실내 수영장, 시즌별로 운영되는 야외 수영장
예약 가능 여부 확인

개틀린버그 타운 스퀘어 바이 익스플로리아 리조트 여행 후기

2.5 out of 5
개틀린버그 타운 스퀘어 바이 익스플로리아 리조트
515 Historic Nature Trail, Gatlinburg, TN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 464개" "
평점 8 - 좋아요. 1006개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 116개" "
평점 4 - 별로예요. 1006개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 66개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Rhys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
M
2024년 5월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 9일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 5월에 6박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 8일
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 - 괜찮아요

Becky

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We came to get checked in and found that our room was given to someone else. After an hour of waiting we did finally get a room, onto to be moved 2 days later because we could hear our next door neighbors conversation at 1:30 in the morning. Next time I will request 3rd floor overlooking the creek with a kitchen.
2024년 5월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 8일
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 - 좋아요

Chatree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay in Gatlinburgh. Close to everything a few minutes walk. Free parking. Coffee kind of bad though.
2024년 5월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 9일
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

4/10 - 별로예요

Jack

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The one nice thing about the property was the location. It was just a few minute walk to everything which was great. As for the staff, I felt that they were kind of rude for the most part. Made it seem like they didn’t want to help you by being short with me in responses and acting like I was stupid after asking any question. Lastly, the website is kind of misleading. The whole website shows the hotel across the street but instead we were but in the main lobby location hotel which is basically an outdated, dirty motel. This was extremely disappointing considering how the website made the place seem. As for being dirty, the property had carpet stains everywhere, what looked to be a urine stain in the shower, and dirt and grime all over the baseboards and floors. Not the worst hotel I’ve stayed in but for the price and with many other options on the same street, I would recommend checking other ones out.
2024년 5월에 2박 숙박함
답변 제공: Dale 님, 2024년 5월 6일
Sorry for your issues, we have three different properties that we manage on Airport Road, with seven different unit types and price points. We are capable of addressing any short comings you may notice in your unit if they are brought to our attention. Again, sorry for your issues.

10/10 - 훌륭해요

robin

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an older timeshare property that shows some wear. For our purposes it was perfect. Clean, roomy, and convenient for walking to the main drag downtown. I would stay here again.
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 1일
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 - 좋아요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worked well for our large group
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 1일
Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 - 좋아요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location off the main road- sidewalk to walk down to enjoy all the things downtown has to offer. Staff was very friendly and helpful! Very clean (one of the cleanest hotels ive been to in years!), comfortable bed and lovely kitchentte- room was plenty big for just the two of us. The only con (and I mean only con) was the picture of the hotel was a bit deceiving- there are technically 2 locations to this property that are about 2 blocks apart, so we did not stay it the rooms that were shown in the photos online. We were looking forward to the pool and hottub but it was going to be a process to get to that part of the property- walk a couple blocks,take an elevator/ stairs which made it not worth it. Overall, great experience!
2024년 4월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 1일
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

8/10 - 좋아요

Eveon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The scenic view, the amenities and walk ability were all pluses, the bed and pillows were not the best, too firm to be honest. Overall the room was great and would stay again.
2024년 4월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 5월 1일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

Stefannie 님, Port Sanilac

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfect for my family get away! It was nice having 2 separate bed rooms and bathrooms, and having the living area and kitchen was great! We will be staying here again!
2024년 4월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 24일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I must admit the price was right and the affordability and location are what attracted us at first. We needed to be able to walk to the convention center and were pleased to find something with a full kitchen that was a good price. We found amenities that are often missing in rented condos. The bed was comfortable. The balcony was enjoyable. The kitchen was very well equipped. The jacuzzi tub and the washer / dryer were nice surprises. Our morning walks to the convention center took about 5 minutes. The afternoon walks (uphill after a long day!) took a little longer. We will definitely recommend Town Square to our friends and plan to return next April.
2024년 4월에 6박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 24일
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 - 좋아요

Drew

단체 여행
좋아요: 청결 상태, 직원 및 서비스
This is the 6th time staying at Gatlinburg Town Square. Great location and nice 2 BR condo size. It's been 5 years since we stayed here and we were honestly disappointed overall. We expected a 5 star stay and got a bit less. The beds were worn out....with a big dip in the middle. No excuse for that. The appliances were almost new, but previously they had really good ones and now they are low end. The nice fountains and waterfall was not working and looked like they had not been for years. The big waterfall is the signature of the property and you really miss this. We were assigned 101 overlooking the road. We asked to be in the back with the stream, but perhaps that's the luck of the draw. For us to stay here again, we have to be guaranteed comfortable beds.
2024년 4월에 5박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 24일
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 - 훌륭해요

jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful
2024년 4월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 24일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 24일
Thank you for reviewing your stay with us, we hope to see you again soon.

