외관

햄프턴 인 & 스위트 포트 리치 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 포트 리치
11050 Us Highway 19, Port Richey, FL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 650개" "
평점 8 - 좋아요. 1000개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 57개" "
평점 4 - 별로예요. 1000개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 14개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to where we needed to be
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Tom, Thank you for reviewing your stay with us at Hampton Inn Port Richey and awarding us a perfect 5/5 rating. We appreciate your feedback and are happy to hear our great location complemented your travel plans. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another pleasant and convenient stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Patricia 님, Beacon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice people on the staff. Place was clean but is starting to show age. Needs sOme upgrades
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Dear Patricia, Thank you for taking the time to post your review. We appreciate your valuable feedback and your kind words about our staff. At Hampton Inn Port Richey, we put a lot of effort into maintaining a clean environment, so it always feels great when our efforts are recognized. Thank you for noticing and endorsing our high cleanliness standards - we are happy to know we met your expectations in this regard! We understand the importance of maintaining a fresh look and feel for the property and value your perspective on our facility. While we undertake periodic renovations/repairs as part of the hotel's routine upkeep, we will see what we can do about having some updates to the property soon. In the meantime, our team works hard to ensure everything is disinfected, clean, and functioning efficiently. We hope to have the pleasure of welcoming you back in the future so we can delight you with our continuous improvements. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Mechelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely love all the little extras from breakfast to to go bags and individually wrapped cookies. A special touch makes you feel like you’re at home.
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear Mechelle, Many thanks for choosing Hampton Inn Port Richey for your recent stay and sharing such a thoughtful review! We truly enjoyed reading it and greatly appreciate your kind words and support. We understand that it's the little touches and conveniences that make a place feel like home, and we are thrilled to hear that you loved all the little extras, from our complimentary hot breakfast to to-go bags and individually wrapped cookies. We hope you enjoyed your stay as well as our food offerings. Your satisfaction is our greatest accomplishment, and we hope to have the pleasure of hosting you again soon so we can share another 5-star experience with you at our hotel in Port Richey. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Lee Jacob 님, Orlando

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Dear guest, Thank you for choosing us and rating your stay at Hampton Inn Port Richey with five stars! We're thrilled you had a positive experience with us and happy we met your expectations. We appreciate you taking the time to leave us a review and hope to have the opportunity to welcome you back in the future for another enjoyable experience. Safe travels!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Sandra

가족 여행
Clearly don’t do anything for customers that used Expedia. I called weeks before trying for connecting or rooms together but they were not responsive because I used Expedia. Not near and two floors away. No frig, no maid service, breakfast was less than appealing. Big bummer
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Hello Sandra, Thank you for reviewing your recent stay with us. We appreciate your feedback and regret to hear that you did not receive the connecting/adjacent rooms you were looking for. It's unfortunate that you felt that way. Here, we would like to clarify that when you book a room on a third-party channel, the room type or any special request is never guaranteed. You get to make a preference instead, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. In the future, we recommend you book via the hotel's brand website or call the hotel directly to guarantee a particular room type. We apologize for the disappointment you describe with the expectation of a refrigerator, and we are sorry that our breakfast did not particularly appeal to you. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. Thus, we take this seriously and have forwarded your comments to management for review. As for housekeeping, it is tailored for your comfort. Our service policy is to provide full deep cleanings prior to check-in and scheduled cleanings during longer stays. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this at the front desk. Thank you for bringing these matters to our attention. While it's somewhat disheartening to learn that we failed to exceed your expectations on this visit, we sincerely hope you'll give us another chance to serve you better and provide you with the enjoyable experience that our guests have come to expect from us. Safe travels!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Garrold

연인과의 여행
좋아요: 편의 시설/서비스
King studio room great. Housekeeping was non-existing even after specifically requesting for the 3rd day.
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Garrold, Thank you for taking the time to post your review. We appreciate your feedback and are delighted to hear you loved the room. However, we regret that your room was not serviced despite your request. We sincerely apologize for this and thank you for bringing this matter to our attention, as it allows us the opportunity to improve future guest satisfaction. We hold ourselves to a much higher caliber of service and assure you that we'll investigate this matter thoroughly to understand what may have transpired. Additionally, we'll endeavor to put a mechanism in place to ensure this does not happen again. We trust that everything else was to your satisfaction, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Performed a little better than expected.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 5일
Dear David, Thank you for choosing to stay at Hampton Inn Port Richey and awarding us a 5 out of 5 rating. We appreciate your business and feedback and hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We hope to remain your accommodation of choice here for future visits and look forward to seeing you again soon. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Angela

