외관

라킨타 인 바이 윈덤 샌안토니오 랙랜드 여행 후기

2.5 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 1006개 이용 후기 중 189개" "
평점 8 - 좋아요. 1006개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 162개" "
평점 4 - 별로예요. 1006개 이용 후기 중 192개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 310개" "

5.2/10

청결 상태

6.6/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Matt

가족 여행
별로예요: 편의 시설/서비스
Nothing unique not clean. Light bulb missing toilet seat loose paint pealing exterior walkway filthy. Reservation messed up. Old tear it down or spend thousands fixing up.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 3일
Hi Matt,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

Laura

좋아요: 숙박 시설 상태 및 시설
Todo bien
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 1일
Dear Laura, We're thrilled to hear that you had a fantastic experience during your stay with us! Your perfect rating means the world to us, and we're delighted that everything met or exceeded your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!

4/10 - 별로예요

ANTONIO 님, MONTERREY

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Even though it´s renovated, not clean even after cleaning leady visited.
2024년 4월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 29일
Dear Antonio, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the cleanliness issues you encountered despite our recent renovations and cleaning efforts. Please rest assured that we take your concerns seriously and will address them immediately with our housekeeping team to ensure such lapses do not recur. We strive to provide all our guests with a comfortable and immaculate environment, and we appreciate you bringing this matter to our attention. We hope for the opportunity to make it right and welcome you back for a much-improved stay in the future.

2/10 - 너무 별로예요

Yadira

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room had mold it was super gross and the person at the front desk didn’t bother to change us to another room even though there were rooms available
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Yadira,We sincerely apologize for the discomfort you experienced during your stay. Our commitment to cleanliness is paramount, and we take reports of mold very seriously. Rest assured, we will immediately address the issue in the room you occupied to ensure it meets our high standards. Regarding the room change, we regret any inconvenience caused by not accommodating your request promptly. We'll review our procedures to ensure all guest concerns are addressed promptly and effectively in the future.

2/10 - 너무 별로예요

Kevin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The floor had adhesive that had seeped through the seams and I scraped it up so we didn’t stick to the floor at the foot of the bed. Cobwebs around the ceiling and blowing in the vent in the bathroom. No Kleenex in the room; we asked but never received any.
2024년 4월에 4박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 27일
Hi Kevin,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to maintain the highest standards of cleanliness, and we regret that we fell short of your expectations in this instance. We have addressed the issues you mentioned with our housekeeping department to ensure that such oversights are rectified promptly. Your feedback is invaluable to us as we continuously work towards enhancing the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we are known for.

2/10 - 너무 별로예요

AMANDA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a large roach in the room. The bedding hand holes all over. Stains on bedding. Pieces of wall in bathroom coming off. Tub backs up. Sink water shoots out at you.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 27일
Hi Amanda,We sincerely apologize for the inconvenience you experienced during your stay. Our team takes cleanliness and maintenance seriously, and we regret that your expectations were not met. Rest assured, we have immediately addressed these issues with our housekeeping and maintenance departments to ensure that such occurrences are rectified promptly. Your feedback is invaluable to us as we strive to continuously improve our services and facilities for all our guests.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 26일
Hi Karen,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Johnny

좋아요: 숙박 시설 상태 및 시설
G8ff8f8f7f
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 24일
Hi Johnny,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Helen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient for where I needed to go. Close by dining and shopping was good But, there was barely any hot water flow both in the sink and shower. The hot water turned on full at the bathroom sink was a very thin stream. This was also true for the shower. The choice was a trickle of hot water or a higher flow of barely warm water.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 23일
Dear Helen, We're genuinely grateful for your feedback, and we're delighted to hear that our location suited your needs and that you enjoyed the nearby dining and shopping options. Your experience with the hot water flow is disheartening to hear, and we sincerely apologize for any inconvenience it may have caused during your stay. Rest assured, we've already taken steps to address this issue to ensure that all our guests have a comfortable and enjoyable experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Thank you for bringing this to our attention.

4/10 - 별로예요

alba

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 24일
Hi Alba,We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Mazeda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They ran out of breakfast on second day of my stay.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 22일
Dear Mazeda, We're genuinely sorry to hear about your experience with our breakfast service during your stay. We understand how important it is to start the day off right, and it's disappointing to learn that we fell short of your expectations in this aspect. Please know that we're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We appreciate you bringing this to our attention and hope to have the opportunity to make it up to you in the future.

