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세인트키츠 메리어트 리조트 앤 더 로열 비치 카지노 여행 후기

4.5 out of 5
세인트키츠 메리어트 리조트 앤 더 로열 비치 카지노
858 Frigate Bay Road, Frigate Bay, Basseterre, St. Kitts

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 449개" "
평점 8 - 좋아요. 1002개 이용 후기 중 361개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 127개" "
평점 4 - 별로예요. 1002개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 19개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

JungHa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was very nice.
2023년 1월에 5박 숙박함
답변 제공: Janice 님, 2023년 1월 23일
Good Momring JuanHaThank you for your feedback ., we will share with the staff

10/10 - 훌륭해요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience. The staff is accommodating and kind. I highly recommend.
2024년 5월에 4박 숙박함
답변 제공: Favy 님, 2024년 5월 20일
Hi Angela,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
SECOND TIME HERE AS OUR DAUGHTER IS ATTENDING ROSS UNIVERSITY... HAS NOT DISS APPOINTED WE WILL BE BACK AGAIN…
2024년 5월에 3박 숙박함
답변 제공: Favy 님, 2024년 5월 20일
Hi Daniel,Thank you for your feedback, it is greatly appreciated. We look forward to hosting you again in the future.

4/10 - 별로예요

Karin

별로예요: 숙박 시설 상태 및 시설
Run down
2024년 4월에 8박 숙박함
답변 제공: Janice 님, 2024년 5월 8일
Dear Karin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 - 훌륭해요

Arnold 님, Lynbrook

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved how close everything was to the resort, lots of options for dining and fun excursions that were pretty close by. The resort was really nice and a great stretch of private beach. Most days it was pretty quiet, but some days we had people from cruise ships using the resort for the day. Met lot s of nice people. Plenty of amenities in the resort, so you don't have to venture out as much. Overall a great experience.
2024년 3월에 6박 숙박함
답변 제공: Rheoshia Williams 님, 2024년 5월 3일
Thank You for your feedback. Well definitely share this with my Team Members. Looking forward to hosting you in the near future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Janice 님, 2024년 5월 4일
Good Morning BrianThanks for feedback . We will share with our staff.Looking forward to hosting you again in the future

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grocery store near by 4 minute walk, pizza on site was amazing, drinks a little pricey 11-15$ however there is a liquor store on site
2024년 4월에 7박 숙박함
답변 제공: Janice 님, 2024년 4월 29일
Good Morning AmandaThank you for your feedback . We are glad you had a great time, your comments will be reviewed with the relevant department

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Favy 님, 2024년 4월 27일
Hi Tracy, thank you for your review, we greatly appreciate it.

10/10 - 훌륭해요

Amos 님, Couva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Favy 님, 2024년 4월 26일
Thank you Amos, we appreciate it.

6/10 - 괜찮아요

Todd L

2024년 4월에 7박 숙박함
답변 제공: Janice 님, 2024년 4월 24일
Good Morning Todd,Thanks for your feedback. Can you possible advise in more details on how your stay was , so that we can improve

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
property is just okay. The staff was amazing. We were woken up two nights in a row, one for fire alarms and one for what sounded like someone building a house. There are no less than 20 alarms going off at all times which were never turned off…all week. Food is good rooms have been updated. There is zero nightlife on the resort itself. The island is amazing. We would surely come back but probably look at another property.
2024년 4월에 4박 숙박함
답변 제공: Favy 님, 2024년 4월 17일
Hi Andrew, Thank you for your stay and review of our property. We will take everything you have said into consideration and will work to do better. We hope to see you again in the future.

10/10 - 훌륭해요

JOHN

2024년 4월에 7박 숙박함
답변 제공: Janice 님, 2024년 5월 4일
Good Morning John Thanks for your feedback . We will share with the staff.Looking forward to hosting you again .