Highly recommend
2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Angela, Thank you for your generosity with the rating. We're delighted that you enjoyed your recent stay at Hampton Inn Port Richey, as reflected in your rating and endorsement. Your satisfaction is our top priority, and we're grateful for your feedback. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thank you for your business and recommendation. We sincerely appreciate both and hope to see you again soon!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Michael

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff that is very helpful.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 22일
Dear Michael, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Port Richey, and we are delighted with your rating and comment - thank you very much. Our dedicated team works hard to ensure positive experiences for all our guests, and your endorsement of our friendly and helpful staff is gratifying. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience at our Port Richey hotel in Florida. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Dee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second stay at this property. First I have to say that Celina who checked us in was one of the most professional and friendly service person we have came in contact with. Absolutely Awesome! The hotel is quiet and clean...and free breakfast is hot food.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Dear Dee, Thank you for choosing to stay with us again. We value your continued patronage as well as your glowing review of our hotel. At Hampton Inn Port Richey, we are committed to making every possible effort to provide clean, comfortable, and friendly accommodations to our guests, and we are thrilled to hear that we hit the mark for you with our clean and quiet facility, complimentary hot breakfast, and friendly and professional service. We appreciate you personally recognizing our staff member, Celina, for her assistance at check-in, and we'll be sure to pass your kind words along to her as we know she will be delighted to read your comments. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, friendly place just was to far from family, couldn't change it closer to family in Palm Hober,We know for the next time!
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 14일
Dear Diana, Thank you for reviewing your recent stay at Hampton Inn Port Richey and for taking the time to leave us a 5-star review. We are happy to know that you appreciated our hotel's friendly vibe and cleanliness standards. However, it's unfortunate to hear that our hotel was not as close to your family's location as you would have hoped. We understand how inconvenient this can be, especially in relation to your travel plans, but we hope that this aspect of your stay did not detract from the overall experience too much. We look forward to the opportunity to host you again and hope to share a more enjoyable experience in the future. Safe travels!Warm regards,Guest Experience Team

8/10 - 좋아요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service team was outstanding!! Job well done by your team.!!!
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
Thank you for the lovely review, Jim! It is great to receive feedback from you regarding your recent stay at Hampton Inn Port Richey, and we are thrilled to read about your perception of our customer service team - thanks so much for the endorsement! Your positive comments have been passed on to our team, who work diligently to uphold our hotel's high service standards. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your complete satisfaction is our ultimate goal, and your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to deliver a 5-star experience on your next visit. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Shontevia 님, Port Richey

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the stay!!
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear Shontevia, We are always pleased to receive feedback from our guests in relation to their visits, and we are delighted to hear that you loved your stay at Hampton Inn Port Richey - thanks so much for sharing your great experience with us and others. Your satisfaction is what drives us, and we can't wait to serve you again soon. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience Team

10/10 - 훌륭해요

PEDRO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and room very comfortable continental breakfast excellent!!!
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Wow, Pedro, what a lovely review to read - thanks so much for supporting our product/service! At Hampton Inn Port Richey, it's truly our primary aim to exceed expectations of comfort, cleanliness, and quality amenities, and we are overjoyed to hear that we hit the mark for you with our room and breakfast. Your satisfaction is our top priority, and we hope to exceed your expectations each time you choose us. Enjoy your travels, and see you again soon!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Edgardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quite friendly staff, didn't like room didn't have small refrigerator or microwave in room.
2024년 1월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 23일
Dear Edgardo, Thank you for taking the time to post your review. We appreciate your kind words for our staff. At Hampton Inn Port Richey, we strive to deliver a great guest experience, but it sounds like you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for any disappointment with the expectation of a microwave or small refrigerator in the room, and we regret any inconvenience caused. As we are constantly striving to improve the guest experience, your feedback is invaluable to us, as it allows us the opportunity to enhance future guest satisfaction. We look forward to a chance to welcome you back and hope to host you more successfully in the future. Have a safe trip, and thank you for staying with us on this journey!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Karen, We appreciate you taking the time to review your recent stay at Hampton Inn Port Richey and are thrilled to know you had a 5-star experience with us - thank you so much! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Damian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Damian, thank you for leaving us a 5 out of 5 rating - it's truly appreciated! We hope everything was in order and you had a pleasant and comfortable stay at Hampton Inn Port Richey. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Enjoy your travels & Happy New Year! Warm regards,Guest Experience Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff
Staff was extremely friendly and helpful. We stayed two night - two room and slept very well.
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear guest, Thank you for choosing Hampton Inn Port Richey for your lodging needs on this trip and for taking the time to review us. We are thrilled to receive a perfect score and pleased to know you had a great night's sleep at our hotel. We are also overjoyed to read about your perception of our staff, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon so we can share another pleasant and memorable experience with you. Have a safe trip & happy holidays! Warm regards,Guest Experience Team