2/10 - 너무 별로예요

George 님, El Paso

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Front desk worker was nice but there were shady individuals in the area and next door to me. I beeive they were getting high. Didnt trust my car there and didnt feel safe. Room was ragedy. Pay a little more for a better stay. Not worth it. Breakfast was a joke.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 21일
Hi George,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

jose

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To begin with the door to the room was not in the best condition. The first thing we see is the beds, and those were the worst part. They were stained and really old. The counters were dirty as well. If you want a room that isn't good quality but provides the basic needs like a working bathroom and a bed then it could work for you. The pictures on the website need to be updated because they do not match with the real thing.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Jose,We sincerely apologize for any inconvenience you experienced during your stay with us. Our team takes great pride in maintaining the highest standards of cleanliness and comfort, and we regret to hear that your expectations were not met. We assure you that we are constantly working to address any issues with our facilities, including the condition of the room doors, beds, and cleanliness standards. Your feedback regarding the accuracy of our website images is duly noted, and know that we strive to ensure that they accurately reflect the current state of our accommodations. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 - 괜찮아요

Kris

연인과의 여행
별로예요: 편의 시설/서비스
Bathroom vanity drain would drain very very slowly. Toasters mostly didn’t work. Drinks ran out at breakfast. Room door was difficult to open.
2024년 4월에 4박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Kris,We apologize for the inconvenience you experienced during your stay. We take guest feedback seriously and have already addressed the issues you mentioned regarding the bathroom vanity drain, toasters, and breakfast beverage availability with our maintenance and kitchen teams. Regarding the room door, we appreciate you bringing this to our attention and will investigate the matter further to ensure it operates smoothly for future guests. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more seamless experience in the future.

4/10 - 별로예요

Terrell

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location from first glance looks sketchy. The rooms weren’t too clean and nothing worked. When asked about the fitness room, I was told the that everything is out of order. Oh I forgot, they gave the room I booked to someone else who they claim to have same last name as I . Air on the side of caution when booking .
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Terrell,We deeply regret to hear about your experience at our hotel. While we understand your concerns, we want to assure you that the safety and comfort of our guests are our top priorities. We take cleanliness and maintenance very seriously, and we apologize if we fell short of your expectations in these areas. Regarding the room assignment issue, we are investigating the matter to prevent such occurrences in the future. We appreciate your feedback and will use it to improve our services for all guests.

6/10 - 괜찮아요

Bernadette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 18일
Dear Bernadette, We're thrilled to hear from you, and thanks for sharing your thoughts with us! While we're glad you chose to stay with us, we're also eager to ensure your experience matches the excellence we strive for. If there's anything specific you think we could improve upon to bump up that rating, we're all ears! Whether it's the ambiance, service, or amenities, your feedback is like a treasure map guiding us toward perfection. We hope to welcome you back soon for an even more delightful stay!

10/10 - 훌륭해요

Sussy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the breakfast maybe can be better
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Sussy,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Miyrha

좋아요: 직원 및 서비스
별로예요: 청결 상태
Property was decent for price
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Miyrha,We are glad to hear that you found value in your stay with us! Providing a comfortable and affordable experience for our guests is important to us. We appreciate your feedback and hope to welcome you back again in the future.

2/10 - 너무 별로예요

Brenda

연인과의 여행
별로예요: 편의 시설/서비스
The door to our room did not completely close. The hotel itself was dirty. It needs a lot of attention.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Brenda,We are sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Tamisha R

2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 30일
Hi Tamisha,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

4/10 - 별로예요

Liliana

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, no tv channels at all
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Liliana,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 - 별로예요

JoAnn

가족 여행
별로예요: 숙박 시설 상태 및 시설
Door did not close properly. Broken secondary lock latch. Large gaps around door and AC unit let light shine in. 1 of 2 pools disrepair and only 1 working ice machine on this large property.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Joann,We regret that you had an unpleasant experience at our property and we apologize for any inconvenience faced by you. Your feedback has been taken seriously and forwarded to the team for improvement. We will take the necessary steps to improve the staying experience and ensure that your next stay at our hotel will be a memorable one.

6/10 - 괜찮아요

Deb 님, Edmonton

단체 여행
좋아요: 직원 및 서비스
Property needs lots of simple maintence. Room 136:No batteries in smoke detector, crown moulding falling off, very mouldy around tub, fruit flies in sink, trash around property, pool chairs broken and not useable.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 9일
Dear Deb, Thank you for sharing your detailed feedback with us. We sincerely apologize for the maintenance issues you experienced during your recent stay. It deeply concerns us to hear about the shortcomings in your room, from the missing batteries in the smoke detector to the moldy conditions around the tub and the presence of fruit flies in the sink. Our guests' comfort and safety are our top priorities, and we regret that we fell short of meeting these expectations during your visit. Rest assured, we have already addressed these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. Your feedback is invaluable to us as it highlights areas where we can enhance our guests' experiences. We hope to have the opportunity to regain your trust during your next stay and provide you with the exceptional service you deserve.