10/10 - 훌륭해요

Jennifer 님, Sicklerville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first time in St. Kitts. Loved this resort! Beach was very nice, close to the Caribbean beaches, close to restaurants, staff was amazing, pool was very nice, very clean resort, entertainment was great….great experience!
2024년 3월에 5박 숙박함
답변 제공: Janice 님, 2024년 4월 9일
Good Morning JenniferThank you for your feedback . We will share the comments with our Team members. Hopefully you will return in the future

6/10 - 괜찮아요

Dawn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, which was after the check in time, our room was not ready. We waited over an hour after we arrived.
2024년 3월에 7박 숙박함
답변 제공: Janice 님, 2024년 4월 9일
Good Day Dawn,Thank you for your feedback. We do apologize for the inconvenience you experience. Your feedback has been forwarded to the relevant department .

8/10 - 좋아요

Patrick

연인과의 여행
No night life on the property. No where to sit and relax at night by the pool or beach area.
2024년 3월에 4박 숙박함
답변 제공: Favy 님, 2024년 3월 29일
Thank you for your feedback, we greatly appreciate it.

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were professional and very customer focused. The hotel was clean and very well maintained. The views from our balcony were spectacular- ocean, pool and mountain views. There were restaurants, grocery store and pharmacy available walking distance from the hotel.
2024년 3월에 7박 숙박함
답변 제공: Favy 님, 2024년 3월 29일
Thank you very much for your feedback. We appreciate it.

8/10 - 좋아요

Deanna

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Favy 님, 2024년 3월 29일
Thank you for your feedback. We greatly appreciate it.

8/10 - 좋아요

Prateek 님, New York

2024년 3월에 6박 숙박함
답변 제공: Janice 님, 2024년 4월 15일
Good Day PrateekThank you for your feedback and we will share with the Team .Kind Regards

2/10 - 너무 별로예요

Cheryl

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Had to move rooms because plumbing challenges. Second room as bad a first. Door to bathroom broke, AC so loud you couldn’t sleep through it. Escalate with manager - nothing done despite saying they would make right. On last day - said we could get two breakfast for free. This was on the day of our check out. Property amenities are nice, resort is kept clean, rooms very dated and not acceptable for “suite” rooms.
2024년 3월에 7박 숙박함
답변 제공: Oli 님, 2024년 3월 18일
Dear Cheryl,Thank you for your feedback.We do apologized for the inconvenience you have experience during your stay. Your feedback has been submitted to the relevant department.Once again we apologized, we do hope we will be able to host you again.Kind regards,

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff were very nice and helpful
2024년 3월에 4박 숙박함
답변 제공: Favy 님, 2024년 3월 16일
Hi John,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

8/10 - 좋아요

Stephen William 님, Flower Mound

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I liked the easy access to the beach and the beach gazebos, and the beach wait staff. The food was excellent at all of the restaurants. I did not like that the property was very dated; was unaware of this when booking. The worst was that no one helped us with our luggage checking in or out. We are 74 years old and had to drag/pull up our luggage 3 flights of stairs (no elevators in the villas). Other than that, we luved St Kitts. We have been to many of the islands but this was the first time for St Kitts. Very laid back and relaxing.
2024년 2월에 4박 숙박함
답변 제공: Janice 님, 2024년 3월 13일
Dear Mr. WilliamsThank you for feed back , we will forward your feedback to the relevant departments

10/10 - 훌륭해요

David Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was great! Food and service was top line! We had a wonderful week!
2024년 2월에 7박 숙박함
답변 제공: Rheoshia Williams 님, 2024년 3월 6일
Hi David Michael, Thank you for your feedback and for staying with us. Hope to see you soon.

6/10 - 괜찮아요

Manal Mohamed

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was big and clean , close to a supermarket, pharmacy and couple of restaurants; easy cab access but unfortunately no night life or enough entertainment to the point that we were in our room by 8;00 pm since there was nothing to do but to sit by the bar and drinking .Also Tour guide and excursion desk was not helpful at all we had to figure out activities on our own ; I don’t think I’ll be visiting Saint Kitts again
2024년 2월에 5박 숙박함
답변 제공: Jan 님, 2024년 3월 13일
Dear ManalThank you for your feedback ! I have shared your views with the relevant departments. We truly do apologize that we did no meet your expectation

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice. Seemed clean and the staff were very nice. I’d recommend air diverters on the AC in the room. The cold air blows directly on the bed, kinda cold. Lol
2024년 2월에 7박 숙박함
답변 제공: Rheoshia Williams 님, 2024년 2월 28일
Good Day Robert thanks for staying with us. I really do appreciate your feedback.

