I booked online but when I checked in, they had no knowledge of my reservation. I was given a room with no problems. Although the room had a room heater, it was freezing. The room was clean and decor was relaxing. I felt at home. I did buy a heater to heat the room up. It got too stuffy and I turned on the ceiling fan. It was really wobbly, not secure into ceiling. Hot water ran cold but got really hot. Did discover a dead mouse. All in All, I had a relaxing night and slept great! I will be returning again.