I accidentally booked the wrong room and called them explaining what I did got the right room the girl never refunded me and I got charged for a room I did not use and then once entering the proper room it was very dirty we took pictures and brought them to the front desk the girls looked at each other and then said they would give us one right away we asked for two keys only got one and in the morning when I saw the charge from Hampton they said they couldn’t do anything about my refund about 300$ this is unacceptable my girlfriend loved staying there the first two times we would have stayed there more but will not after what happened