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 29일
Dear Joe, Many thanks for the stellar review - it's much appreciated! We hope your stay was pleasant and you enjoyed your time at Hampton Inn Port Richey. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip & happy holidays!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es muy buena,muy agradable el aroma a limpieza al entrar al hotel y en loscuartos la
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Dear Marcia, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Port Richey, and we are delighted with your rating and comments - thank you very much. As we put a lot of effort into providing a clean, comfortable, and pleasant place to stay, your positive comment about the clean smell of our hotel and the rooms is very much appreciated! Your satisfaction is what drives us, and we can't wait to welcome you back for another 5-star experience. Have a safe trip, and see you again very soon!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Lexa

좋아요: 편의 시설/서비스
The property is advertised as recently renovated. Once inside it would be obvious that if it was renovated it has not been maintained.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Lexa, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. While we just completed a renovation not too long ago, we are continuously working on improving our hotel and guest room amenities; thus, we appreciate you sharing your feedback with us, as your insights are invaluable in helping us enhance our product/service. We will review your comments in detail and make the necessary improvements for the satisfaction and enjoyment of our future guests. Thank you for considering our accommodation for your stay in Port Richey and taking the time to post your review. We apologize for not meeting your expectations on this visit, but we assure you of a more pleasant and enjoyable experience in the future. Until then, safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear guest, Thank you so much for the 10 out of 10 rating - it’s truly appreciated! We hope your stay at Hampton Inn Port Richey was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safely, and see you again very soon!Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Alberto E

Cancele mi viaje un mes antes y nunca se me rembolso el dinero ni tuve respuesta alguna
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Elyse

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 29일
Dear Elyse, Thank you for choosing to stay at Hampton Inn Port Richey and leaving us a 5-star review. Your feedback is greatly appreciated. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safely, and see you again very soon!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEST customer service and comfy stays!
Every single time I stay here, it is always such a pleasure!! I sleep so comfortably and get greeted with such warmth. I would like to specifically recognize Tiara who was just the sweetest, kindest, bubbly young lady and was all smiles upon check in. I had a very small issue with the AC and she came right up to assist. This is our "go to" hotel whenever we visit Port Richey. Thank you all for your kind and consistent hospitality. It goes unnoticed!
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 23일
Melinda, thank you so much for the 10/10 rating. We are truly overjoyed to read your review! At Hampton Inn Port Richey, we are committed to making every possible effort to provide clean, comfortable, and friendly accommodations to our guests, and we are so happy to hear that we hit the mark with your stay. We also appreciate you personally recognizing Tiara for her wonderful hospitality and prompt service in relation to the AC issue. We will be sure to let her, as well as the rest of the team know that their hard work and efforts did not go unnoticed. Thank you for your continued patronage. Your support means everything to us, and we hope to exceed your expectations every time you choose us. See you soon for another pleasant and comfortable stay during your next trip to the area. Until then, safe travels!Warm regards,Guest Experience Team

4/10 - 별로예요

Joseph

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Joseph, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay, and we would like to know in more detail about the issues so we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thanks for choosing us!Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Nicole, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay, and we would like to know in more detail about the issues so we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Emily

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place and will stay again.
The hotel was clean. The staff friendly and courteous. The handicap room was very spacious and well maintained. The only things that could improve was the AC was on the loud side and you couldn't have the microwave plugged in if you had the micro fridge plugged in because their plug size interfered with each other at the socket.
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Emily, It is great to receive feedback from you regarding your recent stay at Hampton Inn Port Richey, and we are pleased to hear that you had a positive overall impression of your visit. We are glad that you loved our accommodation and found it clean, the accessible room spacious and well-maintained, and the staff friendly and courteous, and we hope your stay was pleasant and you enjoyed your time with us. We do apologize for the noise issue you experienced with the AC unit, and we regret any inconvenience caused due to the issue you describe with the plug sizes of the microwave and micro fridge. We thank you for letting us know how we can further improve our product, and we have shared your observations with our team for review. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the noise issue you have highlighted with the AC. Despite this, we appreciate you leaving us a 10 out of 10 rating and telling us that you will be back, and we hope to delight you with an even better stay during your next trip to the area.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Courteous staff and clean room
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Linda, Thank you so much for the 5-star review! Your feedback is greatly appreciated. We are glad that you found the room clean and the staff courteous, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Hampton Inn Port Richey many more times in the future.Warm regards,Guest Experience Team

