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Reviews of Holiday Inn & Suites Parsippany Fairfield, an IHG Hotel

3 out of 5
Holiday Inn & Suites Parsippany Fairfield, an IHG Hotel
707 Route 46 East, Parsippany, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 345 out of 778 reviews" "
Rating 8 - Good. 251 out of 778 reviews" "
Rating 6 - Okay. 101 out of 778 reviews" "
Rating 4 - Poor. 42 out of 778 reviews" "
Rating 2 - Terrible. 39 out of 778 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

kaashiff

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property isn’t the best. Very dated and has a smell in some of the rooms. The Mexican restaurant that’s attached is very good tho
Stayed 4 nights in May 2024

8/10 Good

ABDUL

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

WILSON

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Stephanie

Traveled with family and small children
Liked: Staff & service
Front desk staff were super friendly and welcoming. Our room was fine only problem was the damp smell inside room that hits you as soon as you come inside and it smells horrible. I assume that it comes from the rug due to the water that gets splashed from the jacuzzi. Thank God i had lysol and was able to get some of the smell out. Mexican Restaurant downstairs was amazing loved their drinks and food. Overall experience was good.
Stayed 1 night in Apr 2024
Response from FOM on May 2, 2024
Our sincere apologies for the inconveniences during your recent stay with us. We would appreciate you joining us in the near future and if you chose to do so please reach out to me directly and I would be honored to assist.

10/10 Excellent

Koreena

Liked: Cleanliness
Really good place to stay and the staffs were really good
Stayed 1 night in Apr 2024
Response from FOM on Apr 24, 2024
Let me first thank you for choosing to stay with us. Your kind and detailed feedback is greatly appreciated and will be shared with my entire team. I'm happy to read we were able to meet your expectations.

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean receptionist or fantastic. Breakfast was cold, and for having to pay for what should be a free breakfast, I think it should be a little bit better. The Turkey sausage was overcooked and dry.
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Stayed 1 night in Apr 2024
Response from FOM on May 2, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Andreas Ryuta

Stayed 3 nights in Apr 2024

10/10 Excellent

Allison

Stayed 1 night in Apr 2024

10/10 Excellent

Giorgi

Stayed 1 night in Apr 2024

6/10 Okay

Jesse

Stayed 1 night in Mar 2024
Response from FOM on Apr 24, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Allan

Traveled with partner
Liked: Staff & service, amenities
Room was spacious and clean. Bed was comfortable. Traffic noise was significant but could mask by running the a/c fan continuously. Upon check in the credit card had THREE charges put on “for incidentals!” They were pending but seemed excessive. Moreover the clerk could not reverse or even give a receipt to show these charges (the room was fully prepaid). The experience was disturbing.
Stayed 2 nights in Apr 2024
Response from FOM on Apr 24, 2024
Thanks for your feedback all is taking into consideration. As explained by the desk clerk the amt was a hold that was released its not a charge. I apologize for the inconvenience.

8/10 Good

Berent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel that was good for weekday family trip. If in the area again, I would book here again.
Stayed 1 night in Apr 2024
Response from FOM on Apr 24, 2024
Let me first thank you for choosing to stay with us. Your kind and detailed feedback is greatly appreciated and will be shared with my entire team. I'm happy to read we were able to meet your expectations.

10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds extremely comfortable. Check in staff wonderful!
Stayed 1 night in Apr 2024
Response from FOM on Apr 10, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice hotel, staff always pleasant rooms are nice and cozy. I've been here plenty of times they never disappoint
Stayed 1 night in Mar 2024
Response from FOM on Apr 10, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Agustín

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeri-Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean.
Stayed 1 night in Mar 2024
Response from FOM on Apr 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options and quality could be better eggs were watery and no variety of fruits or healthier options
Stayed 3 nights in Mar 2024

10/10 Excellent

Radames

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in Mar 2024
Response from FOM on Apr 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from FOM on Apr 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

troy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this place is actually perfect... The only thing i booked of a third-party app And the pictures that you see sometimes Dont match up to room that your book
Stayed 2 nights in Feb 2024
Response from FOM on Feb 24, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

4/10 Poor

Srivenkata

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Other Hotels charge half of the room rent I paid here comes with free morning continental breakfast My rent was paid for four people and only towels provided for one person and I have to call housekeeping team who suspected my usage. Hallway always noisy and on-site has paid events that are useless to many tenants Parking is horrible and no cameras to track what happened in parking area Front end staff never smiles at tenants. I paid three times normal price and check the ledger You cannot google me second time. Sorry
Stayed 2 nights in Feb 2024
Response from FOM on Feb 24, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on Feb 24, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

LeVease

It’s okay good price close to a lot of restaurants
Stayed 1 night in Feb 2024
Response from FOM on Feb 24, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

