other than the elevator my repairs were fixed promptly. Over all a perfect stay at a decent hotel.
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 20일
Temeka, thank you for sharing your feedback with us. We apologize for the inconvenience caused by the limited elevator availability and the issues with the bathmat and mattress pad. We're glad to hear that the other repairs were addressed promptly and that you had an otherwise enjoyable stay. Your comments will be shared with our team to ensure that we continue to improve and provide a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Janice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and the beds are super comfortable. Great stay!!!
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 11일
Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you enjoyed a clean room and comfortable beds during your visit. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future.

10/10 - 훌륭해요

Fritz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
love everything about it
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 5일
Your kind words made our day, Fritz! Thanks for your review and we hope to have the opportunity to welcome you back soon!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay as always
2024년 2월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 3일
Thanks so much for your excellent rating, Michael! We appreciate your loyalty!

10/10 - 훌륭해요

Gavin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mae!!! We wanted to take you home with us forever lol Thank you for all of your smiles and warm greetings every time we seen you! We will definitely be back to see you ☺️ Oh and the hotel was amazing 🤩
2024년 2월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 1일
Thank you so much for your heartwarming message! It brings us immense joy to know that Mae's genuine smiles and warm greetings made a positive impact on your stay. We're thrilled to hear that you enjoyed your time at the hotel and that Mae's hospitality contributed to your positive experience.Your kind words are truly appreciated, and we can't wait to welcome you back for another amazing stay. If there's anything specific you loved about your visit or if you have any preferences for your next stay, please feel free to share them with us. We're here to make your future stays just as wonderful! Looking forward to your next visit with us!

10/10 - 훌륭해요

Tracey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pretty indoors. The fountain and glass elevators were both fun for my kids!
2024년 2월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 27일
Thank you so much, Tracey! We are delighted your family enjoyed your stay and we look forward to welcoming you back the next time you have lodging needs in our area!

10/10 - 훌륭해요

Angie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an amazing stay , clean, beds where great, staff was great
2024년 2월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 21일
Thank you, Angie!!! We appreciate your compliments and look forward to your next visit with us.

10/10 - 훌륭해요

Mahogany

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 2월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 20일
Thank you, Mahogany! We are so happy you enjoyed your stay. We look forward to your next visit!

6/10 - 괜찮아요

Reema

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The property was very outdated. The walls in the rooms have that old fashioned popcorn texture, the carpet was old and stained and the room was very dimly lit with lamps and limited overhead lighting.
2024년 2월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 20일
Hi Reema! Thank you for sharing your observations about your stay. We appreciate your feedback and apologize for any inconveniences you encountered. We take your comments seriously and will use them to address areas that need improvement. Our goal is to provide a comfortable and welcoming environment for our guests, and we regret falling short of your expectations on this occasion. If your travels bring you back to our area, we hope you might consider giving us another opportunity to provide a more positive experience

8/10 - 좋아요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property is ok, starting to need a major renovation though. Feels low light in general. Staff was friendly. Breakfast was solid, I had expected more given the reviews.
2024년 2월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 16일
Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive comments about our friendly staff and exceptional breakfast. We also take note of your observation regarding the need for a major renovation, and we'll share this with our management team for consideration. We strive to continuously improve our offerings, and your input is valuable in that process. If you have any further suggestions or specific areas you feel could be enhanced, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and attractive hotel
We love this hotel. Such a well run property with very good personnel. The sheets could use a bit of an upgrade to 100% cotton. But other than that we had a great stay. Your breakfast is excellent.
2024년 2월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 16일
Elizabeth, thank you for taking the time to share your positive feedback. We're delighted to hear that you love our hotel and appreciate the well-run property and excellent personnel. We also value your suggestion about the sheets and will certainly consider it for future improvements. We look forward to welcoming you back for another great stay, and please feel free to reach out if you have any further comments or requests.

8/10 - 좋아요

Melissa 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 8일
Thank you, Melissa! We hope you'll visit us again soon.

10/10 - 훌륭해요

Allison

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the indoor pool the breakfast and the decor. The environment was very relaxing
2024년 2월에 2박 숙박함
답변 제공: Cheryl 님, 2024년 2월 7일
Thank you for your excellent rating, Allison! We are so glad you enjoyed your stay and we hope to have the pleasure to welcome you back soon!

8/10 - 좋아요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 5일
Thanks for your 4 star rating, Alice!

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at this hotel are very friendly and helpful. The breakfast staff particularily were excellent! Great stay!
2024년 1월에 5박 숙박함
답변 제공: Cheryl C. 님, 2024년 2월 5일
Donald, we are so happy you enjoyed your stay! We will be sure to let our team members know of your compliments. We appreciate your loyalty!

