정원

더 크롬웰 암스 여행 후기

4 out of 5
더 크롬웰 암스
23 Mainstone, Romsey, England

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 238개 이용 후기 중 156개" "
평점 8 - 좋아요. 238개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 238개 이용 후기 중 8개" "
평점 4 - 별로예요. 238개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 238개 이용 후기 중 5개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Generally very clean bedrooms and well sized. Nice touches like a mini bar with complimentary water and fresh milk plus a bottle of Fullers beer!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Ewen

2024년 1월에 2박 숙박함

8/10 - 좋아요

Mrs Lynne

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good enough
The whole room would benefit from a deep clean particularly bathroom but found black hairs in the bedroom and a hairball on the bed throw and the bed carried several yellow stains! However by far the biggest complaint is lack of hot water which remained lukewarm throughout the 2 days despite reporting it on the 1st morning and met with the comment nobody else has complained. Water should be 50c at taps and this never met that temperature as you could run it for several minutes while holding your hand under the water quite easily which wouldn't be the case if it was the correct safe temperature. Food was OK but pricey and plentiful.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Sunday

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Learn
Are you a delivery man? Just dropping off a package in the rudest tone ever! I was travelling for work and
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2023년 11월에 1박 숙박함

8/10 - 좋아요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A Very Nice Comfortable Stay. 4 Nights. Staff Could do with organising Better Plus they Need A Uniform to tell them from The Customers
2023년 10월에 4박 숙박함

8/10 - 좋아요

Michael

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great food in the restaurant. The town of Romsey is historic and fun to explore.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a nice quiet country inn, very close to town. Friendly staff, very nice room and the food was good.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelent!!!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Darren

2023년 10월에 1박 숙박함

8/10 - 좋아요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

8/10 - 좋아요

Rob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Stylish boutique rooms
Great boutique style hotel rooms attached to a pub. Hi standard of rooms/finish with lots of nice touches (complimentary tea, espresso machine, G&T & water in room). Great base for Romsey & surrounds
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent place in all aspects
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Elayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, comfortable, and clean room. Handy car park and nice outdoor area. Friendly staff, good breakfast, and great location being only a short stroll into the little town. Would stay there again if we are the area.
2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good ,dog friendly place to stay
Glorious weather, good place to stay. Dog friendly . Rooms need air con Extremely hot even with fan provided
2023년 9월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
We had a lovely stay at the hotel, the rooms were very up to date and the general decor was lovely. Our room was quite hot however a dyson fan and air conditioning unit were in our room when we arrived. The food was okay, but did not match the quality of the hotel. We will return again when we are in the area next, however will choose to go out for dinner rather than dine in.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Katharine

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous Hotel
One of the best hotels we have ever stayed in, staff are excellent so friendly, nothing is too much trouble. We had fish and chips in the restaurant and it was superb. We would definitely return to this hotel
2023년 8월에 1박 숙박함
답변 제공: Emma 님, 2023년 8월 28일
Hi Peter, Thank you for leaving us such a lovely review, I am so glad to hear you enjoyed your stay with us. We look forward to welcoming you back someday. Kind Regards, Emma

2/10 - 너무 별로예요

Ian

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

ROBERT

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good.
Staff was outstanding. Rooms were comfortable and fairly roomy. Breakfast was very good as well.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Amy

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very warm, despite being given two fans- these rooms are stifling. Book a room round the back by the car park and not by the front near the road. They say pet friendly and used to give dog bowls/biscuits but there was nothing in our room. We have stayed many times as our family live in Romsey and sadly it has gone downhill since Sean left. The courtyard/garden area that you walk past when you go to the room- laundry drying on display, staff smoking, cardboard/ rubbish stacked up for guests to see- not very appealing! Room was not as clean as it could be- we spilt some water on the floor and when we wiped, the cloth was really dirty which tells us that the floor needs a good clean. Bathroom tiles are showing signs of mould/water residue and need attention. Staff not very welcoming like the used to be (you can walk past the reception several times without a hello, or any interaction. Breakfast again mediocre- the wait time has always been extensive. When there was only another table for breakfast? It is such a shame that this isn’t amazing like it used to be as it is right on the river test and Romsey itself and all it has to offer is amazing. I do hope they make a few improvements here.
답변 제공: Emma 님, 2023년 8월 18일
Hi Amy, I'm so sorry to hear your stay with us hasn't been as good as your previous stays. We provide doggy welcome packs to all dogs staying with us providing they have been added onto the booking. I have just looked on your booking and their were no mention of you bringing your dogs. The 15 dog charge covers the cleaning cost and the doggie welcome pack. If you don't have your dogs with you at the time of check in and get them from the car after you have received your key we don't know that they have arrived. If you had mentioned this once you had got to your room we would have happily have added the dogs to your booking and provided you with your welcome pack. The housekeepers hang out their cloth's in the garden on their airer when the weather is nice so they don't need to be tumble dried, this is the only place we have sunlight out the back which is why this location is used, we haven't had complaints before about this. After all the rain we have had they were taking full advantage of getting their washing dried outside.The space right at the back is our staffing area and is used for staff to take their breaks. I will have a chat with the team and see if we can reposition where they sit so they are more out of sight. I do apologise that their was rubbish outside, again I will speak to the team to ensure this doesn't happen again. The Cosy rooms are on the warm side. We have air conditioning units in the room and Dyson fans, if you find the rooms too warm, water and ice are available on request to top up the air conditioning units. We strongly suggest our Comfy rooms or indulgence rooms for any guests who struggle with the heat, this procedure has been in place even when Sean was here. We hope to see you again, please phone me direct to ensure you are booked in to one of the cooler rooms. Kind Regards, Emma