6/10 Okay

Manuel A

Liked: Cleanliness, staff & service
The staff did their best to accommodate me. However, I was given a 1 bedroom suite in which the dark curtains did not close to block the daylight. They were designed to only expand 1/3 on each side (decorative only - no privacy). I sleep days, because I work overnights. Therefore, not being able to shut the curtains was an inconvenience. I informed the staff I sleep days, so if there was any alternative, no one informed me of one.
Stayed 14 nights in Jan 2024
Response from FOM on Feb 14, 2024
Our sincere apologies for the inconveniences during your recent stay with us. There is always room for improvement and we will ensure a retraining is done to provide excellent customer service going forward. We would appreciate you joining us in the near future and if you chose to do so please reach out to me directly and I would be honored to assist.

10/10 Excellent

Bradley

Liked: Staff & service, property conditions & facilities
All was good!
Stayed 1 night in Feb 2024
Response from FOM on Feb 14, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Mami

Stayed 1 night in Feb 2024

10/10 Excellent

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable. Great 👍
Stayed 2 nights in Jan 2024
Response from FOM on Feb 14, 2024
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Joseph

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice clean hotel. Marcel at the front desk was very professional and is a great front desk representative. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from FOM on Jan 30, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us we are very pleased to hear you enjoyed your stay and will share your comments with our staff. Once again, we thank you and we look forward to welcoming you back in the future!

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and staff is hospitable
Stayed 2 nights in Jan 2024
Response from FOM on Jan 30, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us we are very pleased to hear you enjoyed your stay and will share your comments with our staff. Once again, we thank you and we look forward to welcoming you back in the future!

8/10 Good

Kui Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FOM on Jan 23, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
It wasnt anything special but it was clean and quiet.
Stayed 1 night in Jan 2024
Response from FOM on Jan 23, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Chayanne

na
Stayed 1 night in Jan 2024
Response from FOM on Jan 23, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good, safe place to stay overnight on my trip. I've stayed here before and likely will again. It is a good place for the price. It's close to dining places and there is a restaurant inside too. It's also close to shopping and grocery stores.
Stayed 1 night in Jan 2024
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

2/10 Terrible

Verified traveler

Disliked: Staff & service
The room was wrong it was not as described.
Stayed 2 nights in Jan 2024
Response from FOM on Feb 14, 2024
Our sincere apologies for the inconveniences during your recent stay with us. There is always room for improvement and we will ensure a retraining is done to provide excellent customer service going forward. We would appreciate you joining us in the near future and if you chose to do so please reach out to me directly and I would be honored to assist.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Haiyun, Vaughan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

6/10 Okay

Burhan

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from FOM on Jan 23, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Ivonne, Cedar Grove

Stayed 1 night in Dec 2023
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Asadullah

Stayed 3 nights in Dec 2023
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Ricardo

Stayed 2 nights in Dec 2023
Response from FOM on Jan 23, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Dec 2023
Response from FOM on Jan 10, 2024
We thank you for choosing to stay with us.Your feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

8/10 Good

Charles J

Business traveler
Stayed 3 nights in Dec 2023
Response from FOM on Dec 19, 2023
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.

10/10 Excellent

Ricky

Stayed 3 nights in Dec 2023
Response from FOM on Dec 19, 2023
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Dec 19, 2023
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

4/10 Poor

Nicole

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Keisha at the front desk was a pleasure to deal with and thats the only positive that I have to say. The carpeting and old sofa smelled of mildew and the mismatched tableware had old food stuck to the plates. Absolutely disgusting.
Stayed 2 nights in Nov 2023
Response from FOM on Dec 19, 2023
Our sincere apologies for the inconveniences during your recent stay with us. There is always room for improvement and we will ensure a retraining is done to provide excellent customer service going forward. We would appreciate you joining us in the near future and if you chose to do so please reach out to me directly and I would be honored to assist.

6/10 Okay

Jon

Disliked: Staff & service
They didn't clean the room while we're gone on our second day.
Stayed 2 nights in Nov 2023
Response from FOM on Jan 10, 2024
Our sincere apologies for the inconveniences during your recent stay with us. There is always room for improvement and we will ensure a retraining is done to provide excellent customer service going forward. We would appreciate you joining us in the near future and if you chose to do so please reach out to me directly and I would be honored to assist.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FOM on Nov 20, 2023
We all thank you for choosing to stay with us.Your kind feedback is greatly appreciated and I will make sure to share it with my team.We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was great. My family & I came in late and the women behind the desk was a doll. She accommodated our family.
Stayed 1 night in Nov 2023
Response from FOM on Nov 20, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us we are very pleased to hear you enjoyed your stay and will share your comments with our staff. Once again, we thank you and we look forward to welcoming you back in the future!