2/10 - 너무 별로예요

Patrick Mitchell

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Insects in the room, homeless encampments under the bridges on the property that no one is attempting to deal with or help, poorly maintained room, people making noise at all hours, and a seemingly indifferent front desk staff. The one thing I will give them is the effectiveness of their housekeeping. They were spot on.
2024년 4월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 6일
Hi Patrick,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. It's concerning to hear about the presence of insects in your room, the issues with homeless encampments nearby and noise disturbances. Rest assured, we take these matters seriously and are actively addressing them to ensure a more comfortable and peaceful environment for all guests.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you had
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 6일
Hi Vincent,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

David

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Potholes. Homeless people living on the property grounds. 2:00 AM yelling and screaming on property grounds with hotel management doing nothing about the noise after our repeated requests.This place is unsafe and violent. Fighting on property. We cannot sleep. Dirty rooms. Filth on headboards. Hairs on sheets. Missing moldings on walls.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 6일
Hi David,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - 좋아요

Cesar Ivan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I LIKED THE PRICE WHEN YOU GO FOR ANY NIGHTS ALONE BUT I DIDN´T LIKE THE ZONE HOMELESS PERSONS AROUND AND THE ZONE ITS TOO DARK TO COME WITH FAMILY.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 3일
Hi Cesar,Thank you for sharing your feedback with us. We are glad to hear that you found our pricing appealing. However, we apologize for any shortcomings. We take the safety and comfort of our guests seriously, and we will look into ways to address these concerns to improve your experience in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 - 너무 별로예요

Jadyn

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible, dirty and sketchy
답변 제공: Sophia CSR 님, 2024년 4월 2일
Hi Jadyn,I am sorry to hear about the inconvenience caused by these issues. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 - 괜찮아요

cesar alberto montoya

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
muy amables en recepción, el lugar olía mucho a cigarro la cama muy rica, el baño demasiado pequeño,
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 3일
Hi Cesar,Glad to hear that you found our reception staff very friendly and that you enjoyed the comfortable bed. However, we apologize for the smell and the small bathroom, as we understand how these factors can impact your overall experience Your comments are valuable to us as we work to improve our facilities and services. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 - 훌륭해요

bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 2일
Hi Bryan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 31일
Hi Karla,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 - 별로예요

Janelly

Pretty dirty the pictures aren’t even updated
2024년 3월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Janelly,We regret for the issues you had during your stay. We take your feedback seriously and will work diligently to address the cleanliness standards and update our visual representations. Your satisfaction is important to us, and we appreciate your understanding as we strive to improve our accommodations for future guests.

10/10 - 훌륭해요

Desiree

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Desiree,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

4/10 - 별로예요

LaKiesha 님, Little Rock

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 25일
Dear LaKiesha,We're genuinely sorry to hear that your experience at our hotel fell short of your expectations. Your feedback is valuable, and we deeply regret any inconvenience you encountered during your stay. Rest assured, we take your concerns seriously and will address the issues you've highlighted to ensure a better experience for future guests. Our aim is to provide exceptional service and comfort, and we sincerely apologize for any shortcomings you experienced. We hope to have the opportunity to welcome you back and demonstrate the improvements we've made.

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a mess. The parking lot is so damaged with pot holes we were afraid it would damage our vehicle. The room wasn’t properly cleaned. There was a pair of underwear in the closet. The shower head is so low, only a child could shower properly. There was a brown ring of soap scum around the entire tub. The mirrors had been cleaned with something that left a film.
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 23일
Dear Angela, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us, and we have addressed these issues with our housekeeping team to ensure such lapses do not recur. We understand the importance of a well-maintained parking lot and are working diligently to repair any damages promptly. It deeply concerns us to hear about the cleanliness issues in your room, including the presence of overlooked items and the condition of the bathroom amenities. Rest assured, we are taking immediate steps to rectify these shortcomings and uphold the high standards of cleanliness our guests expect and deserve. We appreciate your patience and understanding and hope to have the opportunity to regain your trust during your next visit.

8/10 - 좋아요

Regan

좋아요: 편의 시설/서비스
Place was alright. Couldn’t turn the volume down but bed was comfortable and room was nice. Staff was nice.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 22일
Hi Regan,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed comfortable, the room nice, and the staff friendly during your stay. We apologize for any inconvenience regarding the volume control issue and will ensure that this is addressed promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Elizabeth,Thank you for your kind words about our staff! We take pride in providing exceptional service, and delighted to hear that our team made a positive impression on your stay. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience in the future. Safe travels!