4/10 - 별로예요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The website showed pictures of the main resort across the road. It was huge and nice. The pictures were attractive. Apparently, they bought an abandoned hotel across the street and are renovating it. I drove away from the place I stayed initially because it looked empty and in disrepair. It seems a few units were renovated to make them habitable. I just wonder if I paid the same as the people who were in the main building.
2024년 4월에 2박 숙박함
답변 제공: Dale 님, 2024년 4월 22일
Sorry for the confusion, we operate three different properties on Airport Road with seven different unit types and price points.

10/10 - 훌륭해요

Saundra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about this property was great. Room was clean and just like it was described. Close and walkable to everything you could dream of. Swimming pool/hot tub was across the street was the only negative I would have to say.
2024년 4월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 17일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

zebadiah

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. nice pool
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

4/10 - 별로예요

Kim

Not enough towels and no cleaning u til we leave. No parking and not very clean
2024년 4월에 3박 숙박함
답변 제공: Dale 님, 2024년 4월 8일
Sorry for your issues, we have a daily towel exchange available in our Laundry for guests who may need additional towels. Also, our Resort Operations Team is ready to address any and all room issues, all you have to do is dial -0- and the Front Desk will dispatch a team member to your room.

10/10 - 훌륭해요

Lydia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again! It was really nice and comfortable…I recommend!!!
2024년 4월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely would stay again!
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 11일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very basic hotel/motel the bedding was pretty poor as far as not very warm but was affordable very satisfied with our stay
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 - 훌륭해요

Angelina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 11일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Whitney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 11일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Athena

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 - 너무 별로예요

Ricardo 님, Morton Groe

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is very outdated, brick and mortar falling apart in the building. Visible evidence of bed bugs in our room. Terrible
2024년 4월에 2박 숙박함
답변 제공: Dale 님, 2024년 4월 6일
Thank you for taking the time to give us your feedback, the issues in your unit have been addressed.

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fot the money it was a nice hotel . It was clean, the staff was friendly, and it was very quiet. I would stay here again.
2024년 4월에 3박 숙박함
답변 제공: Dale 님, 2024년 4월 6일
Sorry for the confusion in your unit type selection, we have seven different unit types at our property. Thank you for staying with us and we hope you return on your next trip to the area.

8/10 - 좋아요

Demetrice

좋아요: 직원 및 서비스
Very nice sized room! It was a little disconcerting having 2 entrances. The furniture is a little dated. The staff was EXTREMELY friendly!
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 17일
Thank you for choosing to stay at our property. It was a pleasure to have you as our guest. We hope you had a comfortable and enjoyable stay.

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property.
2024년 3월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 - 좋아요

Morgan

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Room was dated but clean. We enjoyed being able to walk everywhere
2024년 3월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 - 너무 별로예요

Marin

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First this is a review of the 2 story building that everybody has to check in. The nice building you will see on all the pictures is 3 blocks down on the other side of the road and we never entered that building. We booked the two queen bed room because that was what we needed, what we didn't know is they call it standard room and it is where the check in is located at. This building is an old motel and it's nothing to compare to the other one. It was dirty, it smelled bad, it needed renovations and the room door is right on the street. We had it booked for two nights and after we checked in we realized we had to stay there for at lease one night since we didn't find anything else, but we book a different hotel for our second night, left a day early and ended up paying extra night. I told them that we are leaving earlier because the room is dirty and it is not what we were expecting and the lady at the office didn't even say sorry. We are not coming back.
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay at our resort. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Please know that we take your feedback seriously and are actively working to address the issues you encountered. Your insights are invaluable in helping us improve our services for future guests.