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at check-in was exceptional (Dana) and overall stay was very good. Clean and quiet. I did not need to use the breakfast service, etc so can't comment on that. Only drawback....when my card key didn't work (several days into my stay) and I asked for a replacement at the front desk, I was given one immediately without the front desk rep ever asking for any identifying information. I did mention this after I was given the replacement card and she apologized. I felt bad about pointing out her oversight but safety/security is not a small thing.
2023년 11월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Katherine, Thank you for choosing to stay at Hampton Inn Port Richey on this visit. We are pleased to hear that you had a positive overall impression of your stay, and we appreciate you taking the time to give us some feedback. We are glad that you found our property clean and quiet, and it feels great to know that our staff at check-in impressed you. Your comments about the key card have been duly noted. While we are happy to know that our staff addressed your concern by issuing you a replacement promptly, we are sorry for the accidental honest oversight in relation to any identifying information for the non-functional key card. Our guests' safety and security are our top priorities, so we appreciate you bringing this to our attention, and rest assured that we will ensure that the concerned front desk personnel is aware of your comments and see to it that this is taken as a learning opportunity. We trust that everything else was in order, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Gina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 - 좋아요

Sunilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the staff was extremely friendly and helpful. I didn't like how my room smell., It had musty smell.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family gathering best ever
Great experience staff amazing Kitchen staff for breakfast was so helpful my husband can’t see well and I Amin a tall walker so it was difficult but they were so helpful coming over to see if they could get us anything or assist us loved ever minute Thank you
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Brenda

2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Donna

2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

MARIA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, clean. Easy check in.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

gri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Silvia B Guest Services 님, 2023년 9월 26일
Thank you for choosing us

10/10 - 훌륭해요

Diamanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff friendly. Need healthier breakfast choices.
2023년 9월에 2박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 13일
Good Morning,Thank you for staying with us. We will take your recommendation in consideration. Hope to see you again and take care.

10/10 - 훌륭해요

Jeanne

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast is very good and plentiful. The staff was very friendly and accommodating in all areas of the hotel.
2023년 9월에 3박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 12일
It was a pleasure having you and hope to see you again during your travels.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awsome place. About the only good one in this town
2023년 9월에 2박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 11일
We appreciate the positive feedback. Hope to see you again in the future.

2/10 - 너무 별로예요

stephen 님, Jacksonville

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was assigned a handicap room, no micro wave usb outlets TV was micro the beds were advertised as queen they are only full size. the ceiling had a crack going from one side to other side of room, no view from window, poor lighting is room. the dog walk has overgrown sandspurs throughout.and my room rate was the same as other rooms
2023년 9월에 2박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 11일
We appreciate you choosing us during your trip and do apologize for the inconvenience it has been during your stay. We would of loved if you had come with the issues during your stay in order to make it a better stay.Hope you will give us another chance to show you the improvements we are willing to make.

10/10 - 훌륭해요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very polite and helpful.
2023년 7월에 3박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 11일
Thank you for choosing us for your stay!It was a pleasure having you and hope to see you in the future.

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was our 2nd stay at this hotel, and it did not disappoint! Easy check in, clean and large room. Great free breakfast.
2023년 9월에 1박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 13일
Good Morning,Thank you for being a recurring guest, it is always a pleasure having you.See you soon.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service and pleasant stay
The only thing I would have liked more would have been a mini-fridge. The service was excellent, friendly and informative. The young lady that served breakfast was amazing and the lady who processed my check-in was so friendly I thought I knew her.
2023년 8월에 2박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 13일
Good Morning Mr. Donald,Thank you for choosing us during your travels. We appreciate the feedback and hope to see you here again soon.

10/10 - 훌륭해요

James

가족 여행
Nice hotel
2023년 8월에 1박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 1일
Thank you for choosing us! Hope to see you back again soon.

6/10 - 괜찮아요

Scott

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is old and needs to be re-habbed. Area is not great. Breakfast was very good and girl who handled it was excellent.
2023년 8월에 1박 숙박함
답변 제공: Silvia-Supervisor 님, 2023년 9월 13일
Thank you for your feedback. We are in the process of renovation starting at the end of the year. Hope to see you again.