6/10 - 괜찮아요

Letta

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was filthy. There was some type of red jelly like substance on the floor upon arrival. I placed a towel over it and the next day after room service, the towel was picked up but the substance remained, needless to say it wasn’t cleaned. The room surfaces were never wiped down; there was lint, dust and debris that stayed the entire 3 days we were there. The floors were not swept or mopped. Overall, you get what you pay for.
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Letta,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

David

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got my window busted in and someone broke into my vehicle and multiple others
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi David,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

2/10 - 너무 별로예요

Jennifer

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Jennifer,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 - 너무 별로예요

Basil

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The doors didn’t even close and had no seal at the bottom
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 17일
Hi Basil,We sincerely apologize for any inconvenience you experienced during your stay. Our maintenance team regularly inspects and addresses any issues with door functionality, including ensuring proper closure and seals. However, we understand that unexpected occurrences can happen, and we appreciate your feedback, which allows us to continuously improve our services. Rest assured, your concerns have been noted, and we will take appropriate measures to ensure a more comfortable experience for our future guests.

6/10 - 괜찮아요

Sandra

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel needs a touch up. We got two rooms and one had stained sheets!
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 17일
HI Sandra,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the highest standards of cleanliness is paramount to us, and we regret that your room did not meet expectations. Our housekeeping team has been notified to ensure thorough inspections are conducted to prevent such occurrences in the future. We appreciate your feedback as it helps us improve our services for all our guests.

4/10 - 별로예요

LILAMICHELLE

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gentleman did not ask for my ID once I checked in . Room was filthy ....photos on website are way off. Reason for choosing was close to my daughter for airforce graduation.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 16일
Hi Lilamichelle,We sincerely apologize for any disappointment experienced during your stay. While we strive to maintain impeccable cleanliness standards, we understand that occasional oversights may occur. Regarding the disparity between the website photos and the actual room, we assure you that we regularly update our visuals to reflect the current state of our accommodations. We genuinely appreciate your choosing our hotel for such a momentous occasion and regret that your experience did not meet your expectations. Your feedback is invaluable to us as we continuously work to enhance the guest experience.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Floors were filthy, beds were on a decline, shower and sink did not drain
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 15일
Dear Michael,We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback about the cleanliness of the floors, the condition of the beds, and the drainage issues with the shower and sink is deeply concerning to us. Please accept our sincerest apologies for falling short of your expectations. We understand how crucial a comfortable and clean environment is for a pleasant stay, and we're committed to addressing these issues promptly to ensure they don't recur in the future. Your insights are invaluable to us, and we hope to have the opportunity to regain your trust on your next visit. Please don't hesitate to reach out to us directly so we can make things right for you.

6/10 - 괜찮아요

Crystal

2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 5일
Dear Crystal, We're genuinely sorry to hear that your experience fell short of expectations during your stay. We take guest feedback seriously, and it's disappointing to see we didn't meet your needs. Your silence speaks volumes, and we understand that there were issues that left you feeling less than satisfied. We strive to provide exceptional service and comfort to all our guests, and we regret that we missed the mark with you. Please know that your feedback is invaluable to us, and we'll use it to improve and ensure a more enjoyable experience for our future guests. If you're willing to share more details about your stay, we'd love to hear from you so we can address any specific concerns you may have had. Thank you for taking the time to share your thoughts with us.

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Very clean. Staff was great. Great customer service. Had an amazing time.
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Vanessa,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 - 좋아요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire area where the ice machine is looks very dirty , dark and unsafe.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Anthony,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. Besides this, we have passed your note to our team for enhancements for other concerns. We hope you will choose us again in the future.

8/10 - 좋아요

Felix

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The door in room 226 needs to be replaced it doesn’t lock right and looks like somebody tried to kick it in.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Dear Felix,We're truly sorry to hear about your experience in room 226. Your safety and comfort are our utmost priorities, and it's disheartening to learn that the door's condition fell short of your expectations. Rest assured, we'll promptly address the issue by replacing the door to ensure proper functionality and enhance security measures. Your feedback is invaluable in helping us maintain the high standards we strive for, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

2/10 - 너무 별로예요

Edgar

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 11일
Dear Edgar,We're truly sorry to hear about your disappointing experience during your stay. Your feedback, while brief, is important to us, and we would have appreciated more details to understand and address the issues you encountered. Our team strives to ensure every guest feels welcomed and comfortable, and we regret that we fell short of your expectations. We value your perspective and would love the opportunity to make things right. Please reach out to us directly so we can learn more about your concerns and work towards improving your next visit.

2/10 - 너무 별로예요

Michael Erick 님, Las Vegas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was disgusting!! Filthy, disgusting. Dirty and worse place I have stayed. Stay clear!
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Dear Michael,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're deeply concerned to learn that we fell short of your expectations. Please know that we take your comments seriously and will address them immediately to ensure that all future guests have a comfortable and enjoyable stay. We hope you'll consider giving us another chance in the future to provide you with the exceptional experience you deserve.