I had originally booked at the Fairmont and received an email that my reservation was cancelled and they have booked us at the Crowne Plaza. Hotel looks nice but once in the room, it had 2 security guards on our floor. I have never had that before!! Once we got to the room, one of the numbers was missing for the room number in the hallway. Once in the room there was writing on the walls, walls were banged up. Hole in the bathroom above the shower. I wiped the headboard with a wipe, dirty! Tranition from flooring to tile was very poorly done and dirty. I booked a room with queen beds and we got double beds. I would not hve not choosen this hotel. ( and actually I didn't!)