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스
There was a leak from the property above us into our spa tub and also into our shower. The staff was very helpful and the inside of the property was very nice, however, it is clear that the exterior needs work, door paint is chipped and exterior siding, dirty. Properties need constant upkeep and investment or they gradually go downhill
2024년 3월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 17일
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 13일
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Katie

좋아요: 편의 시설/서비스
The map is not very clear and the property is confusing to navigate
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
We apologize for the inconvenience if the map was not clear. Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 - 좋아요

Jacqueline

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The condo met our expectations. The facilities are a little dated but there are lots of fun things to do on the property (basketball, ping pong, pool - although the indoor pool water was very cold). It was right by a trolley stop, which was nice, and also a great location to walk from. It was easy to find a parking spot. The staff was very friendly and helpful. We would stay here again.
2024년 3월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and i really enjoyed our stay! Our rooms were very clean and spacious! We'll definitely be back again!
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The two bedroom units were spacious and well equipped. We had 2 15 year olds with us and the room was great.
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

Yelitza

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 3월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Arpit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice arrangements and safe place
2024년 3월에 1박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you so much for choosing to stay at our property. It was a pleasure having you with us. We hope you enjoyed your time here and that everything met your expectations.

10/10 - 훌륭해요

Rosario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to the parkway. Kitchen was well stocked with frequently used items to cook. Didnt like that the hottub was very small for how big the resort was... always filled with at least 6-8 adults and lots of kids running in and out.
2024년 3월에 4박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Hunter

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and set up well for couple with school age kid.
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 3월 28일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Mat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pleasant surprise. Two rooms and big bathrooms. Great walk in shower. Lots of things to do right outside our door
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 3월 28일
We appreciate your positive feedback and are glad you enjoyed your stay with us.

6/10 - 괜찮아요

melinda

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Exploria Resorts 님, 2024년 3월 28일
Thank you for taking time to post a review of our property.

2/10 - 너무 별로예요

Michelle

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sad that the pictures were inaccurate. Very dated and run down. Terrible room condition. Stains on the carpets, dirty tub and sink. Dated decor, headboard leaning against the wall not secured and fell over. Two different building locations and the one we were put in was the smaller and I’d assume older of the two. Minimal parking,
2024년 3월에 2박 숙박함
답변 제공: Dale 님, 2024년 3월 26일
Sorry for your issues, we operate three different properties on Historic Nature Trail. We are always available to address any issues noted by our guests.

10/10 - 훌륭해요

Brett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
In a great location! Doing a lot of construction on property but didn’t bother us much.
2024년 3월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 3월 28일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful room with all the kitchen space I could ever ask for. Lots of living space as well. Good views. Lots of things to do just around the property plus perfect convenience to walk downtown.
2024년 3월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 3월 28일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

6/10 - 괜찮아요

Angie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location was a plus. It’s within walking distance to all downtown Gatlinburg activities. The room was very clean and has some updated items such as the bathtub but more needs to be done to bring it up to higher score. The room was very dark with older dark carpet. Our room was located on the back facing an adjoining parking lot that had a bright light shining directly into our room all night. While this was not something they could control, A simple addition of room darkening shades would have prevented us from waking up at 2:30am thinking it was already morning outside. If you’re looking for a peaceful room, this is not it and also why it only gets 3 stars. The dumpster picked up every morning at 3:30 am right outside our room. If you have light sleepers such as kids, this is not good.
2024년 3월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you for choosing to stay at our property. It was a pleasure to have you as our guest. We hope to see you again.

10/10 - 훌륭해요

Falanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 3일
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 - 훌륭해요

Clint

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We absolutely loved this place. So clean and nice. We got upgraded from a basic king hotel room to a 1 bedroom suite for no reason and it made it that much better. The bed was comfy and the overall feel was that you could live there. There was one problem as I was sitting in a kitchen chair putting my shoes on for the day the chair collapsed. Management was notified and Tim the head of maintenance came up to get information. He was more concerned with me than anything else. I did end up having to seek medical attention because the hit on the floor was brutal on my spine. Other than that loved it and would stay again.
2024년 3월에 3박 숙박함
답변 제공: Exploria Resorts 님, 2024년 4월 17일
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.