4/10 - 별로예요

Susan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dated and sticky. Too bad, beautiful location and most of the staff really tried to please.
2024년 2월에 7박 숙박함
답변 제공: Janice 님, 2024년 2월 18일
Dear SusanThanks for your feedback,, this will be shared with the relevant departments. We continue to strive to do frequent modification to our resort.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: Favy 님, 2024년 2월 15일
Dear James,Greetings from the St Kitts Marriott Resort and the Royal beach casino. We are very happy and grateful for your review. Looking forward to hosting you again in the future.

10/10 - 훌륭해요

Linda Knowles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked this because we didn’t have to leave to enjoy our vacation. There were three pools and plenty of activities. On the one rainy day, we checked out board games and enjoyed them in our room. The activities room had wonderful people…and good cookies and blueberry cake!! There was a great coffee shop and bakery with ice cream. Right across the street was a grocery store (Rams) and a nice sandwich shop. I would recommend this property to anyone looking for a great vacation!
2024년 2월에 7박 숙박함
답변 제공: Favy 님, 2024년 2월 10일
Dear Linda,Thank you for your review and the great feedback. We are happy you were able to make wonderful memories vacationing with us. We look forward to your return in the future and for the recommendations to other.Once again Thank you.

10/10 - 훌륭해요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Janice 님, 2024년 2월 13일
Good Afternoon JeffreyThanks for your feedback , we will share with the staff

10/10 - 훌륭해요

Heather 님, Cedar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value! We had a balcony over looking the pool & ocean in the distance. Beautiful beach, swimmable with beverage service and professional massage ladies under little pavilions ($90/hr), also swim up bar. The restaurants were very good, but we enjoyed taking taxi’s to near by restaurants which had AMAZING views! All the staff were friendly and helpful. Our housekeeper did an awesome job and the bedding was so comfortable. I enjoyed working out at the gym, had a fantastic facial at the spa, and there was live music in the on sight bar. We look forward to going back one day!
2024년 1월에 7박 숙박함
답변 제공: Favy 님, 2024년 2월 6일
Thank you for your review and kind words. We are happy you came and had a memorable experience. We look forward to your return and hosting you.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice pool with swim up bar, good restaurants, fun casino. Staff was very friendly.
2024년 1월에 8박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Morning Jennifer,Thanks for your feedback ! We will share with the staff .Looking forward to hosting you gain in the future

10/10 - 훌륭해요

Laura

2024년 1월에 7박 숙박함
답변 제공: Favy 님, 2024년 3월 22일
Hi Laura,Thank you for your review, we greatly appreciate it. We look forward to hosting you once again in the future.

8/10 - 좋아요

JUSTIN

좋아요: 직원 및 서비스, 객실의 편안함
Views from almost every room
The hotel is in a great location on the beach near the airport with amazing views. The hotel itself could use some updating. Casino onsite is very convenient however quite small with few gaming options. The staff is very accommodating and the restaurants are decent.
2024년 1월에 1박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Morning JustinThanks for your feedback . as we strive to better our service , your feedback will be shared with the relevant department

10/10 - 훌륭해요

Christopher 님, West Haven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the hotel were wonderful. The property is a bit dated, but well maintained. Enjoyed all of the additional activities offered both poolside and with local shops. Will definitely visit again.
2024년 1월에 7박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Morning Christopher Thank your for your review, we will share the feedback with the relevant department

8/10 - 좋아요

Carlos 님, Mayaguez

2024년 1월에 2박 숙박함
답변 제공: Favy 님, 2024년 3월 22일
Hi Carlos,Thank you for your review, we greatly appreciate it.

10/10 - 훌륭해요

GURMEET 님, ROSEVILLE

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property is good but the counter service is bad , no smile no thank you, talk to soft hardly understand them. Employees are working like that are forced to work, no smile.
2024년 1월에 7박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Morning Gurmeet,Thanks for your feedback . As we strive to continuosly improve our customer service, your feedback will be shared with our team

10/10 - 훌륭해요

ingrid

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room and facilities. Nice beach but ocean very rough surf and big rocks. Nice pools but not for lap swimming. Not much program or cavities for kids
2024년 1월에 7박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Morning IngridThanks for your feed back . I will share with the relevant departments .