6/10 - 괜찮아요

Anthony

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sergio

2023년 8월에 1박 숙박함

4/10 - 별로예요

stephen

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The food was good but the time it took to get our wine at dinner and the sweet menus was terrible The room Green drake was the hottest we have ever stayed in and you could not cool it enough with fans that were provided .they were too noisy to have on over night The people in room above so noisy from 11pm till 2am and we think they also had a dog you could hear then again at 5am We were not asked at check out how our stay was so i did not bother to say anything as they were not interested enough to find out
2023년 8월에 1박 숙박함
답변 제공: Emma 님, 2023년 8월 18일
Hi Stephen, I'm sorry to hear your stay wasn't what you were hoping for. Unfortunately, our Cosy rooms are on the warm side. We do provide air conditioning units in these particular rooms and ice and water is available upon request at reception, we also provide Dyson fans. As the room is on the roadside we do provide earplugs to ensure you get a good night's sleep. I'm sorry nobody asked how you found your stay. Feedback is always greatly appreciated so we can continue to improve as a business so thank you for your comments. If you would like to come back I would strongly suggest our Comfy or Indulgence rooms, these are situated at the back of the hotel, the windows fully open and if they face the field so they are nice quiet rooms. Kind Regards, Emma

10/10 - 훌륭해요

Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

graham victor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking . Great staff. Good food with an excellent included breakfast . The Boutique style rooms were of a really good standard
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good and bad
The room was clean and comfortable. A fridge with milk and water being restocked daily and a coffee station with ample coffee and tea supplied . I wish to thank the room cleaners for doing a superb job . The only thing that let the stay down was the quality of staff at the breakfast or dining in the pub . We were made to feel extremely unwelcome and the food was appalling. We went for dinner at another Fullers pub in Romsey and the staff and food there was top notch , so it must just be a problem at Cromwell arms .
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

MR Anthony J.C.

2023년 7월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our birthday stay but we’re scammed while there. Nationwide got in touch by email because we were unable to answer the messages they were sending to our home. Tried repeatedly to phone out from our room to 0800 number but refused every time. Luckily I located Nationwide in Romsey was available to us, so we called into there & solved our problem no thanks to your hotel.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Clive

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clear room with tea and coffee machine, friendly staff. Breakfast choice fantastic cooked to order. Will definitely return.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Stuart

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Rich

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Leigh

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight with dog prior to ferry from Southampton
Excellent overnight stay. Staff were very friendly. Room was comfortable even though it was very hot. The fan was most welcome. The breakfast was as good as any 5 star hotel.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to Stay and close to Monttisfont
What a lovely place to stay! Nice and clean comfortable beds and nicely equipped with tea and coffee facilities and milk in the fridge!! Warm welcome at the reception. Menu choice was a little limited, but the quality and quantity of the meals was excellent. Breakfast menu was a little disappointing as a plain cereal choice (e.g., corn flakes Weetabix) was not available and everything else, except porridge, included coconut to which I am not partial.
2023년 5월에 2박 숙박함

8/10 - 좋아요

Gerard T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Natalie B

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Lucy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous property, very friendly staff and a great evening meal. I’ll definitely be back
2023년 4월에 1박 숙박함

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommended
Lovely room but on a noisy corridor. No gluten free sausage or toast either morning.
2023년 2월에 2박 숙박함
답변 제공: Emma 님, 2023년 2월 27일
Hi Steve, Thank you so much for taking the time to leave us a review. Unfortunately, regular and vegetarian sausages are the only ones on our breakfast menu at the moment.Gluten free bread is available on request, If you had requested some and we were unable to provide this then the gluten free bread would have ran out on this particular morning. Apologies for this again. We are very pleased to hear you found your room was lovely. We look forward to welcoming you back in the future.

8/10 - 좋아요

Mark

2023년 2월에 1박 숙박함