10/10 - 훌륭해요

Bradley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevators are super slow. Other than that was a great stay.
2024년 1월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 30일
Thank you, Bradley. We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to Alpharetta.

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태
It may have been bad luck but I had Two days of extremely loud Television. The walls were thin. Nice staff, nice breakfast. Good location
2024년 1월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 30일
Thank you for taking the time to share your experience with us. We apologize for the inconvenience caused by the noise disturbances during your stay. We're glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the location. We appreciate your loyalty and hope you'll be back soon.

10/10 - 훌륭해요

Duong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 30일
Thanks for your excellent rating! We are so happy you enjoyed your stay, Duong, and hope to welcome you back in the near future.

4/10 - 별로예요

kyle

출장 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was nice & quiet. The coffee was old in the afternoons during our stay. The bathroom need to be cleaned a second time when we checked in & the beds in 216 were oddly hard, not unreasonable. I did request late check out on a Monday. Their direct website states late checkout is $0 yet for a 4pm checkout I was demanded contrary to their website to pay a full night. The evening staff stated it would be $50 which falls into a typical $25 per hour charge. Their lack of consistency & the poor attitude when I quoted what their site states was disrespectful.
2024년 1월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 28일
Hi Kyle. Thank you for choosing to stay with us and taking the time to share your feedback. We apologize for the inconsistencies you encountered during your stay, including the issues with the coffee, bathroom, and the miscommunication about the late checkout fee. Typically late check out is based on availability and complimentary late check out until 4pm is for diamond members only. Again, this is based on availability. We appreciate you bringing these matters to our attention, and we will address them with our team to ensure a more consistent and pleasant experience for our guests.

10/10 - 훌륭해요

Alexander

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place as advertised
2024년 1월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 28일
That you for your excellent rating and review, Alexander!

6/10 - 괜찮아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 23일
Hi Brian, we are disappointed we didn't earn a higher rating but we hope to have the opportunity to earn your loyalty on a future visit!

10/10 - 훌륭해요

Chioma

2024년 1월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 23일
We are so happy you enjoyed your stay, Chioma! We hope you'll be back in the near future. Thanks again!

10/10 - 훌륭해요

Donna 님, Greenville

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
May who handled our check in etc was great. Probably the best ever
2024년 1월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 19일
Thanks for sharing your experience here! We are delighted May provided you with excellent service and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 15일
We are so happy you enjoyed your time with us, Christopher and we hope you'll be back soon.

10/10 - 훌륭해요

Kenya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 11일
Thanks for your excellent rating, Kenya!

4/10 - 별로예요

Christina

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Disappointed in my stay. The AC would not blow cold. It wasn’t blowing hot but it wasn’t blowing cold either making it impossible to sleep in a hot room for two nights.
2024년 1월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 11일
Christina,we apologize for the inconvenience with the AC during your stay. Your feedback is important, and we regret the impact it had on your experience. We will address this issue to ensure improvements in our services. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back soon for a more enjoyable stay.

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 8일
Thanks for your outstanding rating, Joseph! We hope to have the pleasure of welcoming you back to our hotel soon. Thanks for your loyalty!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The hotel was beautiful, we were in room 402. However, our room had an old raisin in the pullout bed, which made us wonder if the sheets had been changed. The bottom of the bathroom door was warped and looked like it has water damage, and wouldn’t close fully bc of it. Everytime the ac/heat kicked on, the fan made a horrible screeching noise, it was so loud. It was awful! Kept us awake most of the night. We were there less than 24 hours, and had a baby with us, so changing rooms wasn’t an option as the baby was already asleep when we realized what it was doing. The toilet ran continuously, we had to mess with it after the children used the bathroom so it would stop running. We came for the pool and it was so miserably cold, it was hard for the older kids to enjoy bc it was so cold. We had a good time, enjoying each others company, but there were for sure some maintenance issues that need to be resolved
2024년 1월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 8일
We appreciate your feedback and apologize for the maintenance issues you encountered during your stay. Your comments are valuable, and we will address these concerns to ensure a more comfortable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.

8/10 - 좋아요

Daphine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My husband and I have stayed at this property many times in the last 10 years. The pool is great, rooms large and comfortable and the breakfast and evening reception wonderful. But..the rooms are showing a lot of wear and tear. The carpet in our room was stained in numerous places and the couch looked stained and dirty. The most inconvenient was having to visit the front desk 2 times before getting 2 key cards that would open the door.The experience was not up to previous visits.I think on next visit to Alpharetta we will try a new hotel. There are many choices in the area.
2023년 12월에 4박 숙박함
답변 제공: Cheryl C. 님, 2024년 1월 5일
We appreciate your loyalty and feedback, Daphine. We apologize for the inconvenience you faced during your recent stay. Your concerns about room conditions and key card issues have been noted, and we're actively working to address these issues. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.