10/10 - 훌륭해요

Anderson

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great but need to train staff at front desk on customer service. Restaurant Fire was excellent service great staff.
2024년 1월에 7박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Dear AndersonThanks for your feedback ! I will share with the relevant departments

6/10 - 괜찮아요

Jen

가족 여행
좋아요: 직원 및 서비스
It’s just ok.
2024년 1월에 4박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Dear JenThanks for your feedback !

8/10 - 좋아요

CHRISTOPHER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looking was great, next to shopping and outside dining places.
2023년 12월에 4박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future

8/10 - 좋아요

Steve 님, Hamden

좋아요: 청결 상태, 직원 및 서비스
Repeat guest. Typically lean into a short stay. Usual compliments to the hotel managers and staff during my stay - clean surroundings, courteous team members, numerous options for activities, dining, etc. That said, this was probably the least enjoyable rooming option I have ever had, particularly as it relates to the location on the property and the fact that it was hardly the most soundproof. I'm a fan of the culture, revelry during the Carnival season etc. but the disturbances (for me and other guests) were something else. Also, while the bathroom was neat (not dirty at all), the bathtub bottom/floor felt like a trampoline. Might need reinforcement or replacing. Still, I would definitely choose the hotel again.
2023년 12월에 2박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good Afternoon SteveThanks for your feedback which is valuable to us . We have made improvements moving forward in regards to the new season and also feedback on the tiles

8/10 - 좋아요

Keith 님, West Byfleet

가족 여행
Service in restaurants generally slow, and forgetting ordered items. Need to pay more attention
2023년 12월에 7박 숙박함
답변 제공: Favy 님, 2024년 2월 6일
Thank you Keith for your review. We appreciate your feedback and we will strive to do better next time. Looking forward to hosting you again.

10/10 - 훌륭해요

C

Relaxing break by the sea
Staying in St Kitts is very relaxing. You have to get used to people working in island time, service isn’t fast. The Marriott is a lovely property if a little dated.
2023년 12월에 11박 숙박함
답변 제공: Janice 님, 2024년 1월 31일
Good DayThanks for your review , your feedback will be shared with the relevant department

10/10 - 훌륭해요

Lisa

2023년 12월에 7박 숙박함
답변 제공: Favy 님, 2024년 2월 6일
Thank you Lisa for your review. Looking forward to hosting you again.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent accommodations
Very clean and staff were amazing.
2023년 12월에 7박 숙박함
답변 제공: Janice 님, 2024년 1월 7일
Good Day JenniferThank you for your great feedback . We will share with the staff

8/10 - 좋아요

Mark

2023년 12월에 5박 숙박함
답변 제공: Favy 님, 2024년 2월 6일
Thank you for your review. we look forward to hosting you again.

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was our first time in St. Kitt. Amazing!!
2023년 12월에 5박 숙박함
답변 제공: Janice 님, 2024년 1월 7일
Good Morning DeniseThanks you for your awesome feedback , we will share with the staff

8/10 - 좋아요

Howard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
AC blows continuously and does not get to desired temperature (70). Bed is right under air vent so constant airflow on you to stay somewhat cool is not ideal.
2023년 11월에 1박 숙박함
답변 제공: Janice 님, 2023년 11월 21일
Good Morning Howard Thank you for your feedback . I will share your comments with the relevant department.

10/10 - 훌륭해요

Howard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Janice 님, 2023년 11월 20일
Good Morning Howard Thank you for your feedback ! We will share with the staff .

10/10 - 훌륭해요

John

2023년 11월에 1박 숙박함
답변 제공: Janice 님, 2023년 12월 5일
Dear John,Greetings from the St Kitts Marriott !Thanks you for your feed back we will share with the staff . Hopefully you will travel our island soon .

10/10 - 훌륭해요

Ismary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing and peaceful
2023년 11월에 2박 숙박함
답변 제공: Janice 님, 2023년 11월 12일
Dear IsmaryThank you for your feedback. We will share with the staff